RXNT

Pros

Once I learned it, it is a piece of cake.

Cons

Some aspects are not intuitive, but that's me. Help was easily accessible and helpful.

Pros

ease of use and tech support when needed. Able to talk to a live person to problem solve

Cons

unable to note or delete deceased patients or those that have moved away

Alternatives Considered

Reasons for Choosing RXNT

Reasons for Switching to RXNT

Pros

The only good thing about RXNT is that it is cheaper than other options, but you get what you pay for because it is absolutely terrible.

Cons

Doesn't work for patients. Patients are more often than not not able to register for their portal or fill out paperwork. Software has lots of "bugs" that none of the employees never know how to fix. The billing software does not work. I have been using this software for over a year for my practice and they still have not been able to get it fully setup for me. Save yourself time and stress and don't use RXNT. Choose another software even if it is more expensive. I am in the process of switching now and wish I would have never started with this company in the first place.

Alternatives Considered

Reasons for Switching to RXNT

Pros

They make it seem like its low cost but they then add on fee after fee. I actually liked nothing. Even the interface is sloppy

Cons

Telehealth is external to RXNT, Customer support is terrible. They seem to know nothing about their own program. Had to figure out all on my own.

Pros

Easy to use. Accurate and up to date info. Scheduling is easy. Documentation has a perfect flow.

Cons

Sometimes apriss doesn’t work and even though it says é-script sent successfully it doesn’t show if the pharmacy actually received or approved the script.

Pros

Ease of use and low cost. All in one system.

Cons

It does not include a couple of features that are needed in the pediatric setting. You have to have separate tabs open for each part of the system, schedule, ehr, billing.

Alternatives Considered

Reasons for Switching to RXNT

Pros

I like that we do not have to completely fill out the demographics for a patient. I like that the medications saved are able to be viewed by all our network

Cons

I would like to have the pharmacy search easier for small pharmacies and I would like to have the pharmacy list be saved for the whole network like the medications saved. I think you need more training. The video's are more of a basic understanding and the rest I had to figure out on my own. It would be nice if you had a rep visit the facility and offer a training session to the trainer.

Alternatives Considered

Reasons for Switching to RXNT

Pros

Scheduler, EHR, how easy it is to navigate, very friendly user

Cons

I didn't have anything that I did not like about RXNT

Pros

When it is up and running it is comparatively easy to use.

Cons

100's or 1000's of MD's (according to their own customer service reps) have been left high and dry and unable to prescribe controlled meds because they rolled out a new DEA regulated new authentication process without hiring enough support staff so that I have literally spent hours and hours on hold trying to get a rep to help. The support staff is lovely but the process is a nightmare.

Pros

Very easy to navigate and helpful I love the way the system is set up.

Cons

Nothing I think it is overall a very helpful system and very efficient.

Pros

It’s ease of use, functionality and cost.

Cons

So far I have no dislikes. I am currently in the start up.

Pros

The features that are most impactful are the east to use patient templates and the easy prescribing with a hard or soft token

Cons

I don’t feel RXNT is missing any features that I needed.

Alternatives Considered

Reasons for Choosing RXNT

Switched From

Reasons for Switching to RXNT

Pros

The ease of use on the computer and on a mobile device. Makes it easy to order meds while out in the field.

Cons

When medications did not transfer from consolo to rxnt and I would have to manually enter the medications into rxnt.

Pros

Solve problems of my medical practice.

Cons

Confusing at times when other prescribers start a new profile

Pros

THE SYSTEM IS EASY TO NAVIGATE THROUGH.

Cons

SO FAR I HAVE NOT EXPERIENCED ANYTHING THAT HAS GIVEN ME ANY TROUBLE.

Pros

Easy, convenient fast, and is pharmacy approved,

Cons

Failed prescriptions , some just dont go through

Pros

It is easy to manage. Friendly and fast. It took few days to understand it. Customer service was amazing.

