--- description: Review of FirstResponse911 Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: FirstResponse911 | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [EMS Software](/directory/4308/ems/software) > [FirstResponse911](/software/267605/firstresponse911) # FirstResponse911 Canonical: https://www.softwareadvice.ie/software/267605/firstresponse911 Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/267605/firstresponse911?page=2) > FirstResponse911, a secure multi-site CAD-to-CAD solution, provides data interoperability by ensuring that public safety agencies can share 9-1-1 incident data in real time. FirstResponse911 continuously monitors and automatically transfers emergency call data between public safety agencies notifying them of critical 9-1-1 call information as the call progresses. FirstResponse911 continuously … 1) Monitors the 9-1-1 call center CAD 2) Provides CAD-to-CAD transfers of call information to the correct partner agency(s) 3) Notifies the correct partner agency(s) of critical 9-1-1 call information (e.g., address change, priority change, or a violent scene) as the call progresses 4) Provides acknowledgements that data was received by partner agency(s) FirstResponse911 has saved thousands of dispatch hours annually by eliminating phone or radio contact between 9-1-1 call centers and their partner agency(s). > > Verdict: Rated **4.9/5** by 17 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 17 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: DataTech911 - **Location**: Columbia, US - **Founded**: 1998 ## Commercial Context - **Starting Price**: US$5,495.00 - **Pricing model**: Other - **Target Audience**: 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Dispatch Monitoring ## Support Options - Chat ## Category - [EMS Software](https://www.softwareadvice.ie/directory/4308/ems/software) ## Alternatives 1. [EMS](https://www.softwareadvice.ie/software/324945/ems) — 4.4/5 (65 reviews) 2. [PowerDMS](https://www.softwareadvice.ie/software/85400/powerdms) — 4.7/5 (517 reviews) 3. [MidexPRO](https://www.softwareadvice.ie/software/231640/midexpro) — 4.9/5 (111 reviews) 4. [i3 Public Sector](https://www.softwareadvice.ie/software/442224/i3-public-sector) (0 reviews) 5. [eSchedule](https://www.softwareadvice.ie/software/171508/eschedule) — 4.8/5 (77 reviews) ## Reviews ### "Sanford Ambulance" — 5.0/5 > **Don** | *29 April 2025* | Public Safety | Recommendation rating: 10.0/10 > > **Pros**: The ease and user friendliness of the software. Even though once you set the software up you need to train on it, it is almost self explanatory. > > **Cons**: Importing trip notes into our CAD. Know this can't be fixed or helped at the moment but still extra steps for dispatchers and sometimes the notes get added to the wrong CFS by human error. > > Fantastic\! The software and especially the support is unmatched. CAD vendors should take lessons from FR911, now that's support\! \[sensitive content hidden\] and all the tech team should be commended\! ----- ### "FirstResponse911" — 5.0/5 > **Kim** | *29 April 2025* | Public Safety | Recommendation rating: 10.0/10 > > **Pros**: Expedited response times by sharing CAD information between agencies. Saving minutes by sharing data is saving lives. > > **Cons**: The only thing I would like to change is the reports. You can access the daily reports the day after and not same day if you need to review something. > > We have a complicated setup and DataTech was great to work with to set up FirstResponse911 to meet our needs. ----- ### "Review" — 5.0/5 > **Vicki** | *21 July 2022* | Public Safety | Recommendation rating: 8.0/10 > > **Pros**: Visible Display and receiving end acknowlegement > > **Cons**: Does not have 2-way access. > > Customer Service is great and proactive. ----- ### "Data flow between agencies CAD's" — 5.0/5 > **Karen** | *30 April 2025* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: A company that works with you very easily and quickly addresses any items you may want or need. Excellent communication and a good product for CAD sharing. > > **Cons**: Nothing that I can think of or that comes to mind. Maybe the CAD data flow could be faster. > > Great. Working with \[sensitive content hidden\] has been a pleasure, and our IT work with their IT happens without skipping a beat. ----- ### "FirstResponse 911 Works\!" — 5.0/5 > **Gloria** | *29 April 2025* | Public Safety | Recommendation rating: 10.0/10 > > **Pros**: It is fast and performs as expected. I do like the ability to adjust alert tones. > > **Cons**: It truly lives up to its promises, providing exactly what it guarantees without any surprises. > > It fulfills its promises with precision and excellence, leaving no room for disappointment. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/267605/firstresponse911?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/267605/firstresponse911) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data