Timely

Pros

Ease of use - very easy for our non technical staff to get using it. Simple UI makes it like other familiar software. I love the integration with Google Contacts and Google Calendar - our clients are impressed when we answer phone calls using their name.

Cons

- They recently introduced packages - but they can't yet be booked online by clients. We have a work around in our setup - but it causes a bit more admin work. - I'd also like to see more options for the rules around when consult forms are sent out. - International clients have trouble booking with us - since you can only allow clients with the same phone country code as the business to book in online. - Having some difficulty with Mailchimp integration - we've switched to Timely > Zapier > Mailchimp instead of Timely > Mailchimp directly.

Pros

It does everything my small business needs

Cons

When the updates happen as I'm a bit slow to adjuy

Pros

The reduction in the amount of no shows. This helped keep our business running seamlessley and capture deposits easily.

Cons

It did take some adjustment using this tool rather than our standard calendar/meeting invite functionality.

Pros

I like it because it is cheap but that reflects on the issues that they have with their system.

Cons

You can get hold of anyone for help. They won’t speak to you on the phone unless you are an upgraded member. They did regard that there is an issue with the system and come back with slow, stupid responses and then close the chat claiming that you haven’t responded, leaving you with an un resolved issue. I am loosing out on money and bookings because of this.

Pros

Timely's automated time tracking has greatly benefited the management of research projects, allowing me to precisely track time spent on various grants without the hassle of manual entry. This has boosted my productivity and improved the clarity and accuracy of our grant reports. The platform's easy-to-use interface helps me see how I divide my time among teaching, research, and administrative tasks, supporting a healthier work-life balance.

Cons

Timely struggles to capture the blurred lines between different academic activities, like when a casual chat with a colleague unexpectedly leads to a research breakthrough.

Pros

Timely has been super easy to use, the help guides are very explanatory. I think I have only had to contact the timely team 2 or 3 times in the 3 years I have been using timely. It has made my business work so much more smoothly with less admin required from me (I have a hard enough time keeping up with all the other admin work there is)

Cons

I cannot think of any right now but I love that you have feedback links handy so if something feels like it could be improved the button is right there. I don't have to stop what i'm doing to let you know what my thoughts are.

Alternatives Considered

Reasons for Choosing Timely

Switched From

Reasons for Switching to Timely

Pros

We love that the online booking is easy and seem less for clients with step by step customisation. From packages to individual treatments & gift vouchers the set up of each part is easy. The tracking & reporting is clear & gives insight to everything we need.

Cons

Would love easier integration with Xero - each sale is forwarded as it’s own invoice - would love just the daily totals to be integrated.

Pros

It's the calendar syncing. Please work on better syncing with Outlook Calendar.Other than that, Timely is very user-friendly. The mobile app is not so much, one needs to navigate through several screens to find the necessary tools. There a lot of options on the app you can explain better how to be used

Cons

I am missing the synching with the Outlook Calendar. Sometimes, the program doe not run fast enough when prompted initially. Also, some lagging occurs from time to time. There is a delay sometimes in connecting via the app too but not too often.

Pros

Timely has been instrumental in my business becoming more serious and structured. I love timely in all aspects but the ones that stick out to me are TimelyPay - it is so seamless and gives me peace of mind if a client no shows, my clients also find it so handy when they don’t have to bring their purse. I also love all of the reports, it helps me with my tax return at the end of the year and the Future Value report is great for seeing what you will be earning that month. I also love the timely aesthetic it’s clean simple modern and fresh.

Cons

I wish with the reports where you can chose what length of time you want to see we had a “Next Month” option instead I have to use “Specific Date Range”. Other than that one issue I don’t have anything bad to say about timely!

Pros

i found the AI-powered tracking is very good

Cons

i found Timely to be a higher priced app

Pros

I use to write down all my bookings in a big day planner, going back and fourth with clients to communicate a suitable time... this was VERY time consuming. A friend mentioned she used Timely for her business and I was very keen to try something new. Im extremely happy I switched to Timely as its honestly saved me sooo many hours and admin each week! It just makes sense!

Cons

Im happy with everything Timely has to offer, I havent had any issues with it!

