--- description: Review of MSP360 Connect Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: MSP360 Connect | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Remote Desktop Software](/directory/4019/remote-desktop/software) > [MSP360 Connect](/software/270230/msp360-connect) # MSP360 Connect Canonical: https://www.softwareadvice.ie/software/270230/msp360-connect Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/270230/msp360-connect?page=2) > MSP360 Connect is a remote desktop solution designed for MSPs, IT professionals, businesses, and individuals. Whether providing remote support, managing IT infrastructure, or accessing personal devices, MSP360 Connect delivers fast, stable, and secure remote access. With features like unattended access, strong encryption, and seamless connectivity, it ensures efficient troubleshooting, remote maintenance, and collaboration—eliminating the need for on-site visits. > > Verdict: Rated **4.4/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 41 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: MSP360 - **Location**: Powell, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$89.99 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: The price depends on the selected edition – Free, Pro or Managed. Visit MSP360 website to compare all three plans and choose one that suits you best. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Chat/Messaging - Collaboration Tools - Desktop Virtualisation - Diagnostic Tools - Event Logs - File Management - File Sharing - File Transfer - Live Chat - Meeting Management - Mobile Access - Monitoring - Multiple Monitor Access - Multiple User Accounts - Print Management - Real-Time Chat - Real-Time Data ## Integrations (1 total) - HaloPSA ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Desktop Software](https://www.softwareadvice.ie/directory/4019/remote-desktop/software) ## Related Categories - [Remote Desktop Software](https://www.softwareadvice.ie/directory/4019/remote-desktop/software) - [Remote Support Software](https://www.softwareadvice.ie/directory/4537/remote-support/software) ## Alternatives 1. [TeamViewer ONE](https://www.softwareadvice.ie/software/99131/teamviewer) — 4.6/5 (11636 reviews) 2. [AnyDesk](https://www.softwareadvice.ie/software/100985/anydesk) — 4.6/5 (1795 reviews) 3. [RemotePC](https://www.softwareadvice.ie/software/100979/remotepc) — 4.7/5 (583 reviews) 4. [Zoho Assist](https://www.softwareadvice.ie/software/392373/zoho-assist) — 4.7/5 (1472 reviews) 5. [GoToMyPC](https://www.softwareadvice.ie/software/99800/gotomypc) — 4.8/5 (588 reviews) ## Reviews ### "easy and secure" — 4.0/5 > **Marina** | *26 July 2019* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: easy to install and use, safe, free with no time limits, works fine for me > > **Cons**: I noticed it sometimes stops responding and needs to logout - login again ----- ### "A True Unsung Hero of Remote Assistance" — 5.0/5 > **Scott** | *18 April 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: So the biggest pro for CB RA has to be that the program is FREE, which is pretty amazing given the number of features they have jammed into this platform. Another huge pro is that they are CONSTANTLY updating it, not only adding new features, but they are actively listening to customer feedback and implementing fixes and patches quickly to resolve any issues. They also have pretty much every single feature that the paid for, and ultra-expensive, applications do, again, for NOTHING\! > > **Cons**: The only CON I can come up with is that the settings seem somewhat lacking - meaning that they don't offer the intricate level of control that some other apps do. Isn't necessarily a bad thing, just something I noticed. I would also love to see 2-way audio, not just for the chat feature. > > I found the Remote Assistant app right after purchasing their Desktop Backup application, and it has really reshaped how I think about what I should be paying for in a Remote Assistant application. I was previously paying a good bit of money for one of the top 5 remote assistant programs, and as it turned out, there was no reason to because Cloud Berry's Remote Assistant has everything they did, and more. So I'm saving thousands per year AND I have more features\! ----- ### "connected but no mouse" — 2.0/5 > **marco** | *31 October 2021* | Automotive | Recommendation rating: 5.0/10 > > **Pros**: Overall good, it does what it claims. I like the general approach overall > > **Cons**: I can connect to my remote PC, but since a couple of month I can see the screen but not the mouse I contacted the support but no reply > > Good initially, then I had the described issue ----- ### "Overall a good experience so far" — 4.0/5 > **Clark** | *28 July 2018* > > **Pros**: This software is very intuitive to use and fairly quick to set up. The features that are included work well and I have not had any issues with file transfers or the chat. I like that the software is light and doesn't use much system resources while running. I'm waiting to see how the iOS and Android apps will work once those features are updated. > > **Cons**: There are more features coming out with each update and the software is stable, but there are a few drawbacks. The screen updates are not in real time. Remote software is never "real time," but using this to look at surveillance cameras live is difficult. The screen refreshes roughly every 3 seconds. I would like to see that improve. It also does not run in the background. I prefer to have the option to minimize to the system tray on Windows. It isn't a deal breaker, but it would be a good option to have. The unattended access is great, but it does require some leg work to get going. Make sure you have all the hash keys that you will need before you set up. A secure repository for all RA keys linked under one account would be great also so keys would not get lost or emailed out posing a security risk. I would like to see a master password that could be used while setting up the software for unattended access so as not to need the Users PC password or the generated password. As an admin, having that option so that I or my team can set up our own password would be beneficial. ----- ### "Love the implementation. Needs a few features to be more easily functional." — 4.0/5 > **Verified Reviewer** | *20 July 2018* | Recommendation rating: 9.0/10 > > **Pros**: Love that this is replacing Teamviewer for me. Interface is simple for simple remote connections. Reliable. > > **Cons**: Can't store a directory of computers that I connect to. Cumbersome connection requirements for unattended access. Why not simply do a computer ID and password with high strength? No option to start-up at computer start so that if there is a reset on the computer (power outage), I don't lose access to the remote PC. Run it as a service. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/270230/msp360-connect?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/270230/msp360-connect) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data