Cons

So far, I have not experienced anything that makes me dislike RXNT.

Pros

When its working, its great. When its not, it is a barrier to care and your call schesule

Cons

ANYTIME you have a new phone, prepared for waiting days to be functional again.

ANYTIME you have an issue, its ALL day to get it fixed. Constant poor customerservice etiquette like: "do you have an email?" YES and its confirmed on your site.
Constant- oh I cant fix this part, etc etc

Pros

Accurate, easy to use and easy to navigate software.

Cons

High cost for private practice. I wish you had EHR too!

Pros

The most used features that are used during an eye exam in looking up patient medication history as well as prescribing medications to treat ocular disease. RXNT has been shown to be easy, fast, and effective.

Cons

At this time, the two main features that we use in our practice has shown no issues. Therefore, there has not been a con using this product.

Pros

E prescribing from RXNT app was easy to use

Cons

Access to patient portal for the patients is a tedious process, requiring multiple steps with emails frequently going to junk mail. The interface is too busy and not intuitive for daily flow of quickly accessing notes and prescribing features through desktop. Recommended to use a large monitor while using Chrome which is inconvenient if you’re trying to chart on a laptop using any other browser. Can only access appointments an E, prescribing from the app, no ability to chart from there.

Pros

Price, practice management option, customer service

Cons

I do not like working with Change Healthcare

Pros

It was less expensive. Little did I know as a relatively new private practitioner what I would be missing out on

Cons

You are charged extra for EVERYTHING-reminders, fax integration, lab integration. The number of clicks to do anything is a definite time suck. And few of my patients are able to easily get into the patient portal which has actually cost me business. Customer service is not adequate. I requested custom forms which I was very interested in. Made detailed templates with examples from their forms to make it as easy as possible. Ended up looking nothing like what I wanted and was fraught with errors. Frankly, it is embarrassing.

Pros

Ability to prescribe online.

Cons

Pharmacies are difficult to put in/impossible on the iphone

Pros

Customer service is good. Knowledgable staff.

Cons

Wish they had better after hours support.

Pros

Customization of the template. The copy of the desired template was submitted and it was implemented by RXNT team

Cons

Frequent outages, can not insert physical exam once the template is chosen, can not make “cpt cluster”. Can not loft template. The EMG TURNS OFF EVERY DAY AT 12.21 am and it has to be restarted. It does not save info instantaneously and on multiple occasions you need to retype what was typed before because it did not save info

Pros

The biggest reason I started with the RXNT prescribing program instead of some other company's program was that the representative I was working with was very responsive to my tight timeline and promised to get me set up lighting fast, which he did. There was superb customer service up front. But since I have started using it, I use it for all my prescriptions because I love the ease and speed of prescribing, and the ease of maintaining prescription records.

Cons

A few times I have noticed things that the program seemingly could not do - and then when I have checked with RXNT Support, I find they can show how to do what I need to handle the need that has arisen - like, if I want to prescribe a brand new, newly approved medication that is not yet in the system, there is a way to add it, and Support showed me how. So - there is really nothing not to like. Everything works for me.

Pros

Relatively inexpensive for EMR, however you don't get fully functional product

Cons

Horrible customer service, billing module does not submit claims correctly, patient data gets changed by the system.

Pros

There is actually nothing that our practice went through with RXNT that was a positive

Cons

Patient migration, encounter formation, sending prescriptions, customer service

Pros

Nothing, the system is always not working

Cons

That the system never works. You have to send multiple support tickets a day to find out why things don't work. No one has time to sit around waiting for things to get fixed.

Pros

I like the ease of use, and ease of training new employees to use.

Cons

Sometimes the systems is a little slow which causes delays in patient management.

Pros

Price. No other thing to mention because time is money and direct patient care. Rxnt performance takes away such valuable times. Then, not even price is good.

