--- description: Review of GetFeedback Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: GetFeedback | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/4627/customer-satisfaction/software) > [GetFeedback](/software/266521/getfeedback) # GetFeedback Canonical: https://www.softwareadvice.ie/software/266521/getfeedback Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/266521/getfeedback?page=2) > With GetFeedback for Salesforce, users can automatically collect customer feedback at critical touch-points in the customer journey. This solution provides more context into surveys and pushes feedback into Salesforce to measure valuable metrics like NPS, CSAT, or CES. > > Verdict: Rated **4.6/5** by 53 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 53 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Momentive - **Location**: San Mateo, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Belgium, Canada, China, Denmark, Finland, France, Germany, Ireland, Japan, Netherlands, Norway, Sweden, United Kingdom, United States ## Features - 360 Degree Feedback - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Analytics - CES Survey Structure - CRM - CSAT Survey Structure - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - Complaint Monitoring - Conditional Logic - Customer Database - Customer Experience Management - Customer Journey Mapping ## Integrations (14 total) - Acoustic Marketing Cloud - Adobe Analytics - Chattermill - Contentsquare - Google Analytics 360 - Jira - Medallia Digital Experience Analytics - Salesforce Platform - Salesforce Sales Cloud - Salesforce.org Nonprofit Cloud - Slack - Tealium Customer Data Hub - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software) - [Customer Loyalty Software](https://www.softwareadvice.ie/directory/4383/customer-loyalty/software) - [Customer Journey Mapping Tools](https://www.softwareadvice.ie/directory/4004/journey-mapping/software) - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) - [Digital Experience Platforms (DXP)](https://www.softwareadvice.ie/directory/4428/dxp/software) ## Alternatives 1. [Survicate](https://www.softwareadvice.ie/software/31821/survicate) — 4.6/5 (99 reviews) 2. [SurveyMonkey](https://www.softwareadvice.ie/software/157864/surveymonkey) — 4.6/5 (10426 reviews) 3. [Screeb](https://www.softwareadvice.ie/software/335937/screeb) — 4.5/5 (42 reviews) 4. [Typeform](https://www.softwareadvice.ie/software/324633/typeform) — 4.7/5 (945 reviews) 5. [Delighted](https://www.softwareadvice.ie/software/166708/delighted) — 4.8/5 (57 reviews) ## Reviews ### "Gets the job done\!" — 4.0/5 > **George** | *8 January 2019* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: Multiple surveys allowed Surveys are very customizable, as there are multiple questions types and different ways to display the answers and for the users to choose from You can customize your survey so that it retains who replies to it, either their email address or any other information. This is not very intuitive or easy to use though > > **Cons**: The predefined templates/themes are a bit tacky There are no (or at least, we could not find easily) specific instructions for the dimensions of any images used. As such, we had to use a trial and error approach in order to get it right. Reporting is not very sophisticated, and we found it difficult to extract specific results in relation to our specific survey responses. The summary is more informative, but you cannot download its results. > > We are currently using GetFeedback to send Customer Satisfaction (CSAT) surveys to various clients of our across different segments. We also briefly used it for NPS surveys, but then switched to another, dedicated NPS survey solution. ----- ### "GetFeedback is used for collecting customer feedback" — 5.0/5 > **Verified Reviewer** | *8 June 2022* | Sporting Goods | Recommendation rating: 10.0/10 > > **Pros**: I appreciate how easy it is to create attractive surveys and how quickly they can be sent once they have been created. Because of the survey builder's user-friendliness and the numerous options for enhancing their appearance with images, textures, and colors, my surveys come out looking fantastic. The integration process with Salesforce is straightforward, and as a result, I can display the results of my survey on any object. GetFeedback also has an excellent email template builder that allows users to create email templates with a question embedded directly into the email. GetFeedback can also obtain a list of Contacts from Salesforce to distribute surveys. The use of email templates is not the sole option available. I can create surveys that are distributed via short message service (SMS), embed them on a website or Salesforce Community, and even have them appear after a chat session, all within a couple of minutes. > > **Cons**: It has a slightly higher price tag than some of the other alternatives, but the enhanced features and capabilities more than justify the premium. Occasionally, the survey builder did not provide us with the exact design element or logic we required; however, I believe this is to be expected from any builder that requires you to complete the work on your own. > > In addition to hearing from our customers about the new features they enjoy or dislike on our website, we can determine the needs and questions they have. We can also contact customers who have opted to receive email responses from us. On this basis, we will be able to conduct an inquiry with those individuals who wish to contribute to the enhancement of the website's content and functionality. ----- ### "Easy-to-use but extremely expensive" — 3.0/5 > **Verified Reviewer** | *27 May 2020* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: Getfeedback is a feedback platform owned by SurveyMonkey. It's main advantage from its competitors is that it has a native connector to integrate it to Salesforce. It's very easy to set-up the connector and start collecting surveys from contacts and push the information collected to Salesforce. Surveys are really easy to be set-up and the look great\! Almost all the options are predefined options (Drag\&Drop) so you cannot customise it 100% but don't need a technical profile to create them, which is great\! > > **Cons**: Very expensive if you want to have the Salesforce connection. Also I think the customisation of the surveys is a bit poor, there should be an option to edit CCS, HTML, etc. Also a bit more of flexibility on the CTAs and the kind of questions you want to include in your surveys would be much appreciated\! > > Overall experience is goot. It serves the purpose, it's really easy to implement and the surveys look really professional\! On the other hand, price with Salesforce integration is massive, designs are not that customisable and you need to stick to the predefined options to build the surveys. ----- ### "Makes you want to turn everything into a survey\!" — 4.0/5 > **Verified Reviewer** | *22 August 2018* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: You can pretty much figure out in seconds and send off surveys. Lots of themes, colors, and choice of question/response to choose from. > > **Cons**: Adding large enough images with sufficient clarity is problematic. > > Overall, great for individuals or businesses looking to simplifying their audience survey approach. ----- ### "Collect customer feedback with ease" — 5.0/5 > **Verified Reviewer** | *13 December 2018* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: I have used several customer and user feedback tools over the years. GetFeedback is one of the best tools that I have ever used. It comes loaded with tons of features that you don't find with most of the other feedback tools. Love it for its features. Besides, it lets you collect feedback across multiple channels including email, text, website, mobile, and social media. There are several survey themes to choose from which lets you create a survey in a couple minutes. No issues whatsoever. The user interface and dashboard is super-intuitive. Lastly, the analytics let reporting a piece of cake. > > **Cons**: A bit pricey for small businesses and startups but it pays off. The price is the only hurdle that might stop someone from going for GetFeedback. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/266521/getfeedback?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/266521/getfeedback) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data