About TUIO

TUIO is a school management system that centralizes all enrollment, waitlisting, reporting, billing and payments in one online portal to help streamline processes. With TUIO, users can register, enroll and waitlist students all in one platform. TUIO’s billing functionality allows users to bill parents for everything, including tuition and daycare fees, registration fees, field trips, lunches, uniforms and more. TUIO offers families convenience by allowing them to pay online by pre-authorized debit, credit and debit cards without any cumbersome set up process. The system also includes fundraising and donations tools. Schools can set up online fundraisers, track donations, and send automatic receipts. Communication tools empower schools to send important messages, share attachments, and stay connected with parents and families. With TUIO, schools can focus on education while the platform handles administrative tasks.
TUIO Software - TUIO manage programs
TUIO Software - TUIO payment methods
TUIO Software - TUIO dashboard
TUIO Software - TUIO invoices
TUIO Software - TUIO program details
TUIO video
TUIO Software - TUIO manage programs - thumbnail
TUIO Software - TUIO payment methods - thumbnail
TUIO Software - TUIO dashboard - thumbnail
TUIO Software - TUIO invoices - thumbnail
TUIO Software - TUIO program details - thumbnail

TUIO pricing

TUIO has a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
No

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Browse TUIO Reviews

192 of 192 reviews
Sort by:
Dori
Dori
  • Industry: Media Production
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 2/6/2022

Easy to use!

Pros

The TUIO interface is really clean and simple, which makes it really easy to navigate (a welcome change from the last payment system which, as I said previously, looked like it was built in 1998 and left that way). When I did run into questions, TUIO got back to me right away and took care of the concern for me immediately, and they were very personable and professional about it.

Cons

The time I spent looking around and then calling customer service could have been avoided with some simple explanatory text and (potentially) making some options available to users.

I would have liked to have the option to choose either the payment plan that was set up for me, OR to pay the fee in one lump sum (note: when I spoke to TUIO about this, they processed the lump sum for me, but being able to do this without a call to customer service would have been nice).

Additionally, both my credit card and my bank account are in the TUIO system, yet for this particular payment I was only offered the option of using my bank account. I normally use my credit card for everything in order to take advantage of its perks, so again, just a little explanatory text as to why I didn't have the choice would have been nice. No one likes being left with questions, especially when it comes to our money!

Response from TUIO Payments

Thank you for the review Dori, great to hear how you enjoy using the system as a parent!

You could contact us directly through the help beacon in your TUIO account anytime you need. The school may only be giving the option for bank account payment on the Tuition only, but if you ask them they may have accommodated you to use credit card (and of course we could have assisted from support). For other payments you should be able to use the credit card and take advantage of those convenience points.

You should be able to change payment plan before confirming payment, next year I am sure the school will give that option to select it as parent.

Replied 22/6/2022
Robin
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 8/5/2024

Great Customer Service

We are pleased with our partnership with TUIO - from the integration to the day to day operations - they have been with us every step of the way.

Pros

The TUIO team is very responsive and able to answer or resolve questions within 24 hours if not sooner. They always provide resources to help guide us in the right direction.

Cons

Some of the reports in TIOU are quite lengthy with lots of fields. It would be nice to be able to streamline the reports option so you can select the fields you need to see.

Response from TUIO Payments

Thank you for the detailed review Robin. A custom reports feature is coming with our attendance update that is coming this year.

Replied 13/5/2024
Susan
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Functionality
2
Ease of Use
1
Customer Support
3

3
Reviewed on 8/5/2024

Not intuitive or easy to adjust for our needs

Not thrilled. The system meets our needs to a degree but has needed a lot of attention from our administrator to overcome the shortcomings. Some features that are integral to the function of a school are not offered at all with TUIO at this time.

Pros

Direct and immediate deposit of funds. Options for payment for our customers.

Cons

Editing and changing things that have been entered is not possible. We have to redo everything. The system only allows us to connect the account to one email address when a number of our clients have 2 emails associated with their account. This is ridiculous. For students with divorced parents it makes ZERO sense. We have had a lot of time and energy spent on making this program work for us, and we are frustrated with the experience overall.
If someone wants to adjust a payment method they have to redo the entire enrollment document.

Response from TUIO Payments

Hi Susan,

Thank you for sharing your feedback.

Flexibility and customization is a core component of the TUIO system. You can edit invoices, payment plans, and forms at any time for instant changes, individually or in bulk.

For students with divorced parents who are paying separately they can have their invoices split up on separate accounts so each parent can manage their own payments independently, without having access to the other parent's account and information.

Payment methods and enrollment documents are separate items in TUIO. A payment method change would not impact the enrollment document, and vice versa. Parents can change their payment method at any time, and likewise they can easily resubmit an enrollment document with updates, since the system pre-populates their previous responses.

