CYPHER Learning

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About CYPHER Learning

CYPHER Learning® exists to give learners the power to succeed in a rapidly changing world. Trainers, learning and development (L&D) pros, HR pros, and educators get everything they need in one platform to deliver faster, more personalized, and better learning outcomes. We provide the only all-in-one AI-powered learning platform that is easy-to-use, beautifully designed, and built to power hundreds of millions of learning moments every day. Create courses faster. Train and teach better. Learn even quicker. Experience our "just in time, just for you, just the way you want to learn" approach that puts people first.
CYPHER Learning Software - Learner View - Course
CYPHER Learning Software - Trainer or Instructor View for CYPHER AI 360 Menu
CYPHER Learning Software - Trainer or Instructor View - Skills Mastery
CYPHER Learning Software - Trainer or Instructor View - Scores
CYPHER Learning Software - Admin View - Admin Dashboard
CYPHER Learning Software - Trainer or Instructor View - Catalog
CYPHER Learning video
CYPHER Learning Software - Learner View - Course - thumbnail
CYPHER Learning Software - Trainer or Instructor View for CYPHER AI 360 Menu - thumbnail
CYPHER Learning Software - Trainer or Instructor View - Skills Mastery - thumbnail
CYPHER Learning Software - Trainer or Instructor View - Scores - thumbnail
CYPHER Learning Software - Admin View - Admin Dashboard - thumbnail

CYPHER Learning pricing

CYPHER Learning does not have a free version and does not offer a free trial. CYPHER Learning paid version starts at US$15,000.00/year.

Starting Price:
US$15,000.00/year
Free Version:
No
Free trial:
No

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Browse CYPHER Learning Reviews

118 of 118 reviews
Sort by:
Bernard Daniel
Bernard Daniel
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 25/5/2021

Learner's Best Friend

I have been very satisfied with what the application provided

Pros

Its overall flexibility has been one of the main features that have helped both administrators, and users to accomplish learning and finishing tasks. You can also fully customize your lessons and subjects to the kind of students that you have.

As an administrator, you have control and statistics on your students' performance and learning.

As one of the best platforms out there for e-learning, NEO has made it easy and light for people who have signed up.

Cons

Some sync issues come up every once in a while when I have to copy information from the masterclass.

One has to be meticulous and detailed in their settings to get the kind of experience you want your students/participants to have.

Alternatives Considered

Google Classroom and CANVAS

Reasons for Switching to CYPHER Learning

NEO LMS had the most features that matched the profile of the students and administrators. As it is also easy to learn and understand, sharing information and sharing lessons became easy and accessible.

Response from CYPHER Learning

Dear Bernard, thanks a lot for your feedback on NEO! This is valuable information for us to improve our platform. Quick suggestion on syncing which could be helpful: you may check the configuration sync to select items you want to sync in the child courses. We also suggest you enable the listing of child courses to allow you to select classes that you want sync to take place.

Kind regards, CYPHER LEARNING team.

Replied 6/10/2022
Tembi
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 14/5/2024

Cypher Make E-Learning Efficient

My overall experience has been good. We've been using Cypher Learning for many years. Our students can easily navigate their courses, track their completed courses and their parents can view their progress at any time.

Pros

I like the design flexibility to create learning content and course modules. I also like the messaging and chat features.

Cons

The mobile app is not the best and can use some upgrades.

Alternatives Considered

Blackboard Learn

Switched From

CANVAS and Schoology

Reasons for Switching to CYPHER Learning

At the time Cypher Learning was a good choice because it allowed us to grow into some of the features that they offered.
Heather
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
2
Customer Support
2

3
Reviewed on 12/7/2022

Matrix LMS Review

Pros

Ability to Customise and Brand the platform.

Cons

Reporting, Initial Onboarding and ongoing support, Student enrolment into face-to-face workshops, Compatibility of SCORM files on all devices is poor, App is challenging to use, and does not have a smooth user experience.

Response from CYPHER Learning

Thank you so much for sharing your review with us! We're very sorry that your experience with us did not meet your expectations. We'd also like to thank you for giving us the opportunity to make things right by sharing your valuable insights with our team.

Kind regards, CYPHER LEARNING team.

