Access PeopleHR

Pros

It will cover almost all aspects of HR requirements including timekeeping, holidays, reviews, contracts.
There are some use and "fun" metrics that you can take away about your company from the dashboard.
Line managers receive regular alerts about their teams.
It's a fantastic price for the product.

Cons

Although there is a mobile app, it does need some work.
Timekeeping for employees is flexible, but actually recording time is long-winded.
The UI is simple and straightforward in some areas, but feels a little awkward in others

Pros

The system met our requirements of a HR & Payroll system.
We fed into their development cycles regularly and it was good to see a number of the changes that we proposed adopted by them in new releases.
The account management was strong, which meant that when we had a problem it was generally fixed within the agreed timelines without the need for escallation.
The system is very well priced, in comparison to the market leading offers.

Cons

The user interface wasn't as strong as some of it's competitors.
The functionality of the system (inclusive of all the add-on's) is a little behind it's competitors but if you are patient, and don't mind waiting the additions come.

Pros

Straight-forward, cloud based HR platform. Easily manage workforce with HR software and payroll process

Cons

Mobile app has a better user interface than the Website with. Some features are more difficult to find on the Website than the app.

Pros

Easy login
Able to book holidays easily
Performance reviews seem intuitive
Applicant Tracking seems 'OK' but having used other systems there are better ones out there

Cons

Lack of searchability of CVs
Lack of integration with well known job boards and services
Lack of auto GDPR features
Candidate communication was done manually in Gmail as didnt integrate with it

Pros

Its responsive design is amazing and can be used easily on all devices.

Cons

I have been using it for quite a while but I have no issues.

Pros

Ease of administration and simple feel. Value for money was very good a few years ago

Cons

Customer support needs to be better, some areas feel unnecessarily complicated.

Pros

It’s mobile friendly and can be accessed on all devices.

Cons

Performance management side sometimes does not work and I face a hard time saving data and retrieving the previously saved records.

Pros

Logging of time is very easy and makes it easy to store documents.

Cons

Very expensive and the interface looks outdated compared to competitors.

Pros

Mainly used for performance reviews. The system is relatively simple and enables users to submit reviews and reviewers to respond.

Cons

It lacks some kind of additional functionality around being able to provide scores, weighting, specific inputs for salary and bonus, etc.

Pros

It is logical to use, appealing as a user to explore.

Cons

I need to explore more in depth processes , and there is not as sufficient guidance as I feel is needed.

Pros

PeopleHR has a really straight forward interface that was quick to roll out across the organisation. We're pleased that they've recently improved their customer support, with lots of guides available (eg for creating custom reports, workflows) and with quick response times to any enquiries that need further investigation.

Cons

It feels like the Performance Review (appraisal) and ATS modules were designed by someone who doesn't work in HR, as we've had difficulty modifying those to suit our needs. We hope that those areas of the system will be redesigned in the future.

Pros

The system is very easy to use and modify with lots of automatic functions to set up for efficiency.[sensitive content hidden], the Support Team Leader has been very helpful, and [sensitive content hidden], who carried out our training session, was very informative and enthusiastic

Cons

Only hiccup is adding features like sabatical without having to make the employee a leaver or manually working out A/L. 'Freeze' feature or something would be great.

Pros

Ease of use, interface, intuitive software

Cons

working hours could not be added during data load

Pros

- Good UX
- Link from recruitment to staff
- Ability to include a multitude of HR functions on Logbook - i.e. 360 reviews

