About LiveChat

LiveChat is an all-in-one customer service platform helping brands deliver superb customer service while boosting their sales. LiveChat is intuitive, easy to use, and fully customizable, to naturally blend in with any website. With a number of features inside the app, it’s a powerful tool to win over customers. This customer service software is used by over 37,000 customers worldwide. One of them shared that LiveChat helped them achieve a “5 times higher conversion rate, 50% more leads, and a 16 times higher average session value.” With LiveChat, you can expect the following: - Happier customers thanks to seamless customer service. With a sneak peek, agents see the questions before they’re sent, and with canned responses, they reply faster. Agents can also supervise less experienced agents to solve a case by sending them suggestions right in chat. - More leads thanks to interacting with potential buyers. LiveChat sends automated invitations to chat and can adjust communication based on the data they share. - Boosted sales thanks to Product Cards. They allow you to present your products in an appealing way inside the chat. Agents can also browse the store in the LiveChat App and send customers complimentary products based on what’s in their cart. - Smooth experience thanks to over 200 integrations. CRM services allow you to keep all the communication inside LiveChat and personalize the communication based on customer info. Ecommerce services like Shopify and BigCommerce, along with payment services such as PayPal or Stripe, allow customers to make orders directly from the chat and make it easy for you to manage the sales process afterward. - Greater customer base thanks to being available on customers’ preferred channels. Messaging apps, like WhatsApp and Facebook, allow customers to reach out to you via these channels while you manage all the communication inside LiveChat. It’s much quicker and all the info is in one place. - Saved time thanks to automation, including chatbots that handle repetitive questions 24/7. Agents can easily create engaging, conversational experiences using rich, interactive messages. - Better results thanks to comprehensive reports in LiveChat. With the goals and a sales tracker, you won’t leave your sales and quality of customer service up to chance. You keep track of your team’s performance and spot room for improvement. LiveChat is used worldwide by over 36,000 companies from every industry. Companies of all sizes, startups, small and medium businesses, and enterprises recommend it. LiveChat adjusted its features to the needs and capabilities of companies based on many years of experience in the ecommerce and communication field.
LiveChat Software - Chat Widget and Agent App
LiveChat Software - Customer Details
LiveChat Software - Traffic section
LiveChat Software - Reports
LiveChat Software - Team management
LiveChat Software - Messaging channels
LiveChat video
LiveChat Software - Chat Widget and Agent App - thumbnail
LiveChat Software - Customer Details - thumbnail
LiveChat Software - Traffic section - thumbnail
LiveChat Software - Reports - thumbnail
LiveChat Software - Team management - thumbnail

LiveChat pricing

LiveChat does not have a free version but does offer a free trial. LiveChat paid version starts at US$24.00/month.

Starting Price:
US$24.00/month
Free Version:
No
Free trial:
Yes

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Browse LiveChat Reviews

1,693 of 1,693 reviews
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Priyanka
Priyanka
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
3

5
Reviewed on 6/1/2025

Effective and User-Friendly Support Tool

LiveChat is user-friendly and effective for real-time support. It offers great integrations and insights, though it can be pricey for smaller teams. Overall, it’s a valuable tool for improving customer engagement.

Pros

Its easy to use and manage. Real-time chat boosts customer engagement, and it integrates well with other tools. The analytics offer helpful insights to improve support.

Cons

LiveChat can be expensive for smaller teams. Some advanced features are locked behind higher-tier plans. The mobile app experience can be a bit clunky at times.

Alternatives Considered

Comm100 Live Chat and Intercom

Reasons for Choosing LiveChat

We switched to live chat from tawk for its more robust features and better user experience

Switched From

tawk.to

Reasons for Switching to LiveChat

we choose livechat for its ease of use, powerful features, and seamless integrations with our existing tools
Mike
  • Industry: Building Materials
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/12/2024

Small Company, big service!

I always liked using live chat to interact with customers, but when we launched our Shopify store this year and entered into the world of e-commerce, I learned just how much more Live Chat could do for me. With strategically built campaigns I am now targeting the right customer, with the right message at the right time.

Pros

It's an easy and convenient way to interact with my customers. Very intuitive to use and allows me to chat with more than one customer as a time. My organization does not use chat bots, only real employees.