Replied 6/10/2022
Laurie
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/5/2022

Drone Operations Review

Overall and once set up, the Matrix solution will definitely take my business from a few students to 1000's of students will no real extra work my end, the platform is extremely stable, to date our students are increasing monthly and so far, no real concerning issues what soever

Pros

1) Each school has its own fully self managed portal (organisation)
2) Ability to have 2 parents to watch over students progress
3) Ability to have the “careers Adviser” at the school to watch over the students (Manager)
4) Ability of Instructors (school teachers) to have complete control over the courses
5) Competencies mapped back to ASQA (TGA) https://training.gov.au/Training/Details/AVI30419 requirements
6) Internal messaging system with students and teachers in a safe controlled environment
7) Ability of the Instructor to enroll students in the next courses (unit of competency)
8) Benchmark answers when marking assessments

Cons

I actually found it quite simple, I do not really have anything negative to say, other than it took me time to learn the way Matrix makes things happen, which are all very intuitive

Alternatives Considered

TalentLMS

Reasons for Choosing CYPHER Learning

Functionality of the Matrix Platform and a fully managed SAAS solution

Switched From

Moodle

Reasons for Switching to CYPHER Learning

Functionality of the Matrix Platform and a fully managed SAAS solution, this was also the only solution that I could find which met all my needs
Cristian
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
2

5
Reviewed on 11/3/2022

An excellent portal for LMS and more recently an LXP solution at the same price.

It is the only platform on which I found all the functionalities I need as a trainer. From the beginning it seems a bit complicated to understand the whole architecture of the portal, later it was easy for me to build interactive, adaptive and personalized courses.

Pros

1. Diversity of training solutions that can be used.
2. The portal has only fallen once in 9 years of daily use.
3. Integration of dozens of ad-ons that really help the training process

Cons

1. The fact that it does not integrate a SCORM export solution.
2. Extremely slow, limited customer service. They offer only laconic answers and are not focused on solving the problems faced by the administrator. Sometimes the distance between answers is 5-7 hours, even if they are in the US time zone. This is extremely frustrating.
3. Participants must pay monthly to access the platform, even after completing the course. At the beginning, the participants could check their account and diplomas without paying and only paid if they entered the course. Now they have no access to anything unless they pay.

Alternatives Considered

Teachable, Google Classroom and Docebo

Reasons for Choosing CYPHER Learning

The complete answer to a complex learning ecosystem.

Switched From

LearningStone

Reasons for Switching to CYPHER Learning

1. The complete answer to a complex learning ecosystem. 2. Price vs facilities
Eugenio
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 30/11/2020

University LMS

Very good, once you remove wrong links or avoid using features not well created it does a perfect job

Pros

The features, how it looks, it is very visual, mobile app, easy to follow courses.

Cons

still missing a nice mobile app visual, some files cannot be uploaded or downloaded, some places in the platform has no place to go, errors in some pages.

Alternatives Considered

CANVAS, Moodle and Brightspace

Reasons for Choosing CYPHER Learning

Prive, features, aspect, functionality

Switched From

Blackboard Learn

Reasons for Switching to CYPHER Learning

Because it is attractive for students the aspect, functions and the price that gave us a little effort at the beginning but worth it in the long term
Mark
  • Industry: E-Learning
  • Company size: Self Employed
  • Used for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
3
Customer Support
0

5
Reviewed on 3/4/2020

My INDIE LMS review

I'm working on promoting and finishing my courses.

Pros

The way I am free to set up classes the way I want to. There are many features.

Cons

I have a bit of a problem using spellcheckers. When they are marked red, they are not included in the text after you hit the save button. I would also like to have more than one possibility for payments. I would like credit card, Paypal, Alipay and other options in order to accommodate every client. I would also like to feel reassured that this software is compliant with European data protection laws.

Alternatives Considered

Teachable

Reasons for Switching to CYPHER Learning

I chose this app over alternative products was because it has an app on android phones.
Manish
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 23/8/2024

An Automated Platform Experience

It a great platform and my overall experience has been wonderful as this platform is very user-friendly. It not only assists the education but also caters to training for employees. Since our team gives quality training sessions every once in a while, this platform helps make it creative and easy. Its integration with Google Meet and Google Drive makes it more impressive. It's one of the best platforms I have used so far.

