--- description: Review of Aspect Quality Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Aspect Quality | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Call Recording Software](/directory/1718/call-recording/software) > [Aspect Quality](/software/267520/alvaria-quality-management) # Aspect Quality Canonical: https://www.softwareadvice.ie/software/267520/alvaria-quality-management Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/267520/alvaria-quality-management?page=2) > Alvaria Quality is a call center quality management solution providing effective ways to assess quality of voice and text-based customer interactions from multiple sources of quality including supervisors, QA analysts, customers, and others. These features help small, medium and large enterprises improve customer satisfaction, improve agent effectiveness and comply with increasing legal requirements and security concerns. > > Verdict: Rated **4.4/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 15 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Alvaria - **Location**: Chelmsford, US - **Founded**: 1973 ## Commercial Context - **Pricing Details**: Contact Aspect Software for detailed pricing information. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - Activity Dashboard - Alerts/Notifications - Archiving & Retention - Call Centre Management - Call Monitoring - Call Reporting - Call Tracking - Performance Metrics - Real-Time Data - Real-Time Monitoring - Recording ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Recording Software](https://www.softwareadvice.ie/directory/1718/call-recording/software) ## Alternatives 1. [Fathom](https://www.softwareadvice.ie/software/423207/fathom) — 5.0/5 (808 reviews) 2. [Clari Copilot](https://www.softwareadvice.ie/software/88654/wingman) — 4.7/5 (314 reviews) 3. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (871 reviews) 4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews) 5. [CallHippo](https://www.softwareadvice.ie/software/80310/callhippo) — 4.4/5 (680 reviews) ## Reviews ### "Great visual for schedules" — 5.0/5 > **Elias Alirio** | *29 July 2019* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: I like that segments for different activities in the day can be color coded so they are easily recognizable by people. I also find the fact that memos can be included in the segments very useful since this can tell workers what they need to do when they do not have access to emails for security reasons making communication overall extremely easy. > > **Cons**: The only issue that I have encountered is that at times when people input the wrong password to access their schedule, it blocks them from accessing. This has required in my experience that they close their browser, which can make the whole start of the shift complicated to some of them. If employees use web based software in the browser they opened it in, they may need to reopen the whole thing. > > I like this product since it helps people keep track of their activities. ----- ### "Good experience, its a flagship product for qualithy management" — 4.0/5 > **Robert** | *25 April 2018* > > **Pros**: The UI is very intiuitive and easy to use, They have a solid product; however it's very difficult to get customer issues resolved. They pay well, however they are very difficult to deal with on actually getting paid your bonus, you have to fight with them on every metric to prove you accomplished it. It's a technology company owned by venture capitalists." We always fair in treatment - they were very understanding when I was let go and had a great severance package" The incredible amount of knowlegde and training I have obtained. I have had an opportunity to work at the largest banks in the world and have them listen to what I have to say at the age of 33. Multiple campuses to support and worked there during a complete cutover of networking, great challenge > > **Cons**: Some of the integration from the on premise solution to the hosted/cloud needs some work with some of the other integration points (i.e. zipwire, and AQM classic ) needs to sundown the classic so you as a customer dont have ton continue to manage two systems. ----- ### "The Aspect Quality Management tool has been quite disappointing since moving to the cloud. Not good." — 2.0/5 > **Allison** | *7 June 2017* > > **Pros**: I like the ease of use, and how user-friendly it is to create searches, play call recordings, and score calls. > > **Cons**: The fact that since we have moved to the cloud we do not have the ability to play screen recordings in AQM is very disappointing. AQM has been our primary Quality Monitoring tool, and now it does not work for our needs. I am glad that we have WFO, but I still think AQM should carry the same functionality. ----- ### "Easy to use, everything in one place, great layout." — 5.0/5 > **Allison** | *10 May 2018* > > **Pros**: I enjoy the ease of maneuvering around the application. The layout is great, both aesthetically and functionally. > > **Cons**: The 30 minute timeout, regardless of whether you're active or not, is incredibly inconvenient. I have, on multiple occasions, been in the middle of creating a template when I get kicked out, and then I have to start all over. This is very frustrating, and it doesn't make much sense to have a tool that works this way. ----- ### "AQM" — 5.0/5 > **Loyce** | *21 May 2019* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Sound is clear. Ability to monitor real time activity of employees. I love the recording bit where i can search for previous interactions with customers. The screen capture functionality is superb, keeps employees in check. Ability to search for a particular contact. > > **Cons**: Some times the screen capture functionality does not work, only recording audio sound. At times, not all interactions are stored yet they could be needed. > > It works for me. Even when i am off work, i can always check in when i get back to get the different interactions. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/267520/alvaria-quality-management?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/267520/alvaria-quality-management) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data