---
description: Review of Enreach Omnichannel Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Enreach Omnichannel | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Cloud Communication Platforms](/directory/4386/cloud-communication/software) > [Enreach Omnichannel](/software/258642/cloud-contact-center)

# Enreach Omnichannel

Canonical: https://www.softwareadvice.ie/software/258642/cloud-contact-center

> Cloud Contact Center is a customer service solution designed to help enterprises streamline communication across various channels such as phone call, web, messages, WhatsApp or Webchat. 

Cloud Contact Center allows marketing professionals to build, measure, manage and run campaigns using a customized script, settings or contact list. The solution enables automatic distribution of calls based on various criteria such as date, call lists, device, geography, load balancing and agent status. Supervisors can conduct agent's call surveys, record calls, determine the number of calls handled or overflowed and evaluate waiting or abandonment time. The customizable dashboard lets managers schedule reports, control agent’s time and track conversations. It includes an IVR feature, which manages incoming calls and resolves queries through natural speech recognition and word spotting. 

Cloud Contact Center offers integration with various third-party platforms Zendesk, Kustomer, Zoho CRM, HubSpot, Bitrix 24, Evernote and more. Pricing is available on request and support is extended via email.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Enreach

## Commercial Context

- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Please contact masvoz for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Catalan, Danish, Dutch, English, French, German, Latvian, Polish, Spanish, Swedish
- **Available Countries**: Denmark, Finland, France, Germany, Italy, Latvia, Netherlands, Poland, Portugal, Romania, Serbia, Spain, Sweden

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio/Video Conferencing
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Call Centre Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording

## Integrations (19 total)

- \*\*\*SugarCRM
- ActiveCampaign
- Bitrix24
- CoverManager
- Dialogflow
- Dynamics 365
- Evernote Teams
- Freshdesk
- Google Sheets
- HubSpot CRM
- Insightly
- Kustomer
- Microsoft Teams
- Salesforce.org Nonprofit Cloud
- Vtiger CRM

... and 4 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Cloud Communication Platforms](https://www.softwareadvice.ie/directory/4386/cloud-communication/software)

## Related Categories

- [Cloud Communication Platforms](https://www.softwareadvice.ie/directory/4386/cloud-communication/software)
- [Telemarketing Software](https://www.softwareadvice.ie/directory/4239/telemarketing/software)
- [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software)
- [Auto Dialer Software](https://www.softwareadvice.ie/directory/1564/auto-dialer/software)
- [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software)

## Alternatives

1. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (984 reviews)
2. [JustCall](https://www.softwareadvice.ie/software/75453/justcall) — 4.1/5 (223 reviews)
3. [Kixie PowerCall](https://www.softwareadvice.ie/software/28441/kixie-powercall) — 4.6/5 (293 reviews)
4. [LeadDesk](https://www.softwareadvice.ie/software/450657/LeadDesk) — 4.8/5 (13 reviews)
5. [Squaretalk](https://www.softwareadvice.ie/software/30221/innitel-predictive-dialer) — 4.9/5 (101 reviews)

## Reviews

### "Omnichannel eficiencia para tu negocio" — 5.0/5

> **Vicente** | *29 May 2023* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Integración de diferentes herramientas como:Envío SMS, correos, llamar a teléfonos fijos y móviles, recopilación de información del cliente, BD, informes, seguimiento a clientes, agendamientos, citas, control de calendario.
> 
> **Cons**: Hasta el momento todo ha sido muy intuitivo, y el soporte esta siempre pendiente de los escalamientos que se realizan con tiempos de respuesta cortos, hasta el momento todo nos ha gustado.
> 
> Con Omnichanel integrado al CRM de la compañía hemos logrado reducir tiempos de operatividad y manualidad, se ha logrado ser más eficientes y tener un control integral de todo lo que conlleva realizar una venta. Desde la experiencia del asesor, supervisor, líder de contact y administradores de información todo ha sido más fácil ya que la herramienta es muy visual y te ayuda con la autogestión, su visualización es fácil y hace que todo este al alcance, no tiene sub menús o información que este oculta o se tenga que buscar con muchos clicks, en general la experiencia ha sido satisfactoria.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/258642/cloud-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/258642-cloud-contact-center/> |
| en-AU | <https://www.softwareadvice.com.au/software/258642/cloud-contact-center> |
| en-GB | <https://www.softwareadvice.co.uk/software/258642/cloud-contact-center> |
| en-IE | <https://www.softwareadvice.ie/software/258642/cloud-contact-center> |
| en-NZ | <https://www.softwareadvice.co.nz/software/258642/cloud-contact-center> |

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