---
description: Review of SympoQ Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SympoQ | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [SympoQ](/software/265732/sympoq)

# SympoQ

Canonical: https://www.softwareadvice.ie/software/265732/sympoq

> SympoQ delivers cloud-based help desk software with support ticketing system. It is designed for agile teams and companies that strive to automate their support activities and enable proactive customer support.

SympoQ provides an easy-to-use design with user-centered utilization that simplifies implementation without a steep learning curve.

Support teams can track each customer request from its submission to closure, regardless of the submission channel. They can use an extensive set of features required to provide collaborative support to plenty of different companies and customers. It also provides a way to group similar requests into internal support queues with access permissions for agents according to their specific skills.

By using automation engine and AI capabilities, support agents are provided with recommended replies to inquiries based on past conversations and internal data sources.

For customers, it enables transparent information about the status of each submitted request. The email notification system delivers information about important actions taken out by the support team.

Customers are also able to access self service portal that integrates support ticketing system with AI chatbot and external knowledge base. It enables a single point of access with self-service capabilities. 

SympoQ’s live chat offers an additional communication channel that speeds up the support process. Support agents can respond to customer queries in a more natural and timely conversation. 

Customers can contact support agents through the customer portal, AI chatbot, or through the embedded web widget on website pages.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: SympoQ
- **Location**: Travnik, Bosnia
- **Founded**: 2018

## Commercial Context

- **Starting Price**: €49.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Subscription plans are flexible with affordable pricing and fair, upfront licensing policy.
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Dutch, English, German, Portuguese, Spanish
- **Available Countries**: Albania, Argentina, Australia, Austria, Belgium, Bosnia & Herzegovina, Brazil, Canada, China, Egypt, France, Germany, India, Indonesia, Ireland, Italy, Japan, Lebanon, Luxembourg, Malaysia and 25 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Automated Responses
- Automated Routing
- Chatbot
- Client Portal
- Customer Communication
- Customer Database
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Email Templates
- Generative AI
- Help Desk Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software)
- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
2. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews)
3. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3409 reviews)
4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews)
5. [BeyondTrust Remote Support](https://www.softwareadvice.ie/software/127126/bomgar) — 4.6/5 (2009 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/265732/sympoq)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/help-desk/sympoq-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/265732/sympoq> |
| en-GB | <https://www.softwareadvice.co.uk/software/265732/sympoq> |
| en-IE | <https://www.softwareadvice.ie/software/265732/sympoq> |
| en-NZ | <https://www.softwareadvice.co.nz/software/265732/sympoq> |

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