4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About Nextiva

Nextiva brings customers and teams closer by connecting conversations in one AI-powered platform. We connect businesses to all of their conversations, helping them understand their customers in real-time to create personalized experiences that set them apart. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.
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Nextiva pricing

Nextiva does not have a free version and does not offer a free trial. Nextiva paid version starts at US$25.95/month.

Starting Price:
US$25.95/month
Free Version:
No
Free trial:
No

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Nextiva Reviews

Feature rating

Value for Money
4.6
Functionality
4.6
Ease of Use
4.6
Customer Support
4.6
5 reviews of 890 View all reviews
Nick
Nick
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/4/2024

Very Happy to Find Nextiva

I found and set up the callflow for our business. Our remote team was ready to receive calls and make outgoing calls within the day.

Pros

No hardware required. Setup was easy. Upfront cost and per user cost is very reasonable. Constant improvements are made. Customer service is accessible and very helpful. User friendly platform to customize a callflow for your business.

Cons

There is a learning curve to set up the callflow. However, it's not something you need to modify often after it's done.

Jodi
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/4/2024

Our company is highly satisfied with Nextiva Phone Systems

Fantastic! We are delighted customers.

Pros

The ease of setting it up. The professional nature of the employees at Nextiva. The cost is very reasonable.

Cons

Nothing other than plastic waste from the shipping.

Rein
  • Industry: Recreational Facilities & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 8/4/2024

They can’t even fix my problem and they ask for a good review

Worst experience ever! Try to avoid this! Cant even approve our messagepro experience.

Pros

I dont like anything. They telling me they will submit my problem to the engineering. They told me this more than 20x. Been waiting for more than a month now!

Cons

No I got stuck with this company! Worst company! Can’t even fix my issue. They been using a same excuse every single day.

Robert
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
2
Ease of Use
2
Customer Support
2

4
Reviewed on 2/4/2024

Nextiva is a stable provider but app could be improved

Good but could be better. Better app is definitely needed and the response time for support phone calls could be greatly improved.

Pros

Stability and ease of use and management. Have not had any major issues or outages since implementation.

Cons

The desktop application was replaced soon after we converted and it is not very good or well thought out. I don't understand why a desktop application will make my computer ring.

TANILLE
  • Industry: Maritime
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/4/2024

NEXTIVA HIRES EDUCATED AND KIND PEOPLE!

It is a pleasure to work with the Nextiva team. I enjoy working with competent and happy people. The culture of the company is consistent and admirable.

Pros

NEXTIVA HIRES EDUCATED AND KIND PEOPLE!
[sensitive content hidden] was patient while I set up our office system of four phones. He talked me through configurations and showed me how to change settings. After weeks of frustration dealing with Zoom, working with a competent customer service person was a delight. I've worked closely with two people from Nextiva, and I would hire them both at my company!

Cons

I wish that the app would ring instantly like a cell phone call, but there is a lag. I've tried keeping the app open and shutting it down, but neither seems to make a difference.

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