---
description: Review of Sugester Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Sugester | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [CRM Systems](/directory/4153/crm/software) > [Sugester](/software/265933/sugester)

# Sugester

Canonical: https://www.softwareadvice.ie/software/265933/sugester

> Sugester is a knowledge management software designed to help businesses manage service tickets and interact with prospects. The platform enables administrators to maintain detailed call logs and set up a voice-over-IP telephony system to conduct chats.

Additionally, managers can utilize the Customer relationship management (CRM) module to create client profiles through the collected information.

Sugester lets businesses integrate the system with several third-party applications including BigCommerce, GitHub, PrestaShop, Volusion, WordPress and Plivo. Pricing is based on monthly subscriptions and support is extended via phone, email, chat, knowledge base, forum and other online measures.
> 
> Verdict: Rated **4.0/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 4 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 3.7/5 | Based on overall reviews |
| Recommendation percentage | 60% | (6/10 Likelihood to recommend) |

## About the vendor

- **Company**: Sugester
- **Founded**: 2015

## Commercial Context

- **Starting Price**: US$9.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: 3 tiers of pricing ($9, $19, $39) per agent per month.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: Poland

## Features

- Alerts/Escalation
- Automated Routing
- Autoresponders
- CRM
- Call Centre Management
- Call Recording
- Call Routing
- Catalog Management
- Collaboration Tools
- Contact Management
- Content Management
- Customer Surveys
- Customisable Branding
- Discussions/Forums
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Management
- Event Triggered Actions

## Integrations (11 total)

- BigCommerce
- Dropbox Business
- GitHub
- Gmail
- Mailgun
- Plivo
- PrestaShop
- Shopify
- Volusion
- WooCommerce
- WordPress

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software)

## Related Categories

- [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software)
- [Marketing Automation Software](https://www.softwareadvice.ie/directory/1686/automation/software)
- [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software)
- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)
- [Forms Automation Software](https://www.softwareadvice.ie/directory/4223/forms-automation/software)

## Alternatives

1. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (984 reviews)
2. [User.com](https://www.softwareadvice.ie/software/99203/user-com) — 4.6/5 (36 reviews)
3. [EngageBay CRM](https://www.softwareadvice.ie/software/83835/engagebay) — 4.7/5 (907 reviews)
4. [JIRA Service Management](https://www.softwareadvice.ie/software/116349/jira-service-management) — 4.5/5 (763 reviews)
5. [Caspio](https://www.softwareadvice.ie/software/129145/caspio) — 4.6/5 (249 reviews)

## Reviews

### "Sugester helps to organize your tasks" — 5.0/5

> **Karolina** | *27 July 2022* | Retail | Recommendation rating: 8.0/10
> 
> **Pros**: They offer free trial which lasts for 30 days - planty of time to decide if this software is right for you. We mostly use Sugester for organizing our customer service - you can easily assign tasks to your coworkers, give them priorieties and deadlines. You have a possibility to link many mailboxes to Sugester so you can gather e-mails from many sources in one place. Option for livechat
> 
> **Cons**: There's no possibility to integrate your calendar from any third party software. They have very little already prepared integrations.

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### "Very usable thanks to its reasonable scope" — 5.0/5

> **Szymon** | *11 June 2015*
> 
> The helpdesk software giants, like Zendesk and Freshdesk, can be overwhelming for a small business. They have tons of powerful features, but learning to use the software can be overwhelming and time-consuming. Learning Sugester takes minutes - everything is very well-done and straightforward.
As far as cons go - the interface could be improved aesthetically. I also came across some minor glitches, but those will have probably been ironed out by the time you are reading this.
Overall, I would definitely recommend this software to medium business owners looking to upgrade their helpdesk.

-----

### "Easy to use livechat. Average quality e-mail customer service system" — 3.0/5

> **Piotr** | *15 July 2022* | Retail | Recommendation rating: 5.0/10
> 
> **Pros**: Compared to others, the system is relatively cheap (license per workstation). You can change the number of operators during the contract. Livechat works smoothly and it was easy to integrate. Email templates speed up responses to recurring customer questions.
> 
> **Cons**: Handling e-mail notifications is unintuitive. Sometimes there are several threads / tickets for one task / People who do not work in the system on a regular basis get lost in it easily. It also takes time for the operator to become independent.
> 
> The tool is good for small online stores that do not have an extensive customer service department structure. Livechat works well, e-mail handling is worse. The good reporting system is definitely an advantage.

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### "Good easy to work with" — 3.0/5

> **Verified Reviewer** | *14 May 2018* | Recommendation rating: 5.0/10
> 
> **Pros**: what i like the most about this software is the fact that it is compatible with any operating system in a mobile phone and the software is very easy to run with unlimited bandwidth.
> 
> **Cons**: what i least like about the software is it does not redirect the user properly hence not easy to work with unless you understand the interface properly
> 
> it save time and i was able to reach my target clients easily

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/265933/sugester)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/sugester-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/265933/sugester> |
| en-GB | <https://www.softwareadvice.co.uk/software/265933/sugester> |
| en-IE | <https://www.softwareadvice.ie/software/265933/sugester> |
| en-NZ | <https://www.softwareadvice.co.nz/software/265933/sugester> |

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