Pros

My most liked feature of this platform is how it automated workflow. Once we add employees to the platform they get automatically added to the courses that we had put in for new joiners. Apart from this, I like how we can customize this to the need of the organization with our logo and red theme. Also, this platform is not limited only to desktops or laptops one can continue on phones as well.

Cons

Well, this platform is super cool however, as a data analyst I need the reporting in a very intuitive way but the customization is very limited like the filters need to be increased. Also, the platform does not take large datasets smoothly it lags sometimes which is not a good performance. Additionally, I would say customer support is great but can take a while for deep technical questions.

Fatture
  • Industry: Food & Beverages
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/4/2024

Determined Content and Learning Material Managing App

Pros

CYPHER Learning has suitable online materials. and it ensure there is sustainable learning and responsive communication.

Cons

CYPHER Learning delivers impressive ways in managing mobile learning assistance.

Garlasco
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 18/4/2024

CYPHER Learning for Credible Knowledge Facilitation

Pros

CYPHER Learning makes all the learning online and there are suitable information enhancement solution.

Cons

CYPHER Learning is diverse, and has all the information management measures.

Shalom
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 1/8/2022

NEO through a teachers Eyes

Pros

There are many things I liked with NEO but to sum it up I would say it made our job more efficient and creative. We were able to give students fun and meaningful lessons with efficiency.

Cons

There were no major issues with NEO. The only thing I can suggest would be to upgrade the offline mode of lessons.

Anita
  • Industry: Construction
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 21/6/2022

Flexible learning portal with fast support

We've streamlined our training offer since starting with Matrix LMS, and increased number of people attending our training by at least 200%.

Pros

It's our one stop shop for managing training, whether it's online or in a classroom. Before using Matrix we spent a lot of time managing classroom training. Users can self enrol, we can manage waitlists and assessments can be uploaded for marking, providing an excellent audit trail.
We can also manage multiple brands within the one portal, which is both a cost saving and saves on administration effort.

Cons

There was a hefty price rise about 2 years after we started using it. It's still reasonable value for money, but it left us in an awkward position if we didn't get approval for the extra funds, as we would have had to move learning portals again, which is a big effort. However, they did ease us into the change and we appreciate that enormously.

Catherine
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 5/8/2022

Neo LMS as our new face of our future

Pros

Neo LMS helps us to cope with our new setup now and it also helps us to adjust from our traditional teaching to our modern teaching in an easy way.

Cons

I like everything about NEO except the fact that in the assignment section the system is too sensitive.

Response from CYPHER Learning

Thank you so very much for your review and feedback! At CYPHER LEARNING, we strive to work closely with our customers to resolve their concerns and will continue to be responsive to your needs. Do not hesitate to contact your ACE Representative directly, as they are always happy to assist in any way they can.

Kind regards,
CYPHER LEARNING team

Replied 27/9/2022
Maria Isabel
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 12/7/2022

NEO LMS Review from the Perspective of a Network of Schools

Pros

The most important features for us are competency tracking and score rules. NEO LMS is easy to navigate because of its social media-like interface.

Cons

Although competency tracking is available, there is currently no way to export reports on competencies. As a network of schools, it is vital to have such. A built in item analysis for quizzes would also be beneficial to us. Having this allows us to immediately determine which items can be replaced, eliminating the need to use another tool.

Response from CYPHER Learning

Thank you so much for your thorough and thoughtful review. This is extremely useful. We are happy to let you know that we have added this to our road map, more APIs related to Mastery and competencies will be added. It is now in the testing stage. We should be able to provide updates on this progress the soonest as possible through our ACE Team. Meanwhile, you may check updates as well via our Help Desk, road map section.

Kind regards, CYPHER LEARNING team.

Replied 6/10/2022
Lai
  • Industry: Professional Training & Coaching
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 21/7/2022

Dynamism of Matrix

Pros

Matrix LMS is very user-friendly and has so many features that will allow an organization to maximize the benefits of self-directed learning.

Cons

Although the platform allows for customization of reports, there are so many options that it be daunting. I wish there is a guide that will help the administrator department identify the data that matters.

