--- description: Review of HelpCrunch Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HelpCrunch | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [HelpCrunch](/software/26583/helpcrunch) # HelpCrunch Canonical: https://www.softwareadvice.ie/software/26583/helpcrunch Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.ie/software/26583/helpcrunch?page=2) > HelpCrunch is a customer communication platform built for web and mobile businesses, including SaaS companies, e-commerce stores, and digital agencies of all sizes. The software is cloud-based, so no installation is required. Core features include live chat, email marketing, a shared inbox, a knowledge base, and automated messaging. Live chat lets support teams respond to visitors in real time, while automated messages can be triggered based on user behavior to guide customers through onboarding or re-engage inactive users. The shared inbox consolidates conversations from chat, email, and social channels into one place, reducing the chance of missed messages. HelpCrunch also includes a built-in knowledge base tool, allowing teams to publish self-service help articles and reduce repetitive support requests. Support for HelpCrunch users is available via email, live chat, and an online knowledge base with documentation and guides. > > Verdict: Rated **4.8/5** by 195 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 195 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: HelpCrunch - **Location**: San Francisco, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Russian, Ukrainian - **Available Countries**: Albania, Andorra, Armenia, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece and 34 more ## Features - AI Copilot - API - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Automated Routing - Autoresponders - Call Centre Management - Canned Responses - Catalog Management - Chat/Messaging - Chatbot - Collaboration Tools - Communication Management - Contact Database - Contact Management - Content Management - Customer Communication - Customer Database - Customer History ## Integrations (1 total) - n8n embed ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) ## Related Categories - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) - [Transactional Email Software](https://www.softwareadvice.ie/directory/4325/transactional-email/software) - [AI Agents for Customer Support](https://www.softwareadvice.ie/directory/5207/ai-agents-for-customer-support/software) - [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software) ## Alternatives 1. 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[Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) ## Reviews ### "The only chat which can solve all our needs so far" — 5.0/5 > **Anastasiia** | *14 October 2024* | Design | Recommendation rating: 10.0/10 > > **Pros**: - online chat that combines our support requests from the email inbox, messengers, and website; - ability to tag the prospects automatically and assign chats to specific agents by rules; - marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system. > > **Cons**: That we need to pay extra for AI Editor. > > As an agency, we don't have high volume of support requests, so our main criteria for software were additional functionality for upselling using chat on the website. HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages. ----- ### "Way to improve HelpCrunch" — 4.0/5 > **Alex** | *28 August 2019* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript. > > **Cons**: - The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that\! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent. - The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc" - The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on. > > Overall it is good based on the functionality it currently has. But there is always ways for improvement, right? ----- ### "Web software ok. Mobile app non-functional. Service non-existent" — 2.0/5 > **Andrew** | *23 July 2020* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: It was reasonably easy to install, although took a while to configure. > > **Cons**: Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers. > > Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response. ----- ### "Itegrated cost effective solution very suitable for SMB" — 5.0/5 > **Petr** | *27 July 2021* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Great integrated solution suitable for SMB, easy to deploy and manage, no complicated ticketing system and features uselfull only for enterprices. Knowledge base and chat integrated in one solution. KB default design is modern and nice, not necessary to customize too much (compared to Freshdesk for example). Full KB/chat customization is included (Freshdesk will ask you additional up to 40 USD). > > **Cons**: Support can be faster. In „rush days“ you may wait a few hours for response, but then you’ll get professional answers that help you solve your problem. ----- ### "Excellent value-for-money Software for our SaaS business" — 5.0/5 > **Thomas** | *7 January 2020* | Internet | Recommendation rating: 10.0/10 > > **Pros**: - Complete suite for emailing and chat - Simple enough, yet highly customizable - Very reactive customer support teams > > **Cons**: - No Drip email marketing implemented (well, not yet as of 12/2019) > > While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out. Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website \& SaaS). We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers. Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center) I look forward for further developments of the solution in 2020 \! ----- Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.ie/software/26583/helpcrunch?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/26583/helpcrunch) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data