Cons

Areas for development:
• With GDPR coming in, it would be extremely useful for PeopleHR to have retention dates on documents (this would show under the GDPR when we were required to dispose of the data)
• A automated chase for feedback. For example, if we could input the date of an event (i.e. appraisal) onto the individuals calendar, we could then set up automatic chases at specific time periods before the event.
• A look into how training can be better incorporated into the system
• Option for admin to see all employees calendars at once (similar to google calendars)
• A greater focus of customer service via phone – Online chats are good but email is time consuming. It is also helpful for the PeopleHR IT support for them and the company to be able to share screen to resolve problems
• Remove gender option. There is currently only a binary option for gender. Although we can add more through logbook, those who are already classified as male or female cannot be unticked.
• For admin to be able to view 2+ profiles simultaneously
• When refreshing the employee page, for it to not return to the alphabetically ordered current staff view but where you left of. Or, an option to choose in settings
• We have added our appraisal system via logbook. Our appraisals require individuals to refer back to a word/pdf doc. It would be great for our team to be able to access these documents through logbook when completing the appraisal.
• Statistics - feedback is a fundamental part of our business and the ability to analyse, for example, who has completed feedback over a time period would be extremely valuable
• For certain information to delete automatically on the day after an employees leave date. For example, work email.
• For salary updates to automatically calculate the salary per year based on the hours worked for part time staff
• To notify or automatically delete doubles in the ATS section

Pros

It is easy and simple to use and navigate so any staff with basic IT experience can use it. It has some great features for pulling reports on basically anything within the database and you can customise them extensively if you want to. It has space for inputting lot of information for staff members and is great for time sheets and recording. Other features like the planner are great for giving you an overview of the months/weeks/days ahead and you can set yourself tasks which send reminders to your email if needed.

Cons

For the most part, it works fine, however, we have been using the software for a couple of years now and every time they do a big system update, something seems to go wrong somewhere else in the software. Namely for us, it's time sheets, which can (and has!) cause a huge problem, as we rely on this for a lot of day to day things, from pay roll to budgeting and costs, so when this element glitches, it can be a bit frustrating!

Pros

This is an excellent, all-in-one-place, HR package for a small company. It has restrictions, but on the whole it's easy to use with good support both in on-line guides and the support team. The structure is very straightforward, menus easy to navigate and covers everything a HR department will need from on-boarding, through induction, training, timekeeping, holidays, disciplinary proceedings etc to leaving.

Cons

Expenses section is an additional extra and is a no-go area. I spent more time on to the helpdesk to it than anything and ended up having to stop using it.
I dislike the fact that you can't order your employees to your choice and maintain that order - or go into that employee and then come back out to go back into the next one, you have to start at the top again and scroll down which is very time consuming if you are working through a number of employees.

Pros

The customer service is outstanding. We are a small company so implementing a system like this is a big deal for us- we were looking at simplifying operations as we currently use different systems for holiday booking, employee praise and expenses. I therefore had hundreds of questions to ensure that we were making the right decisions. The chat feature is extremely useful as you get a quick response to questions and do not have to leave the system to ask. Special thanks to customer service agent who has been very helpful even when I have been asking multiple questions on a daily basis!

The system is easy to use and has lots of great features which are really good value for money. I have looked at many other systems and this one definitely came out top for value for money, features and customer support.

Cons

Some of the settings are complicated to find and change- would be better if they were all in a centralized location- however once all set up this is a minor inconvenience.

The pulse surveys are a great addition- however it would be good if you could access this from the desktop site and also could have the option of making these anonymous.

The expenses section- we use Expensify currently- would be useful if you could scan receipts for information so the form auto fills as this is how it worked in Expensify but just a minor con.

Finally, we allow our employees to Swap their normal working days- would be good if there was a specific capability for this rather than adding as an event as this allows you to swap out and not guarantee that the employee has swapped out also.

Pros

>Query Builder - Easy to use report builder to extract information from the system, I use this feature for the bulk of our payroll data. You can customise each query and save it so you can use again. It also has a filter feature so you can filter your data for a specific period, location or company. You can extract most data from the system using this feature.

> Employee Planner - Very easy and user friendly layout, can instantly see sicknesses, absence and holiday for the current month or year. Easy for managers to log and manage.

>Documents - Easy to store all employee personnel documents electronically. It also has a signature option where you can request for a document to be signed. We use this feature to issue contract, changes in terms and regulator training. You can also extract a report using the query feature to check who has/hasn't signed.

Cons

the only con I have is probably the dashboard could probably be updated and be more interactive. Also the data when you export into excel (especially sickness/absence) comes out in a custom format which when doesn't work from a payroll point of view when using for deductions.