Cons

Slow, frequent changes in the system that are followed by poor performance, system drops or freezes often, lag time from page to page, worsened year by year, do not solve problems, results in longer administrative times in detriment of productive work. Adds to the complex system used by health insurances to obstruct access to the services they offer, delay payments, etc. Health care time is spent in two areas: patient care and administrative documentation. The more administrative time on each patient, the less productive time, the lowest the number. The goal of technology is to gain in efficiency, to at least produce more in les time. RXNT is the opposite, really I would not be surprised if it is owned by one of the health insurance corporation.

Pros

I liked the ease of access to client records

Cons

Logging in is somewhat of a chore and no explanation of menu categories…some seem redundant and others seem titled to reflect more of medical field than appropriate for alternative field users.

Pros

From a clinician perspective, it's quite user friendly -- intuitive, logical data location, functional drop downs, easy to add patients, and archive favorite pharmacies, to name a few benefits.

Cons

The onboarding was a bit more onerous than it probably needs to be, but then again, because I have a history with the program, it may have simply been less relevant to me.

Pros

Ease of use and layout make it very clear on what you need to fill in and complete.

Cons

The cost of the program is quite high, especially for a new business owner.

Pros

Absolutely nothing this is been a complete nightmare! Don’t do it!

Cons

If I could give customer support a zero I would. You are basically on your own to try to navigate this horrendous system. I cannot wait to switch. Please save yourself the time and spend the extra money on a different system. Wish I would’ve went with epic.

Pros

Easy to access and very functional. Organized and fast to prescribe and to refill scripts

Cons

No complaints at all works well with good support

Pros

easy to use. I like that the meds pull over from the emar directly into rxnt

Cons

times out if staff does not use within a certain time frame

Pros

Medication entry and tracking is very simple. Re-ordering medication is made simple. I appreciate the fact that other pharmacies are easily accessible as an option for narcotics.

Cons

I really like everything about RXNT. I do not have any complaints, concerns, or questions at this time. I believe it is an awesome program.

Pros

The ability to see when a prescription was sent and delivered successfully.

Cons

The only Con would be when it goes down it stayed down for a few hours.

Pros

It is very easy to use and allows you to schedule refill orders. Very user friendly highly recommend this platform.

Cons

the code does not always work for log in access.

Pros

The most recent updates have created a smoother process for the prescriber.

Cons

Hard to update patient information as needed.

Pros

rxnt was a very good website for making appointments and creating new patients, however it had many errors when it came to sending the forms to new patients, and it was very difficult to continue giving papers to everyone

Cons

I don't like that it is not easy to use, the first days with this application it is very difficult to adapt, it is very confusing.

Pros

Easy to use, keeps all my files safe, protects account with code

Cons

I have no issues with this program and utilize it daily

Pros

Simplicity and very easy to navigate no issues finding anything

Cons

I have not ran into to any issues so far

Pros

The price for this EHR is low which is very helpful since I have a very small practice.

Cons

Some features have been a problem for me to use. In particular, it seemed difficult to get set up for e-prescribing scheduled drugs. So I opted not to use this.

Pros

Easy to use and find medication I need to order

Cons

Lose prescription if I have to click off to add diagnosis then need to reenter whole prescription again

Pros

It is easy to use this platform from countries such as China.

Cons

The patient demographics input is a bit clunky and sometimes erases information. The e-consent can be tricky, if you press the wrong button it deletes the patient.

Pros

RXNT is straightforward and easy to use. I love the wide variety of preset templates. makes my charting a lot easier.

Cons

Sometimes the site will crash. Too long to load a page

Pros

I absolutely love this app, and it has been an integral part in improving our patient care and management/delivery of medications. My favorite part is the integration with our physician team, where the nurse can enter an order for a controlled substance and the doctor can sign electronically in real-time. This is especially helpful for patients with urgent needs who need local pharmacy fills.

Cons

I don't like how the new setup passwords are only good for a short period of time. This makes the onboarding process a bit difficult.