About ThermoGRID

ThermoGrid is a cloud-based, field service solution for small to midsize residential contractor companies. It offers an integrated suite of applications to automate day-to-day operations and streamline service management. Smart dispatching takes into account the location of all available service techs at that time, their skill set, and most importantly their performance ranking to ensure the right technician is schedule for the job. Automatically generated invoices can be reviewed and signed by the client, at the time of job completion, on any mobile device. ThermoGrid’s load calculation tool captures the precise heating and cooling load volumes based on the size of the space, while the estimating tool allows for the auto-tagging of parts and equipment so the technician can quote the job without having to do external research; all parts and their respective prices are stored in the database. Our contact management functionality allows users to upload photos of the job site, purchase orders, service technician’s task sheets, and enables automatic scheduling and invoicing for maintenance agreements. Additionally ThermoGrid provides daily KPI and management reports as well as extensive training and support to ensure success.
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ThermoGRID pricing

ThermoGRID does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
N/A

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ThermoGRID Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 62 View all reviews
Roy W.
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/4/2020

5 Star

Could not be happier with the product and even more so with the support we have received from the entire ThermoGrid Team. Special props to [SENSITIVE CONTENT HIDDEN] for always being there to answer our questions with a positive attitude.

Pros

The ability to automate many of our daily tasks and customer touch points.

Cons

I really wish we had found Thermogrid sooner

Response from DXV Technology

Thank you Roy and Michelle for the positive feedback. It is our privilege to serve you and we will continue to be here to support you.

Replied 15/4/2020
Kristen B.
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
5

5
Reviewed on 30/6/2020

Awesome Contractor Software

We are able to solve all of our job costing problems. Once everything is input into the system we are able to track where every penny goes. Right now that is a huge guess for our company.

Pros

My favorite part about this software is the amount of detail that we can see. This will be VERY important to our company as we grow. Also the awesome amount of support that we have from the people behind the scenes.

Cons

There is nothing really wrong with the software itself. The thing that we are struggling with the most is the amount of set up that comes with moving into this software. We picked the wrong time to switch with it being the middle of the busiest time of year...

Response from DXV Technology

Kristen, Thank you for the feedback and choosing to go with ThermoGRID. Our support team will definitely ensure you are guided in the direction to achieve the success you want for your business.

Replied 7/7/2020
Brad V.
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
2
Ease of Use
2
Customer Support
2

3
Reviewed on 21/12/2018

Lacking features, functionality and support

After several months, we migrated to another tool and have been relatively happy. We found the promises and capabilities made were not matched by the tool or company to the degree expected.

Pros

It was relate easy to port over to it. We were operating in just a few weeks.

Cons

We found the tool required doing everything in a certain t made business challenging. We needed to be able to quickly make modifications to quotes at the customer site based on what was discovered. This was difficult. We followed the recommendations and loaded a huge library or parts only to discover that made finding the ones most usd here difficult and error prone. Most frustrating was service and training. A response of “ watch a video” isn’t what anyone wants to hear.

Response from DXV Technology

This is for the TemperaturePro franchise they had a contract with us that THEY do all training and support. Each new franchisee had to pay a large amount to sign up and we had to pay the franchise the $7,000 of it.

I would imagine that you believe there is a lack of features if you were not able to be trained properly by the franchise. The price book is 100% customizable and our system can do full AHRI matchup system estimates and take payment in less than 45 seconds.

All franchisees that singed up with TemperaturePro didn¿t know HVAC. It made it hard for them to use an HVAC specific software not knowing the operations of an HVAC business as well as not getting that support from the franchise.

We are no longer in an agreement with this franchise because it did not hold up its end of the agreement. Many franchisees have gone out of business due to the lack of support and training from the franchise.

We would be happy to show you everything our system can do.

Replied 24/12/2018
Emily P.
  • Industry: Consumer Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/8/2020

Alex G.

It is a great software, wish it was an app too.

Pros

It is very organized and easy to use. User friendly. Able to keep track of several employees store a ton of date, easy to locate information.

Cons

That it is internet based instead of being an app by itself. It tends to lag more since it is used in a browser.

Response from DXV Technology

Thank you for the review! The mobile app is set to be public for invoicing in 2 weeks. This will resolve issues with no internet, or spotty.

Replied 28/8/2020
Elizabeth C.
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/7/2020

Excellent Program with Superior Customer Service!!

Our overall experience with ThermoGRID has been exceptional. The high level of customer service provided by ThermoGRID outshines all others. Representatives are always available and answer our questions very quickly and accurately no matter what. Unlike some organizations, we have been able to get to know the ThermoGRID team which provides us with a level of security by allowing us to talk with the same team members each time we reach out. Forget any little things the software might lack as they are constantly updating and improving based on their client feedback.

Pros

What we like most about this program is the customization options for the end user. We are able to adapt color schemes within the scheduling calendar that helps highlight certain jobs/tasks at a quick glance along with creating our own categories for job types, customer acquisition recording, and much more. Additionally we have several custom documents that we have added to the program that we are able to attach to every applicable invoice and email directly to the customer. This program also has a simple yet effective integration with QuickBooks that helps us view customer balances directly at their profile page vs having to flip back to another program just to view credits/outstanding payments.

Cons

Integrating this software with our current business processes was very simple, but there may be room for improvement for client communication options along with a simplified remote payment system. We would also like to see credit card processing integration that allows for the swiping of a card or inserting a chip largely for client peace of mind.

Response from DXV Technology

Elizabeth, Thank you so much for this review!

We appreciate your feedback and will do anything we can to make the improvements that will benefit your company even more.

Replied 5/8/2020

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