Nextiva

Pros

My favorite features are the texting, voicemail transcription and the fact that the app doesn't log out randomly. I do like that the caller id will show me that it is a call from Nextiva so I know its a business call and not a personal call.

Cons

I wish they had an option to have a separate ringtone

Pros

Price, ease of use, access remotely with no issues.

Cons

Website for administrating can be confusing to navigate at times.

Pros

Nextiva was a cost effective way to provide phones to several employees. With the help of our IT Team, we also were able to get all our phone calls to record.

Cons

Lack of training. We didn't get any training on how to use the phone system.
Nextiva depends on the internet., so when internet is down, so are the phones.

Alternatives Considered

Reasons for Switching to Nextiva

Pros

ability to customize. The call flow charts can be set up to service any need

Cons

customer service is poor. You will spend hours on the phone dealing with multiple departments.

Alternatives Considered

Reasons for Switching to Nextiva

Pros

Was a great company and that they have a great team of professionals and the products work.

Cons

That there sales reps will say one thing and then go on leave and not even document what was said and then your bill is around 3,000 for the life of your contract

Pros

We get emails to inform about voicemails are useful

Cons

difficult remoting in to access the voicemails

Pros

I can use it in my laptop, web and my mobile

Cons

I have not found any cons on this tool, it is cool

Pros

service options, there were many ways to create groups and chats

Cons

its been a while since we used them, but i believe getting access to our admin account and then having risks if an employee left/came back it was hard to access but thats not always a bad thing it just didnt fit our company at the time.

Pros

Voicemail operations and functions were convenient to use and easily altered.

Cons

Our transfer system was not operating properly.

Pros

The features and easiness is great for users

Cons

The price is not in affordable price range

Pros

Set up is very easy. The online Administrator Portal is very user-friendly and allows us to maintain our phone schedules as we need to, and the User Management function allows us to make changes quickly as they occur.

Cons

The Nextiva App needs more attention as we experience issues with it frequently. It's a wonderful feature when it is working properly but we see a lot of staff opting to not use it due to the issues experienced.

Pros

I like the admin interface it's very intuitive and easy to use it lets you get the job done

Cons

Some of the little things when daylight savings time happens we have to call to get it switched when a user takes over an extension there is one area we can't change so have to send that to support

Alternatives Considered

Reasons for Choosing Nextiva

Switched From

Reasons for Switching to Nextiva

Pros

What really makes any company is customer service and support. If we can't figure something out or are having issues their support team is always very quick to fix the issue and always have a good attitude.

Cons

Because we use the call center and call recording functionality some of the sites are hard to get to. Especially being a HIPAA secure account.

Alternatives Considered

Reasons for Choosing Nextiva

Switched From

Reasons for Switching to Nextiva

Pros

Nextiva has listened to their customer base over the years and fixed a lot of shortcomings. It is nice to see things being improved and Nextiva is now much more than just a phone system.

Cons

The support channels could be a little quicker on response time, but with the new Partner Support options, this is getting a lot better from a partner perspective.

Pros

Nextiva is a great service for my company. We use it daily. From text messages, calls, and voicemails it is an amazing service. The thing I like most about Nextiva is how easy it is to use. When it comes to texting customers and making contacts, or answering calls from outside the office, Nextiva has us covered.

Cons

I wouldn't say there's anything that bad about Nextiva. The only thing I have issues with sometimes is when I am texting a customer without saving their contact yet, when I save them as a contact it will remove all the previous chats and call log.

Pros

My favorite thing about Nextiva is "Nextiva on the go!" as I like to call it. You can use it remotely when you are not in the office, all you have to do is download the app and are able to answer your calls. They ease of transitioning calls from the office to your cell is great! It makes it very convenient! That is just o of many benefits to using Nextiva.

Cons

I can't think of anything at this time.

Pros

Easy of setup, ability to have phones anywhere there are ethernet connections. Support is 5* and easy to reach

Cons

Would like a little more admin functionality such as blocking calls and not needing support for this.

Pros

Was easy to get set up with help of onboarding team at Nextiva.
Like the HIPAA fax option. Saves money not having to pay for add'l fax service.
VOIP calls are clear. Polycom phones work well.
Customer service is very good. Chat, email, phone options. Quick response time.

Cons

No complaints to speak of. We have been using for a few years. On occasion we have to reboot a phone but no significant complaints.

Pros

After 3 years, the negatives so far outweighed any positives that I can't think of anything good to say about Nextiva or their service.

Cons

Their approach to business appears to be: lure the customer in, demand a 3-year contract, hide the part about auto renewal, provide just average level service, hire less than competent support staff to handle customer complaints, and hope the customer doesn't become aware of the auto renewal gimmick before the end of the contract term.

Pros

Affordability
Customer service
Ease of Use
Quick turnaround for services
Features available

Cons

Honest, I cannot think of any. They have been very good for my business, and I have no complaints.

