Access PeopleHR

Pros

It will cover almost all aspects of HR requirements including timekeeping, holidays, reviews, contracts.
There are some use and "fun" metrics that you can take away about your company from the dashboard.
Line managers receive regular alerts about their teams.
It's a fantastic price for the product.

Cons

Although there is a mobile app, it does need some work.
Timekeeping for employees is flexible, but actually recording time is long-winded.
The UI is simple and straightforward in some areas, but feels a little awkward in others

Pros

The usability of the platform, compared to our last application this is a lot more user friendly where you can use multiple functions at once.

Cons

The log out feature - If I need to work throughout the day you have to log back in all the time.

Pros

Straight-forward, cloud based HR platform. Easily manage workforce with HR software and payroll process

Cons

Mobile app has a better user interface than the Website with. Some features are more difficult to find on the Website than the app.

Pros

it easy to see peoples information its easy to use.

Cons

cant email from system have to get information and then email no tracking of emails from your email account

Pros

The system met our requirements of a HR & Payroll system.
We fed into their development cycles regularly and it was good to see a number of the changes that we proposed adopted by them in new releases.
The account management was strong, which meant that when we had a problem it was generally fixed within the agreed timelines without the need for escallation.
The system is very well priced, in comparison to the market leading offers.

Cons

The user interface wasn't as strong as some of it's competitors.
The functionality of the system (inclusive of all the add-on's) is a little behind it's competitors but if you are patient, and don't mind waiting the additions come.

Pros

easy changes to documents, ease of use, fast procesing

Cons

lack of flexibility, concerns over cost and unable to change system

Pros

It’s easy to navigate and works really well.

Cons

Once you have created an employee and recruited them you can’t edit their tasks.

Pros

Its responsive design is amazing and can be used easily on all devices.

Cons

I have been using it for quite a while but I have no issues.

Pros

It’s mobile friendly and can be accessed on all devices.

Cons

Performance management side sometimes does not work and I face a hard time saving data and retrieving the previously saved records.

Pros

Logging of time is very easy and makes it easy to store documents.

Cons

Very expensive and the interface looks outdated compared to competitors.

Pros

It is logical to use, appealing as a user to explore.

Cons

I need to explore more in depth processes , and there is not as sufficient guidance as I feel is needed.

Pros

I have been using Access PeopleHR for some time now, and I am very impressed with the system's usability and advanced features.

Cons

Access PeopleHR is an excellent system, the performance module could use some improvements. It's not as customizable as other areas of the system, and the manager's sections cannot be reworded.

Pros

Easy to use.Amazing to keep track of holidays

Cons

Only for easy work patterns. some complex shifts harder to put on

Pros

Ease of use, interface, intuitive software

Cons

working hours could not be added during data load

Pros

From an introductory and initial stand point , we most loved the ability to effectively group and to communicate directly with top and the most competitive candidates for open positions at our company . The ATS tracking system from People HR makes this tasks quite manageable. The ATS feature has streamlined and consolidated our approach to posting new information on available positions and allows consistent and effective collection of all information relative to the hiring and vetting process. This is an absolute advantage our team is delighted to have. We also loved the attention to detail included in the software package such as the inclusion of customized signatures which can be formatted and included in all forms of email communication with prospective candidates.
Finally People HR's "A C A" tracking further allows us to keep track with regulatory and compliance requirements grouped by employee as legal changes present themselves. This features keeps us as agile as we need . Finally the inclusion of a mobile app makes a fine support tool for maximum portability.

Cons

We did find that our experience with customer service during the initial installation stages was not as reactive as we would like , but this is easily
navigated through the use online tutorials and plentiful support groups to answer fundamental questions and install issues.

Pros

People HR is user friendly, looks good and simple to train staff, managers and admin in. It comes with an org chart with photos which is helpful but would be nice if this could be exported. Reporting is simple for general information. Task list is useful. Holidays and absence can be approved or declined without having to log which is a nice touch. Support is always available to help and staff are very friendly.

