---
description: Review of eTrusted Experience Feedback Solution Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: eTrusted Experience Feedback Solution | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [eTrusted Experience Feedback Solution](/software/263401/etrusted)

# eTrusted Experience Feedback Solution

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> eTrusted Experience Feedback Solution is a configurable, scalable customer experience management solution that gives users a 360 degree view of their customers and the ability to understand which factors contribute towards experiences delivered. The platform allows professionals to harness knowledge from across their organizations that can be used to identify opportunities for improvement and accelerate positive change.
> 
> Verdict: Rated **4.5/5** by 15 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 15 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 3.9/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Trusted Shops
- **Location**: KölnTelefon, Germany

## Commercial Context

- **Pricing model**: Other
- **Pricing Details**: We will prepare a final offer as soon as we have clarified the technical details and general specifications with you.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Dutch, English, French, German, Italian, Polish, Portuguese, Spanish
- **Available Countries**: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Japan, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, South Africa, Spain, Sweden, Switzerland, United Kingdom, United States

## Features

- API
- Alerts/Notifications
- Customer Segmentation
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard
- Engagement Tracking
- Feedback Management
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- NPS Survey Structure
- Negative Feedback Management
- Real-Time Analytics
- Real-Time Notifications
- Real-Time Reporting
- Reporting/Analytics

## Integrations (11 total)

- Adobe Commerce
- Gambio
- Jimdo
- OXID eShop
- PrestaShop
- Salesforce Platform
- Shopify
- Shopware
- Wix
- WooCommerce
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software)

## Alternatives

1. [SurveyMonkey](https://www.softwareadvice.ie/software/157864/surveymonkey) — 4.6/5 (10392 reviews)
2. [Trustpilot](https://www.softwareadvice.ie/software/364802/trustpilot) — 4.5/5 (1202 reviews)
3. [Broadly](https://www.softwareadvice.ie/software/336003/broadly) — 4.8/5 (336 reviews)
4. [Experience.com](https://www.softwareadvice.ie/software/113604/xmp) — 4.7/5 (89 reviews)
5. [Jotform](https://www.softwareadvice.ie/software/433821/jotform) — 4.7/5 (2732 reviews)

## Reviews

### "Ecommerce experience feedback solution" — 4.0/5

> **Verified Reviewer** | *21 January 2022* | Cosmetics | Recommendation rating: 7.0/10
> 
> **Pros**: Easy implementation : only few month &#10;Easy to use
> 
> **Cons**: No customization&#10;Reporting and email notifications

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### "Trusted è una valida garanzia" — 5.0/5

> **Giovanni** | *24 November 2022* | Furniture | Recommendation rating: 8.0/10
> 
> **Pros**: Fiducia e garanzia per aumentare la reputazione del nostro negozio, grazie a Trusted è possibile e si gestisce tutto comodamente dal pannello di controllo fornito dall'azienda
> 
> **Cons**: L'inegrazione ha richiesto piu del previsto ma alla fine è andato tutto bene

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### "Bad solution compared with competitors" — 1.0/5

> **Younes** | *8 May 2022* | Packaging & Containers | Recommendation rating: 0.0/10
> 
> **Pros**: Once the tool is integrated, you don't need anything more to start to use it for many years.
> 
> **Cons**: Compared with other similar services: &#10;- Very high prices.&#10;- Customer service.&#10;- Less flexibility.
> 
> If you are looking for a service that can help you to manage the customer's feedback, I recommend you to analysis more options, probably you will have the best service and best prices.

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### "Great partner to grow with\!" — 4.0/5

> **Sven** | *9 May 2022* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: The software had almost all the needed features. It was the great partnership and communication that stood out. We had great contact persons who were very engaged to get everything lined up for us to reach our goals. There had to be done so many adjustments made due to our company organisation and we almost never got a denied by them. They also contributed with great ideas and work arounds.
> 
> **Cons**: Unfortunately we are still missing some kind of alerting when getting negative reviews. Instead we have to look manually into the Control Center and filter all negative reviews. Also we are missing the feature of blurred names. Since the reviews are public, it would be nice to get real names blurred.
> 
> We are extremely happy to partner up with Trusted Shops as mentioned above. Of course good reviews from our customers is a marketing asset itself. So it was pretty important to get a professional and known plattform as Trusted Shops. Since the onboarding the quantitiy and the quality of the reviews just improved compared to our different plattform before.

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### "Super helpful for your e-commerce to build customers trust" — 5.0/5

> **Stefanie** | *12 April 2022* | Insurance | Recommendation rating: 9.0/10
> 
> **Pros**: Easy to use even without automation. Reliable and structured. Perfect feature is the reputation manager, that allows to mangage Google and TP platform invites as well.&#10;Easy widget setup for the website
> 
> **Cons**: Missing a real time reporting / dashboard / BI type analytics that can be shared with a click throughout the organisation. E.g. ratings over time, conversion etc. with standard filter options.
> 
> Overall an easy to use software that helps in building reputation on several levels and on top very friendly support staff. :-)

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/263401/etrusted)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/software/263401/etrusted> |
| en | <https://www.softwareadvice.com/customer-experience/etrusted-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/263401/etrusted> |
| en-GB | <https://www.softwareadvice.co.uk/software/263401/etrusted> |
| en-IE | <https://www.softwareadvice.ie/software/263401/etrusted> |
| en-NZ | <https://www.softwareadvice.co.nz/software/263401/etrusted> |

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