You are welcome to reach out to our support team - [email protected] - for assistance to help make your operations more efficient on TUIO.

Replied 13/5/2024
Billie Jo
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/5/2024

GREAT COMPANY

Overall, we love it and for our needs it works perfectly.

Pros

The ease of use for both parents and school. It's cost effective. TUIO is very helpful and gets back to me with in the hour during business hours and with in 24 hours after hours.

Cons

The only things our staff notice, is when we print the application, the subheadings are very light in color.

Thats it!

Response from TUIO Payments

Thanks for the review Billie Jo! I'm glad you appreciate our service level agreements we have in place for support. I'll take your feedback back to our engineers and I'm sure we can adjust the font to make printing the documents that much better.

Replied 13/5/2024
Jake
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 9/5/2024

Promising but Not There Yet

There are some aspects that are not as intuitive as they should be (such as resending an activation email or the fact that an "active" parent does not mean that they are fully onboarded), but setting up payment plans and enrolling students was fairly easy.

Pros

The onboarding was quite easy and the platform is pretty easy to use.

Cons

We were devastated to learn that TUIO doesn't allow families to set up multiple payers for an enrollment. For families who have split households or get help from relatives or subsidy programs, etc., this adds an undue burden which feels discriminatory. It might seem like a big deal to the folks at TUIO who have made a promising platform, but the implications for our school culture and relationship with our families are significant.

Response from TUIO Payments

Thank you for taking the time to share your feedback Jake.

We have always provided support for split households and family members getting help from another payor. TUIO was made to be as inclusive and robust as possible for any school/daycare organization's Tuition Management needs.

TUIO provides the flexibility to enroll students under multiple payors who each receive a portal to manage their payments. Parents can change their payment method at any time within a single enrollment, so different family members can set up payment for a given invoice.

Regarding the parent onboarding and activation, we just added a new filter option for Parent Account Status so you can filter out active vs inactive parents, and send the appropriate automated notifications.

Replied 13/5/2024
Josh
  • Industry: Primary/Secondary Education
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
5

5
Reviewed on 9/5/2024

Great automatic payment processing

Our organization has been using Tuio for several years now, and everything has been great. No problems. Excellent customer service. Straightforward product. Everything works as it should.

Pros

Great for processing automatic monthly tuition payments. Simple setup. Affordable fee structure

Cons

No option for on demand pay option, no partial payment option.

Alternatives Considered

Gradelink and Blackboard Learn

Reasons for Choosing TUIO

Pricing, ease of use, functionality, features

Switched From

FACTS

Reasons for Switching to TUIO

Pricing, ease of use, functionality, features

Response from TUIO Payments

Thank you for your review, Josh!

As an admin you can process payment on demand for any invoice(s). Partial payments automation is in our development roadmap, slated for a future release.

Replied 13/5/2024
Lydia
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 3/11/2023

A Good Payment Processing Option for Microschools

Overall, we have been pleased with our service. We recognize that TUIO is a growing company making great strides in the education management industry. I would recommend them to schools that are looking for a high-quality school management system with a conservative budget.

Pros

First, there's no monthly fee!! This is a major bonus for schools with a conservative budget. We also like how TUIO allows for billing and invoices to be processed automatically. Reminders are sent to families three days before payment processing. The service charge per transaction is minimal and can be set to be paid by the school or the families.

The onboarding process was thorough and smooth. [sensitive content hidden]
is an excellent customer support liaison. We receive quality, one-on-one customer service whenever we have questions.

Cons

The system is designed more for accountants or a finance team. Some of the filters and groupings are not intuitive. For example, looking up overdue invoices is (currently) a cumbersome process. This may be because we are not accounting savvy.

Response from TUIO Payments

Thanks for the amazing review Lydia. To view all the overdue invoices in just one click, there is a filter in the 'Invoices' tab specifically for that purpose. I'll have support reach out to you with the relevant article.

Replied 7/11/2023
laurie
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
2
Customer Support
4

3
Reviewed on 15/5/2024

Fast response

They have always responded quickly to any questions or concerns that I may have had.

Pros

There customer service and response time is outstanding. I have always heard from them when I have a question that needs answering.

Cons

The forms feature is not the easiest to work with. Cannot format them how I would like.

Response from TUIO Payments

Thank you for your review, Laurie.

The form PDF formatting will be updated soon as a result of your prior feedback, so stay tuned for that!

Replied 21/5/2024
Julie
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/10/2023

TUIO wins in customization and flexibility.

Pros

Customer service and the implementation specialists are top notch! The way the system organizes programs is easy and efficient.

Cons

The reported numbers are not actual figures. It would be preferable if the numbers detailed in the program totals and the dashboard were only the funds that the school actually collected/will collect. For functions like conversations and forms to be useful for the entire school, there needs to be a way to add users with limited access.