Response from CYPHER Learning

Hello Lai, we are grateful that you took the time to provide feedback to NEO. We love your suggestions; we would also be happy if you could share them with us via our Suggestion area of the Help Desk. Besides, please feel free to contact your dedicated ACE representative about this.

Kind regards, CYPHER LEARNING team.

Replied 6/10/2022
Mark Anthony
  • Industry: Pharmaceuticals
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/7/2022

Matrix LMS

Great experience

Pros

This LMS provided us the opportunity to continue to provide learnings to our users

Cons

That there is a cycle that limits the number of days the learners can use the LMS.

Response from CYPHER Learning

Hi Mark, thank you for taking the time to leave us a review for NEO! We truly appreciate your feedback and look forward to hearing from you more frequently. We're also glad to see you happy with our Support team!

Kind regards, CYPHER LEARNING.

Replied 6/10/2022
Jasmine
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/8/2022

Thank you neo lms

It was a great experience! It helped us a lot especially during our online classes.

Pros

NEO LMS is very child friendly. Even a grade 1 student can navigate its features.

Cons

It is doesn't notify the students regarding activities all the time.

Response from CYPHER Learning

Hello Jasmin, thank you very much for your review! We are happy to know you enjoyed your NEO LMS experience. Feel free to contact our Support team if you have questions about the notification feature.

Kind regards, CYPHER LEARNING team.

Replied 6/10/2022
Filbert
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/7/2022

NeoLMS Review

Pros

Ease of use. Customer feedback is fast and accomodating.

Cons

Can not customize grading scale and gradebook to college requirements.

Robert
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/8/2017

Best LMS offered online to date!

A learning management system that provided the options that we needed when we first started using it almost 4 years ago.

Pros

I love how clean the interface is. It is very easy to manage or navigate around. Parents and students have found using this system is intuitive and very user friendly!

Cons

One con comes to mind and that is the lack of features available to the Small Schools package. There should be a tier introduced that is between the Small School and Enterprise that allow a few more features for smaller schools that cannot afford the Enterprise package to be able to us or offer some sort of al-la-carte for all the features offered on the Enterprise package.

Moshe
  • Industry: Consumer Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
3
Customer Support
2

5
Reviewed on 21/11/2018

Amazing functionality but support is not the best

Pros

We used Matrix in my previous job, functionality wise it is one of the best, you can do almost anything you need for you business.

Cons

Not the easiest software to use BUT when you get used to it it's great (like most software solutions) the support (at least in our region) was not the best, it took weeks sometimes to get mini bugs fixed.

Carol
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 22/8/2017

We explored other options but chose NEO LMS a few years ago. It was the right choice for us!

One place for all our curriculum assignments, resources, etc. and easy access (at home & school) from different devices.

Pros

Customer Service is excellent. They are responsive to suggestions and customer requests. It is customizable for the school, and it has served our students and teachers well.

Cons

Would be nice to have a drag-n-drop capability for some of the pages. For example, I can easily add a new web resource but it won't necessarily be in alpha order.

Nicole
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/3/2020

Ease of Use

It’s been a user friendly site where we can constantly update our workshops with new and exciting content

Pros

It allows my students to access their workshops with ease

Cons

I have no cons at this time as the site is exactly what I need for my small business

Tammi
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
3
Customer Support
3

4
Reviewed on 27/11/2018

NEO for Education

Pros

Once you learn the program, it has many helpful features.

Cons

It's difficult to find answers on the program itself. I rely on colleagues for help. The grading settings can be particularly confusing.

FERNANDO
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/3/2020

my OPINIÓN

AMazing, very goog

Pros

ther is a full intetration of all the task as managers.
Reply students, invocing, reply questions.

Cons

It is realiable as it runs over AWS
Never goes down
IN ADITTION TECHNICAL SERVICE AND ADVICE TO USE THE SOFWTARE IS EXCELLENT, RELY ALWAYS, ALWAYS , ALWAYS IN MINUTS, !!!!!!

Andrew
  • Industry: Higher Education
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 22/8/2017

I have been using NEO since 2011. Great product. Intuitive, provides excellent roi.

Flexibility, stability. Ease of use.

Pros

The flexibility it provides for designing online and blended courses. Ease of use as admin and instructor. Students love it. Great customer support.

