---
description: Review of Omnichannel Personalization Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Omnichannel Personalization | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Personalization Software](/directory/4276/personalization/software) > [Omnichannel Personalization](/software/267571/omnichannel-personalization)

# Omnichannel Personalization

Canonical: https://www.softwareadvice.ie/software/267571/omnichannel-personalization

> Omnichannel Personalization was developed by Algonomy, formerly Rich Relevance, to support direct-to-customer brands, enterprise retailers, and B2B e-commerce companies in setting themselves apart through one-to-one personalized customer experiences. Available in English and Portuguese, the tool is geared toward online retailers in the UAE, Brazil, and Central Europe. 

Using AI, it delivers a deep-learning personalization engine (DLRM) with over 150 OOTB strategies, dynamic segmentation, and unified user profiles in real-time and at scale, up-selling and cross-selling products to every customer. 

Users can focus on customer-relevant campaigns that can boost engagement and sales share, rather than having to choose between tactical conversion goals and LCV. Thanks to multivariate testing (MVT), users can measure the effectiveness of product placement, layouts, and merchandising strategies with their live shoppers, generating first-hand brand data and buyer insights.
> 
> Verdict: Rated **4.3/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 3 Reviews |
| Ease of Use | 3.3/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 3.7/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Algonomy
- **Location**: San Francisco, US
- **Founded**: 2004

## Commercial Context

- **Starting Price**: US$0.01
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Brazil, Canada, France, Germany, India, Japan, Saudi Arabia, Singapore, Sweden, United Arab Emirates, United Kingdom, United States

## Features

- A/B Testing
- API
- Abandoned Cart Saver
- Account Based Marketing
- Alerts/Notifications
- Behaviour Tracking
- Behavioural Targeting
- CRM
- Campaign Management
- Campaign Segmentation
- Catalog Management
- Content Analytics
- Content Management
- Contextual Targeting
- Credit Card Processing
- Customer Profiles
- Customer Segmentation
- Customisable Branding
- Customisable Forms
- Customisable Templates

## Support Options

- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)

## Category

- [Personalization Software](https://www.softwareadvice.ie/directory/4276/personalization/software)

## Related Categories

- [Personalization Software](https://www.softwareadvice.ie/directory/4276/personalization/software)
- [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software)
- [eCommerce Software](https://www.softwareadvice.ie/directory/4340/ecommerce/software)

## Alternatives

1. [Shopify](https://www.softwareadvice.ie/software/390630/shopify) — 4.5/5 (6667 reviews)
2. [WooCommerce](https://www.softwareadvice.ie/software/163450/woocommerce) — 4.5/5 (1040 reviews)
3. [Wix](https://www.softwareadvice.ie/software/159592/wix) — 4.4/5 (10606 reviews)
4. [Squarespace](https://www.softwareadvice.ie/software/157453/squarespace) — 4.5/5 (3384 reviews)
5. [TikTok](https://www.softwareadvice.ie/software/354082/tiktok) — 4.6/5 (627 reviews)

## Reviews

### "Endless possibilities" — 5.0/5

> **Allan Bo** | *1 August 2018* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Being able to personalise the customer journey to an extend where it is not creepy, but rather beneficial and uplifting for the customers is increase both sales and more importantly improving the customer journey.
> 
> **Cons**: The software is very complex and therefore requires that you spend a lot of time working in their portal, creating rules and tweaking priorities in order to fully grasp complexity and interdependencies.

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### "Create and Craft" — 4.0/5

> **Simon** | *16 November 2018* | Retail | Recommendation rating: 7.0/10
> 
> **Pros**: There is a vast array of options available, allowing you to manipulate every section of the website depending on your needs. However, the algorithms in place, along with the multiple strategies mean you don't have to delve into the minutiae if you don't need to
> 
> **Cons**: The reporting has long needed improving in terms of knowing which products have performed well, although this is now being improved with the introduction of a new suite of reports.

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### "Good" — 4.0/5

> **Joseph** | *6 August 2018* | Retail | Recommendation rating: 7.0/10
> 
> **Pros**: Displays a good level of AI product recommendations without a need to manipulate results.
Makes best, relatively accurate output for new products as to what product recommendations display.
> 
> **Cons**: Reporting limitations.  Want/need a view of performance at line level.
> 
> Generally good, no issue of the quality of product recommendations, disappointed fairly frequently data rollup fails (so half a days data is missing for up to 72 hours) but Rich Relevance do not advise that this happens upfront, I need to raise a ticket each time causing unnecessary admin - have noted my concerns but was advised that Rich Relevance do not have the resource to communicate when this issue occurs.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/267571/omnichannel-personalization)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/ecommerce/omnichannel-personalization-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/267571/omnichannel-personalization> |
| en-GB | <https://www.softwareadvice.co.uk/software/267571/omnichannel-personalization> |
| en-IE | <https://www.softwareadvice.ie/software/267571/omnichannel-personalization> |
| en-NZ | <https://www.softwareadvice.co.nz/software/267571/omnichannel-personalization> |
| fr | <https://www.softwareadvice.fr/software/267571/omnichannel-personalization> |

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