Cons

Not a great system if you want to use your HR data, reports are very simple and cannot be run for a certain period - for example, if I wanted to know the headcount at the end of last tax year it couldn't tell me. Address reports cannot be used for mail merge outside of the system without laborious manual manipulation. Task list is limited in that when an admin leaves the business their tasks cannot be reallocated without help for Support. There are notification emails that can go to managers but these cannot be tailored. When a person moves to part time hours the system will not automatically recalculate holidays in line with OTE.

Pros

The training we received from People HR on site was really informative and engaging.
It has streamlined Management admin- previously manual timesheets were being completed by all Managers across the business. I love the fact that People HR are constantly updating the system for the better- at no additional cost!
The 'Thanks' section of the system has proved very popular and it is great to see not just Management but other employees thanking each other, which in turn has increased our recognition score on our employee engagement survey.

Cons

It would have been ideal to have a rota system built into People HR as we are a retailing industry, but we had to purchase a separate system software for this.

Alternatives Considered

Pros

- You can't beat the price. Literally. It was the least expensive system I looked at when evaluating options.
- It's pretty easy to get set up

Cons

- It's out of the UK, and all of the languages is very British. They keep saying they have plans to roll out a US version but keep pushing the date back. Not only does the language cause confusion with our employees ("Holiday" time vs. "Vacation" time), it doesn't do a great job of supporting the needs of a US-based HR professional.
- Their support team is reasonably responsive but isn't very helpful. I find myself needing to interact with them several times a week because the system isn't always intuitive to use, and I often don't come away with a satisfactory answer or solution.
- It's not intuitive. I spend a lot of time guiding employees on how to do very simple tasks in the system.

Pros

The employee screens are useful, and a far better way of storing data than in Word docs (as we were previously). I also like the way icons for different leave types/ absences show up for staff who are away when viewing the full staff list.
We have recently undertaken our annual reviews in People for the first time and after some teething problems this also appears to be working well. The 360 form completions is again much better than emailing different reviewers and compiling feedback in Word.
Finally, I would like to give credit to some of the automatic features which make the HR Manager's job easier - for example, on return to work from sick leave a member of staff is automatically emailed and reminded to complete a Return to Work form. This is great!

Cons

The system has a lot of functionality and it can sometimes take a while to find what you are looking for. The UX is a bit clunky and there could be more ability to customise - i.e. I do not use a lot of the default items in the lefthand toolbar (e.g. training/ news/ notification) and if I could remove these it would mean I didn't have to scroll to the things I DID use.
Furthermore, the fact that in reviews it is possible for the Manager to write over the Employee feedback seems very strange - 1) it creates the possibility of erroneously deleting comments, and 2) it would potentially allow a manager to edit or remove negative or unwanted feedback.

Pros

The software and functionality is great, the support when you click the help button to chat with Advisors is always very helpful and they are great in answering with any queries and offering fantastic customer service.

Cons

This was implemented into the business before I joined, and the person that did this did not train anyone on the system. From what I have been able to use so far it has been good, and looking at the functionality and capacity for what we can do I am quite excited for as I think utilising this properly will slick up a lot of current processes we have.

Pros

Very friendly customer support team. Very user friendly. The start-up key is that administrators get familiar with the access level and such very well after understanding the feathers and functions via introductory sessions.
Place for general company information and forms; onboarding of new employees that are off-site; automated time off requests/approval; data and set or custom reports at your fingertips and will convert to excel with click of a button! Track turnover; very easy to give access to certain people or give people only access to certain documents.
Easy to use and the help online is extraordinary! The on line videos and information is great and if you cant find what you need its easy to send an email and their response has always been within 2 hours and spot on!

Cons

This is a tough one, since it's difficult to come up with something that doesn't work, or doesn't have a solution in the works. Maybe the mobile capability could be improved may be an app would be a good idea :)
Overall, is this a very minor, infrequent problem.

Pros

Easy to use, advanced features and great for a small to medium workforce in tidying up every day HR admin.

Cons

Some great features you need to pay extra for like Ripple - it’s a shame this isn’t included in the basic price.