Cons

I am happy with the software. As an administrator I would like to have the ability to re-activate student accounts.

Kierra
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 27/4/2024

Great For Older Students & Adults

Pros

I love the clean aesthetic of Cypher Learning and the customization. We use the software as an LMS for our online school and our students love being able to see their progress and grades as they progress through our courses.

Cons

We teach students as young as four, all the way up to adults, so the look of the LMS isn’t as vibrant as our younger students are accustomed to seeing. It’s geared more toward the older student (middle and high), collegiate level learning, and continued development for adults.

Clarissa
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 11/8/2022

My Review

As an educator, NEO LMS made everything easier and more convenient. Reaching out to your learners made easier with the messaging feature of this software and it makes online learning more enjoyable and fun.

Pros

NEO LMS is the perfect software in learning management. It gives the perfect features for the learners and at the same time for the educators. It has a feature that makes learning assessments and student's progress and development easier to track and record. The software is very organized as well and very student friendly. Even the beginners will not have a hard time using this software.

Cons

There are just times that NEO don't work because of some updates but nevertheless, it is for the software's improvement as well and at the same time, it doesn't take long.

Response from CYPHER Learning

Hello Clarissa, we are glad that you like NEO! CYPHER LEARNING strives to provide the best customer experience possible, and it brightens our day to know that we have done so.

Replied 6/10/2022
Ana Angelica
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 4/8/2022

Pros and Cons of NEO LMS

NEO LMS is indeed very useful for E-learning and virtual classroom management. Conduct of lessons becomes more organized and managed because of the features we can be found in this software. There might be some glitches but I can say that I am satisfied with my overall experience in NEO LMS.

Pros

As an educator, the best feature of NEO LMS that I have really utilized is its assignment management. I can customized the fonts of instruction, add rubrics and schedule the posting of activities. It helps me organize my class and monitor the progress of the performance of my students.

Cons

The feature that I seldom use is the calendar feature. The fact that it is quite limited and cannot be customized well, is also one reason why I would rather use other application for calendar.

Response from CYPHER Learning

We are grateful that you took the time to provide feedback for NEO! Please allow us to share that the NEO LMS calendar feature shows all events and activities in your classes and in the entire site. All of the events are automatically added to the calendar, which takes less time for teachers. For synchronous sessions, the calendar allows the users to integrate Google Meet, MS Teams, Zoom, and other tools. You can have four kinds of events: Class, Group, School, and Personal events. Additionally, you may choose to view daily, weekly or monthly events or add an agenda view.

Kind regards, CYPHER LEARNING team.

Replied 6/10/2022
Verified Reviewer
  • Industry: E-Learning
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/7/2022

Teacher's partner amidst Pandemic

Overall the partnership between LMS and Teachers or Berkeley, in general, is a blessing amidst the chaos, for we were able to find a partner that help us solve most of the issues and difficulties that we and our students had during the pandemic where face-to-face is suspended, they gave us a platform where we could ensure that students are learning.

Pros

Neo LMS or Blink as we call it, have had been with Berkeley during the pandemic up until now that helping us to ease the learning gap between teachers and students. With the use of the LMS, it is easier to embed videos that we use in our lesson, where we could check if they watch it or not with the use of different assessment tools.

Cons

There's no particular least favorite part on my end, for I appreciate every tab, every function of the LMS. What I would suggest is to train us on how to use gamification so we could utilize this part more.

Evelita
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 28/7/2022

Organized and Accessible

It helps facilitate the learner to their worksheet and other school work. It also makes things possible for educators.

Pros

The worksheet and activities in where in you can make engagement to the learners and facilitator to less in work and improve the capabilities of the learner.

Cons

Some features are not easy to navigate if you don't have knowledge about it.

Verified Reviewer
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 1/8/2022

NEO the one

Distance learning has become easier with NEO. The platform can be customized and can adapt to other platforms we are using.

Pros

The LMS is easy to navigate. Classes and folders can be customized and lessons are easily synced to child classes. Progess is easily tracked.

Cons

Attendance can still be improved if date ranges can be customized and counted per quarter or semester. It's quite time consuming to input dates one by one.

