--- description: Review of CM.com Communications Platform Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CM.com Communications Platform | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [VoIP Software](/directory/4508/voip/software) > [CM.com Communications Platform](/software/267356/cm-com-communications-platform) # CM.com Communications Platform Canonical: https://www.softwareadvice.ie/software/267356/cm-com-communications-platform Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/267356/cm-com-communications-platform?page=2) > CM.com Communications Platform allows users to engage with their customers via all mobile channels and enhance the customer experience they offer. CM.com’s Communication Platform connects users with their customers through multiple messaging channels via the Business Messaging API, SMS Messages via the SMS Gateway, and voice calls via the Voice API or SIP Trunk. The Business Messaging API gives access to many popular messaging channels such as Instagram, WhatsApp, Twitter, Facebook Messenger, RCS, Apple Messages for Business, and many more. Users are provided with the right tools for upscaling and can also add new channels with just a few lines of code. The SMS Gateway makes it easy for businesses to send notifications, text messages, and verifications globally via a georedundant Cloud Platform. The Voice API or SIP Trunk allows businesses to start handling outbound and inbound calls within minutes whilst helping save costs and providing anti-fraud insights. > > Verdict: Rated **4.9/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 7 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CM.com - **Location**: Los Angeles, Netherlands - **Founded**: 1998 ## Commercial Context - **Starting Price**: €0.01 - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: For Conversational Channels, there are three pricing models to match your needs: Monthly Active Users, Conversations, or Messages. Each of them can be used with Bundle package, or Pay-As-You-Go pricing. Worldwide SMS pricing based on the destination, with one fixed price per country. For Voice, billing is per call (Voice OTPs and Campaigns) or per second (Voice API and SIP Trunking), and pricing is based on the destination as well. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Brazilian Portuguese, Chinese, Dutch, English, French, German, Italian, Japanese, Spanish, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - 2-Way Messaging - A/B Testing - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling - Audience Targeting - Automated Responses - Automatic Call Distribution - Autoresponders - Batch Communications - Behavioural Analytics - Call Centre Management - Call List Management - Call Monitoring ## Integrations (17 total) - APIANT - Adobe Campaign - Adobe Commerce - Coosto - Drupal Commerce - Giosg - Mendix - Mysolution - OpenCart - OutSystems - Salesforce Platform - Selligent - Shopify - Watermelon - WooCommerce ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) ## Related Categories - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) - [Customer Data Platforms](https://www.softwareadvice.ie/directory/4718/customer-data-platform/software) - [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software) - [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software) - [Cloud Communication Platforms](https://www.softwareadvice.ie/directory/4386/cloud-communication/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [JustCall](https://www.softwareadvice.ie/software/75453/justcall) — 4.1/5 (223 reviews) 3. [inconnect](https://www.softwareadvice.ie/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) 4. [Sinch Engage](https://www.softwareadvice.ie/software/149509/sinch-engage) — 4.4/5 (44 reviews) 5. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "M\&A Firm Reviews e-Signature and SMS Products" — 5.0/5 > **Mac** | *8 April 2020* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Intuitive, easy to use from creating an account, adding both the sign and the campaigns apps to my dashboard, learning how and then actually going through the process of creating templates and campaigns, to scheduling them or sending them out immediately. From start to finish, it took me less than 30 mins to use. The process of using the apps were highly enjoyable and I can see value and ROI in using this versus our current process already. > > **Cons**: The only challenge I encountered was the ability to edit the e-signature documents within the CM.com Sign interface. This would cause a bottleneck when working with a document that required modifications/revisions from external parties before the signature phase. Otherwise, this is a highly efficient product. Additionally, it wasn't 100% straightforward that I had to add the addressbook app in order to upload a list of my contacts that I wanted to send my campaign to. It would make more sense if the addressbook was linked somewhere in the initial intro guide so that users knew how to send bulk messages without manually entering individual contact information. > > Signing up and getting started with CM.com platform was super easy. I was recommended it by a work friend so I decided to try it out. It was super easy to create an account and add both the sign and campaign apps to my portfolio. I started with the sign app as this could have the most functionality with what I do. It was intuitive and easy to figure out how to upload a document and send that document with fields. It had everything I would look for - e-signatures, ability to cc', add text and dates, etc.. ----- ### "Sicuramente utile a livello di marketing aziendale" — 4.0/5 > **Francesco** | *10 January 2024* | Medical Devices | Recommendation rating: 7.0/10 > > **Pros**: Il fatto che si integrassero i piu' importanti social di messaggistica > > **Cons**: Il prezzo e' alto in rapporto alla qualita' del servizio offerto. > > Buona esperienza che sicuramente continuero' dopo il periodo di provo ----- ### "Prime Meridian Direct Photos made simple" — 5.0/5 > **David** | *23 April 2020* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: It was a very smooth integration that allowed us to get our WhatsApp message directly into our system. This allowed us to make use of many of the other developments we had done on our side. It was extremely simple but effective. This change had a huge impact on our turnaround times going from days to minutes. It also made a massive contribution to improving our overall client's experience. > > **Cons**: I don't think there are cons at this stage. I would just say that there is a lot more that we can explore and improve on. The integration of WhatsApp into our system has lots of potential and we need to gain as much benefit as possible to be a fully omnichannel business. > > Overall it has been a great experience. CM.com and \[SENSITIVE CONTENT HIDDEN\], in particular, helped give us all the information we needed to make an informed decision. I would say \[SENSITIVE CONTENT HIDDEN\] support is what swayed us to join CM.com opposed to Clickatell. We look forward to a long and mutually beneficial relationship in the future. ----- ### "CM.com makes it possible to maintain effective customer engagement" — 5.0/5 > **Michelle** | *18 May 2022* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: CM.com has various features that make it quite easy to increase the efficiency of our engagement with our cutomer base. > > **Cons**: CM.com needs to extend their country coverage with supporting marketing to other destinations. ----- ### "One Step Closer to Valued Client Engagements" — 5.0/5 > **Marsalin** | *29 April 2020* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: The software is extremely user friendly, which is critical for new users and for the context of these applications. We were most intrigued by the reporting capability and the function of drilling down. The entire integration process was seamless even without the world-class support given by the team > > **Cons**: One of the improvements we would recommend is the grouping and categorization of the data intelligence to be able to extrapolate reporting overviews within the software. > > Our experience with the CM team was impeccable. We worked together more after-hours than during business hours in an effort to accommodate us and our requirements. They are super professional and yet so easy to connect and communicate with. They made themselves available to us, kept us appraised, and did a stellar job with everything they touched. They have provided a reliable service and enabled us to get our solution implemented. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/267356/cm-com-communications-platform?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/267356/cm-com-communications-platform) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data