Alternatives Considered

FACTS

Reasons for Choosing TUIO

Lack of flexibility in what our parents were being charged by TADS for fees. Changes in fees with little notice.

Reasons for Switching to TUIO

Customization, flexibility and low costs for parents.

Response from TUIO Payments

Thanks for the awesome review Julie. You can get the totals that the school is ultimately receiving via the invoice exports on TUIO. I took a note of your feedback as I think there could be a good way to turn on or off the gross vs. net view on the dashboard and programs tabs.

Our permissions release went live in October 2023 so you can give users limited access whenever you are ready!

Replied 1/11/2023
Justine
  • Industry: Education Management
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 8/5/2024

After One year

TUIO has been very easy to use and introduce to families.

Pros

Customer Service was excellent. They made the setup process very easy and made it easy for parents to contact outside help instead of going through me.

Cons

I wish there were an app to make it easier to communicate with parents.

Alternatives Considered

brightwheel

Reasons for Switching to TUIO

It was recommended by someone in my Network. Customer Service was highly recommended.

Response from TUIO Payments

Thank you for your feedback, Justine!

Replied 13/5/2024
Donna
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
3
Customer Support
5

5
Reviewed on 24/10/2023

Helpful and efficient

Getting TUIO set up seemed to take a bit longer than figured, but the set-up team was very helpful, efficient, and available in every step of the process. The same can be said about their customer service, they are also very good, helpful, and commendable. There is always a quick response to any question or issue. The main reason we signed up with TUIO was to help with invoicing and payment processing, and TUIO has helped a lot with this.

Pros

TUIO has helped with invoicing and keeping track of payments, and payment processing. This was the main reason we signed up with TUIO, although we realize there are several other features that are available. The customer service is very commendable! We always receive quick responses to emails and chat.

Cons

Setting up programs and registrations in order to create invoices seems a bit confusing. But with that, the customer service is always helpful! Having to do everything online is a small drawback. Some parents have also expressed their desire for a phone app, instead of having to go to a website.

Response from TUIO Payments

Thanks for the amazing review Donna! The parents can go right to our app website from their phone or any other device with a browser and internet access enabled.

Replied 1/11/2023
Julia
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 20/10/2023

Superior and Quick Customer Service

The overall experience on TUIO is superb, in particular, the customer service e-mail or telephone response is instantaneous in (real-time). I was astonishingly impressed with the way in which [sensitive content hidden]
responded to our cirumstances.

Pros

TUIO is extremely user friendly and interactive because it enables the end user to navigate throughout the site and pin point the precise area that needs pivotal attention or what needs to be addressed. Precisely because it is so (transparent) is what makes it a necessary platform to run a business successully!

Cons

The credit card fees are a bit too high for the clients as they have communicated this to us.

Response from TUIO Payments

Thanks for the kind review Julia. Parents are welcome to pay with bank account on TUIO, which isn't subject to the credit card fee rates that banks will charge. I'll inform an account rep of the feedback and see what we can do.

Replied 24/10/2023
Mai
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 23/10/2023

Excellent Customer Service and Ease of Use

We have had a great experience with Tuio. The support that Tuio provides is exceptional. We can rely on [sensitive content hidden]
to answer our questions quickly, and also to provide suggestions to help us get more out of Tuio.

Pros

Tuio allows us to bill families easily and to keep track of transactions. We have also been able to design our own registration process which meets the needs of our school.

Cons

A feature that can be improved, is to allow parents to make payments before the due date. Also the ability to download and print forms from Tuio would be helpful.

Response from TUIO Payments

Thanks for the helpful review Mai! Great suggestion for allowing advanced payments, I will take that feedback back to my team. You can download and print forms on TUIO already, anytime you need!

Replied 1/11/2023
Sara
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 23/10/2023

Satisfactory

Pros

That we do not need to 'collect' money, your platform does that for us

Cons

That when payments don't go through or aren't approved there isn't a way to ensure we receive those monies

Response from TUIO Payments

Hi Sara, thanks for the review. With regards to failed payments or payments that need to be auto approved, feel free to contact [email protected] to get involved or to help reach out to parents. We have features you can use as admin to initiate the payment and approve invoice-I'll have support contact you soon.

Replied 1/11/2023
Vanessa
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/10/2023

Highly recommend

Pros

The customer service is by far the best thing about TUIO. They are so kind, helpful and responsive. Our parents love TUIO and so do we!

Cons

Nothing. We're very happy with TUIO. I'm excited for future updates like attendance software.

Response from TUIO Payments

Thank you for the awesome review Vanessa!

Replied 24/10/2023
Katya
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 25/10/2023

Great system

Easy to use, support is great respond quickly and always friendly and trying to help. Love Tuio!

