--- description: Review of MSP360 Connect Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: MSP360 Connect | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Remote Desktop Software](/directory/4019/remote-desktop/software) > [MSP360 Connect](/software/270230/msp360-connect) # MSP360 Connect Canonical: https://www.softwareadvice.ie/software/270230/msp360-connect Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/270230/msp360-connect?page=2) > MSP360 Connect is remote desktop and remote support software for people who need to work on computers they cannot access in person. It serves MSP owners supporting customers, internal IT teams helping employees, and small businesses accessing office systems from other locations. Instead of asking someone to describe every screen or waiting for an on-site visit, you can connect to a Windows or macOS computer, see the issue, and work with the user directly. Multi-monitor support and in-session communication make everyday assistance easier. Windows-to-Windows sessions support file transfer and recording, helping technicians share needed files and keep a record of troubleshooting. Choose the edition around how you work. Connect Free suits personal, attended access, such as helping a friend with a computer problem. Connect Pro serves small businesses that need unattended access to Windows PCs and servers. Once configured, it lets authorized users connect without someone at the remote computer approving the session. For teams supporting multiple customers or departments, MSP360 Managed Connect provides a centralized web console, browser-based access to Windows and macOS computers, technician permissions, and connection reports. Bulk agent deployment reduces repetitive setup, and multiple technicians can join an attended session when an issue needs a second opinion. Encrypted connections help protect remote sessions, while two-factor authentication helps secure the Managed Connect console. Getting-started guides and online documentation explain installation, connection setup, and security options. Managed Connect includes 24/7 technical support, and a free trial lets your team evaluate its workflow before purchasing. > > Verdict: Rated **4.3/5** by 45 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 45 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: MSP360 - **Location**: Powell, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: MSP360 Connect is free for personal use, $89.99 a year per device on Pro, and from $1 per endpoint a month on Managed Connect for MSPs and IT teams. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Chat/Messaging - Collaboration Tools - Desktop Virtualisation - Diagnostic Tools - Event Logs - File Management - File Sharing - File Transfer - Live Chat - Meeting Management - Mobile Access - Monitoring - Multiple Monitor Access - Multiple User Accounts - Print Management - Real-Time Chat - Real-Time Data ## Integrations (1 total) - HaloPSA ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Desktop Software](https://www.softwareadvice.ie/directory/4019/remote-desktop/software) ## Related Categories - [Remote Desktop Software](https://www.softwareadvice.ie/directory/4019/remote-desktop/software) - [Remote Support Software](https://www.softwareadvice.ie/directory/4537/remote-support/software) ## Alternatives 1. [TeamViewer ONE](https://www.softwareadvice.ie/software/99131/teamviewer) — 4.6/5 (11641 reviews) 2. [AnyDesk](https://www.softwareadvice.ie/software/100985/anydesk) — 4.6/5 (1798 reviews) 3. [RemotePC](https://www.softwareadvice.ie/software/100979/remotepc) — 4.7/5 (583 reviews) 4. [Zoho Assist](https://www.softwareadvice.ie/software/392373/zoho-assist) — 4.7/5 (1495 reviews) 5. [GoToMyPC](https://www.softwareadvice.ie/software/99800/gotomypc) — 4.8/5 (589 reviews) ## Reviews ### "It allowed me to receive remote support on my server" — 5.0/5 > **Edymar** | *3 July 2018* | Recommendation rating: 8.0/10 > > **Pros**: It was easy to install, and I liked it very much that a third party can only connect if I allow the accuse and that the encryption key is quite secure. Supports the following operating systems: Windows Server 2003/2008/2012/2016 , Windows Server 2008/2012 R2 and Windows 7/8/10 > > **Cons**: for now it is in BETA mode and we do not know what its price will be, and if it will remain free for all operating systems, and although if it worked for me on a Windows server, it did not work on Windows 7 Enterprise 64Bits even though I tried to add it to the DEP data execution prevention list, but I think it is due to some error by the beta phase > > Despite being in its BETA phase, I was able to use it to receive remote support on my server for a long period of time without losing connection, its cost of 0 dollars saved me expenses for my small business ----- ### "A True Unsung Hero of Remote Assistance" — 5.0/5 > **Scott** | *18 April 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: So the biggest pro for CB RA has to be that the program is FREE, which is pretty amazing given the number of features they have jammed into this platform. Another huge pro is that they are CONSTANTLY updating it, not only adding new features, but they are actively listening to customer feedback and implementing fixes and patches quickly to resolve any issues. They also have pretty much every single feature that the paid for, and ultra-expensive, applications do, again, for NOTHING\! > > **Cons**: The only CON I can come up with is that the settings seem somewhat lacking - meaning that they don't offer the intricate level of control that some other apps do. Isn't necessarily a bad thing, just something I noticed. I would also love to see 2-way audio, not just for the chat feature. > > I found the Remote Assistant app right after purchasing their Desktop Backup application, and it has really reshaped how I think about what I should be paying for in a Remote Assistant application. I was previously paying a good bit of money for one of the top 5 remote assistant programs, and as it turned out, there was no reason to because Cloud Berry's Remote Assistant has everything they did, and more. So I'm saving thousands per year AND I have more features\! ----- ### "tried it once, didn't spend any more time on it. I have only tried the Trial" — 3.0/5 > **Michael Dyhr** | *15 February 2018* | Information Technology & Services | Recommendation rating: 0.0/10 > > **Pros**: Works a bit like teamviewer. When finally connected it worked perfect. User interface is ok, but not perfect yet. > > **Cons**: you have to actually install the product, and it is not just click install, you have a full installation to remote a pc. I'm using teamviewer and ScreenConnect, I far prefer these product as they are easier for my customer to run. ScreenConnect doesn't need the user to read 9 digits and a code. As an idea you could adopt the administrator feature, or team feature, so that you will have a special client for the end user, and they just click and run (NO INSTALL) and then it will popup on the supporters desktop that a person needs help and with one click you are connected. ----- ### "Love the implementation. Needs a few features to be more easily functional." — 4.0/5 > **Verified Reviewer** | *20 July 2018* | Recommendation rating: 9.0/10 > > **Pros**: Love that this is replacing Teamviewer for me. Interface is simple for simple remote connections. Reliable. > > **Cons**: Can't store a directory of computers that I connect to. Cumbersome connection requirements for unattended access. Why not simply do a computer ID and password with high strength? No option to start-up at computer start so that if there is a reset on the computer (power outage), I don't lose access to the remote PC. Run it as a service. ----- ### "COVID-19 Must have app" — 5.0/5 > **Verified Reviewer** | *20 March 2020* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Forced at the last minute to work remotely, I had little time to transfer current projects at work to the cloud. Need a platform that was fast and quick to learn. This fits the bill perfectly. > > **Cons**: I haven't found one yet. I don't rely on remote desktop apps much. > > I haven't had time to really use it a lot but so far it has done everything I needed to catch up quickly. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/270230/msp360-connect?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/270230/msp360-connect) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data