Pros

There were a number of key areas that I like (as an HR Consultant) about PeopleHR, they are:

The ease of set up. You can from sign up to engaging with the system in around 24 hours. They give you some handy Excel sheets to aid with bulk upload and they manage this for you.
The ability to test the system for 30 days. A lot of HR information systems give you 14 days which is too short to get a proper sense of the functionality.
Personable support. More often than not, I have had my queries responded to in less than 15 minutes. There is one element that I found annoying but I'll pick that up in the section below!
You don't need a credit card to sign up. I think that this is key as it means that they are trusting you to engage with the software rather than being forced to sign up to something by mistake.

Cons

Not that much really apart from the odd occasion when the response from support has been a little less than helpful. It's felt like the responder hasn't properly read my query and just responded with a very generic response

Pros

It's quite simple to use and get up to speed with. The company are open to suggestions and are actioning suggestions from users all the time with their upgrades. We've been able to tailor sections to our needs which is very welcome.

Cons

We would have liked to be able to tailor more sections but realise this is not always achievable in a system which needs to be suitable for everyone. Queries are not always picked up very quickly by their customer service team - it's always an hour of so which is frustrating when you're in the middle of solving a problem - but there is a phone number I could call if this were a real problem.

Pros

Its very easy to use and helps you store all documents in one place. It allows all other employees to access their documents anytime, anywhere. It is very efficient and in general makes life easy.
They keep releasing new things on the software all the time which means it is constantly improving.

Cons

sometimes when there are releases other things get messed up on the software. Sometimes there is alot of down time.

Pros

Easy login
Able to book holidays easily
Performance reviews seem intuitive
Applicant Tracking seems 'OK' but having used other systems there are better ones out there

Cons

Lack of searchability of CVs
Lack of integration with well known job boards and services
Lack of auto GDPR features
Candidate communication was done manually in Gmail as didnt integrate with it

Pros

The interface is simple to use from a management perspective, as well as for individuals to request annual leave. I am not sure how we managed our HR / leave process before this software.

Cons

Some of the menus can be a bit tricky to locate what you are looking for initially.

Pros

Ease of administration and simple feel. Value for money was very good a few years ago

Cons

Customer support needs to be better, some areas feel unnecessarily complicated.

Pros

There are very little pros for the mobile app - it's useless and never works properly

Cons

Sometimes the app works and sometimes it says you need to launch in Microsoft Edge.. when my default browser on my phone is Microsoft Edge. Clear the cache and cookies and still it says 'open in Edge?' even though it is opening in Edge. Tried to report this numerous times to PeopleHR and they give no helpful advice. Sometimes it works, sometimes you get the error message and it just loops around. Our internal IT have checked everything and there are no security restrictions, and as it sometimes works and sometimes doesn't it's a software issue. Also when you can get onto the platform to submit expenses, if you save them before submitting they just disappear.

Pros

Not the easiest one to approach as this is quite a complete solution, but once a few manual queries have been worked out, it then becomes easy to sort out all the reports needed on a monthly basis to work out the monthly payroll.

Cons

Somehow wish we could go further in terms of making scheduling and calculation even easier.

Pros

Mainly used for performance reviews. The system is relatively simple and enables users to submit reviews and reviewers to respond.

Cons

It lacks some kind of additional functionality around being able to provide scores, weighting, specific inputs for salary and bonus, etc.

Pros

PeopleHR is user friendly and easy to maneuver around. ATS is super useful and aids internal recruitment greatly. The planner section is concise and allows a view over team holidays quickly and easily.

Cons

If the planner integrated with outlook calendar, that would be fabulous in order to keep up with who is in and out of the office without having to go and check.

Pros

PeopleHR has a really straight forward interface that was quick to roll out across the organisation. We're pleased that they've recently improved their customer support, with lots of guides available (eg for creating custom reports, workflows) and with quick response times to any enquiries that need further investigation.