Pros

People HR is a very intuitive piece of software, its just so easy to operate.
We've watched it grow as our business needs change, not only can you use it for basic tasks like monitoring holidays and absence.
It is possible to run the full employee life cycle of an employee from recruitment via the ATS tab to monitoring the employee's progress via the progress tab.
We've recently used the facility to upload payslips to our system which will be a huge saving in stamps and stuffing envelopes!

Cons

Sometimes the queries facility baffles me, there are so many options, not really a con just a comment.

Pros

Cloud based so easy to access from anywhere including mobile access
Easy to use and navigate with great support centre and advice readily available either online or by phone
Supports all transactional activity and much much more including performance management, recruitment (end to end), training
Templates provided which can be adapted to suit the indidvidal business
Easy to run and export queries and reports
Continually being improved with end user feedback taken on board
Great value for money

Cons

Expenses module currently only available by mobile App.
Bulk upload functionality limited at present

Pros

Lots of flexibility - if you need a particular "thing" which isnt covered - just build your own screen!
Reporting and exporting is so easy - especially with Query Builder which can be given to teams to extract information relevant to them.
Management of Absence and Annual Leave is great for individuals and managers alike - with clear information displayed to users.
Configurable access right down to individual level if necessary

Cons

To be honest there aren't any serious issues we have encountered with PeopleHR. In the early days we found the appraisal functionality a little limited but that has been addressed.

Pros

Easy to use the basic functions for a HR novice

Cons

The expenses module isn't as good as other providers

Pros

Very intuitive interface for organising team holidays, sickness etc... huge improvement on more traditional HR software

Cons

Possibly a few unnecessary features that slightly clutter the UI (anyone ever used a 'Thanks' badge)

Pros

Straight forward software built with the end user in mind - the employees. From inputting the initial data to updating existing fields is simple and intuitive. Running a query on your data is quick and easy. No advanced excel skills required.

Cons

The freedom to type anything into some fields can be vexing if your are running reports and want a standard output. Sometimes enforced formatting would be welcomed.

Pros

Everything in one place! the system can be adapted to your own business with different categories for leave/training/CPD sabbatical - you name it!

emails are sent welcoming new team members

Cons

The photos can appear a bit distorted sometimes, there's nothing else!

The dashboard sometimes isn't relevant to my use;

Pros

easy changes to documents, ease of use, fast procesing

Cons

lack of flexibility, concerns over cost and unable to change system

Pros

The interface is simple to use from a management perspective, as well as for individuals to request annual leave. I am not sure how we managed our HR / leave process before this software.

Cons

Some of the menus can be a bit tricky to locate what you are looking for initially.

Pros

There are very little pros for the mobile app - it's useless and never works properly

Cons

Sometimes the app works and sometimes it says you need to launch in Microsoft Edge.. when my default browser on my phone is Microsoft Edge. Clear the cache and cookies and still it says 'open in Edge?' even though it is opening in Edge. Tried to report this numerous times to PeopleHR and they give no helpful advice. Sometimes it works, sometimes you get the error message and it just loops around. Our internal IT have checked everything and there are no security restrictions, and as it sometimes works and sometimes doesn't it's a software issue. Also when you can get onto the platform to submit expenses, if you save them before submitting they just disappear.

Pros

Not the easiest one to approach as this is quite a complete solution, but once a few manual queries have been worked out, it then becomes easy to sort out all the reports needed on a monthly basis to work out the monthly payroll.

Cons

Somehow wish we could go further in terms of making scheduling and calculation even easier.

Pros

PeopleHR is user friendly and easy to maneuver around. ATS is super useful and aids internal recruitment greatly. The planner section is concise and allows a view over team holidays quickly and easily.

Cons

If the planner integrated with outlook calendar, that would be fabulous in order to keep up with who is in and out of the office without having to go and check.

Pros

I have been using Access PeopleHR for some time now, and I am very impressed with the system's usability and advanced features.

Cons

Access PeopleHR is an excellent system, the performance module could use some improvements. It's not as customizable as other areas of the system, and the manager's sections cannot be reworded.