Response from CYPHER Learning

Your feedback is much appreciated, and we took it into consideration for future improvement on our attendance feature. A quick attendance tip that you may find interesting: you can add attendance as an activity and award points and badges automatically based on the students' attendance. This is a great way to motivate students to be present in your classes.

Kind regards, CYPHER LEARNING team.

Replied 6/10/2022
Robelei Swain
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 5/8/2022

NEO as a tool for online schooling

Pros

Giving varied activities and having an organized gradebook makes it very simple to use

Cons

Attendance log is not customizable according to the school's desired format.

Response from CYPHER Learning

Hi Robelei, thank you for taking the time to leave us a review for NEO! We took it into consideration for future improvement on our attendance feature. A quick attendance tip that you may find interesting: you can add attendance as an activity and award points and badges automatically based on the students' attendance. This is a great way to motivate students to be present in your classes.

Kind regards, CYPHER LEARNING team.

Replied 6/10/2022
Tony
Tony
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/2/2019

Fantastic all rounder solution

Matrix LMS has replaced multiple prior sites & solutions with a single main site for all of our community digital learning, social & ecommerce needs - it has saved us significant person time in the extensive level of automation possible while also boosting new business models and product offers with its varied ecommerce and digital product features.

Pros

We have transitioned from another solution to Matrix LMS about 18 months ago as we wanted a feature rich and easy to use solution for our digital community - Matrix has exceeded all expectations from ease of installation, huge range of features, automation capability and exception customer support.

Cons

For those seeking high levels of accessibility functionality, Matrix LMS is a good solution with need to be careful as with any tech as to what content is loaded / designed to support accessibility.

Response from CYPHER Learning

Hi Tony, thank you very much for your feedback; we are happy to know that MATRIX exceeded your expectations! Let us assure you that our commitment to providing you with a cutting-edge education and training platform will remain the same. We continuously work on improving our features, and we are happy to share with you that we now have an integration with Amazon Alexa and Microsoft Immersive Reader that further strengthens our accessibility feature.

Kind regards, CYPHER LEARNING team.

Replied 6/10/2022
Alphie
Alphie
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/12/2018

Blended Learning Made Easy

My system of teaching the lessons and assessing the students changed when our institution adapted NEO LMS. Before, I am always worried of the suspension of classes and its effect to the flow of the lesson to be delivered but having NEO with me it eliminated the fear of not meeting my class in a face-to-face set up. NEO brings me closer to my students whether we go synchronous or asynchronous.

Pros

NEO LMS is very easy navigate. Lessons can easily be done even without the users guide or manual. I really like the customer support because of its efficient and quick response. In terms of grading assessments, I find it easy with the use of its Rubric feature. Before, I used to have a lot of papers to bring whenever I go but with NEO LMS, I just need to pull out my tablet to check the submissions of my students. Lastly, my students are more engaged and they enjoy more because of the gamification feature which other LMS don’t have.

Cons

I cannot think of any cons about NEO LMS. Its the perfect LMS for me. I have tested and tried other LMS which are complicated to use. But with NEO, everything is easy. If there is one thing that needs improvement, it would be the mobile app specifically for android devices.

Response from CYPHER Learning

Hello Alphie, we are glad that you had a good experience with MATRIX! Thank you for your trust and for selecting us as your institution's LMS provider. If you'd like to talk about how we could have improved your experience even more, please feel free to contact your dedicated ACE representative.

Kind regards, CYPHER LEARNING team.

Replied 6/10/2022
Alyssa Jane
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 2/8/2022

NEO LMS review

NEO LMS is an excellent platform to use as a virtual classroom as it provides varied assessments and it is manageable.

Pros

What I admire about NEO LMS is how it is easy to navigate. It also provides different and varied assessments to choose from.

Cons

I think one thing to improve in NEO LMS is that students should also be notifed when the teacher gives an assignment using Content Page.

Response from CYPHER Learning

Thank you so much for your feedback; this is extremely useful for our team. We'd also like to thank you for your suggestions; we'll make sure to keep you posted on further improvements and product updates in the future.

Kind regards, CYPHER LEARNING team.

Replied 6/10/2022
Rodel
  • Industry: E-Learning
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 23/7/2022

USA using NEO for 2 Years

Fair, however, will appreciate if online quizzes can be improved by not allowing students to browse any resources online to include in NEO LMS lesson itself.