Cons

It feels like the Performance Review (appraisal) and ATS modules were designed by someone who doesn't work in HR, as we've had difficulty modifying those to suit our needs. We hope that those areas of the system will be redesigned in the future.

Pros

The software has a great UI that clearly on effectively manages and displays the required information from a user or HR representatives point of view

Cons

The support ticket system is quite slow at times, and they can be difficult to reach on the phone.

Pros

The software seems to cover everything we need it to administrate our HR needs. It is intuitive to use and the help videos and articles provide further detail when needed.

Cons

Currently the software seems to do most things that we need. We were not able to use the LOS leave accrual rules as there wasn't the option to award our staff with an extra day on their service anniversary.

Alternatives Considered

Reasons for Switching to Access PeopleHR

Pros

The system is very easy to use and modify with lots of automatic functions to set up for efficiency.[sensitive content hidden], the Support Team Leader has been very helpful, and [sensitive content hidden], who carried out our training session, was very informative and enthusiastic

Cons

Only hiccup is adding features like sabatical without having to make the employee a leaver or manually working out A/L. 'Freeze' feature or something would be great.

Pros

Easy and intuitive to use. Required little training for staff on the basic functions.

Cons

The link sent to users expires after a certain time. So once everyone had been uploaded, by the time we had told everyone about it the link had expired. Secondly, it is time consuming having to re-enter everyone's email address in order to re-sent them the link and because of the first point, had to be done for every employee. I assumed there would have been a "bulk" send option but there was not.

Pros

Ease of use and set up was something that really attracted me and something that has been implemented into my team with ease.I am really happy with it and I feel like it will make a huge difference to my business

Cons

How things are not pre loaded in and that my team work a rota for weekends which is agreed a month in advance but there is no set option for this on the system so we have to do things differently on the system to log it

Pros

The People HR platform is a easy to use and relativity simple HR platform that gives small / medium sized businesses a flexible HR solution. We've been able to get up and running in a few weeks with little intervention from the People team, which is a testament to the usability of the system. Out of the 11 platforms we looked at People gave us the best value and of offered the widest amount of functionality. The system is constantly being developed with new functions and features being added on a regular basis, due to the modular nature of the system you can cherry pick the parts of the system you need to use helping with the deployment process.

The ability to create custom forms (though the logbook) adds a unique level of on the fly customization which lets you capture additional data removing the use of third party tools.

There is a decent amount of supporting documentation (written & video content) which makes getting going really easy.

The reporting out of the system is also really solid and very flexible.

You can load your own data !!! (this is a great feature)

Cons

The custom logbook forms are good but are also very limited, and working with them can be frustrating . It can take some very creative thinking to get them to behave in the way you want, this can be very frustrating. (this feature has so much potential and more development would greatly enhance the functionality and impact the system has)

The ripple workflow engine is very "unique" and does require a solid understanding of the system to make best use of it. There isn't a "test now" button which means when you build a workflow, you have to sit about waiting to see if its worked which is time consuming and a little frustrating.

The guys on he support desk are really knowledgeable, although it can take along time to get the right answer out of them. They are prone to making assumptions about your request with out fully understanding your requirements, and you end up going round the houses.

There isn't a customer roadmap showing platform development, understanding whats being worked on would be really useful.

Training matrix offers little functionality and currently isn't very usable

After a few weeks of use you start to notice there are lot of unnecessary clicks when navigating the system, e.g. to jump between employee records takes 4/5 clicks, when making a single change across multiple records this can become very annoying.

There are parts of the system where you assume you will be able to click on something e.g. when looking at a line manager you can see all their direct reports listed, but you cant click on them to view their profile. Cant click on employee profiles from the org chart

To assign an employee goals they have to have an active performance review

You cant have goals linked / team goals

If you want to add the same goals across team you have to copy and paste each goal to every individual team member

The performance review isn't "smart" there is no ability to add weighted questions.

You cant have an employee involved in more than one performance review at a time.

No ability to plot your staff into a 9 box talent matrix using the outcome from the performance review (having to do this off system using a separate tool)

The implementation process is a little vague, with little project management from their side. e.g. handing over data to be uploaded and not being told when this will happen.

