4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About BusyPaws

BusyPaws is a best-in-class booking, payments and CRM solution for pet care businesses. Using the most current best practices BusyPaws ensures that your clients and prospective clients find their way to securing your services as quickly and easily as possible. Once registered, you may directly message (email or SMS) clients from their profiles or within the message center, send and generate invoices, collect payment, add notes and pictures, send report cards, and more. Get a clear picture of the activity within your business via real-time reports. For enterprises with multiple locations or franchises we offer built-in support for segmenting clients and revenue by location or sub-account. Custom software development for back-end processes unique to your organization is also available and built in tandem with the existing BusyPaws platform. Integrations with third-party software includes QuickBooks Online, Mailchimp, and a two-way sync with Google Calendar.
BusyPaws Software - BusyPaws Client Profile

BusyPaws pricing

BusyPaws does not have a free version but does offer a free trial. BusyPaws paid version starts at US$79.00/month.

Starting Price:
US$79.00/month
Free Version:
No
Free trial:
Yes

Alternatives to BusyPaws

BusyPaws Reviews

Feature rating

Value for Money
4.4
Functionality
4.4
Ease of Use
4.1
Customer Support
4.8
5 reviews of 48 View all reviews
Lisa
Lisa
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 17/11/2023

Makes running my dog training business easy

Great Customer Service and best option for dog trainers

Pros

Love the dog profiles, the ease of adding notes, scheduling, and adding dog birthdays!

Cons

Can't integrate with square invoicing, can't integrate course with thrivecart and my evergreen funnel so still am paying for a separate program for that.

Sarah
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 26/10/2023

We Love Busy Paws!

Pros

- user friendly
- always improving or adding new features that make it easier to do everything we need
- amazing and fast customer support
- highly customizable

Cons

- it's got a lot of features so getting started can be a big learnign curve
- sometimes it's hard to get things set the way we want to, but Busy Paws is always great about help and taking suggestions to improve. Our business is complex and it does work very well for most of what we need and is always getting better!
- Still some improvements to be made for improving user friendly flow for customers, but it's always getting better.

Alternatives Considered

ProPet, 17hats, PetExec, Gingr and DogBizPro

Reasons for Choosing BusyPaws

Needed better client management especially for vaccination records

Switched From

Acuity Scheduling

Reasons for Switching to BusyPaws

Price point, and did everything we needed for the most part.
Jamey
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/3/2024

Great for our small business!

Easy to use and set up. Great customer service. Price is reasonable.

Pros

It is easy to set up and use. The on-boarding process was simple. And the customer service is amazing

Cons

It's still growing so some features like an app are not available yet. But for us it doesn't make a difference

Jennifer
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
4
Customer Support
5

3
Reviewed on 24/2/2023

BEWARE: LMS (online course creator) is incredibly misrepresented.

My overall experience with the CMS was good. The software has a lot of functions that save time and help me stay organized.However, the misrepresentation of the LMS is so disappointing that I would not recommend Busy Paws.

Pros

I like being able to create templates and automatic messages based on an event. They offer document management, so I can send multiple docs with one click.

Cons

Busy Paws advertises that the Learning Management System is comparable to "Kajabi or Teachable, built for dog trainers." This is misleading and FALSE. The LMS is nothing like Kajabi or Teachable.If you plan to use the LMS, look elsewhere. Pricing for Busy Paw's CMS and LMS is equal to or greater than Acuity tiers with any LMS (Teachable, Kajabi, Ruzuku, LearnWorlds, etc.), but they do not offer the same feature list. Instead, they offer a bare-bones WYSIWYG without the ability to add templates or columns, in-line images, or any formatting aside from text. No embedding or ability to open links in a new window.No ability to resize images. Images size to fit, so they are huge and grainy. No assessment features, quizzes, or surveys.There is no way to track courses. 'Courses Completed' is not accurate. I have to log in to the client to see the progress.No landing page or ability to preview courses. I must build a page from the ground up to showcase my courses. Then maintain it.The client must go through the onboarding process to sign up for a course. While the Client Management System features are great, the Learning Management System is seriously lacking and should not even be called an LMS.

Christina
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 5/3/2024

Initial Thoughts on Busy Paws Set Up & Purchase

I have had a great experience so far. The 30 day free trial has been so valuable to take my time ensuring the software will work for my business, and I have gotten prompt responses from BusyPaws whenever I had a question or status update. We are wading through the set up and I'm so excited to launch for our customers!

Pros

I had trialled a couple management softwares and knew more or less exactly what I wanted. Busy Paws let me right into their software as a free trial to start exploring and playing around! This was a huge selling point for me as I was able to go through the features and functions at my own pace in between appointments and I didn't have to try to ask everything in a 30 minute zoom call demo.

Cons

I have read complaints from others about the difficulty with learning the software and getting set up. My team member and I are decently tech savvy and have found that the software is detailed and complex, but that it is reasonably straightforward to figure things out on our own between the helpful tutorials that are pinned to each page. It certainly is not as simple and user friendly as other software I viewed, but those did not do what I wanted them to and were not nearly customizable enough! I feel comfortable that if any bumps come up I will get a quick response by e-mail from BusyPaws.

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