--- description: Review of Ameyo FusionCX Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Ameyo FusionCX | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Auto Dialer Software](/directory/1564/auto-dialer/software) > [Ameyo FusionCX](/software/266345/ameyo-fusioncx) # Ameyo FusionCX Canonical: https://www.softwareadvice.ie/software/266345/ameyo-fusioncx Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/266345/ameyo-fusioncx?page=2) > Ameyo Fusion CX is an omnichannel customer support platform that provides a unified view of your customer interactions and makes it easy for agents to engage across multiple channels. It brings together email, phone calls, social media interactions, chat sessions, and more in one place so customer service representatives can respond more efficiently through any channel. > > Verdict: Rated **3.9/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 12 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 3.5/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Ameyo - **Location**: Gurgaon, India - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$500.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact Ameyo for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Bahrain, Botswana, Brazil, Brunei, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Central African Republic, China, Djibouti, Egypt, Equatorial Guinea, Ethiopia, Gabon, Gambia, Germany, Ghana and 49 more ## Features - Alerts/Escalation - Auto-Dialer - Automated Routing - CRM - Call Centre Management - Chat/Messaging - Computer Telephony Integration - Customer Database - Customisable Branding - Customizable Fields - Email Templates - IVR - Interaction Tracking - Knowledge Base Management - Live Chat - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Prioritisation ## Integrations (2 total) - Ameyo - Box ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Auto Dialer Software](https://www.softwareadvice.ie/directory/1564/auto-dialer/software) ## Related Categories - [Auto Dialer Software](https://www.softwareadvice.ie/directory/1564/auto-dialer/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) 2. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews) 3. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3425 reviews) 4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews) 5. [BeyondTrust Remote Support](https://www.softwareadvice.ie/software/127126/bomgar) — 4.6/5 (2010 reviews) ## Reviews ### "Complete implemetation of the system to banking industry" — 5.0/5 > **Bilegt** | *22 September 2020* | Banking | Recommendation rating: 10.0/10 > > **Pros**: 1. Secure 2. Customizable (IVR) 3. Good support 4. Omni-channel (Integrated with FB chat, post, Website chat, Email, voice channels) 5. Integrated with most core banking systems. 6. Able to create workflow with over 700+ rules, 550 branches, 80+ departments, 1000+ users. Excellent case management system. 7. Integrated with CRM system 8. VoIP technology with softphones. 9. Both On-premise or cloud solution is available. > > **Cons**: 1. Flexibility when creating ticket did not fulfill our requirement. There are dependent fields available. However, you cannot setup different combination of fields to show up depending on previous field selection. This is for very complex use case. For simple ticket creating, this is no problem. Besides above specific cons, there are not significant downside. > > We have implemented the system to 5 departments, integrated with over 10+ channels. These include Collection, Telesales, Inbound, Social channels etc. The case management with 700+ rules, 550 physical sub-branches, 80+ HQ departments. The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortless, satisfying all the requirements. The implementation phase was 12 months, going live 7 separate times (for each stakeholders) ----- ### "Innovate call centers using Ameyo Fusion CX" — 4.0/5 > **Irfan** | *13 June 2022* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: The best thing about Ameyo Fusion CX is it offers many benefits than Ameyo like interaction tracking, IVR voice recognition, real-time monitoring. The software is very easy to use and handy for work from home period. > > **Cons**: The customer care of Ameyo Fusion CX needs to address the issue in an earliest manner, most of the times getting late replies. > > I use Ameyo Fusion CX as my dialer software in my official routine. I schedule IVR callings through Ameyo Fusion CX and I track my team members productivity and live monitor their calls using this tool. ----- ### "AutoXpress review" — 3.0/5 > **Kirat** | *18 May 2021* | Automotive | Recommendation rating: 5.0/10 > > **Pros**: Fusion concept. All on one platform, one view of the customer. > > **Cons**: Fusion is not working very well, Ameyo is very expensive for making adjustments. For adding Instagram Ameyo will charge $3,000. Freshdesk will charge $35\! Ameyo has gone to sleep\! > > Great at the beginning and now is falling behind the rest of the world ----- ### "Ameyo Performance" — 4.0/5 > **Nikhil** | *2 December 2020* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: its ease to use technology and its user friendly > > **Cons**: Upgrade and compatibility issues (chrome) > > wonderful ----- ### "Ameyo FusionCX Review" — 4.0/5 > **Marvin** | *19 December 2020* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: Easy to access user friendly can be used anytime to other mahcine without configuration > > **Cons**: Low Support HelpDesk Low Knowledge of the product and looks like they no what they are doing SLA very poor ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/266345/ameyo-fusioncx?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/266345/ameyo-fusioncx) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data