Pros

Calendar, message reminders for clients

Cons

It's time consuming to go into the client to delete or change. I'd like to be able to quickly scroll through and then return back to where I was not back at the A's

Pros

Ease of calendar and booking system..

Cons

Reports are not clear and precise. Too expensive if want to add another column for led lounge. No room allocation.

Pros

Very easy to use! I love all the customisations you can do and the customer service is very responsive.

Cons

I do find the pricing is a little expensive, especially for a solo operator of a small business.

Pros

East to use for not myself and my clients

Cons

Expensive, I use basic functions and use it daily but I would think a cheaper plan might be helpful

Pros

What I like the most is its ease of use and customer-centric approach. With its beautiful customizable calendar, I am able to manage and schedule my clients' appointments quickly and efficiently. I also love the automatic appointment reminders feature.

Cons

I don't have many complaints. However, one small improvement I could suggest is the option to further customize the appearance and layout of the calendar. Although the calendar is incredibly functional and easy to use, I would like more customization options to further tailor it.

Pros

I can't believe how it has revolutionized my business! What I like the most is its magnificent and customizable calendar. It's so easy to use and puts me in complete control of the customer experience! I no longer have to deal with those old paper booking methods, everything is digitized and impeccably organized!

Cons

My least favorite thing is that it can be a bit tricky to set up at times. Being a low-tech person, it took me a bit of time to understand all the features and customize the software to my specific needs.

Pros

It is pretty user friendly and easy to schedule appointments.

Cons

It takes a little while to set up appointments correctly.

Pros

The software has a clean and intuitive interface that makes it easy for users to navigate and use.It automatically tracks the time users spend on various tasks, which helps to accurately capture billable hours.The software generates invoices based on the time tracked, which helps to streamline the invoicing process.It has a built-in scheduling feature that allows users to schedule appointments, meetings, and other events.

Cons

It only integrates with a few third-party tools and services, which may limit its usefulness for some users.The software is relatively expensive compared to some other time-tracking and scheduling tools on the market.While Timely provides some basic reporting features, it doesn't offer as many advanced reporting options as some other tools.

Pros

This is the best way to track the time of your teammate. You can add variable time tracking reports to your connected apps easily. The best thing is that you can use Timely on Windows and Mac.

Cons

It comes with only 14 day trial. This is very disappointing to me a lot. Most of the software had at least a Stater plan to use their software which is very helpful for beginners who start their journey.

Pros

The support team is fantastic and the application itself 'looks' great. Looks are very deceiving though. The most basic functions work well. Beyond that, there are plenty of issues, including lots of unfinished features.

Cons

Far too many features are left unfinished. Every time something new is released I'm left somewhat shocked how basic functionality that could complete the feature is left out. Even Stock Management is tedious and unituitve. Something basic like not being able to make recurring appointments that have more than 1 service. Limited to a total of 160 characters for SMS. Sales Reports report incorrect/misleading figures. No customer accounts. No loyalty system. Can't create custom value gift vouchers on the fly (they all need to be preset amounts). If you have more than one staff member, you're going to be in for more surprises - good luck to you! There is far too many things to mention. I could go on but hopefully you get the point. Approach the application with caution, and if it means paying for additional month or two to PROPERLY test it out, do it! It could save you a lot of grief in the long run. Timely say they care about customer feedback but in the 2.5 years we've been using it, very little has been done to improve even basic functionality. In fact, not a single one of the things I've mentioned above has been addressed in that time. Given all the new (incomplete) features being released without first addressing the swarm of issues currently present is further proof.

Pros

After the most recent price hike from MINDBODY I had no choice but to search an alternative. It appeared as if no-one on the market had it all until I found TIMELY. I was going on holiday and had 10 days to have the change over taken care of. The TIMELY team did a flawless transition. Smooth, simple, effective changeover. The follow-up support has been spectacular.

I was happy with MINDBODY to a degree but now I'm using TIMELY I understand just what I was missing out on. The timely team do everything to make the implementation of their product as hassle free as possible. You always get to email the same support person who is completely familiar with your situation.

I have integrated the software into my website and my clients are loving it. The feedback at this stage is 100% in favour of TIMELY.

