About JIRA Service Management
JIRA Service Management pricing
JIRA Service Management has a free version and offers a free trial. JIRA Service Management paid version starts at US$60.00/month.
Alternatives to JIRA Service Management
JIRA Service Management Reviews
Feature rating
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Best Bug and Dev Tracking Application
Pros
Development and bug tracking can be a very challenging job. But with Atlassian's Jira ticketing system tracking is very easy. Ticket can be assigned to a team/person and how long the ticket was assigned can be easily tracked. Individual team/person can be held accountable with this tool.
Cons
Not sure if this is already there but based on the defined SLAs tickets that have crossed the SLA has to be notified to the assignee via email. This will be a reminder.
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
JIRA Service Management Review: Streamline Your Service Operations
JIRA Service Management is an excellent tool for service management, offering a robust ticket management system, integration with other Atlassian products, and customizable workflows. The reporting and analytics features provide valuable insights into your team's performance and customer satisfaction. However, the steep learning curve and limited customization options for the customer portal may be drawbacks for some users. The pricing may also be a barrier for small businesses and startups. Overall, if you're looking for a comprehensive service management solution and have the budget, JIRA Service Management is definitely worth considering.
Pros
1. Robust Ticket Management: JIRA Service Management offers a powerful ticket management system that allows you to organize, track, and prioritize tickets effectively. The interface is intuitive, making it easy to create, assign, and update tickets quickly and efficiently.2. Integration with Other Atlassian Products: If you're already using other Atlassian products like JIRA Software or Confluence, JIRA Service Management integrates seamlessly with them, creating a cohesive environment for your team to work in.3. Customizable Workflows: JIRA Service Management offers flexible and customizable workflows that allow you to automate your service operations, streamline processes, and improve team collaboration. You can define your own statuses, transitions, and actions, ensuring that your workflows match your service operations.4. Reporting and Analytics: JIRA Service Management provides detailed reporting and analytics that give you insights into your team's performance, customer satisfaction, and service metrics. You can create custom reports, set up dashboards, and track key performance indicators to help you make data-driven decisions.
Cons
1. Steep Learning Curve: JIRA Service Management can be overwhelming for new users, especially those who are not familiar with other Atlassian products. It takes some time and effort to learn how to use the platform effectively.2. Limited Customer Portal Customization: While JIRA Service Management offers some customization options for the customer portal, the options are limited, and you may not be able to customize it to meet your specific branding and design requirements.3. Price: JIRA Service Management is a premium product, and the pricing may not be feasible for small businesses or startups.
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Monthly for 1-5 months
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Review Source
Jira is great for software development collaboration
Pros
I love the ability to collaborate with development, product and design in one software so we can all see what each other is working on.
Cons
Permissions can be not so obvious and confusing why some things show vs not.
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
A Powerful Tool for Streamlining Service Management
JIRA Service Management is an incredibly powerful tool for service management. It offers a multitude of features, customization options, and automation capabilities to ensure that user needs are met. Though the cost can be prohibitive for some organizations, the benefits of streamlining and tracking service management processes make it an ideal choice for many businesses.
Pros
JIRA Service Management is an incredibly powerful and intuitive tool for streamlining service management processes. It offers an extensive variety of features and customization options to ensure that user needs are met. The user interface is modern and easy to navigate, and the workflow automation and reporting capabilities make it easy to track progress and ensure that tasks are completed on time.
Cons
Though JIRA Service Management is incredibly powerful, it can be difficult to learn and navigate for users who are unfamiliar with it. Additionally, the cost of the software and the services can be prohibitive for some organizations.
- Industry: Construction
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Jira: A Comprehensive Project Management Tool for Software Engineers
As a software engineer and scrum master, I have had the opportunity to use Jira in a professional setting. Jira has been a valuable asset for our team, helping us to manage development projects, track issues, and streamline workflows. With its customization options, integrations, reporting capabilities, and user-friendly interface, Jira has been instrumental in our ability to work effectively and efficiently. Whether it's prioritizing tasks, tracking progress, or collaborating with team members, Jira has proven to be a comprehensive and essential tool for software engineers at our company.
Pros
Pros: Customization: Jira is highly customizable, allowing you to create custom workflows, statuses, and transitions to match the specific needs of your team. This makes it easy to map out the development process and ensure that everyone is on the same page. Integration: Jira integrates seamlessly with other tools, including Bitbucket, GitHub, and Confluence, making it easier to manage projects and access relevant information in one place. Reporting and Dashboarding: Jira provides detailed reports and dashboards, helping you to track progress, identify areas for improvement, and make informed decisions. User-Friendly Interface: Jira has a clean and user-friendly interface that makes it simple to get started and use on a daily basis.
Cons
Complexity: While Jira is highly customizable, this can also make it complex to set up and use, especially for those who are new to project management tools. Steep Learning Curve: Jira has a steep learning curve, and it may take some time to master all of its features and capabilities. Performance Issues: Jira can experience performance issues, especially when used by large teams or for complex projects. Cost: Jira can be expensive, especially for larger teams, and may not be the best option for smaller organizations or individuals.