Pros

Ease of use, no upfront fees and that fees are taken from the cutover as we are a school and would not be able to afford the system otherwise

Cons

The inability to link data, to see the student I’d - every time we need to pull new data to see the student ID. Hard to manage with pieces of information on different parts of the system - there should be a way to pull consolidated list with all system information

Response from TUIO Payments

Thanks for the review!

Replied 1/11/2023
Anisha
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 30/10/2023

Fantastic Support Team

Pros

The support is fantastic. It's quick and very helpful. The videos are also beneficial for navigating support questions.

Cons

I haven't used it very long, so I constantly have questions as it is not as self-explanatory sometimes (such as when to use the actions button vs the three dots on the right). I hadn't even found the actions button until support pointed it out. Also, I would like more options to rearrange the the list in the enrollments (such as by last name, first name, paid, pending payment, etc as these are not available in enrolments tab). And you can only check overdue only in invoices tab, but I would like to see them in enrollments, too.

Response from TUIO Payments

Thanks for the great review! The actions button is for making bulk actions, so you would want to select all or a segment of enrollments first to get that option. I've made a note for the feedback on the list filtering and will send it to our dev team, paid/pending however is more for the individual invoices that the 'Invoices' tab would show. You would be able to see those invoice statuses in the invoices tab of an enrollment once you click on the enrollment itself.

Replied 1/11/2023
Adriana
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 20/10/2023

Bright Star Montessori Preschool -user

I really like TUIO

Pros

Easy to use application and helps the admin to create invoices automatically👍

Cons

Maybe the payments could be done faster

Response from TUIO Payments

Thank you for the review Adriana! Credit card payments are instantaneous, bank account payments take a little while longer to clear as paid successfully-it's similar to a check.

Replied 24/10/2023
Bailey
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 18/5/2023

TUIO Software for K-12 Schools

See above.

Pros

Managing payments in a K-12 school environment can be a complex task, requiring meticulous attention to detail and efficient record-keeping. TUIO software emerges as an invaluable tool for simplifying payment processing, offering numerous advantages that enhance the overall experience for schools, parents, and students. The program offers seamless online payments, customizable payment options and automated reminders and notifications.

Cons

While TUIO software offers numerous advantages for payment processing in K-12 schools, there are some potential drawbacks. One of the notable disadvantages of TUIO software is the lack of extensive reporting options. While the software provides basic reporting features, such as transaction history and payment status, it may not offer the depth and customization required by some K-12 schools. Advanced reporting capabilities, including detailed financial analysis, reconciliation reports, and customizable report templates, may be lacking in TUIO. This limitation can hinder schools that require in-depth financial reporting to meet their specific accounting and auditing needs.

Response from TUIO Payments

Thanks for the review Bailey, always a pleasure supporting your account. We have several components planned for enhanced financial reporting, and even improvements to the basic reports to make accounting easier. So stay tuned!

Replied 19/5/2023
Tiffany
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/5/2024

Best online tuition management out there!

Pros

Because of its affordability and user-friendliness, Tuio is the best tuition management program out there.

Cons

I currently do not have any cons to report to potential buyers.

Response from TUIO Payments

Thanks for the review Tiffany!

Replied 13/5/2024
Amy
  • Industry: Primary/Secondary Education
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 24/10/2023

Independent School

Pros

AffordableOnce it is set up it is easy to use.It has been great for managing tuition payments.

Cons

We would like the ability to put more than one person on the tution accounts as a user.

Response from TUIO Payments

Thanks for the review Amy. If the parents are paying separately or if another person is helping to pay the tuition we have features for that already. We've added the option to have a second parent for a student as well.

Replied 1/11/2023
Shakha
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 7/6/2023

TUIO helps save time

We are happy we have moved from a manual system to TUIO it saves us time

Pros

TUIO helps save time and it has helped us streamline our payments management

Cons

We are unable to process credit cards if a parent is at the center and wants to make a payment. The system has not been updated to add our EIN number to the invoices which is necessary for tax credits for parents. Also when we enter student details TUIO only generates invoice with one parent name so if the other parent wants to get a FSA credit from work they are unable to do so and we have to give them a manual invoice. Group messaging is not possible yet

Response from TUIO Payments

Hi Shakha, please contact [email protected] as nearly all of those cons you mentioned can already be done in TUIO natively You may have missed some of our feature updates!

Replied 15/6/2023
Michelle
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
5

3
Reviewed on 19/5/2023

Great customer service

It has been okay. It was really difficult getting everything set up and then we ran into this problem, but [sensitive content hidden]
has been wonderful throughout the process.

Pros

I work with [sensitive content hidden]
, and he is amazing at being responsive and helping clean up the mess left from the other person we had.

Cons

I am frustrated that all my families got under-billed and are now having to pay this money back. It does not look good for the school.

