--- description: Review of HappyFox Help Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HappyFox Help Desk | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Auto Dealership CRM Software](/directory/3171/dealership/software) > [HappyFox Help Desk](/software/26972/happyfox) # HappyFox Help Desk Canonical: https://www.softwareadvice.ie/software/26972/happyfox Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.ie/software/26972/happyfox?page=2) > HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more. HappyFox sorts tickets based on priority and then organizes them based on pre-determined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to customers. Each ticket contains a running log of actions taken so that all team members have visibility into the edits taking place. HappyFox offers industry standard security features for managing and storing user's data. These features include SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs. HappyFox is available on a monthly subscription basis that includes support via email and phone. > > Verdict: Rated **4.6/5** by 92 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 92 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: HappyFox - **Location**: Irvine, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$24.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: There is a free 30 days trial that requires no swiping of your credit card. You can choose from 3 plans - Mighty, Fantastic and Enterprise plans that help you solve customer support bottlenecks of different sizes. All plans come with unlimited tickets, smart business rules, knowledge base, multilingual support, rich text formatting in tickets, SSL security and iOS \& Android apps. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Canada, Germany, India, United Kingdom, United States ## Features - @mentions - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Trail - Automated Responses - Automated Routing - Autoresponders - Availability Management - Call Centre Management - Canned Responses - Capacity Management - Case Management - Catalog Management - Change Management ## Integrations (41 total) - Adobe Commerce - Asana - BigCommerce - ChartMogul - ClassLink - Dialpad - FreshBooks - FullContact - GitLab - Google Workspace - HappyFox Chat - Highrise - HubSpot Service Hub - Insightly - Intune HRMS ... and 26 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Auto Dealership CRM Software](https://www.softwareadvice.ie/directory/3171/dealership/software) ## Related Categories - [Auto Dealership CRM Software](https://www.softwareadvice.ie/directory/3171/dealership/software) - [Higher Education CRM Software](https://www.softwareadvice.ie/directory/3231/higher-education/software) - [Complaint Management Software](https://www.softwareadvice.ie/directory/499/complaint-management/software) - [Banking CRM Software](https://www.softwareadvice.ie/directory/336/banking-crm/software) - [Hotel CRM Software](https://www.softwareadvice.ie/directory/339/hospitality-hotel-resort-crm/software) ## Alternatives 1. [Guru](https://www.softwareadvice.ie/software/103160/guru) — 4.8/5 (639 reviews) 2. [Connecteam](https://www.softwareadvice.ie/software/109560/connecteam) — 4.6/5 (5058 reviews) 3. [Confluence](https://www.softwareadvice.ie/software/430492/confluence) — 4.5/5 (3663 reviews) 4. [Document360](https://www.softwareadvice.ie/software/96197/document360) — 4.7/5 (290 reviews) 5. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.5/5 (685 reviews) ## Reviews ### "Strong Ticketing System" — 4.0/5 > **Verified Reviewer** | *30 July 2019* | Law Practice | Recommendation rating: 8.0/10 > > **Pros**: Happyfox sets out what it is meant to do - a strong, automated ticketing system. Happyfox can be quickly setup, has a strong support team, and is constantly working on improvements. Some of the best features of the software include customization of categories (ticket fields, contacts), a sleek and clean UI for administrators, built-in Knowledge Base, automatic ticketing, recurring tickets, ticket threading, and multiple ticket intake (email, widiget, login). > > **Cons**: A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features. It is limited ticketing and providing a knowledge base. Some of the newer features including project management and asset management is a little light, but, definitely improvements on turning Happyfox into a fully fledged ITSM. > > I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly increased the efficiency and productivity of our team. ----- ### "Not too complex, not a ton of features, but it does do and accomplish exactly what it says." — 4.0/5 > **David** | *5 June 2018* | Recommendation rating: 10.0/10 > > **Pros**: HappyFox is limited in what it can offer (especially the free version) but it does function as a help desk ticketing system very well. Users have a portal to submit tickets, check on progress, and respond to a help desk technicians updates or solutions. Managers can track tickets, view what's left open, and put policies in place that make sure tickets are not forgotten and are assigned the proper priority to get taken care of. > > **Cons**: There's not much I can think of regarding HappyFox that I'd consider a "Con". Yes, it has limitations but for the price you pay (unless you use the free version) it's worth every penny no doubt. I'd like to see a large file size limit when responding to tickets though. Often times the responders to tickets like to attach many screenshots or even video files for users to follow along with to product a solution but every now and then it wouldn't attach correctly. Also adding a knowledge base to reference in responses to support tickets would be amazing > > Finally found a way to organize all support issues and questions in one place rather than using a support@ email or mailing list. Also cut down on the number of users who would email one support person individually over and over again instead of getting their request to the rest of the team. ----- ### "HappyFox makes us sad..." — 3.0/5 > **Alex** | *21 December 2018* | Computer Networking | Recommendation rating: 5.0/10 > > **Pros**: Responsiveness of the sales team to get a demo going and their willingness to work with us on configuration issues. Simple system to use if you have a simple help desk need. > > **Cons**: Our help desk became complex quickly. HappyFox does not support any level of complexity. For example, no capability of adding fields that have values dependent on others. This has led to very complex form designs. No ability to customize the layout of the forms... every field is just thrown down the left side one after the other. For over a year they did not support daylight savings time. This made it very difficult to manage as we had to get all our users to change their settings to move them to another time zone certain times of the year. They list some big enterprise clients - I can't see how any of these firms would actually use it beyond a very limited scope. It doesn't scale. Very easy to break - Every month I have to double check my reports to make sure they did not export the data in a different layout. > > Great response from the sales team. Beyond that, it has not been a great experience. Very frustrating to modify and breaks easily. ----- ### "Definitely the Best" — 5.0/5 > **Loris** | *2 November 2016* | Recommendation rating: 10.0/10 > > **Pros**: Intuitive interface that helps focus on incoming requests Highly customizable > > **Cons**: It creates a ticket of every email sent to the mail id, irrespective of their authenticity. > > Have been using this for quite a few time and definitely the best one. It has eased of all my trouble top accumulate tickets from all sources. This software easily gives all the tickets raised from various sources like email, social media, phone call, chat,website widgets and everything. Love it. ----- ### "Great Software" — 5.0/5 > **Michelle** | *16 November 2018* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: It is very versatile and easy to use. I was able to integrate this with Magento which was a huge bonus. > > **Cons**: I can not think of one thing I disliked about the software. Perhaps it could be a bit cheaper to use but the price seemed pretty competitive with other apps like it. > > I would, and have, recommend this software to anyone looking for a great program for their business. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.ie/software/26972/happyfox?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/26972/happyfox) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data