Our system training is being delivered after having the system for 2 months, we could be using elements of the system completely wrong and wouldn't know.

When uploading data into the system, the data was "adjusted" by the system during the upload process which caused a random (/nr) command to be added to all our employee addresses, I still haven't had a response as to what happened. This means i have to go through 110 employees and remove this manually....

Pros

Honestly, nothing. It's not easy to use, it crashes all the time, everything is so many more steps than it needs to be, I can go on, but I'll save it for the cons.

Oh, maybe the mobile app, that's not bad.

Cons

This whole product makes no sense at all. Everything you want to do on the platform is completely extra confusing and not simple AT ALL. The program crashes almost weekly when you want to use it from a HR perspective daily, this becomes very annoying.

The user interface is from the 90's, extremely ugly. Almost every single task on this system is painful, it makes you dread want to use it. I've never experienced anything like it, it's very different to every other system in our toolbox, and for all the wrong reasons. They need to take a long hard look at this system and redesign it from the ground up. Yes, you have a nice app, but 95% of people don't use a HRIS app, they use the web page.

Alternatives Considered

Reasons for Choosing Access PeopleHR

Switched From

Reasons for Switching to Access PeopleHR

Pros

Easy to use, easy to set up. Fine for a company which wants unbridled access for all staff, but serious concerns around internal company privacy and security with some of the new features. Good for small, single office companies where everything is open.

Cons

The product was looking good and then they released an app which allows the entire company to join a group chat. As a company with very careful data handling controls and locked down teams we were absolutely shocked they would roll this out. This means self service has to be disabled and renders the product almost useless. Very unsettling that a company would just role these features out without thinking through the consequences.

With the planner individuals can see their managers planner and all their team mates - which may be great for a small office but a bit of a privacy breach for many people and companies. Very surprised we can't turn off planner access for their team / department colleagues.

Customer service is generally intercom, intercom chat bot and links to articles so a bit hit and miss.

Pros

- Good UX
- Link from recruitment to staff
- Ability to include a multitude of HR functions on Logbook - i.e. 360 reviews

Cons

Areas for development:
• With GDPR coming in, it would be extremely useful for PeopleHR to have retention dates on documents (this would show under the GDPR when we were required to dispose of the data)
• A automated chase for feedback. For example, if we could input the date of an event (i.e. appraisal) onto the individuals calendar, we could then set up automatic chases at specific time periods before the event.
• A look into how training can be better incorporated into the system
• Option for admin to see all employees calendars at once (similar to google calendars)
• A greater focus of customer service via phone – Online chats are good but email is time consuming. It is also helpful for the PeopleHR IT support for them and the company to be able to share screen to resolve problems
• Remove gender option. There is currently only a binary option for gender. Although we can add more through logbook, those who are already classified as male or female cannot be unticked.
• For admin to be able to view 2+ profiles simultaneously
• When refreshing the employee page, for it to not return to the alphabetically ordered current staff view but where you left of. Or, an option to choose in settings
• We have added our appraisal system via logbook. Our appraisals require individuals to refer back to a word/pdf doc. It would be great for our team to be able to access these documents through logbook when completing the appraisal.
• Statistics - feedback is a fundamental part of our business and the ability to analyse, for example, who has completed feedback over a time period would be extremely valuable
• For certain information to delete automatically on the day after an employees leave date. For example, work email.
• For salary updates to automatically calculate the salary per year based on the hours worked for part time staff
• To notify or automatically delete doubles in the ATS section

Pros

It's easy to navigate and and has some great functions.

Cons

More ways to access your employee records.

Pros

It is easy to use even for non-technical staff, so it is relatively easy to implement even with a workforce that has predominantly not grown up in the digital age.
It is simple yet sufficiently customizable to enable it to be shaped to many if not all of the idiosyncrasies of your own organisation.
It is modular, so you can take (and pay for) only as much functionality as us useful to you or that your organisation can cope with.
The customer service is excellent. Queries are dealt with quickly and satisfactorily, which is important with an evolving product like this which is constantly in improving development.

