About JIRA Service Management
JIRA Service Management pricing
JIRA Service Management has a free version and offers a free trial. JIRA Service Management paid version starts at US$60.00/month.
Alternatives to JIRA Service Management
JIRA Service Management Reviews
Feature rating
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Excellent service and project management tool
For the past five years, I've been using Jira, and during that time I've noticed a big improvement just about every time. It has been easy for us to keep track of the work that other teams have completed by logging it and adding service level agreements. You can use it to delegate tasks within your team, track progress on common goals, and share updates with your colleagues in real time or behind closed doors. Because of this, it is an incredible instrument.
Pros
The default settings for Jira Service Management allow you to maximize its potential right away, with nothing in the way of setup. It is possible to personalize it with a wide variety of settings so that it functions just how one would like it to.
Cons
Because our SSO implementation needs it, in order for a user to sign into the customer portal, they will first need to sign into the parent Jira site.
- Industry: Program Development
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
The best project management tool on the market
10/10
Pros
Flexible and customizable: Jira is highly customizable, allowing users to adapt it to their specific workflows and processes. This makes it a great tool for teams with different needs.Great for agile teams: Jira is well-suited for agile methodologies, such as Scrum and Kanban. It provides features like sprints, backlogs, and boards that can help teams manage their work more efficiently.Integration with other tools: Jira can be integrated with a variety of other tools, including GitHub, Slack, and Confluence. This makes it easier for teams to collaborate and share information.Powerful reporting and analytics: Jira provides powerful reporting and analytics features that can help teams track their progress and identify areas for improvement.Large user community: Jira has a large user community, which means that there are plenty of resources available for users who need help or want to learn more about the tool.
Cons
Flexible and customizable: Jira is highly customizable, allowing users to adapt it to their specific workflows and processes. This makes it a great tool for teams with different needs.Great for agile teams: Jira is well-suited for agile methodologies, such as Scrum and Kanban. It provides features like sprints, backlogs, and boards that can help teams manage their work more efficiently.Integration with other tools: Jira can be integrated with a variety of other tools, including GitHub, Slack, and Confluence. This makes it easier for teams to collaborate and share information.Powerful reporting and analytics: Jira provides powerful reporting and analytics features that can help teams track their progress and identify areas for improvement.Large user community: Jira has a large user community, which means that there are plenty of resources available for users who need help or want to learn more about the tool.
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Monthly for 1-5 months
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Review Source
Jira is great for software development collaboration
Pros
I love the ability to collaborate with development, product and design in one software so we can all see what each other is working on.
Cons
Permissions can be not so obvious and confusing why some things show vs not.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Comprehensive and Streamlined Service Management with JIRA
JIRA Service Management is a comprehensive and streamlined service management solution that can help teams quickly organize, track, and manage projects. The platform is highly customizable and allows users to tailor their workflow to fit their unique needs. The learning curve can be steep and the pricing structure can be expensive for some, but for teams looking for a powerful and efficient service management solution, JIRA Service Management is an ideal choice.
Pros
JIRA Service Management is an incredibly powerful and efficient service management solution that helps teams quickly organize, track, and manage projects. The platform is highly customizable and allows users to tailor their workflow to fit their unique needs. The interface is intuitive and straightforward, making it easy to navigate and use.
Cons
The pricing structure of JIRA Service Management can be an issue as it can be relatively expensive for some organizations. Additionally, the learning curve for setting up and using the platform can be quite steep, and it can be difficult to manage large projects with many moving parts.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
The Ultimate IT Service Management Tool
Overall, JIRA Service Management has been a game-changer for our IT service management processes. Its extensive features, customizable dashboards, and seamless integration with JIRA Software have significantly improved our incident management, problem management, and change management capabilities. Although the learning curve can be steep, the benefits of using JIRA Service Management are well worth the effort. I highly recommend JIRA Service Management to any organization looking to streamline their IT service management processes and boost efficiency.
Pros
JIRA Service Management is an incredibly powerful IT service management tool that offers an extensive range of features, including incident management, problem management, and change management. I particularly like the integration with JIRA Software, as it allows me to easily manage all aspects of IT projects and services in one place. The customizable dashboards and reports also provide valuable insights into performance and help identify areas for improvement.
Cons
The complexity of JIRA Service Management can be overwhelming, especially for teams new to the tool. Additionally, while the pricing is reasonable for larger organizations, it may be cost-prohibitive for smaller businesses or teams with limited budgets. Some users may also find the interface and navigation confusing at first.