Pros

The software seems to cover everything we need it to administrate our HR needs. It is intuitive to use and the help videos and articles provide further detail when needed.

Cons

Currently the software seems to do most things that we need. We were not able to use the LOS leave accrual rules as there wasn't the option to award our staff with an extra day on their service anniversary.

Alternatives Considered

Reasons for Switching to Access PeopleHR

Pros

The software has a great UI that clearly on effectively manages and displays the required information from a user or HR representatives point of view

Cons

The support ticket system is quite slow at times, and they can be difficult to reach on the phone.

Pros

Easy to use.Amazing to keep track of holidays

Cons

Only for easy work patterns. some complex shifts harder to put on

Pros

Easy and intuitive to use. Required little training for staff on the basic functions.

Cons

The link sent to users expires after a certain time. So once everyone had been uploaded, by the time we had told everyone about it the link had expired. Secondly, it is time consuming having to re-enter everyone's email address in order to re-sent them the link and because of the first point, had to be done for every employee. I assumed there would have been a "bulk" send option but there was not.

Pros

Ease of use and set up was something that really attracted me and something that has been implemented into my team with ease.I am really happy with it and I feel like it will make a huge difference to my business

Cons

How things are not pre loaded in and that my team work a rota for weekends which is agreed a month in advance but there is no set option for this on the system so we have to do things differently on the system to log it

Pros

It's easy to navigate and and has some great functions.

Cons

More ways to access your employee records.

Pros

The People HR platform is a easy to use and relativity simple HR platform that gives small / medium sized businesses a flexible HR solution. We've been able to get up and running in a few weeks with little intervention from the People team, which is a testament to the usability of the system. Out of the 11 platforms we looked at People gave us the best value and of offered the widest amount of functionality. The system is constantly being developed with new functions and features being added on a regular basis, due to the modular nature of the system you can cherry pick the parts of the system you need to use helping with the deployment process.

The ability to create custom forms (though the logbook) adds a unique level of on the fly customization which lets you capture additional data removing the use of third party tools.

There is a decent amount of supporting documentation (written & video content) which makes getting going really easy.

The reporting out of the system is also really solid and very flexible.

You can load your own data !!! (this is a great feature)

Cons

The custom logbook forms are good but are also very limited, and working with them can be frustrating . It can take some very creative thinking to get them to behave in the way you want, this can be very frustrating. (this feature has so much potential and more development would greatly enhance the functionality and impact the system has)

The ripple workflow engine is very "unique" and does require a solid understanding of the system to make best use of it. There isn't a "test now" button which means when you build a workflow, you have to sit about waiting to see if its worked which is time consuming and a little frustrating.

The guys on he support desk are really knowledgeable, although it can take along time to get the right answer out of them. They are prone to making assumptions about your request with out fully understanding your requirements, and you end up going round the houses.

There isn't a customer roadmap showing platform development, understanding whats being worked on would be really useful.

Training matrix offers little functionality and currently isn't very usable

After a few weeks of use you start to notice there are lot of unnecessary clicks when navigating the system, e.g. to jump between employee records takes 4/5 clicks, when making a single change across multiple records this can become very annoying.

There are parts of the system where you assume you will be able to click on something e.g. when looking at a line manager you can see all their direct reports listed, but you cant click on them to view their profile. Cant click on employee profiles from the org chart

To assign an employee goals they have to have an active performance review

You cant have goals linked / team goals

If you want to add the same goals across team you have to copy and paste each goal to every individual team member

The performance review isn't "smart" there is no ability to add weighted questions.

You cant have an employee involved in more than one performance review at a time.

No ability to plot your staff into a 9 box talent matrix using the outcome from the performance review (having to do this off system using a separate tool)

The implementation process is a little vague, with little project management from their side. e.g. handing over data to be uploaded and not being told when this will happen.

Our system training is being delivered after having the system for 2 months, we could be using elements of the system completely wrong and wouldn't know.

