---
description: Review of Ipiphany Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Ipiphany | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Qualitative Data Analysis Software](/directory/4695/qualitative-data-analysis/software) > [Ipiphany](/software/267134/ipiphany)

# Ipiphany

Canonical: https://www.softwareadvice.ie/software/267134/ipiphany

> IIpiphany is an AI text analytics platform that turns unstructured customer feedback into themes, root causes, and actions to improve CX, NPS, and retention.

Built for banks, insurers, utilities, and other customer-centric industries, Ipiphany processes surveys, NPS comments, complaints, app reviews, and call transcripts at scale. Using advanced natural language processing (NLP) and machine learning, Ipiphany automatically detects themes, sentiment shifts, root causes, and loyalty drivers that traditional dashboards cannot capture.

For Artificial Intelligence, Ipiphany applies advanced NLP and AI models to analyse customer voice data, highlight emerging risks, and deliver predictive intelligence. It allows CX, digital, and insights teams to understand not only what customers are saying but why, linking unstructured feedback directly to measurable KPIs.

In Customer Experience, Ipiphany helps organisations benchmark app performance, reduce churn, and improve loyalty by identifying the root causes behind customer satisfaction and frustration. It connects feedback across digital channels to highlight trends, track improvements, and ensure customer expectations are met.

For Data Analysis, Ipiphany bridges the gap between qualitative feedback and quantitative reporting. It transforms open-text responses into structured outputs, enabling teams to detect risks earlier, segment issues by product or channel, and prioritise actions with evidence. CX leaders can link unstructured data directly to operational metrics like churn, NPS, and retention.

In Market Research, Ipiphany benchmarks performance against competitors by analysing app store reviews, surveys, and complaints. Organisations use it to understand their position in the market, detect shifts in sentiment, and identify emerging opportunities. By combining customer voice with competitive analysis, Ipiphany delivers a powerful view of both internal and market-wide performance.

For Marketing Analytics, Ipiphany connects customer feedback to campaign outcomes, product perception, and brand sentiment. It highlights which features, services, or messages resonate with customers and which drive frustration or churn. Marketing and CX teams use these insights to optimise campaigns, loyalty programs, and retention strategies with confidence.

Finally, in Qualitative Data Analysis, Ipiphany transforms raw, open-text feedback into insights that can be scaled across the enterprise. What would take analysts months to code and interpret can now be done in minutes with AI. Teams gain visibility into customer pain points, emerging risks, and loyalty drivers while linking qualitative data directly to business outcomes.

Across all categories, Ipiphany gives organisations the ability to listen at scale, benchmark against competitors, reduce churn, and improve digital experiences. By combining AI, customer experience intelligence, data analysis, market research, marketing analytics, and qualitative feedback analysis in one platform, Ipiphany ensures that every piece of customer feedback becomes a driver of measurable business value.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Touchpoint Group
- **Founded**: 2001

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Fully customized plans \& packages are tailored to your business.
- **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Ad hoc Analysis
- Ad hoc Query
- Ad hoc Reporting
- Benchmarking
- CRM
- Charting
- Customisable Reports
- Dashboard
- Dashboard Creation
- Data Capture and Transfer
- Data Connectors
- Data Discovery
- Data Extraction
- Data Import/Export
- Data Mapping
- Data Migration
- Data Visualisation

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Qualitative Data Analysis Software](https://www.softwareadvice.ie/directory/4695/qualitative-data-analysis/software)

## Related Categories

- [Qualitative Data Analysis Software](https://www.softwareadvice.ie/directory/4695/qualitative-data-analysis/software)
- [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software)
- [Data Analysis Software](https://www.softwareadvice.ie/directory/535/data-analysis/software)
- [Marketing Analytics Software](https://www.softwareadvice.ie/directory/1702/analytics-tools/software)
- [Market Research Software](https://www.softwareadvice.ie/directory/4222/market-research/software)

## Alternatives

1. [CleverX](https://www.softwareadvice.ie/software/450192/CleverX) — 4.7/5 (101 reviews)
2. [Tremendous](https://www.softwareadvice.ie/software/262872/tremendous-rewards) — 4.8/5 (456 reviews)
3. [Similarweb](https://www.softwareadvice.ie/software/156898/similarweb-pro) — 4.6/5 (251 reviews)
4. [Make Opinion](https://www.softwareadvice.ie/software/418594/make-opinion) — 4.8/5 (65 reviews)
5. [Semrush](https://www.softwareadvice.ie/software/355847/semrush) — 4.6/5 (2316 reviews)

## Reviews

### "Great experience with Ipiphanny" — 5.0/5

> **Sriram** | *21 August 2025* | Market Research | Recommendation rating: 10.0/10
> 
> **Pros**: Ipiphanny has transformed the way we work.
 
Faster turnaround – The time we spend creating the codes for the verbatims has reduced from 5 days to just a few hours, after an initial 2-hour setup.
 
Deeper analysis – Our analysis capability has grown tenfold. The team now spends more time drawing meaningful insights and supporting hypotheses, rather than merely sharing a few customer connections.
 
Remarkable versatility – Its adaptability across sectors makes it an invaluable tool in diverse contexts.
 
Thanks to \[sensitive content hidden\] , we are now able to do much more with customer voices, turning feedback into actionable strategies faster and with greater impact.
> 
> **Cons**: The pricing needs to be relooked at for the subcontinent market. It becomes a challenge for clients to test it out and look at the value it generates

-----

### "Excellent solution" — 5.0/5

> **Rob** | *22 July 2021* | Outsourcing/Offshoring | Recommendation rating: 10.0/10
> 
> **Pros**: The Ipiphany tool achieves a level of granularity and accuracy that enables the user to pin point useful insights with ease. The impact feature is particularly effective in helping to identify meaningful solutions.
Great support from the team too.
> 
> **Cons**: We experienced some issues with loading some public review data but these were quickly identified and rectified by the team at Ipiphany.
> 
> The tool has enabled us to develop a quality of insight for our clients with internal data that was simply not possible previously. The competitor benchmarking also provides actionable insights that can easily be translated to the bottom line. This is due to the incredible passionate team, all of which are a delight to work with.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/267134/ipiphany)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/market-research/ipiphany-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/267134/ipiphany> |
| en-GB | <https://www.softwareadvice.co.uk/software/267134/ipiphany> |
| en-IE | <https://www.softwareadvice.ie/software/267134/ipiphany> |
| en-NZ | <https://www.softwareadvice.co.nz/software/267134/ipiphany> |

-----

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