Pros

In our organization, we have been utilizing Nextiva Business Phone Service to address our call center needs, and it has been an outstanding solution. Coupled with the Unity Client platform, Nextiva provides a comprehensive system that allows me, as a supervisor, to have a firm grip on monitoring and supporting my agents during their shifts.

Cons

The technical capabilities and call quality of Nextiva are top-notch, leaving me completely satisfied with its performance. If I were to make a suggestion for improvement, I would say it would be great if Nextiva could provide more options for generating reports. While the current reporting options cover most of our requirements, there is certainly room for additional features in this area.

Pros

I really like the ease of use and having the options for a desk phone, desktop app, and an iOS app.

Cons

Nothing major yet. The iOS app could be a little better with clearing missed calls and stopping the annoying pop-up that keeps asking me to enable cellular data when it is already enabled from my settings.

Pros

Extremely easy to use and program. It was an easy setup.

Cons

No real issues. the system worked flawlessly from the start.

Pros

Ease of moving phones around in our Network.

Cons

The texting is not working for us yet. We tried to set it up, but it seemed like it would be difficult to manage.

Pros

Out of all of the third-parties our company works with, Nextiva's Support Team is by far the most reponsive, patient, and understanding group I've had the pleasure of working with. Their Support Team is well-versed, knowledgable, and flexible, and it seems my issues always get resolved the very first time I reach out to them for support.

Cons

While their Nextiva / NextOS Voice portal is certainly not the worst administrative interface I've worked in, I do find that it's a bit confusing attempting to locate where a phone number or extension is hiding: having to jump around between the 'auto attendant', 'call groups', 'call center locations', and 'users' and manually search through each section is a more time consuming process than I feel it needs to be.

Pros

The cost is very affordable! The application is very easy to use and always have new updates rolling out.

Cons

Sometimes, it is glitchy but with the new updates and support we typically have a solution with in a day.

Pros

The service, as it is very user friendly. We are able to control most of the set up and installing a new user and or phone. The cost is very good when comparing features to other Voip Providers. The Features that come with the service is great and we have been very satisfied.

Cons

Nextiva One started out with a lot of issues but they have made some great updates and hopefully they keep enhancing it.

Alternatives Considered

Reasons for Switching to Nextiva

Pros

Nextiva is knowledge in their industry and product providing our company with an easy set-up and a system that is fairly easy to use.

Cons

The phone that was sent is of subpar standard and we were not informed of the additional cost to have it wireless. Be sure if you port numbers you let the set up representative know if it is a cell phone number or not.

Pros

Nextiva works very well for internal and external communication between our employees and customers.

It has a lot of functionality that is simple to setup.

Our account rep [sensitive content hidden] is awesome and works with us on everything!

Cons

The administrative management of the account could use some uplift in UI/UX. It's difficult to find more niche things such as a specific type of call log because it's buried under another tab that doesn't really make sense.

Alternatives Considered

Reasons for Switching to Nextiva

Pros

Nextiva provides easy deployment, management, and platform-agnostic functionality. Support is excellent. Every support experience has been positive, with problem resolution in an expedited manner. Kudos to Nextiva for having a very well trained support workforce!

Cons

The solution is terrific and works consistently. No issues.

Pros

Besides the clear calls and not having to worry about dropped calls (which is A+). The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead.

Cons

I really would like to see 2fa being an option for security settings. Maybe it is there now, but we dont have it

Pros

Stability and ease of use and management. Have not had any major issues or outages since implementation.

Cons

The desktop application was replaced soon after we converted and it is not very good or well thought out. I don't understand why a desktop application will make my computer ring.

Pros

Telephone service is great. The cost quite reasonable and the technical support fast and fabulous. I also use the e fax system which is excellent in every way, easy to use and quite comprehensive. Unlike other systems which have you email to a system - and deliver it to one fax number, Nextiva has a fax portal where you can send a fax to multiple fax numbers as well as sending the faxed documents to an email address. Cost, service and support are superior to all other systems I have tried.

Cons

Nothing in the system is an issue - works well

Pros

Super easy system to use, GREAT support to help when I need anything and I can speak to HUMANS! This is a game changer in these days it saves me so much time and gets a faster resolution.

Cons

I do not have anything currently. I really like the system we have and would recommend it highly.

Pros

Comparable pricing, good features, easy to setup, good tech support thus far.

Cons

Some features like video conferencing and integrations are limited.

Pros

With their software we were able to achieve our goals of routing calls for all 14 of our salons to one centralized location.

