--- description: Review of KAI Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: KAI | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Personalization Software](/directory/4276/personalization/software) > [KAI](/software/253766/kai) # KAI Canonical: https://www.softwareadvice.ie/software/253766/kai Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/253766/kai?page=2) > KAI is a Guest Experience Solution (GEX) that enables hotels to transform their guests' experiences. As a hotel marketing solution, it facilitates personalized guest communications, leaving lasting impressions that cultivate guest loyalty and enhance revenue for hotels. KAI offers a host of features, such as automated guest engagement, online check-in management, digital concierge, personalized upselling, marketing campaigns, and more. Additionally, it also supports integration with various third-party customer management applications. > > Verdict: Rated **5.0/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 6 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: KAI Hotel Solutions - **Founded**: 2018 ## Commercial Context - **Starting Price**: US$45.00 - **Pricing model**: Other - **Pricing Details**: \* Additional fees for PMS/CM integrations apply - **Target Audience**: 2–10 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, American Samoa, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Cook Islands, Fiji, French Polynesia, Georgia, Guam, Hong Kong SAR China, India, Indonesia, Iran and 50 more ## Features - Activity Dashboard - Behavioural Targeting - CRM - Campaign Management - Campaign Segmentation - Content Analytics - Content Management - Contextual Targeting - Customer Profiles - Customer Segmentation - Customisable Branding - Drag & Drop - Email Marketing - Engagement Tracking - Experience Management - Guest Experience Management - Marketing Automation - Multi-Campaign - Multi-Property - Real-Time Analytics ## Integrations (5 total) - Little Hotelier - Mews - RMS - STAAH Channel Manager - SiteMinder ## Support Options - Email/Help Desk - Chat ## Category - [Personalization Software](https://www.softwareadvice.ie/directory/4276/personalization/software) ## Alternatives 1. [Mailchimp](https://www.softwareadvice.ie/software/111921/mailchimp) — 4.5/5 (17572 reviews) 2. [GMass](https://www.softwareadvice.ie/software/362051/gmass) — 4.8/5 (1366 reviews) 3. [Marketo Engage](https://www.softwareadvice.ie/software/21522/marketo-engage) — 4.3/5 (710 reviews) 4. [Connectif](https://www.softwareadvice.ie/software/337824/connectif) — 4.8/5 (72 reviews) 5. [Campaign Monitor by Marigold](https://www.softwareadvice.ie/software/127246/campaign-monitor) — 4.5/5 (505 reviews) ## Reviews ### "HELPFUL" — 5.0/5 > **Eka** | *27 October 2020* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: this survey very helpful to blass our hotel information and promotion > > **Cons**: Unable to blass authomatically for guest direct booking or walking guest > > We got advance information about our guest before they arrive. Thus we can do preventige act to welcoming guest ----- ### "User Friendly" — 5.0/5 > **Abdulla** | *27 October 2020* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: User Friendly Very good technical support > > **Cons**: everything is working well with this software > > Notifications are kept brief but gets the important messages delivered. Its easy to use and has a clean look. ----- ### "Thank you for all support" — 5.0/5 > **Dewa Ayu** | *23 October 2020* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: AI has allowed us to be “in touch” with our prospective guests at regular and consistent intervals > > Overall working with KAI has been a good experience. Communicating is effortless and followups timely. Subscribing to KAI has allowed us to be “in touch” with our prospective guests at regular and consistent intervals. We are able and make them aware of what more we have to offer and what options are available to them. ----- ### "Taking us to a next level in the arena of digital world" — 5.0/5 > **Ahmed** | *21 October 2020* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Ease of use, promptness in sending our offers to clients, responsiveness of the interface, easy upselling option for us, preplanned customer itinerary > > **Cons**: Automatic sending of msgs to guests who are changing rooms or bringing amendments to the booking within the stay period > > Kai has helped us with an additional hand in speeding up our service in conveying our offers and promotions to our guests. It has helped us to pre-plan customers itinerary prior to Arrival. Given the current pandemic, the online check-in feature of Kai will help us in numerous ways ----- ### "Excellent\!" — 5.0/5 > **Irene** | *29 October 2020* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: The program allows us to engage with our guests in a more efficient way—better engagement with less administrative work. However, what I like the most with the program is their top-notch customer service. \[SENSITIVE CONTENT HIDDEN\], is accommodating and knowledgeable. He responds to our inquiry and solves all the problems very quickly. > > **Cons**: Can't connect with our front office system ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/253766/kai?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/253766/kai) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data