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About HelpCrunch
HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their customers. HelpCrunch is suitable for SaaS, e-commerce and any other type of online business.
Live chat works as a visitor engagement, lead acquisition and support tool. The feature enables companies to reply to customer queries instantly or later in the same thread, even after the customer has disconnected. An in-app messenger can be integrated with a website or application to engage with customers.
Chatbot helps companies automate routine tasks and jumpstart their lead generation activities.
Email marketing automation enables users to send email follow-ups right from the chat, launch one-time emails or create event-triggered automated email sequences for onboarding or marketing campaigns.
The help desk module can organize all customer communication, prioritize actions, distribute tasks and manage each customer case.
Pricing is tiered, based on the number of agents and emails.
HelpCrunch pricing
HelpCrunch does not have a free version but does offer a free trial. HelpCrunch paid version starts at US$15.00/month.
Starting Price:
US$15.00/month
Free Version:
No
Free trial:
Yes
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HelpCrunch Reviews
Feature rating
5 reviews of 193
View all reviews
Sumeet
- Industry: Media Production
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5
5
Reviewed on 31/5/2019
The Intercom Slayer is Here
We're very much satisfied with the HelpCrunch and it was our wise decision to switch from Zendesk Suite. They really helped us in the migration and setting up our accounts. The pricing is very affordable.
Pros
What did I like most? Everything! Literally from the white glove support to user-friendly APIs. Plus the Android App is so amazing and very developed.
Cons
Nothing as such though we're looking for many more direct integrations with Salesflare and Platformly. Plus an SEO friendly Knowledge Base.
Alternatives Considered
Zendesk SuiteReasons for Switching to HelpCrunch
Zendesk was quite costly for us and its android app wasn't well developed so we switched to Helpcrunch.Response from HelpCrunch
Thanks a lot for the review, Summet! We really appreciate the kind words.
Our SEO-friendly Knowledge base is coming already this month - we will for sure let you know when it's released so that you can implement it for your business.
Replied 3/6/2019
Thomas
- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5
5
Reviewed on 7/1/2020
Excellent value-for-money Software for our SaaS business
While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out.
Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS).
We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers.
Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center)
I look forward for further developments of the solution in 2020 !
Pros
- Complete suite for emailing and chat
- Simple enough, yet highly customizable
- Very reactive customer support teams
Cons
- No Drip email marketing implemented (well, not yet as of 12/2019)
Reasons for Choosing HelpCrunch
Customerly did not work properly, and there was no answer for 2 weeks to our questions.Switched From
CustomerlyResponse from HelpCrunch
Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us.
Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers.
If any questions, we're always there to assist you.
Replied 8/1/2020
Justin
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4
3
Reviewed on 21/12/2021
Good Live Chat and Knowledgebase Software with Affordable Pricing
Nice UI and easy to use interface. Easy setup. Affordable pricing.
Pros
Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps.
Cons
Mobile app notifications are late or sometimes did not appear.
Margarita
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 3/7/2024
Great product for using Knowledge Base
Ukrainian CRM system KeyCRM uses HelpCrunch as a Knowledge Base for clients. We would certainly recommend it to everybody, who has such a request.
Pros
– native design,
– easy to organize Knowledge Base for clients (don't need any technical skills!),
– the ability to add not only text but also video for each instruction,
- online support, who is always in touch with every question we have.
Cons
Didn't notice any problems, but also need to say that we don't use full product functionality.
Bhushan
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4
4
Reviewed on 20/8/2019
Sales Acquisition and Retention With HelpCrunch
Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%.
Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales.
Pros
Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly.
Cons
I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user.
Alternatives Considered
IntercomReasons for Switching to HelpCrunch
Main reason of choosing helpcrunch over intercom is pricing as helpcrunch gives same features like intercom for the best price and affordable.Response from HelpCrunch
Hi Bhushan!
Thanks a lot for sharing your experience with HelpCrunch.
Seeing those conversion, sales and retention metrics improve is what it's all about.
As to the widget customization, we've looked at dozens of other live chat solution and couldn't find a more customizable chat widgets.
On HelpCrunch you can change widget size, colors, and there are many other customization options to play with.
Nevertheless, we're constantly adding new exciting tweaks and features to the live chat. Feel free to reach out to our team to share your suggestions.
Cheers!
Replied 5/9/2019
