About HelpCrunch












HelpCrunch pricing
HelpCrunch does not have a free version but does offer a free trial. HelpCrunch paid version starts at US$15.00/month.
Alternatives to HelpCrunch
HelpCrunch Reviews
Feature rating

- Industry: Internet
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Awesome Value for the Money
Pros
If you deal with customers, you need a system in place. Emails are a way to lose customers, because the conversation get lost in the way.
We had this problem before, and we started to look for a system that could help us with our communication with customers and a central dashboard for our articles.
Helpcrunch helped us to solve this problem. We installed the widget in our site and started to deal with customers support in a centralized manner, and also helped us with lead generation.
The app also provides a knowledge base that you can use to keep your customers in the loop, on how to use your app and solve small issues without the need to reach out to support.
Helpcrunch also packs pro-active messages, that you can use to interact with people who visit your site.
It's easy and pleasent to use. I highly recommend
Cons
I can't say something bother us, I like the app and is easy to use.
Response from HelpCrunch
Appreciate your review, Leonardo.
We're building HelpCrunch to help businesses like yours to solve the exact problems you described.
Glad that you're able to centralize customer support and generate more leads for your business with the tool.
All the best!
- Industry: Computer Software
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Good but app can be better
I like the chat and the history of the chat by user/contact. If the mobile app could show me the meta data when a chat comes in, that would be perfect.
Pros
I use HelpCrunch because i needed a more advanced chat solution. I use the chat to support my logged in users. I do not want to aks them name or company (meta data) as i have this info as they are logged in already. It was important the chat had a mobile (iOS) app, so i can give support on the road and as soon as possible.
Looks nice and professional.
I do not use a lot of the other functions, like the Knowledge Base.
Cons
I have asked support multiple times to improve the mobile app. As a chat comes in, i can only see the name and none of the meta data, which is very important to me. I don't understand why this is not in the app, as it is an important part of the help solution.
The web application in the browser is a bit heavy. I could not (or very slow) load it on slow (hotel) internet connections. (working in Safari)
Response from HelpCrunch
Hey there! Thanks for all the feedback.
Our support team received your request regarding user data in mobile apps.
We've already added this to our backlog and we'll see how soon it will be implemented :)
We'll also look into the slow app loading on low internet speed.
Stay tuned! If you want to receive updates on those, just ping our team and we'll be sending you updates on periodic basis.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Good Live Chat and Knowledgebase Software with Affordable Pricing
Nice UI and easy to use interface. Easy setup. Affordable pricing.
Pros
Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps.
Cons
Mobile app notifications are late or sometimes did not appear.

- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Sales Acquisition and Retention With HelpCrunch
Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%.
Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales.
Pros
Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly.
Cons
I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user.
Alternatives Considered
IntercomReasons for Switching to HelpCrunch
Main reason of choosing helpcrunch over intercom is pricing as helpcrunch gives same features like intercom for the best price and affordable.Response from HelpCrunch
Hi Bhushan!
Thanks a lot for sharing your experience with HelpCrunch.
Seeing those conversion, sales and retention metrics improve is what it's all about.
As to the widget customization, we've looked at dozens of other live chat solution and couldn't find a more customizable chat widgets.
On HelpCrunch you can change widget size, colors, and there are many other customization options to play with.
Nevertheless, we're constantly adding new exciting tweaks and features to the live chat. Feel free to reach out to our team to share your suggestions.
Cheers!
- Industry: Photography
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Excellent chat software for your Wordpress site!
Pros
Helpcrunch is very easy to setup and configure. They offer a very low cost (free) entry level so you can evaluate as long as you want. Helpcrunch has very low impact on the site performance, which is very important to me. Helpcrunch has an app on tablets and mobile phones which is extremely responsive. I hardly ever miss a chat because the app is so fast.
Cons
I can not think of anything I don’t like about the software. It is technically ok, and the developers are not harassing me with commercial mails like many other do. It is friendly software, made by friendly people.
Response from HelpCrunch
Appreciate the kind words, Peter!