--- description: Review of Exotel Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Exotel | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [IVR Software](/directory/1572/ivr-system/software) > [Exotel](/software/262699/exotel) # Exotel Canonical: https://www.softwareadvice.ie/software/262699/exotel Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/262699/exotel?page=2) > Exotel is a premier full-stack consumer engagement platform in the emerging markets, which provides an industry-leading customer communication platform for remote customer-facing teams to use. The end goal is to create positive and improved customer experiences. Exotel now allows you to contextualise single customer conversations across multiple channels through a single API framework to improve customer experience metrics. It enables this by offering cloud telephony, SMS, and VoIP channels. Using configurable APIs, organisations will be able to integrate numerous channels and their associated data with digital media - applications, web UI, and desktop - for seamless, contextual, and intelligent engagements. Exotel has combined with Ameyo, a leading omnichannel contact centre, and purchased Cogno AI, a conversational AI platform, to realise this objective, while also receiving over $100 million in funding until 2021. Businesses can now have up-to-date customer context even when customers switch channels during interactions across the lifecycle of a support ticket. In addition, customers can expect reduced wait times with handy automations responding to FAQ-level queries, predict and respond to customer queries with conversational intelligence, and even use sentiment analysis to automatically triage customer queries based on urgency or priority. Remote contact centre solutions, multi-level IVR, end-to-end call management, conversational AI, lead management for marketplaces, and listen-whisper-barge for supervisors are just a few of Exotel's core capabilities. Furthermore, its cloud communications solution integrates seamlessly with your business stack, helpdesk, or CRM software, allowing you to unify information and create a single source of truth. The following are Exotel's best-selling products: • Omnichannel Contact Center Software: Route and manage calls efficiently and intelligently, especially during high-volume periods. Maintain customer context across communication channels, automate routine responses, and track call performance across inbound and outgoing conversations using this software. • Lead Assist: When drivers or delivery agents connect with customers, hide their contact information. Reduce costs by managing call volume across a broad pool of virtual numbers instead of renting a single number. • Business SMS \& Authentication: Lower latency with industry-leading delivery rates at a low cost. Schedule business SMS updates to your leads and customers all over the world with only a few clicks. Exotel has patented nOTP, a zero-touch, fully secure authentication mechanism that goes beyond two-factor authentication modes. • Conversational AI: Fill conversational gaps that can't be filled by traditional or even new-age channels. With chatbot and live chat features, you may cut response time, automate less-complex enquiries, have smooth bot-agent handoffs, and provide AI insights for customised engagement. • Field Workforce Management Solution: Manage and simplify field operations from anywhere with a simple yet effective communication solution. To increase performance over time, generate actionable insights. • VoIP Phone System: Make calls directly over the internet utilising Exotel's platform's standard protocols. Comply with regional VoIP legislation as well to better manage your communication costs. > > Verdict: Rated **4.3/5** by 69 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 69 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Exotel Techcom - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$200.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: A. Plan 1 - Micro :: INR 5,555 for 3 Months B. Plan 2 - Dabbler:: INR 9,999 for 6 Months C. Plan 3 - Believer:: INR 19,999 for 12 Months D. Plan 4 - Influencer:: INR 49,499 for 12 Months D. Plan 5 - Custom Solution for Enterprises, write to us on https://exotel.com/contact-us-enterprise/ For further details on pricing, visit - https://exotel.com/pricing/ - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Hindi - **Available Countries**: Australia, Canada, India, Indonesia, Malaysia, Singapore, United States ## Features - 2-Way Messaging - API - Agent Interface - Alerts/Notifications - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM - Call Centre Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transfer ## Integrations (9 total) - CleverTap - Freshdesk - HubSpot CRM - Kapture CX - LeadSquared - MoEngage - Salesforce Platform - Shopify - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software) ## Related Categories - [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software) - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) - [SMS Marketing Software](https://www.softwareadvice.ie/directory/4532/sms-marketing/software) - [Telephony Software](https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software) - [Call Recording Software](https://www.softwareadvice.ie/directory/1718/call-recording/software) ## Alternatives 1. 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Lastly, the recording and voice quality of the calls are crystal clear. This helps in training the callers in an efficient way. > > **Cons**: Even though, Exotel has a very easy on the eye platform, It lacks in advanced features. Firstly their analytics feature is very basic. The excel that you import does not provide the wholesome picture. Secondly, it would be great if we could integrate it with our CRM tool. Competitor of Exotel do have integration features. > > Overall, We are happy with the basic functionality of this tool. It solves our purpose. Inbound lead handling has been optimized to a great extent. ----- ### "User friendly Interface, easy to access dialer" — 5.0/5 > **Pooja** | *26 November 2024* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: User friendly Interface, easy to access dialer > > **Cons**: Nothing, all the features are very well and smooth working > > Had a great experience with exotel, good User-friendly Interface, easy to access dialer, very useful to track calling and call recording to audit and process improvement ----- ### "Very worst customer support" — 3.0/5 > **Senthil** | *21 June 2022* | Banking | Recommendation rating: 0.0/10 > > **Pros**: The company has grown, they treat their clients like beggars we have to raise the issue and wait for 2 day to explain their issue to them. After that they take another 2 days for finding the solution and another 3 days for resolution. Customer support is pathetic, account managers are useless > > **Cons**: We get billing error from a matured so called technology driven company \!\!\! > > The worst experience ever had ----- ### "Good call management system" — 4.0/5 > **Verified Reviewer** | *2 September 2022* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: It provides recording and call-logs which I use significantly and this is what I like best. > > **Cons**: It does not have single sign-on and i could not find a way to record out-going calls. > > It's been good but could be better. ----- ### "Best cloud telephony solution" — 5.0/5 > **Mayank** | *12 August 2022* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Great pre and post sales support. Easy to use solution and can handle complex requirements > > **Cons**: New features and products launcher wrt to market needs ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/262699/exotel?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/262699/exotel) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data