Response from TUIO Payments

Hi Michelle, this is the first occurrence of a client on our available account management service having an error like this. The account manager that you previously had setting up your account for payments is no longer with the company. I'm sorry for that, and wish it was recognized by someone earlier. I'm glad you are resolving it and receiving better service now.

Replied 24/5/2023
Melissa
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/10/2023

Tuio has been a game changer!

Love it!

Pros

I love how easy it is to enroll a new student and set their payment plans up. I no longer have to chase families who may be running behind with their monthly tuition.

Cons

No cons that I can think of at this time

Response from TUIO Payments

Thanks for the nice review Melissa!

Replied 1/11/2023
Matthew
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
3
Customer Support
5

4
Reviewed on 18/5/2023

New School Admissions

Pros

Collecting admissions information and associated tuition payments is my primary use and it generally works well. Building and maintaining custom forms is less than intuitive.

Cons

Building and maintaining custom forms is less than intuitive. More than once I mistakenly altered the form fields. Additionally, I'm unable to read the entire text when selecting from the form fields. This makes it very difficult to add the correct field to a new form.

Response from TUIO Payments

Hi Matt, thanks for the review! There is a learning curve to the forms system as is, but we are close to releasing a new update that will make the forms easier to use. We can replicate forms for you on TUIO whenever you need as part of our unlimited support.

Replied 9/8/2023
Sherry
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 10/5/2024

Keeping accounts up to date and transparent!

TUIO has made administrative processes much easier. In addition to the payment processing options, TUIO has helped to create online registration forms and links. There is an increased level of organization and efficient procedures. The tech support and immediate response when we need help is amazing. Again this has added to the experience.

Pros

TUIO has made our payment processing procedures so much easier from the Administration end; payments are made easily and are trackable. Families are able to keep their accounts up to date and check their accounts easily. The automated messaging and reminders of withdrawals, missed payments, new charges etc., keeps the client families aware. All payments are traceable and can easily be tracked. The technical support that TUIO provides is wonderful as well. They are easy to reach and respond with solutions that work.

Cons

I can not comment on this. Anytime there was an issue or help was needed, TUIO responded.

Response from TUIO Payments

Thanks for the great comprehensive review Sherry!

Replied 21/5/2024
Shareng
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/5/2024

We love TUIO!

Apart from the initial learning curve (it was my first time using this kind of program) it has been great. We had a manual spreadsheet system prior and TUIO has saved tons of time.

Pros

The website is quick, easy to use and the customer service is excellent.

Cons

Our admissions coordinator would like to see more options for wait-listing incoming families.

Response from TUIO Payments

Thanks for the review Shareng! We have more waitlist options like notes and classification/rating coming soon to add to the registrations tab.

Replied 21/5/2024
Nauman
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 8/5/2024

Overall experience is good but some improvemts are needed

Overall is good. It is a time-saving but needs some improvements.

Pros

I like Ease of use and availability of data.

Cons

TUIO charges which make things difficult to reconcile accounts (revenue & receivables)

Response from TUIO Payments

Thank you for your review, Nauman.

Regarding the charges, the reports on TUIO are customizable based on the selected filters, so it should be possible to reconcile the accounts accordingly without difficulty.

Stay tuned for our next release update which will be coming shortly. You will be able to create custom templates for more convenient reporting, and there will also be a component for GL account mapping of revenue and expense items, which will help you with efficiency of reconciliation.

Replied 13/5/2024
Aghadir
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 13/5/2024

TUIO Support is Amazing!

Pros

The support staff at TUIO is amazing, they are quick and very helpful.

Cons

The only 2 thing that I would like to see developed is to have a conversation to happen if a stop payment occurs before it happens. Sometimes the student is still enrolled in the program and they do a stop payment and that results in a charge. but if a conversation could occur before that would be better. The second thing that i would highly suggest to be improved is how withdrawals show up on parent's statements. since it is a series of numbers some people don't recognize what the payment is for.

Response from TUIO Payments

Thanks for the nice review Aghadir! I'll have support get in touch with you about changing the descriptor you have for payments that process.

Replied 14/5/2024
Clara
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 13/5/2024

Clara's Review

Pros

The customer support is amazing! They are always there when I need them. They make themselves avalable through email, quick chat, meetings, and phone calls!

Cons

Nothing! The navigation can be hard as a new user but is instantly made easy with all of the help guides provided to us from their experts.

Response from TUIO Payments

Thanks for the awesome review Clara!

Replied 21/5/2024
Virginie
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/10/2023

Super satisfied with my TUIO's experience!

I am super happy with TUIO since my schools started working them in 2019. The support team is really reactive and very flexible with my multiple requests, I wouldn't want to change to another program.