When uploading data into the system, the data was "adjusted" by the system during the upload process which caused a random (/nr) command to be added to all our employee addresses, I still haven't had a response as to what happened. This means i have to go through 110 employees and remove this manually....

Pros

Honestly, nothing. It's not easy to use, it crashes all the time, everything is so many more steps than it needs to be, I can go on, but I'll save it for the cons.

Oh, maybe the mobile app, that's not bad.

Cons

This whole product makes no sense at all. Everything you want to do on the platform is completely extra confusing and not simple AT ALL. The program crashes almost weekly when you want to use it from a HR perspective daily, this becomes very annoying.

The user interface is from the 90's, extremely ugly. Almost every single task on this system is painful, it makes you dread want to use it. I've never experienced anything like it, it's very different to every other system in our toolbox, and for all the wrong reasons. They need to take a long hard look at this system and redesign it from the ground up. Yes, you have a nice app, but 95% of people don't use a HRIS app, they use the web page.

Alternatives Considered

Reasons for Choosing Access PeopleHR

Switched From

Reasons for Switching to Access PeopleHR

Pros

Easy to use, easy to set up. Fine for a company which wants unbridled access for all staff, but serious concerns around internal company privacy and security with some of the new features. Good for small, single office companies where everything is open.

Cons

The product was looking good and then they released an app which allows the entire company to join a group chat. As a company with very careful data handling controls and locked down teams we were absolutely shocked they would roll this out. This means self service has to be disabled and renders the product almost useless. Very unsettling that a company would just role these features out without thinking through the consequences.

With the planner individuals can see their managers planner and all their team mates - which may be great for a small office but a bit of a privacy breach for many people and companies. Very surprised we can't turn off planner access for their team / department colleagues.

Customer service is generally intercom, intercom chat bot and links to articles so a bit hit and miss.

Pros

From an introductory and initial stand point , we most loved the ability to effectively group and to communicate directly with top and the most competitive candidates for open positions at our company . The ATS tracking system from People HR makes this tasks quite manageable. The ATS feature has streamlined and consolidated our approach to posting new information on available positions and allows consistent and effective collection of all information relative to the hiring and vetting process. This is an absolute advantage our team is delighted to have. We also loved the attention to detail included in the software package such as the inclusion of customized signatures which can be formatted and included in all forms of email communication with prospective candidates.
Finally People HR's "A C A" tracking further allows us to keep track with regulatory and compliance requirements grouped by employee as legal changes present themselves. This features keeps us as agile as we need . Finally the inclusion of a mobile app makes a fine support tool for maximum portability.

Cons

We did find that our experience with customer service during the initial installation stages was not as reactive as we would like , but this is easily
navigated through the use online tutorials and plentiful support groups to answer fundamental questions and install issues.

Pros

It is easy to use even for non-technical staff, so it is relatively easy to implement even with a workforce that has predominantly not grown up in the digital age.
It is simple yet sufficiently customizable to enable it to be shaped to many if not all of the idiosyncrasies of your own organisation.
It is modular, so you can take (and pay for) only as much functionality as us useful to you or that your organisation can cope with.
The customer service is excellent. Queries are dealt with quickly and satisfactorily, which is important with an evolving product like this which is constantly in improving development.

Cons

There are times when I've felt I'd like a tiny bit more ability to alter things or building upon them. An example is the 'return to work' functionality, in which I would like the ability to add a few more questions or to alter the tone of the existing questions. There are ways to work around this but I'd like to be able to do it within the native functionality of that area of the software. But as I say, if I feel that strongly about this there are workarounds available so this is more about the ability to tweak to the nth degree of personal Al taste, and of course they have to stop someone...but the ability to add custom fields to any area of the programme (or even just to forms that already exist) would be a big plus in my view.

Pros

PeopleHR offers so many more features than most comparable software. I've been really impressed by the applicant tracking system, we've made many new hires through it and it has saved us a lot of money.

Everything is in one place and it's user-friendly.

Cons

There are a couple of bits that need refining, e.g. you can award someone half a day of TOIL but they can't enter it into the system on the same day as half a day of holiday.

