--- description: Review of Liberty Converse Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Liberty Converse | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [Liberty Converse](/software/264595/liberty-converse) # Liberty Converse Canonical: https://www.softwareadvice.ie/software/264595/liberty-converse Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/264595/liberty-converse?page=2) > Netcall empowers you to swiftly achieve your business objectives in an ever-evolving world. Our premier Liberty Converse cloud contact centre solution transforms the way businesses interact with their customers and teams by leveraging AI-driven self-service and process automation, along with integrated workflows and CRM systems. Liberty Converse is designed for rapid deployment, seamless integration, and it elevates the customer and employee experience across various business areas, including back office and helpdesk operations. It integrates process automation and offers tools for swift application development, bridging different CRM systems, breaking down data silos, and refining customer service operations. These features enhance internal workflows, bolster data management, improve scalability, and result in superior customer and employee experiences. > > Verdict: Rated **4.8/5** by 23 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 23 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Netcall - **Location**: Hemel Hempstead, UK - **Founded**: 2008 ## Commercial Context - **Pricing model**: Per Feature - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom ## Features - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Auto-Dialer - Automatic Call Distribution - Autoresponders - Batch Communications - Blended Call Centre - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting ## Integrations (3 total) - Liberty Create - Microsoft Dynamic 365 CRM (JourneyTEAM - Reseller) - Microsoft Teams ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) ## Related Categories - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) - [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software) - [SMS Marketing Software](https://www.softwareadvice.ie/directory/4532/sms-marketing/software) - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) ## Alternatives 1. 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Its out-of-the-box capabilities allowed us to build a roadmap that unlocks additional features without the need for costly development or long project timelines. What truly sets Netcall apart is the team behind it. Even under the pressure of tight deadlines, their support has been phenomenal. Nothing is ever too much, and they consistently go above and beyond to help us succeed. Highly recommended for organisations looking to modernise quickly with a reliable, user-friendly solution backed by a brilliant team. > > **Cons**: There’s very little to dislike about Liberty Converse. If I had to pick something, it would be that the flexibility and breadth of features can feel a bit overwhelming at first; especially for teams used to more rigid systems. However, this is quickly overcome thanks to how intuitive the platform is and the excellent support from the Netcall team. > > My experience with Liberty Converse has been excellent. We've delivered two fast-paced implementations this year with zero incidents; an impressive achievement given the tight timelines. The product is intuitive and powerful, enabling us to meet our "no less than what we had before" strategy while unlocking even more value through its built-in features. What truly stands out is the Netcall team. Their support has been exceptional throughout. Responsive, knowledgeable, and always willing to go the extra mile. Liberty Converse has proven to be a reliable, scalable solution that’s easy to use, train, and onboard. I’d confidently recommend it to any organisation looking to modernise their customer engagement platform. ----- ### "CDDFT NHS Trust" — 4.0/5 > **Simon** | *6 February 2025* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: The system is very easy to use and is very customisable allowing us to create excatly what we require > > **Cons**: Currently we have no compliant about converse as it fits our purposes ----- ### "Principal Network and Telecoms" — 4.0/5 > **Ahmed Esam Amin,** | *4 August 2025* | Health, Wellness & Fitness | Recommendation rating: 5.0/10 > > **Pros**: Simple and user-friendly. Stable and reliable. Good reporting tools. Helpful support team. Easy to integrate with other systems. > > **Cons**: Limited customization options. User interface could be more modern. Integration with some third-party tools is limited. Training materials could be more comprehensive. > > My overall experience with Liberty Converse has been positive. The platform is user-friendly, reliable, and integrates well with our workflows. While there are some areas for improvement, such as customization and more detailed reporting, its stability and responsive support make it a solid solution for our needs. ----- ### "Streamline how we work and deliver a better customer experience." — 5.0/5 > **Simon** | *13 January 2026* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: Liberty Converse makes customer service feel smooth and straightforward by bringing phone, web, chat, and social media interactions together in one place. With the new CX AI‑powered self‑service tools, it can take care of routine enquiries on its own, lightening the load for agents and boosting customer satisfaction. The live monitoring, multi‑channel setup, and escalation features also make it easy for us to use real‑time data to spot trends, identify peak times or issues, and respond in the right way. > > **Cons**: Honestly, there aren’t any areas I’d say I like least about Netcall Converse — our experience has been consistently positive. > > Liberty Converse has been a really positive experience for us. It’s super easy to use, scales well as we grow, and helps modernise our service teams without causing any disruption. The agent interface is really intuitive too — everything’s in one place, which makes life simpler and keeps service consistent. A big part of what makes it work so well is our day‑to‑day relationship with Netcall. Their support, the way they help with rollouts, and their ongoing development work all play a huge role in keeping things running smoothly. ----- ### "Netcall telephony implementation across two contact centres" — 5.0/5 > **Sarah** | *25 September 2025* | Logistics & Supply Chain | Recommendation rating: 9.0/10 > > **Pros**: Solution can be tailored to your needs quickly, easily and in real time. It has a number of features that can be added and used across all staff. Provides not just telephony, but is also an omni channel solution. The company are very forward thinking and willing to discuss development and change. > > **Cons**: The WFM solution is developing but not where it needs to be. It's not a viable alternative to other solutions. > > Pain free implementation. Excellent mentoring and support. Continued support post go live. Go live cakes a nice touch\! ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/264595/liberty-converse?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/264595/liberty-converse) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data