Pros

ease of use and does everything I need, the support team is amazing

Cons

to have to create the programs every year

Response from TUIO Payments

Thanks for the amazing review Virginie! We have a relatively new duplicate programs feature that will make life easier when creating the reenrollment programs on TUIO. We will be sending a TUIO insider email soon that details the feature again if you haven't tried it. I'll let support know to reach out as well about it :).

Replied 24/10/2023
Kristina
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/5/2024

Great Program and Customer Service!

Pros

TUIO has been great in helping us organize our billing and enrollment! Customer service is always available and so helpful!

Cons

So far we are happy with everything! I just wish I had more time in my day to further explore everything TUIO has to offer!

Response from TUIO Payments

Thank you for the review Kristina! Feel free to reach out to support when you need a walkthrough or to explore more ideas.

Replied 13/5/2024
MARISELA
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 8/5/2024

GREAT CUSTOMER SERVICE

Pros

CUSTOMER SERVICE, OPEN TO RECOMMENDATIONS AND IMPROVEMENT IN THE SYSTEM.

Cons

RESTRICTIONS IN SETTING UP DIFFERENT PROGRAMS AND OPTIONS

Response from TUIO Payments

Thank you for your review, Marisela!

Programs and payment plan options are customizable, and you can create those one by one or by duplicating an existing set up.

If you have any questions about the set up please reach out to [email protected] for assistance.

Replied 13/5/2024
Trista
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 19/5/2024

Would recommend, fairly easy to use, great customer service.

Overall we are very happy with TUIO and would recommend to others.

Pros

Quick set up with great customer service. All questions submitted to the support team are answered quickly.

Cons

Some parents have trouble using TUIO. The credit card fees are high however parents still like having that option and the automatic payments make things a lot easier.

Response from TUIO Payments

Thank you for your review, Trista!

You are welcome to direct parents to our support team at [email protected] if they need assistance with using TUIO.

Replied 21/5/2024
Terence
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/5/2024

TUIO makes admissions management and payment collections a breeze

Overall great experience with TUIO. Lowest processing fees for any payment processing service for automatic payments that we've found. Love the support and simple UI.

Pros

Easy to use, lots of functionality, low fees, great support.

Cons

Some things need approval, which I get. Sometimes things are hard to find, but they are quick to teach you where it is.

Response from TUIO Payments

Thanks for your continued support Terence! Reach out whenever you need.

Replied 13/5/2024
Gikonyo
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 13/5/2024

The Power Of TUIO

Pros

With TUIO, payment processing is easy and the software is easy to setup and use.

Cons

I haven't encountered issues yet with TUIO

Response from TUIO Payments

Thanks for the awesome review Gikonyo!

Replied 14/5/2024
Kirsten
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 9/5/2024

Tuio Review

Pros

I like that Tuio is easy to use and I am able to see who has made payments quickly.

Cons

I did know about the fee of of someone paying outside of Tuio and that if it were marked they paid outside there would be a charge.

Response from TUIO Payments

Thank you for your review, Kirsten!

Replied 13/5/2024
Nancy
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/2/2024

Customer Service at it's Best

I would reccommend TUIO to any private school that is looking for a student and billing management system.

Pros

TUIO is very customer service oriented. I have never had an issue that was not addressed with timeliness and accuracy. I felt like they were part of my team to run our school.

Cons

There was nothing that was difficult or was not thoroughly explained by their training team.

Response from TUIO Payments

Thank you very much for the review Nancy!

Replied 6/3/2024
Spencer
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
3

4
Reviewed on 8/5/2024

Admissions Streamlined

Pros

Parents are able to easily pay how they like. No more checks in the mail, unless they want.

Cons

Unable to have programs that parents can pay as they want until the balance is fulfilled.

Response from TUIO Payments

Thank you for your feedback, Spencer!

Regarding support, our support team is available at any time by email, live chat, or phone, both for you and your families.

Replied 13/5/2024
Sandip
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 8/5/2024

Become stress free!

The help with TUIO has been amazing. [sensitive content hidden] in particular has been very rapid at responses and help me find a solution. This is the sole reason I would highly recommend TUIO.

Pros

I did not have to chase parents for fees anymore

Cons

I wish there was a separate column for bounced payments/nsf's

Response from TUIO Payments

Thank you for taking the time to review Sandip!

Replied 13/5/2024
Louisa
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 8/5/2024

The perfect solution!

Excellent. This company does regular check-ins and lets us know of new features. They are always helpful.

Pros

The customer service is amazing. They respond quickly, update the platform, teach us how to use it and overall we have had a great experience.

Cons

Not as easy to upload documents ourselves, however, they do all the heavy lifting so not really a "con".

