--- description: Review of Zendesk Suite Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zendesk Suite | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Zendesk Suite](/software/26892/zendesk-talk) # Zendesk Suite Canonical: https://www.softwareadvice.ie/software/26892/zendesk-talk Page: 1 / 165\ Next: [Next page](https://www.softwareadvice.ie/software/26892/zendesk-talk?page=2) > Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large. Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images. Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads. > > Verdict: Rated **4.4/5** by 4094 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4094 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$115.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Support only pricing starts at $19 per agent/month. Suite pricing starts at $55 per agent/month. Free trial available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Singapore, Spain and 5 more ## Features - AI Copilot - API - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Archiving & Retention - Asset Tracking - Assignment Management - Audit Trail - Automated Responses - Automated Routing - Automatic Call Distribution - Autoresponders - Availability Management - Batch Communications - Blended Call Centre ## Integrations (215 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 200 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) ## Related Categories - [Account Management Software](https://www.softwareadvice.ie/directory/3606/account-management/software) - [Online CRM Software](https://www.softwareadvice.ie/directory/387/online-crm/software) - [Insurance CRM Software](https://www.softwareadvice.ie/directory/342/insurance-crm/software) - [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software) - [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18812 reviews) 2. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1789 reviews) 3. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3486 reviews) 4. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1728 reviews) 5. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Good for Keeping Customer Requests Organized" — 5.0/5 > **Swetha** | *16 August 2026* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: I liked having customer messages and support requests organized in one place. It was easy to see who was handling a ticket, check previous conversations, and follow up without losing the context. Email notifications and ticket status updates were useful too. > > **Cons**: The interface could feel a little busy, especially when there were a lot of tickets. Some settings and filters were not very obvious at first, so it took some time to get comfortable with everything. ----- ### "Getting started with Zendesk from scratch" — 4.0/5 > **Leonardo** | *29 December 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Excellent customer support platform, making it easy to centralize service channels (such as email, WhatsApp, Instagram DM). The integration possibilities also make a difference, making it easy to incorporate other third-party channels. > > **Cons**: Many simple but useful features are left out in order to focus on new products. The community provides constant feedback, but with a focus on AI features, the Zendesk team has not tried to improve the experience of existing products (except for UI improvements). > > As a self-taught Zendesk Admin, having an engaged community that supports one another made it easier for me to understand the Zendesk Suite and provide quick and efficient support to customers. Especially in LATAM, where WhatsApp is widely used, the native integration with Meta makes all the difference. ----- ### "Zendesk works, but the subscription based model is outdated" — 3.0/5 > **John** | *16 July 2026* | Information Technology & Services | Recommendation rating: 3.0/10 > > **Pros**: I do like how it funnels all contact channels into one central platform, 'bringing it all together', which really helps with customer care. > > **Cons**: Like so many others today, I do not like the subscription based model. The features work pretty well, but still, there was a steep learning curve for it. > > I have cut down my usage of zendesk suite quite a bit. Because of the inital complexity, and the Forever, forever, ongoing cost, we are building our own internal crm system that does the same thing, but we will outright own it forever. ----- ### "Not as good as it used to be" — 2.0/5 > **Richard** | *26 June 2026* | Information Technology & Services | Recommendation rating: 3.0/10 > > **Pros**: Helps us keep customer support issues organised and provides a means to publish our help documentation. > > **Cons**: There are so many missing features that it's hard to pick. Top issue is that the Support views (of tickets) do not automatically refresh. This has been requested for 8+ years. In 2026, you still have to refresh the browser page to see new/updated tickets\! > > We have used Zendesk since the early days, when it was geared towards small businesses. It was a leader at the time, but has since been surpassed by other similar suites. Unfortunately, moving away from it is far from simple - we are locked in. So many basic feature requests have been ignored in favour of those supporting larger organisations. ----- ### "Easy to Use Platform for Customer Support and Communication" — 4.0/5 > **Tushar** | *17 June 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Zendesk Suite makes it easy to manage customer conversations from different channels in one place. The interface is straightforward, and the ticketing system helps keep requests organized. The reporting features and automation tools save time and improve team communication. > > **Cons**: Some advanced features take time to configure, and the pricing can increase as additional functionality is added. New users may need some training to fully understand all available options. > > My overall experience with Zendesk Suite has been positive. It has helped improve communication with customers and made it easier to track and resolve support requests. The setup process was smooth, and the platform provides useful features for managing emails, tickets, and team collaboration. It offers good value for organizations looking for a centralized customer support solution. ----- Page: 1 / 165\ Next: [Next page](https://www.softwareadvice.ie/software/26892/zendesk-talk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/26892/zendesk-talk) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data