I don't have a computer in the salon and am able to do everything from my Android phone without having to download some buggy app.

Client management and reporting is a breeze and has so many ways of breaking down your business's progress. The integration of MailChimp, POS and taxation programs make it a spectacular platform for promotions, financial management and my accountant loves how easy it makes my monthly closeout.

Interested to see what TIMELY build into the system in the future!

Cons

Only available in English.

Not all pages are phone screen optimised.

No telephone contact available with tech support.... Sometime emails just suck!

Pros

I used this software as an employee at a spa that I worked for, for almost 2 years. I had a good experience with Timely and enjoyed most of its features. The most beneficial aspect of Timely is getting notifications about appointments made through Timely. Communication is key for a small business with a number of employees, Timely allowed management to bypass certain communications by utilizing Timely.

Cons

I didn't like all the content, options, and other features Timely offered. It was honestly very overwhelming trying to learn every aspect of Timely. I understand, having options is beneficial, but sometimes being simple is better. I was instructed by management to learn the software inside and out and it took quite a while to wrap my head around all the things Timely did and offered.

Pros

Appointment settings in this software is far more the best I’ve ever experienced.

Cons

There are no missing features in this software.

Pros

Timely allows us to manage our instructors and locations really well. Everything is programmed in so different services that take different amounts of time are all booked in automatically, including breaks and padding time between sessions.

Cons

As yet Timely does not allow me to see all appointments booked for different locations within the calendar software. It compensates by allowing us to export to a google calendar but this is not the ideal way of doing things for me. I want to see all appointments for all staff in one view. However - Timely do listen and have a team who are working to improve things as they go. I have to accept that my situation is unusual and therefore lower on the priority list to provide a solution - but at least I know it is on the radar.

As a small business owner I would prefer keeping costs down as much as possible. I would prefer to see an entry level subscription that allows 3-5 staff without an extra monthly charge.

Pros

Ease of use. This is what I always look at when availing or using products. As a busy individual, I would want to use something that does not require so much of my time. Timely helps me with my time management, Helps me book appointments with ease with zero to no errors.

Cons

At first, I struggled using timely as it was my first time using scheduling software and I had limited technical experience

Pros

For someone who isn’t very technologically savvy, overall the system is easy to use, looks neat and tidy and has some great features to help keep track of the financials. The support is great but I am on the highest tier of payment so I’d definitely expect that.

Cons

A couple of the features seem to be better in theory than practice but a phone call to the help desk usually helps work out how fix a problem. However, Timely are great at taking feedback when something could be done better from a working point of view. The transaction fee for online bookings and stored credit cards is high which is not favourable. I don’t know the overall costings of other software companies but I wouldn’t say what I pay monthly is ‘average’ from talking to other business owners but I s’pose you pay for what you get.

Pros

I love everything about timely. I find it so easy to use, so easy to navigate. I use it every single day. My clients also find it super easy to book using the online booking feature. I take payments using an external add on and it all works seamlessly

Cons

I have a couple of things I would love if timely could improve on. 1. I need a function to be able to open my online booking to a certain date. For example I want to be able to open it to the last day of September. At the minute I can only open it X weeks or X months in advance. 2. On my iPad I have a button to quickly take me back to todays date which is great. But the iPhone app is missing a button like that. I find this a time consuming process to track back to todays date during an appointment when I’m trying to see how much of a deposit someone has paid me With these two improvements I think timely would be much more user friendly & I honestly think it would be seedless

Pros

There is honestly so much to love. I think it's all seem less and therefore everything together is just great

Cons

One thing for me is that I wish I could choose to have deposits taken for only new clients when they book online, not every client when they book online, as once they are on my books and a regular I don't have a need to charge the deposit

Alternatives Considered

Reasons for Switching to Timely

Pros

Timely has no nonsense features and it’s very simple and easy to use. Attention to detail and the ever HELPFUL, question mark icon ? But also the back up supportive communication Timely is Professional in all aspects.