Pros

Ease of Use, easy navigation, and others.

Cons

Limited Apps in App Center that can be integrated with NEO such as respondus lockdown browser and monitor. The created lessons can not be downloaded and converted to a word and/or PDF that will be readily available to our students' option of asynchronous modular class.

Response from CYPHER Learning

It is great to know that you find NEO LMS easy to use and navigate! Here are some tips on how students can print a lesson that has been created with NEO. In the top right corner where their profile picture is found, there is a dropdown that says Print this page. This will allow them to print the current page they are on at the moment. For the other Apps, we love the suggestions, we would also be happy if you can share them with us via our Suggestion area of the Help desk. Besides, please feel free to contact your dedicated ACE representative about this.

Kind regards, CYPHER LEARNING team.

Replied 6/10/2022
Verified Reviewer
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 28/7/2022

NEO LMS Review

Pros

There are various kinds of assignments that can be given to students and they are easy to keep track.

Cons

The attendance cannot be modified according to what the school needs.

Response from CYPHER Learning

Thank you for taking the time to leave us a review for NEO. We are taking note of your feedback for future improvement on our attendance feature. A quick attendance tip that you may find interesting: you can add attendance as an activity and award points and badges automatically based on the students' attendance. This is a great way to motivate them to be present in your classes.

Kind regards, CYPHER LEARNING team.

Replied 6/10/2022
Jean
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/8/2022

Neo 101

Neo helped me to set up a user friendly virtual classroom. Assignments were easily created and synced to child classes. It allowed me to check on the progress of students from time to time.

Pros

Ease in organizing assessments. Neo provided a virtual platform to organize assessments for student learning thru their assignments feature.

Cons

The attendance. It would've been better if we can divide the dates into quarter/grading period.

Response from CYPHER Learning

Hi Jean, we appreciate you taking the time to provide feedback on NEO! We find your suggestion very insightful and will also check if these changes can be implemented in future releases. We would also be happy if you could share this with us via our Suggestion area of the Help Desk. Besides, please feel free to contact your dedicated ACE representative about this.

Kind regards, CYPHER LEARNING team.

Replied 6/10/2022
Rossyan
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/8/2022

NEO LMS for learning.

NEO LMS is best especially now that we are in this generation where technology is the key to everything.

Pros

This software is highly recommended. What I liked the most is that this software is all in one.

Cons

For me, every part of this software is essential for us.

Verified Reviewer
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 28/7/2022

Review

NEO LMS helped ease the checking of learners assessment. I am able embed my lessons and materials easily.

Pros

Easy to navigate. Most features are helpful in the teaching learning process

Cons

Attendance feature, needs to add some features like breaking down the dates into grading period.

Ciara
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/8/2022

NEO LMS Review

It was great and light because NEO is easy to navigate and very convenient specially in giving assignments and scoring them.

Pros

Easy to navigate. The features can be learned in minutes without difficulty.

Cons

Assignments from the mother/parent class doesn't sync properly (seldom)

Response from CYPHER Learning

Thank you for taking the time to leave us a review for NEO. Your responses will assist us in better serving you and other users in the future.

Kind regards, CYPHER LEARNING team.

Replied 6/10/2022
Dale
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/5/2022

Matrix LMS for Online Learning

Matrix LMS has been essential to our success as a business. The level of support has been exceptional.

Pros

The ease of setup, assessment task management and ongoing customer support are essential for our eLearning platform. Matrix LMS delivers all these features,

Cons

The level of reporting and compliance management could be improved. I have specific needs and have to adapt the reporting platform.

Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
2
Customer Support
5

5
Reviewed on 30/11/2018

Terrific Flexibility, Affordable, but be prepared to invest learning time

Very Good!

Pros

Flexible pricing plans that are reasonable. Has terrific add on features and customization. The tech support is very responsive, thorough, and 24 hours on weekdays. Love that there is an App as a learner choice. Frequent updates enhance my administrator experience regularly.

