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About Timely
Timely. The booking software that keeps clients coming back.
Run your salon like a pro with easy-to-use booking software that puts you in control of the whole client experience.
It all begins with our gorgeous, customisable calendar. The calendar allows you to manage your hair or beauty business from anywhere and lets your clients book their own appointments online, anytime. But that’s just the start. From there, you can tap into all sorts of tools designed to help you deliver an exceptional client experience, grow your income and manage your business beautifully.
It’s your name above the salon door, and your reputation on the line – we get that. That’s why we made every feature of Timely highly customisable. So everything from your online bookings to your client communications, your payments and deposits to your loyalty programme, can be set up just the way you want, to reflect your unique brand and business needs.
No matter if you’re just starting out on your own or if you’ve managed a salon for years, you’ll find Timely gives you a clear picture of your business performance and helps you make confident decisions. Our reporting, marketing and staff management tools can help you learn what’s working, what’s not, and where you can make more money. You call the shots based on what you want to achieve – and we’ll help you continuously improve with real time insights and education.
Want to take the pain out of getting paid? Then you’ll love TimelyPay, the all-in-one solution to take card payments from your clients – whether that’s via our online booking system or via our integrated terminals. Say goodbye to mistyped payment amounts and confusing end-of-day cash ups and hello to a single payment solution, with simple transaction fees, fast payouts and no room for error. Plus, in Australia and New Zealand you can use surcharging on TimelyPay terminals to pass on card processing fees to your clients.
And because more technology shouldn’t mean more hassle, we’ve made Timely super simple to use. You’ll discover clever features that automate your admin - saving you hours and allowing you to feel more relaxed and present with your clients, team and family.
To top it all off, you’re never on your own with Timely. We’re famous for our fast and friendly customer support that’s only an email or phone call away and we’ve got loads of helpful videos, guides and FAQs online too.
Join over 55,000 hair and beauty professionals using Timely worldwide. Simply select from one of three plans and pay one, simple monthly subscription fee, with no hidden costs and no fixed contracts.
Timely pricing
Timely does not have a free version but does offer a free trial. Timely paid version starts at US$39.00/month.
Starting Price:
US$39.00/month
Free Version:
No
Free trial:
Yes
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Timely Reviews
Feature rating
5 reviews of 702
View all reviews
Mark William
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5
5
Reviewed on 6/7/2023
Easy to use
Solved our previous complicated process of clients booking online.
Pros
Ease of use - very easy for our non technical staff to get using it. Simple UI makes it like other familiar software. I love the integration with Google Contacts and Google Calendar - our clients are impressed when we answer phone calls using their name.
Cons
- They recently introduced packages - but they can't yet be booked online by clients. We have a work around in our setup - but it causes a bit more admin work. - I'd also like to see more options for the rules around when consult forms are sent out. - International clients have trouble booking with us - since you can only allow clients with the same phone country code as the business to book in online. - Having some difficulty with Mailchimp integration - we've switched to Timely > Zapier > Mailchimp instead of Timely > Mailchimp directly.
Alison
- Industry: E-Learning
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4
5
Reviewed on 13/9/2024
Balancing our Workflow with Precision Time Tracking
Timely transformed our university's time tracking by offering clear visibility into resource use across departments. Automated time tracking increased productivity by eliminating the need for manual entry and reducing administrative work. The platform's easy-to-read reports improved course scheduling and research project timelines, resulting in a great boost in grant utilisation efficiency.
Pros
Timely's automated time tracking has greatly benefited the management of research projects, allowing me to precisely track time spent on various grants without the hassle of manual entry. This has boosted my productivity and improved the clarity and accuracy of our grant reports. The platform's easy-to-use interface helps me see how I divide my time among teaching, research, and administrative tasks, supporting a healthier work-life balance.
Cons
Timely struggles to capture the blurred lines between different academic activities, like when a casual chat with a colleague unexpectedly leads to a research breakthrough.
Verified Reviewer
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
3
Features
1
Ease of Use
1
Customer Support
1
1
Reviewed on 7/8/2024
Avoid ! Useless communication when you need help. Issue with system their end and still not...
Furious. I am a paying customer and I haven’t had the help that I have needed. I haven’t had issues before and now issues are arising with their systems. Not offering clients slots that are available, booking clients in slots that aren’t supposed to be available and open times in the diary are not showing to customers. It’s an absolute mess.
Pros
I like it because it is cheap but that reflects on the issues that they have with their system.
Cons
You can get hold of anyone for help. They won’t speak to you on the phone unless you are an upgraded member. They did regard that there is an issue with the system and come back with slow, stupid responses and then close the chat claiming that you haven’t responded, leaving you with an un resolved issue. I am loosing out on money and bookings because of this.
Paul Cedric
- Industry: Industrial Automation
- Company size: 11–50 Employees
- Used Daily for Free Trial
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 9/6/2024
Timely review
Pros
Neatly done and can accommodate you in timely manner
Cons
Sometimes loading problem or it is just the network error.
Bonita
- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 14/8/2023
I love Timely
10/10 love every step I've taking with timely.
Pros
Timely has been super easy to use, the help guides are very explanatory. I think I have only had to contact the timely team 2 or 3 times in the 3 years I have been using timely. It has made my business work so much more smoothly with less admin required from me (I have a hard enough time keeping up with all the other admin work there is)
Cons
I cannot think of any right now but I love that you have feedback links handy so if something feels like it could be improved the button is right there. I don't have to stop what i'm doing to let you know what my thoughts are.
