---
description: Review of DeskXpand Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: DeskXpand | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [DeskXpand](/software/266878/deskxpand)

# DeskXpand

Canonical: https://www.softwareadvice.ie/software/266878/deskxpand

> DeskXpand is all you need to communicate effectively between yourself and your clients. A complete ticket management system with the essential tools to provide customers with a smooth and cost-effective experience. In the simplest words, if we were to explain DeskXpand, it is robust and tailored software that fits your business needs.

DeskXpand is a software platform that supports the needs of large and small firms. It helps companies provide their consumers with quick resolutions, simplifies assistance, and helps them create a customer culture. It interacts with the CRM software of your organization and supports you in managing customer assistance throughout your firm.

It is complemented with popular ticketing capabilities that boost customer support teams' overall responsibility and transparency. Shared inbox features allow meeting client requirements effectively in teamwork.

The support managers can use the capabilities of the knowledge base, web-based FAQs, etc. using DeskXpand support desktop software to boost your support response. This leads to cost-effective administration of tickets. Make your knowledge base more helpful and resourceful with SEO-friendly content.

DeskXpand also helps to collect and analyze client information and analytics in order to obtain valuable insights and to assess plans for a better customer experience. You may forecast potential customers' behavior based on past customer action using analytics.

DeskXpand software analytics helpdesk offers you an overview of the performance of your assistance. It also offers key information to better understand the experience of customers. All this at least with a click\! You can know how efficiently your support tickets move through your life cycle. Support agents can study the trends and prepare for future events using their previous ticket volume records.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Deskxpand
- **Founded**: 2021

## Commercial Context

- **Starting Price**: US$14.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Please contact DeskXpand for complete pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customer Database
- Customisable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Chat
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration

## Integrations (3 total)

- Instagram
- Shopify
- WhatsApp

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
2. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews)
3. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3425 reviews)
4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews)
5. [BeyondTrust Remote Support](https://www.softwareadvice.ie/software/127126/bomgar) — 4.6/5 (2010 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/266878/deskxpand)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/help-desk/deskxpand-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/266878/deskxpand> |
| en-GB | <https://www.softwareadvice.co.uk/software/266878/deskxpand> |
| en-IE | <https://www.softwareadvice.ie/software/266878/deskxpand> |
| en-NZ | <https://www.softwareadvice.co.nz/software/266878/deskxpand> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Ireland","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"D","postalCode":"D02 NP94","streetAddress":"2 Park Place, 3rd Floor, Hatch St Dublin, D02 NP94 Ireland"},"description":"We've helped more than 500000 buyers to find the right software.","email":"info@softwareadvice.ie","url":"https://www.softwareadvice.ie/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.ie/#organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"DeskXpand","description":"DeskXpand is all you need to communicate effectively between yourself and your clients. A complete ticket management system with the essential tools to provide customers with a smooth and cost-effective experience. In the simplest words, if we were to explain DeskXpand, it is robust and tailored software that fits your business needs.\n\nDeskXpand is a software platform that supports the needs of large and small firms. It helps companies provide their consumers with quick resolutions, simplifies assistance, and helps them create a customer culture. It interacts with the CRM software of your organization and supports you in managing customer assistance throughout your firm.\n\nIt is complemented with popular ticketing capabilities that boost customer support teams' overall responsibility and transparency. Shared inbox features allow meeting client requirements effectively in teamwork.\n\nThe support managers can use the capabilities of the knowledge base, web-based FAQs, etc. using DeskXpand support desktop software to boost your support response. This leads to cost-effective administration of tickets. Make your knowledge base more helpful and resourceful with SEO-friendly content.\n\nDeskXpand also helps to collect and analyze client information and analytics in order to obtain valuable insights and to assess plans for a better customer experience. You may forecast potential customers' behavior based on past customer action using analytics.\n\nDeskXpand software analytics helpdesk offers you an overview of the performance of your assistance. It also offers key information to better understand the experience of customers. All this at least with a click! You can know how efficiently your support tickets move through your life cycle. Support agents can study the trends and prepare for future events using their previous ticket volume records.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/87befb33-268d-4997-be76-45d813fdc474.png","url":"https://www.softwareadvice.ie/software/266878/deskxpand","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/266878/deskxpand#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"offers":{"price":"14","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"DeskXpand","position":3,"item":"/software/266878/deskxpand","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/software/266878/deskxpand#breadcrumblist"}]}
</script>