Cons

There are times when I've felt I'd like a tiny bit more ability to alter things or building upon them. An example is the 'return to work' functionality, in which I would like the ability to add a few more questions or to alter the tone of the existing questions. There are ways to work around this but I'd like to be able to do it within the native functionality of that area of the software. But as I say, if I feel that strongly about this there are workarounds available so this is more about the ability to tweak to the nth degree of personal Al taste, and of course they have to stop someone...but the ability to add custom fields to any area of the programme (or even just to forms that already exist) would be a big plus in my view.

Pros

It is easy and simple to use and navigate so any staff with basic IT experience can use it. It has some great features for pulling reports on basically anything within the database and you can customise them extensively if you want to. It has space for inputting lot of information for staff members and is great for time sheets and recording. Other features like the planner are great for giving you an overview of the months/weeks/days ahead and you can set yourself tasks which send reminders to your email if needed.

Cons

For the most part, it works fine, however, we have been using the software for a couple of years now and every time they do a big system update, something seems to go wrong somewhere else in the software. Namely for us, it's time sheets, which can (and has!) cause a huge problem, as we rely on this for a lot of day to day things, from pay roll to budgeting and costs, so when this element glitches, it can be a bit frustrating!

Pros

PeopleHR offers so many more features than most comparable software. I've been really impressed by the applicant tracking system, we've made many new hires through it and it has saved us a lot of money.

Everything is in one place and it's user-friendly.

Cons

There are a couple of bits that need refining, e.g. you can award someone half a day of TOIL but they can't enter it into the system on the same day as half a day of holiday.

The performance management is good but it would be better if it were a little more customisable in format, Managers are required to enter something in every box in order to close the review, which can be a menial task if they have no comment on that particular question.

Alternatives Considered

Reasons for Choosing Access PeopleHR

Switched From

Reasons for Switching to Access PeopleHR

Pros

That they take on board the feedback from users and are pushing out really good updates. Most recently, the updated features of the logbook designer, which are fantastic from the perspective of helping to automate processes and create a better audit trail for HR/Line Managers. I can't fault the customer service, who have always come back to me whenever I have had an issue.

Cons

The performance module is a bit clunky and isn't as customisable as other areas of the system, and could do with having the ability to reword the manager's sections. That being said we have adapted the logbook function with something simpler as this better suits the needs of our business.

Alternatives Considered

Reasons for Switching to Access PeopleHR

Pros

It provides a clear structure for a HR user to input employee data
It has the ability to group employee data from a wide range of sources and information to get a complete view of an individual
Sections such as the logbook are bespoke and can be edited to create your own forms and data capture
There are self service options so line managers and employees can update their personal data

Cons

It has limited complex reporting functionality, meaning i export CSV's to run reports externally from the system
It feels like a back end system and could benefit from a UI update for hiring managers and employees for the self serve options to drive adoption and useage
There is a chat function to ask questions from an online service team. There advice is good and helpful but very slow to respond. Feels less real time chat and more like an email function

Pros

The software has a lot of capabilities and comes across as an amazing solution

Cons

I have not been able to use it yet as they have not kicked off the project

Alternatives Considered

Reasons for Choosing Access PeopleHR

Switched From

Reasons for Switching to Access PeopleHR

Pros

This is an excellent, all-in-one-place, HR package for a small company. It has restrictions, but on the whole it's easy to use with good support both in on-line guides and the support team. The structure is very straightforward, menus easy to navigate and covers everything a HR department will need from on-boarding, through induction, training, timekeeping, holidays, disciplinary proceedings etc to leaving.

Cons

Expenses section is an additional extra and is a no-go area. I spent more time on to the helpdesk to it than anything and ended up having to stop using it.
I dislike the fact that you can't order your employees to your choice and maintain that order - or go into that employee and then come back out to go back into the next one, you have to start at the top again and scroll down which is very time consuming if you are working through a number of employees.