--- description: Review of UtiliSync811 Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: UtiliSync811 | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Municipal Government Software](/directory/4681/municipal/software) > [UtiliSync811](/software/267745/utilisync811) # UtiliSync811 Canonical: https://www.softwareadvice.ie/software/267745/utilisync811 Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/267745/utilisync811?page=2) > UtiliSync811 is a fieldwork scheduling and document management solution for municipalities and utility owners. The solution provides users tools such as fieldwork document digitalization, ticket management, forms automation, workflow optimization, document distribution and archiving. The software is also customizable, GIS integrated automates everyday tasks. UtiliSync811 helps municipalities systemize their processes and be audit ready. > > Verdict: Rated **4.9/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 7 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: UtiliSync ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Pricing is based on annual ticket volume. You have an unlimited number of users and support. Contact sales for a quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Dashboard - Activity Tracking - Alerts/Notifications - Archiving & Retention - Audit Trail - Autofill - Commenting/Notes - Conditional Logic - Customisable Branding - Customisable Forms - Customisable Reports - Customisable Templates - Customizable Fields - Data Capture and Transfer - Document Automation - Document Generation - Drag & Drop - Electronic Signature - Failed Inspection Tracking - File Sharing ## Integrations (2 total) - ArcGIS - Trimble Cityworks ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Municipal Government Software](https://www.softwareadvice.ie/directory/4681/municipal/software) ## Related Categories - [Municipal Government Software](https://www.softwareadvice.ie/directory/4681/municipal/software) - [Government Software](https://www.softwareadvice.ie/directory/4240/government/software) - [Inspection Software](https://www.softwareadvice.ie/directory/4573/inspection/software) - [Document Management Software](https://www.softwareadvice.ie/directory/722/document-management/software) - [Forms Automation Software](https://www.softwareadvice.ie/directory/4223/forms-automation/software) ## Alternatives 1. [FORM OpX](https://www.softwareadvice.ie/software/134569/form-com) — 4.5/5 (36 reviews) 2. [Kizeo Forms](https://www.softwareadvice.ie/software/177226/kizeo-forms) — 4.6/5 (62 reviews) 3. [GoCanvas](https://www.softwareadvice.ie/software/4144/canvas) — 4.4/5 (208 reviews) 4. [GoFormz](https://www.softwareadvice.ie/software/379912/goformz) — 4.8/5 (136 reviews) 5. [Flowfinity](https://www.softwareadvice.ie/software/164821/flowfinity) — 4.7/5 (23 reviews) ## Reviews ### "Nice ticket management system" — 5.0/5 > **Joel Neil** | *5 October 2023* | Media Production | Recommendation rating: 9.0/10 > > **Pros**: Ticket management system in complex human resources team works fine, never identified a single issue. Can sort aged tickets and creates a report of them to chase relevant people to resolve queries. > > **Cons**: Only the user interface might be renewed as sometimes it becomes difficult to see a helicopter view of tickets when you search what you needed. > > Used for a limited time in the US when assigned with a mapping project. It gave what we wanted and as I remember the customer service was very helpful. ----- ### "My review of the New UtiliSync811" — 5.0/5 > **Troy** | *7 January 2022* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: I've been using Utilisync for several years and the only issue that I had was pulling up old tickets and not getting all the information I wanted. Utilisync811 Nailed this update with the ease to pull up and sort older tickets and you now get all the information from the original ticket (phone numbers, email address's, etc.). > > **Cons**: There are two things I would like changed, but it doesn't make me not like using this new version. 1) When you click on a ticket it pulls up the ticket information on the right side (like the old version), highlights the area on the map (like the old version) but leaves all the other tickets still on the screen(not like the old version). There is button you can click to drop down the existing tickets which leaves you the map and current ticket information. It just makes it easier when you click on a ticket it brings up the map and ticket information. 2) This is something that will just take time getting used to but to me and the 5 other people in my department, we would like to go back to the No/Yes in questions like: boring , digging in road, emergency, rush and meet instead of True/False. > > We have to respond to anywhere from 150-400 tickets in a single day depending on the season. The ease and ability to sort through this many tickets is important and I have already noticed a speed in which this program runs compared to the later version. Customer service has always been great in responding with help questions and/or requests. ----- ### "Great application with excellent support\!" — 5.0/5 > **Chris** | *3 February 2022* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: The ease of use and configuration. I was very impressed with the direct interaction with the developers to help us get set up and continue to promptly support and answer ongoing questions. Utilisync will listen to customer input and continue to improve the application. > > **Cons**: I recently try to add a specific Map Image Layer from within a grouping of layers and it does not support this method, however Feature Layers are supported, so this really was not an issue. Support got back to me right away to help on this issue and explain this to me. > > Being more on a support role, I am not a direct, in- the-trenches, user of the product, but my experience has been great to get implemented and configured through the help of U ----- ### "Utilisync made paperless locates easy" — 5.0/5 > **Kevin** | *8 February 2022* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: It was super easy to set up and easy to train staff on. > > **Cons**: Would like more control over how maps display. > > Wonderful. We were the first organization in our region to implement, so Utilisync had to learn our 811 system from scratch. We largely signed the contract and they went to work, a couple weeks later we were fully functional. ----- ### "Good review" — 5.0/5 > **Brent** | *22 December 2021* | Civic & Social Organization | Recommendation rating: 9.0/10 > > **Pros**: Some of the new features are awesome and great > > **Cons**: Nothing so far planning on using it more ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/267745/utilisync811?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/267745/utilisync811) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data