Cons

1) Training aids will get you started but you have to spend a great deal of time, and trial and error in learning to manage your LMS, build courses, etc. 2) I lost some completion data records where there should of been a hard stop warning that this could happen before I made the change. 3) There is no weekend tech support which I would likely use only occasionally. 4) I can't configure slides to move horizontally in a single slide click through fashion. Rather, I have to either load them individually or leave it as a vertical scroll through of the entire deck.

Robelei
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 23/9/2022

Neo Lms

Pros

The gamification, activities, and assessments help move away from the traditional pencil and paper activities.

Cons

Errors like http errors appear from time to time. Night mode is still buggy.

Response from CYPHER Learning

Thank you so much for taking the time to share your thoughts on NEO! We will make sure to keep you posted on further improvements and product updates in the future. If you'd like to discuss how we could have improved your experience, please contact your dedicated ACE representative.

Kind regards, CYPHER LEARNING team.

Replied 6/10/2022
Majoe
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
3

4
Reviewed on 19/7/2022

Review

Ok but could be better

Pros

Cheaper than Moodle.
Faster to load
logical connections are ok

Cons

Integration
Slow resolution with our question on uploading bulk questions.

Response from CYPHER Learning

We value your feedback very much, this request is already added to our in-progress task list. Alternatively, you may try a QTI converter to convert questions to QTI, this will allow you to bulk upload quiz questions. Our ACE Team is in communication with our Engineering Team and they will provide you with an update on the progress of this request.

Thank you! CYPHER LEARNING team.

Replied 6/10/2022
Donna
  • Industry: Banking
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
3

4
Reviewed on 27/9/2018

Overall great product, not so admin friendly

As mentioned, overall the product is great and is doing what we need it to do, so far. It has been a long and slow process getting things off the ground as we are learning as we go since there are no user manuals even for the admin functions. There is still so much more that we want to do and believe MATRIX will be able to, it's just taking the time to figure out how to do it.

Pros

There are a lot of features that can be turned on/off. It seems to have everything we need to accomplish out goals for an LMS.

Cons

There could be better documentation, there are not user manuals at all. Searching for help is time consuming and may not always get exactly what you are looking for. You have to implement a lot of things to discover how they work. Wish the relationship was more of a partnership; we are on our own pretty much until we message for help and that can even take a while to get the response we need. Wish there was someone we could call to get direct answers.

Response from CYPHER Learning

Hi Donna, thank you for your feedback. We do have user manuals for all types of users: administrators, instructors, and learners. The guides can be found on our website https://www.matrixlms.com/info/resources#section2 or in the platform in the Help Center, under Getting started guides. I hope this helps and please let us know if you need assistance with something in particular.

Replied 28/9/2018
Ranjana
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
2
Customer Support
5

4
Reviewed on 21/7/2022

Improve student experience

Good.

Pros

Responsiveness,
Pricing,
Support Forum

Cons

Old user interface
Inability to integrate different SSO capabilities e.g Login with Microsoft account (outlook.com)

Response from CYPHER Learning

We are glad that you had a good experience with MATRIX. Thank you for your trust! We are happy to let you know that MATRIX is capable of SSO with O365, which will allow you to log in with your MS365 account.

Kind regards, CYPHER LEARNING team.

Replied 6/10/2022
Karyl Jane
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/7/2022

User's Point of Review

It's always exciting to create my lessons, activities, and assessment for my student. The awesome features of LMS make it easier for students to learn. It also boost my confidence in presenting my lessons.

Pros

I like most the way we can organizer our own lessons and make it interactive. It also allows other websites to be embedded within the LMS.

Cons

The synchronization of lessons are sometimes not functioning.

Phill
Phill
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/2/2019

Awesome next gen digital learning

With a world class solution, the super responsive & customer focused support function make Matrix LMS best of breed!

Pros

Beautiful interface - ease of use - mobile responsive - inbuilt gamification - social community - Inbuilt Apps - automation of everything with innovative rules engine - this solution has it all!

Cons

Copyright attribution feature would assist with government focused applications

Manal
Manal
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
3
Customer Support
3

5
Reviewed on 26/8/2017

The best student interaction platform

Pros

It inculcates many features that transfers the real life classroom into an LMS portal. The last seen sessions of students, the various assignment formats and clear grading system are what I love the most.

Cons

It is very complex to be used, it needs a lot of practise and support to get the actual knowledge of.

118 reviews

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