Cons

Their sales process is aggressive, and they try to make you move quick to sign. Read the fine print on their contracts. There is not an out if you are oversold licensing by their sales team. If you are oversold licenses by their sales team, they will try to ping you with an early removal fee. Upon seeing this we went rounds and rounds with account managers to get the extra licensing we were told we needed by the sales team removed. The process of removing the extra licensing took us from August 2023 to it finally happening in January of 2024, all the while we were being charged for those licenses. When we initially brought this to Nextiva's attention they told us that we were the ones that requested this. This wasn't true, we spoke with the sales team about our company needs/size/operations, and they told us that we needed for number of licenses. How could we know with no prior experience working with their company. We had to go through call after call/meeting after meeting/follow up email after follow up email to get some sort of resolution. In this time, we were passed through to two different account managers and had to start the process all over again. We were always waiting on "approval" from hire up. Be warned, their contracts have an auto renew clause hidden in the fine print which is a link at the bottom of the contracts not even fully explained in the contract unless you click the link.

Pros

That we could attach notes to our calls.

Cons

That agents cannot see the calls in queue. They only see a number

Pros

I like how if you have any issues with the Nextiva system, you can call the help desk and get serviced fairly quickly. (some days are better than others)

Cons

This one is easy for me. What I like the least about Nextiva is a lot of times when we fix/add a change to our phone tree, it can mess up other aspects of our phone tree. What has worked in the past could break and no one understands why. This mainly happens when we try to adjust to auto attendant. We try not to change much.

Pros

NEXTIVA HIRES EDUCATED AND KIND PEOPLE!
[sensitive content hidden] was patient while I set up our office system of four phones. He talked me through configurations and showed me how to change settings. After weeks of frustration dealing with Zoom, working with a competent customer service person was a delight. I've worked closely with two people from Nextiva, and I would hire them both at my company!

Cons

I wish that the app would ring instantly like a cell phone call, but there is a lag. I've tried keeping the app open and shutting it down, but neither seems to make a difference.

Pros

The management tools. Nextiva gives me the ability to manage my team more effectively.

Cons

The way call history is interpreted. I have found other data points in Nextiva that provide a more straightforward representation of call history data.

Pros

Its User friendly , it has computer app, phone app and also can use on voip physical phone as well

Cons

I dont know anything bad yet but if i ever face i know they have my back

Pros

I liked the included features for the price.

Cons

I have not found anything that I dislike yet.

Alternatives Considered

Reasons for Choosing Nextiva

Switched From

Reasons for Switching to Nextiva

Pros

Cost, ease of use, functionality is comparable to the best systems out there.

Cons

The Reporting features are limited. Basic call queuing license doesn't cover reporting?! Why have it if you can't see what's being routed where...

Pros

Customer service is great. Ease of Use is there. Clarity in how to get to your goals for the phone system.

Cons

There is not much I don't like. Nothing so huge that it would need to be mentioned.

Pros

The call flow is great. I run seven companies, fourteen phone numbers and seven different call flows. With our previous provider, I had to have seven separate accounts and logins. This made administrating the system tedious. Nextiva allows me to have one account where I can see all of my numbers, call flows, messages and user in one place. It makes things like administrating temporary alternate call routing or message changes very easy. I also like the ability to customize and tailor the system to our exact requirements.

Cons

We had quite a few issues with setup and deployment. Most of it had to do with some customization that we required. I spent about 11 hours over four days on the phone with tech support customizing caller ID, call flows, soft keys on our Ploycom phones, and provisioning of phones. The provisioning was the most troublesome. In fact, I still have one remote worker phone still not provisioned because of an incompatibility with an Xfinity Arris Gateway.

Pros

We use NEXTIVA VOIP as our phone service and it is great; it rings to our cell phones, and has caller ID, and voicemail. Their customer service is very professional. It is an incredible value for the money.

Cons

We have not had any issues with our NEXTIVA service.

Pros

No hardware required. Setup was easy. Upfront cost and per user cost is very reasonable. Constant improvements are made. Customer service is accessible and very helpful. User friendly platform to customize a callflow for your business.

Cons

There is a learning curve to set up the callflow. However, it's not something you need to modify often after it's done.

Pros

This system is easy to use, the connection is clear, has every feature that we need, is cost effective and customer support is excellent

Cons

There have been some price increases every year since we started with Nextiva, but it is still a very reasonable plan.

Pros

Consistent service. I don't want to say "never," but service related issues on their end are very, very rare - almost unheard of. We use them in our corporate office, corporate franchises, and highly recommend them to franchisees. It's easy to forget they're there because it runs so smoothly.

Implementation is easy and thorough through their implementation team.

Customer service is top notch. The reps are knowledgeable and helpful.

Cons

Managing auto attendants for multiple locations is difficult through the web interface. There's not a single screen to upload a recording, listen to it and others, and apply the right one to the attendant.

For auto attendants that need different recordings for things like emergency closures or holidays, there is not a third option beyond Business Hours and After Hours that can be enabled quickly. The two have to be manually overwritten before and after.

Pros

The fact that it is an answer for so many of our communication needs: Phone, Fax, Crm and Texting.

Cons

The text was a little bit hard to get set up on my mobile phone.

Alternatives Considered

Reasons for Choosing Nextiva

Switched From

Reasons for Switching to Nextiva