Cons

Timely is a complete computer orientated database, so there’s no bells and whistles and hairy, fairy flowery stuff for my hairdressing industry

Pros

It’s easy to use and the clients really like it. Lots of functions are automated

Cons

It’s missing some good features that could make it really great and much easier for the business and clients.

Alternatives Considered

Reasons for Choosing Timely

Switched From

Pros

Ease of use Consultation forms Features at the time offered more than other systems

Cons

Sometimes has glitches with square Price point for large teams is too expensive, okay when 1-2 staff No tiered timings for different staff No add ons No photos on booking platform …I could go onWe are considering leaving for these reasons

Pros

Easy of use, friendly customer supports and education

Cons

Need for more hands on training opportunities

Pros

It is user friendly, has a nice interface and a lot of useful features

Cons

I find the marketing link to mailchimp isn’t as user friendly and that I need to just manage my email marketing in mail chimp directly. I found it difficult to transfer my mailing list over. Cost increase between 1 and 2 users is nearly double which is quite significant for a small business and other systems do not charge as much for additional users.

Alternatives Considered

Reasons for Switching to Timely

Pros

We particularly love the ease of use for both staff and clients. The reports are great, perfect to help keep the business on track.

Cons

we can find it tricky with refunds and credits on account.

Pros

Everything is online. Can manage my business well from home and easy for team to use

Cons

Very expensive and price has gone up significantly since I started using it in 2015

Pros

Amazing booking system Which has massively reduced the amount of time spent dealing with client enquiries. Our clients find it easy to use and are able to find out relevant information such as services offered, pricing & availability

Cons

Consult forms are not simple to set up, more templates for the beauty industry would be helpful as aimed more at hairdressers

Pros

Ease of use for clients allows me to get on with my day while clients book online and captures booking fees

Cons

Would like to add self employed staff on to manage diaries or even employed gets costly adding them on if they are only in a few days a month

Alternatives Considered

Reasons for Switching to Timely

Pros

Very easy product for scheduling your meetings etc.....very easy to navigate

Cons

Software update happens quite often which leads you to learn again about new features.

Pros

I love the ease of use with Timely as I am not very good with computers and technology so I find the system pretty easy to navigate and work out

Cons

I would like a loyalty scheme to be available. Some things are o my available to higher levels and as I am a sole trader I am on the bottom level

Pros

I fine timely most beneficial for my company.most of all I find it easy to use and saves me alot of time in everyday tasks....

Cons

The only thing I can think of that could be beneficial to add would be more options under the reoccurring appointment option

Pros

The integration is easy, customer service is great

Cons

It’s not as customisable as I would like, it was be great to be able to make certain times of the day only bookable for vip clients and also have an add on section that pops up to prompt clients to add on an extra treatment etc

Alternatives Considered

Reasons for Choosing Timely

Reasons for Switching to Timely

Pros

I like how easy it is to use now that I know how to work it.

Cons

The recent price rise has me looking at Fresha.It's almost impossible to change the emails and texts that go out automatically

Pros

Its easy to navigate around The colour coding is good The reports are great

Cons

I would like to have multi bookings for the same app be able to be put through on a recurring app. And also, when their next app comes up after finishing their payment, I would like to be able to click on their next app and be taken to the calendar at this point. I would like to be able to write notes in their appointment on the calendar.

Pros

Functional and remembered my data so I could quickly and easily re-book appointments

Cons

Log-in regularly required a text message code, and I sometimes didn't have my phone near me, so this was an inconvenience

Pros

Great for keeping track of the time you spend working. Plan and be alerted. When you're a freelancer like me, you don't have to waste time writing time reports.

Cons

I think all this data generated by the software can be used to develop other, cooler features. For example, it could be used to issue invoices directly when working at an hourly rate.

Pros

Neatly done and can accommodate you in timely manner

Cons

Sometimes loading problem or it is just the network error.

Pros

Would hands down bleed timely! Ease of use, log in from anywhere, online bookings, value for money.

Cons

reoccurring multiple treatments, sms templates, more colour options for different treatments

Pros

Easy to use, helpful and support staff. Stress free system

Cons

Some times when cashing up. It logs itself out at times when cashing up.

Pros

Online bookings, deposits, easy to use!

Cons

No consultations form options for less pack