The performance management is good but it would be better if it were a little more customisable in format, Managers are required to enter something in every box in order to close the review, which can be a menial task if they have no comment on that particular question.

Alternatives Considered

Reasons for Choosing Access PeopleHR

Switched From

Reasons for Switching to Access PeopleHR

Pros

People HR is user friendly, looks good and simple to train staff, managers and admin in. It comes with an org chart with photos which is helpful but would be nice if this could be exported. Reporting is simple for general information. Task list is useful. Holidays and absence can be approved or declined without having to log which is a nice touch. Support is always available to help and staff are very friendly.

Cons

Not a great system if you want to use your HR data, reports are very simple and cannot be run for a certain period - for example, if I wanted to know the headcount at the end of last tax year it couldn't tell me. Address reports cannot be used for mail merge outside of the system without laborious manual manipulation. Task list is limited in that when an admin leaves the business their tasks cannot be reallocated without help for Support. There are notification emails that can go to managers but these cannot be tailored. When a person moves to part time hours the system will not automatically recalculate holidays in line with OTE.

Pros

That they take on board the feedback from users and are pushing out really good updates. Most recently, the updated features of the logbook designer, which are fantastic from the perspective of helping to automate processes and create a better audit trail for HR/Line Managers. I can't fault the customer service, who have always come back to me whenever I have had an issue.

Cons

The performance module is a bit clunky and isn't as customisable as other areas of the system, and could do with having the ability to reword the manager's sections. That being said we have adapted the logbook function with something simpler as this better suits the needs of our business.

Alternatives Considered

Reasons for Switching to Access PeopleHR

Pros

It provides a clear structure for a HR user to input employee data
It has the ability to group employee data from a wide range of sources and information to get a complete view of an individual
Sections such as the logbook are bespoke and can be edited to create your own forms and data capture
There are self service options so line managers and employees can update their personal data

Cons

It has limited complex reporting functionality, meaning i export CSV's to run reports externally from the system
It feels like a back end system and could benefit from a UI update for hiring managers and employees for the self serve options to drive adoption and useage
There is a chat function to ask questions from an online service team. There advice is good and helpful but very slow to respond. Feels less real time chat and more like an email function

Pros

The software has a lot of capabilities and comes across as an amazing solution

Cons

I have not been able to use it yet as they have not kicked off the project

Alternatives Considered

Reasons for Choosing Access PeopleHR

Switched From

Reasons for Switching to Access PeopleHR

Pros

The cost and scale-ability was our immediate reason for shortlisting People HR. It was very important the employees could correct their own data. We like the mobile app for the team so that employee can upload expenses on the go or book a holiday at any time. As the Administrator I find the software very user friendly and bulk uploads save me many hours of work. When we first uploaded our data it was a really simple process. I use this for 3 companies with different account levels and it works perfectly for each company.

Cons

I would like to be able to use the recruiter tools and the performance management but the permanent cost to upgrade outweigh the time they can save me when operating a small company.

Alternatives Considered

Reasons for Switching to Access PeopleHR

Pros

The training we received from People HR on site was really informative and engaging.
It has streamlined Management admin- previously manual timesheets were being completed by all Managers across the business. I love the fact that People HR are constantly updating the system for the better- at no additional cost!
The 'Thanks' section of the system has proved very popular and it is great to see not just Management but other employees thanking each other, which in turn has increased our recognition score on our employee engagement survey.

Cons

It would have been ideal to have a rota system built into People HR as we are a retailing industry, but we had to purchase a separate system software for this.

Alternatives Considered

Pros

The features are very good - wide range and very good value for money

Cons

Very little really . The only criticism is that some of the administrative features are accessed direct from employee records instead of in background settings like you would expect. An example of this is adding a new document - you have to open an employee record, and go to the add documents - and you are then given an option to create a new template. This is not very intuitive. There is an excellent logbooks facility in which you can create custom logbooks for every conceivable record you might want - this also was accessed from an employees record but they have just moved this to its own section in admin settings. They need to do the same for the other areas as well.

Alternatives Considered

Reasons for Switching to Access PeopleHR