--- description: Review of Zammad Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zammad | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Zammad](/software/249664/zammad) # Zammad Canonical: https://www.softwareadvice.ie/software/249664/zammad Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/249664/zammad?page=2) > Zammad is a web-based open-source helpdesk and customer service software designed for companies of all sizes across many industries. Zammad offers key features like ticket management, autosave, full-text search, template creation, external authentication, time recording, smart chat, reporting, and more. Users can create tickets via email, web forms, chat, or phone. Emails are automatically linked to the appropriate tickets. Agents can set up saved replies, tags, and macros to streamline response times. The knowledge base allows administrators to provide customers with answers to common questions. The reporting provides managers insights into ticket volumes, response times, and agent workloads. Zammad works on all major operating systems and is mobile-friendly for agents on the go. Zammad’s open application programming interface (API) also allows for integration with third-party applications and uses technologies such as WebApp/HTML5, WebSockets, and REST in the front end, while the back end works with Ruby on Rails. > > Verdict: Rated **4.6/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 7 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zammad ## Commercial Context - **Starting Price**: US$5.80 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Zammad can be self-hosted on your own servers for free. You can book additional support with the installation, updates, maintenance, etc. from us. Alternatively, you can choose the SaaS option, starting at USD 5.80 per user and per month, where we take care of all updates for you. There are different pricing plans depending on the scope of the features included. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Automated Responses - Automated Routing - Collaboration Tools - Customer Database - Customisable Branding - Customizable Fields - Data Import/Export - Email Templates - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalisation - Prioritisation - Process/Workflow Automation ## Integrations (20 total) - 2FA - Checkmk - GitHub - GitLab - Grafana - Icinga - Microsoft 365 - Microsoft Teams - Monit - Nagios Core - PGP - Placetel - SMS - Single Sign-On - Slack ... and 5 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4077 reviews) 2. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews) 3. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3412 reviews) 4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1760 reviews) 5. [BeyondTrust Remote Support](https://www.softwareadvice.ie/software/127126/bomgar) — 4.6/5 (2010 reviews) ## Reviews ### "Modern and efficient ticketing system for our team" — 5.0/5 > **Verified Reviewer** | *23 January 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Compared to legacy ticketing systems, the user interface is much cleaner, more modern and more intuitive. I appreciate how the "Text Modules" (macros) feature allows me to use keyboard shortcuts to enter commonly used responses into tickets. The integration of multiple communication channels (including Email and Chat) into one streamlined process has improved our workflow tremendously. > > **Cons**: While the reporting and analytics features are satisfactory, they lack detail and require additional effort to create customized reports. Furthermore, the search feature is great but may take time to develop expertise in the correct syntax for searching specific historical tickets efficiently. > > Zammad has been implemented in our company as a means of managing both internal and external support inquiries. It is an effective solution that eliminates the confusion of tracking issues via emails and streamlines the processes for all involved. The user-friendly interface minimizes the time it takes new agents to become productive and has allowed our team to respond quicker to customer requests than before implementing this system. ----- ### "Gutes Ticketsystem mit kleinen Schwächen" — 4.0/5 > **Sascha** | *27 November 2023* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Gute Übersichtlichkeit durch eigene Übersichten. Einfach zu erstellende Workflows und Automatismen. > > **Cons**: Tickets die auf warten stehen öffnen sich leider nicht automatisch nach Ablaufen der Zeit. Mehre Signaturen nur umständlich einrichtbar. > > Im Gesamten ein gutes Ticketsystem. Es ist leicht einzurichten und die Funktionen sind mehr als ausreichend. ----- ### "Feedback" — 3.0/5 > **Ismail** | *22 November 2022* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: It is very helpful to communicate with client and create ticket for do next step. > > **Cons**: Sometimes it’s take load while using and slowness issue if tickets are incresing ----- ### "Perfect on-premise and opensource helpdesk software" — 5.0/5 > **Christoph** | *16 July 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: First of all I love Zammad because it is a self-hosted and opensource software. After some month of working with zammad I love the ease of use and the flexible text modules. I need only seconds to answer one of our standard questions. > > **Cons**: There is nothing that is really bad. One thing that could be improved would be the automatic emails. These are not customizable or at least it is not that easy to customize them. > > We used freshdesk before and had to book the paid version because we want to use the API to align our help desk with our CRM System. But we would prefer to have an on-premise solution therefore we looked for an alternative. As we found zammad it totally surprises us. Self-hosted, super stable, easy to use, if you don't need support even free to use... We love it. ----- ### "Love the Feel and Look" — 5.0/5 > **Mildred** | *19 February 2021* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: Modern and Easy to use\! We are just deploying the System and so far we find it very agile and user friendly. Love the look and the interface > > **Cons**: We will love to have and easy integration with inventory software. Well even better if it was inside Zammad. > > Fast\! Clean\! Users are loving it ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/249664/zammad?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/249664/zammad) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data