Response from TUIO Payments

We appreciate the review Louisa! I'm working on a secure document uploader feature for our product enhancement roadmap. A new tool to complement the current ability to upload documents on forms

Replied 13/5/2024
Kristi
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
2
Ease of Use
2
Customer Support
5

3
Reviewed on 24/10/2023

Hoping it gets better

The conversion happened fairly simply, and the payment processing has been exceptional, from my perspective. However we also want to use tuio as a student information management system and so far it's lacking. Also the reporting suck so far, but we have been told this will be improved in the next few moths/in 2024.

Pros

The links to fill out forms, the notifications and payment processing are wonderful. The service is also exceptional (customer service and attentiveness)

Cons

The reporting. Everything coming in an excel spreadsheet that must be manipulated is time consuming and not optimal

Response from TUIO Payments

Hi Kristi, early 2024 we have a custom report feature coming at the same time as attendance. This will make pulling student info reports even easier. In the meantime TUIO support can help you if you're struggling with the spreadsheet management.

Replied 13/11/2023
Claire
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
3
Customer Support
5

5
Reviewed on 30/10/2023

TUIO REVIEW

The support team is quick, thorough, and patient in guiding me through the program.

Pros

The payment process has been simplified for parents and administrators, making monthly, quarterly, or annual payments more efficient.

Cons

A few parents have had minor difficulties setting up their accounts, resulting in them reversing back to EFT which is frustrating for the school. Not sure if it's available, but if there was a support team to train/guide the parents, that would be great!!

Response from TUIO Payments

Hi Claire, thanks for the review. Our best in class support extends to your parents as well, so feel free to funnel things from parents to [email protected]. They can also live chat or email us directly from the help beacon in the app, or call us anytime. Anytime the parent needs help, we are available to get them comfortable on TUIO.

Replied 1/11/2023
Amy
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 17/5/2024

Tuio Review

The customer service is excellent, and the team has always been very helpful.

Pros

I like that Tuio helps us streamline our entire admission and enrollment process.

Cons

Tuio is expensive for us as a small private school.

Response from TUIO Payments

Thanks for the review Amy!

Replied 21/5/2024
Endrit
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 24/10/2023

Survey Feedback

Nice!

Pros

Its UI/UX and ease of use in general, and the filtering options

Cons

the fact that i cannot tell how much money we received in our bank deposited per month, unless i download the forms and calculate it somehow myself (it also gives me the perception that tuio wants to hide the fees that it charges parents or us for us not to see)

Response from TUIO Payments

Thanks for the review Endrit! You can absolutely easily see how much you've received, as the deposit payout amounts are shown on the invoice export (with the corresponding invoices for reconciliation purposes), as well as the applicable fees. We are transparent about the processing fees involved with online payments and we have columns for them on the export for calculating your expenses. I'll have support reach out to you to spotlight how easy it is to reconcile your payments. Even big 3rd party auditors have given us unsolicited feedback of how easy the TUIO export made their life during a school audit compared to previous systems the school used.

Replied 1/11/2023
Lesli
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 31/10/2023

Disappointed and frustrated

Awful

Pros

Nothing. This product was useless for my child care facility and day home agency.

Cons

This program is useless for my business and the features they promised (that could actually help with my admin tasks) were actually not available. I can't use it and I tried to cancel before I even rolled it out to my parents; I still have to pay for the full 3 years. They did nothing except a one hour session to tell me how to do the things I was told they would do.

Response from TUIO Payments

Hi Leslie Erin, we don't offer a free trial. After your onboarding session there was no indication that you were having struggles. We are available anytime to help you post-onboarding, including unlimited training and support when needed. We have several daycares in Alberta using TUIO to great success so I'm not sure where the notion you can't use us for billing is coming from. You had been contacted by the billing department to explain the ramifications of cancelling the contract early. I've contacted you personally to discuss things and hope we can resolve this to where you are a long term client enjoying TUIO.

Replied 13/11/2023
Samanta
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 30/10/2023

TUIO gave us more time for other things!

We are overall very pleased with TUIO and all it has to offer.

Pros

We like that TUIP allows us to put our focus towards other school things and not so much on tuition and enrollment.

Cons

When there are returned fees we have to pay the $1.50 processing fee.

Response from TUIO Payments

Thanks for the review Samantha. One thing you could do is to edit an invoice to tack on the fee again to avoid being out of pocket the fees if a payment is returned. Once the payment has processed online, the processing fees are taken out by the payment processor.

Replied 1/11/2023
Gina
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 21/5/2023

TUIO Changed My Life

TUIO has saved me countless hours on accounting and now I have more free time to hang out with the kiddos - which is what I love to do! I also love that TUIO doesn't cost me an arm and a leg - I am a small business and the cost of the software was a big factor for me. TUIO charges me $1.50 per invoice processed (this can be passed on to the person paying the invoice if you choose). TUIO charges my families $0 if they pay via checking account and standard credit card fees if they pay via credit card. After using TUIO for nearly a year, I feel this is an exceptional value. I highly recommend!!

