---
description: Review of Superchat Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
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title: Superchat | Reviews, Pricing & Demos - SoftwareAdvice IE
---

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# Superchat

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> Superchat gives businesses the tools they need to communicate efficiently with customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience. The most relevant communication and messaging channels are combined in one inbox. Apart from customer communication, Superchat makes messenger marketing accessible for all businesses. Our campaign feature is easy to use and WhatsApp newsletter messages are created within a couple of minutes. In addition, our platform offers easy ways to generate and manage new online reviews.
> 
> Verdict: Rated **4.8/5** by 304 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 304 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: SuperX

## Commercial Context

- **Starting Price**: €79.00
- **Pricing model**: Per Feature (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English, French, German, Spanish
- **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey and 33 more

## Features

- @mentions
- API
- Activity Tracking
- Alerts/Notifications
- Autoresponders
- Batch Communications
- CRM
- CRM Integration
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Contact Database
- Contact Management
- Content Management
- Customer Database
- Customer History
- Customisable Branding

## Integrations (11 total)

- Gmail
- HubSpot Content Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Instagram
- Microsoft Outlook
- Nelly
- WhatsApp
- Zapier
- apomap

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)
- [Review Management Software](https://www.softwareadvice.ie/directory/4285/review-management/software)
- [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software)
- [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software)
- [Conversational Marketing Platforms](https://www.softwareadvice.ie/directory/4671/conversational-marketing/software)

## Alternatives

1. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18803 reviews)
2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4090 reviews)
3. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1787 reviews)
4. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1727 reviews)
5. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3470 reviews)

## Reviews

### "Great communication platform" — 5.0/5

> **Rick** | *11 July 2024* | Real Estate | Recommendation rating: 10.0/10
> 
> **Pros**: It's a stylish platform which seems to work well
> 
> **Cons**: None yet but only started using the platform recently

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### "Ein absolutes Top-Teil für die Kundenkommunikation\!" — 5.0/5

> **Ben** | *29 July 2026* | Insurance | Recommendation rating: 8.0/10
> 
> **Pros**: Man kann sich schnell mit dem Kunden in Verbindung setzen ohne viel Zeitaufwand. Des Weiteren ist die Moderne Hilfe mit der KI super\!
> 
> **Cons**: Mir gefällt die Funktion nicht, dass ich eine Vorlage zwingend benutzen muss, wenn der Chat insgesamt 24std. her ist
> 
> Wer professionell, schnell und strukturiert mit Kunden über moderne Messaging-Dienste kommunizieren möchte, bekommt mit Superchat ein extrem mächtiges und durchdachtes Werkzeug an die Hand.

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### "Great Product but expensive commitment" — 5.0/5

> **Mike** | *2 August 2024* | Health, Wellness & Fitness | Recommendation rating: 8.0/10
> 
> **Pros**: The set up was easy and straight forward. Support responded always super quickly.
> 
> **Cons**: I didn't like that we had to make a 12-month commitment. We don't need the service all the time.

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### "Danke für den guten Support\!" — 5.0/5

> **Dino** | *6 July 2026* | Insurance | Recommendation rating: 9.0/10
> 
> **Pros**: \[sensibler Inhalt ausgeblendet\] hat sehr zielgerichtet geantwortet und wusste innerhalb kürzester Zeit alle nötigen Lösungswege.
> 
> **Cons**: Der Weg zu Menschen wie \[sensibler Inhalt ausgeblendet\] ist leider sehr umständlich, es wäre cool wenn man einen direkten Supportkanal für den kurzen Dienstweg hätte da viele Sachen doch nur einen minimalen Anstoß brauchen und man über die langen Wege zu einem persönlichen Termin viel von dem Momentum verloren geht welches man nutzen könnte wenn man gerade im Thema ist..

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### "Guter Support und starke Academy, Installation hat etwas Zeit gebraucht" — 4.0/5

> **Marina** | *6 July 2026* | Recreational Facilities & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Am besten gefällt mir die Superchat Academy: Inhalte sind verständlich aufgebaut, praxisnah und helfen beim schnellen Einstieg. Außerdem ist der Support wirklich gut erreichbar und reagiert zügig, wenn man Fragen hat.
> 
> **Cons**: Aktuell gibt es für den Anfang wenig zu beanstanden. Die Installation bzw. Einrichtung hat bei uns nur etwas länger gedauert als gedacht. Das ist kein Drama, aber man sollte dafür Zeit einplanen.
> 
> Insgesamt bin ich mit Superchat zufrieden und würde es weiterempfehlen. Der Support ist zuverlässig, gut erreichbar und hilft schnell weiter. Besonders positiv finde ich die Superchat Academy, weil sie den Einstieg strukturiert unterstützt und viele Fragen direkt klärt. Die Installation bzw. Einrichtung hat bei uns etwas länger gedauert als erwartet, das lag aber nicht zwingend an Superchat oder dem Support. Unterm Strich: sehr gutes Tool mit starkem Support, ein Stern Abzug wegen des etwas längeren Setups.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/252687/superchat)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/software/252687/superchat> |
| en | <https://www.softwareadvice.com/conversational-marketing/superchat-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/252687/superchat> |
| en-GB | <https://www.softwareadvice.co.uk/software/252687/superchat> |
| en-IE | <https://www.softwareadvice.ie/software/252687/superchat> |
| en-NZ | <https://www.softwareadvice.co.nz/software/252687/superchat> |

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