Pros

TUIO has changed my life! I have a small after school child care business and I also offer summer camps. Previous to TUIO, I was emailing an invoice every month and families were submitting payment via Venmo. I was spending many hours a month on invoicing and was tracking everything manually for end of year reporting. I recently expanded my child care business and I needed a simple way to set up monthly invoicing with an auto pay option for my enrolled families. TUIO has been the perfect solution. The software is easy to use, offers intuitive enrollment set up and there are many reports that you can pull for more detailed data analysis. With TUIO, I enroll a family one time in my program and set up their payment plan for the year. The system sends an email to the parent to set up their payment information that authorizes all invoices for the year. Every month when the payment is processed, it is automatically deposited into my business account and the parents receive an email receipt. TUIO is so easy to use for this purpose. I can't say enough good things about it!

Cons

TUIO is an accounting system for childcare services. It doesn't have all the extra bells and whistles of check in/out, messaging services and in depth student profiles that some software has. I didn't want or need those extra features for an after school program -- TUIO does exactly what I was looking for. Setting up new "Program" can be tricky. I have only done it twice - once for the school year enrollment and once for summer camp enrollment. Since I don't do it often, I set up a video chat with TUIO customer service and they have helped me both times. TUIO customer service is AMAZING by the way. They are responsive and available.

Response from TUIO Payments

We truly appreciate the thoughtful, in-depth review Gina.

Replied 24/5/2023
J Lee
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 18/5/2023

Easy to use, snappy payment system

So far, we have only used it as a payment system, which is what it started out as. Next, we plan to add a registration piece, where parents and students will fill out their registration information directly into the system, something we don't currently have. After that, we would like to use it more for student information, and if it works out well, we would then ditch Zoho. (We really like Zoho as a database, but it wasn't made for schools and is not ideal in that regard.) The biggest thing Tuio would have to improve before we leave Zoho is its communication piece. In Zoho, we can make attractively designed mass messages to send to parents; there is no such capability yet in Tuio.We have been quite satisfied with Tuio's software and especially appreciative of their customer support. A couple of years ago, we did a total re-do of all of our software systems. We have been happiest with Tuio.

Pros

We love Tuio! It was fairly easy to learn, the interface is attractive and generally easy to use, it is has a very quick response time, and the customer support is stellar. I like that it's a small company, so we know the people who support us. They always try to help us when we don't understand something, or help us to make something work when our company's round peg doesn't fit well into their square hole (not unique to Tuio -- we have that problem with lots of software -- but they are eager to help us find workarounds). They are also open to suggestions, particularly since the product is fairly new and they are working on building it.Also, a huge plus is for us is that there was no setup fee, and instead of a monthly charge, Tuio charges by the transaction. It is affordable for our small school, and doing it by transaction means that we have to pay less when we have fewer transactions (and less money to pay a monthly fee).

Cons

--We have students in many countries, but there are some issues with Tuio in that regard. Part of that is their payment processor, which doesn't work as well with payments in some countries, a problem we didn't have with our previous processor. Also, their parent/student contact information fields are rigidly set to (XXX) XXX-XXXX format, which does not fit our foreign customers. So, for schools that only have customers in the US or Canada (Tuio is from Canada), neither of these would be issues at all. --We are subscription based, but Tuio is designed around defined payment plans. This has created some headaches for us. They have said they are working on creating the ability to have subscription plans, so once that is done, this will no longer be a problem for us.--We do a substantial percentage of our payments through PayPal, but they don't have a way to incorporate PayPal, so we have to enter PayPal transactions as cash, which is not convenient.--While Tuio is mostly easy to use, some things here and there are not intuitive.

Response from TUIO Payments

Thank you for the 5 star review J Lee, it's extremely detailed and helpful. I'm confident we can have you fully onboarded to TUIO and away from those cumbersome platforms in no time. With regards to the communications piece, we are going to expand on what we have currently and add the ability to make templates and do more broadcasting. In the meantime, you could send mass messages on TUIO with a pdf attachment (that was attractively designed), but I understand where you are coming from. We are working on a global search, support for international phone numbers, and we still have the "payment clock" in our development pipeline. So glad that you are happy with TUIO and made that decision.

Replied 9/8/2023
Zachary
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/10/2023

Great product!

My overall experience is good!

Pros

TUIO sends me alerts and notifications when an invoice is overdue.

Cons

Sometimes I have technical problems an a program won’t load.

Response from TUIO Payments

Thanks so much for the review Zach! You can track the page loading bar at the top of the app screen in your browser, it shouldn't take long but if it happens again please contact support and we will try to replicate or troubleshoot your browser settings. Not aware of any issues on the backend.

Replied 24/10/2023
192 reviews

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