Cons

Some of the e-commerce tools require me to know about website coding, whereas I am a customer service manager. luckily my web team helps so that we can use campaigns and trackers to their full extent

Alternatives Considered

Gorgias

Reasons for Switching to LiveChat

We were more comfortable with LiveChat having used it for some years before our e-commerce partners suggested we switch to Gorgias; with a heftier price tag we found Gorgias didn't offer anything that was really above and beyond what we had with LiveChat and we have since began using LiveChat even better!
Dale
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
5
Ease of Use
5
Customer Support
1

1
Reviewed on 2/12/2024

Solid App With Unusual Business Practices

The app itself is quite good. I would not risk the relationship with a friend or colleague by recommending the company.

Pros

The app itself works well. We used it on our site for several years without issue.

Cons

You need to be paying attention. Their billing practices are unusual. A stated policy (I have a copy of the chat transcript if required) is that they do not provide advance warning of pending annual subscription charges. We longer use the app due to change in our direction and we should have cancelled the subscription. That is on us 100%. This morning, we received the receipt for our freshly paid subscription paid through 11/30/2025 that also indicated a 25% increase in year over year subscription costs.

Alternatives Considered

ChannelReply and Superchat

Reasons for Switching to LiveChat

Best feature set balance versus the cost.
Verified Reviewer
  • Industry: Industrial Automation
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/1/2025

Review for LIvechat

I have good experience of live chat use. It is less expensive than other tool such as team support. Also is is very to used. There customer support is also very good.

Pros

With the help of this software we are easily connecting with our customer. It also very helpful in our organization internally.

Cons

Since I am using this tool regular during till days I haven't seen any issues in this tool.

Kreasan
  • Industry: Construction
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 25/1/2024

link with your customers with this amazing tool,Live chat is my daily savior.

Wow! Everything about Live chat is incredible.It is very easy to use and implement.You can ask questions and get answers one on one. We've had a tremendous experience.

Pros

Live chat is a user friendly tool which connects you with your targeted audience.You can easily communicate with new people in your website or in your social media platforms.You can communicate through messages or phone calls, that's so cool.Live Chat has been my favorite tool which I interact with.Grow your business by reaching your customers more personally,it makes it easier to understand your shortcomings and correct them.

Cons

For the time that have used Live chat,I have no cons about it,I am a happy user.

Adrian
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/9/2023

Great product, works and easy to use.

Good

Pros

Easy to set up. Integrates well and is a fair price.

Cons

Could be a it cheaper. Could be a bit cheaper. Not in Canadian dollars.

Alternatives Considered

Zendesk Sell

Reasons for Choosing LiveChat

Zendesk is very rad to set up and has glitches.

Switched From

Zendesk Suite

Reasons for Switching to LiveChat

Simply texting
Nancy
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 20/12/2024

Live chat helps our business grow

Its easy to use and I really appreciate the live chat support too. They are very helpful

Pros

the oppotunity to engage with customers that prefer communicating in the chat rather than over the phone . we can close a lot more sales.

Cons

dislike that I have to have a license per user which is not as flexible as having a chosen number of licenses with unlimited users like it was before.

Gopa
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 17/12/2024

LiveChat nextGen app

I liked using it. The team found canned messages helpful.

Pros

interactive, fast and very helpful for business purposes.

Cons

Dont know if they encrypt messages. if they do great...if not they should do it and can release it for mass consumption.

Gary
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/12/2024

Positive Chat

Very positive and useful. Great interactions with customers.

Pros

Being able to see what the customer is looking at on our website. Like that we can add our own hashtag shortcuts

Cons

The VPN showing different locations but the customer is not there

Holly
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/1/2025

5 stars! Appreciate the ability to have this amazing service available

Love having this ability to chat live with customers who have questions. Saves me from countless emails and phone calls. Live chat provides an amazing opportunity for the customers to receive service and communication quickly and provides legitimacy to our shop and brand

Pros

Great service during initial set up. (and any questions)... I love that it is easy for customers to get in touch with us easily and the app doesn't slow my website down!

Cons

I would like to set up hours for the program to be on and off (under my plan). I am a one woman show - so no of course I am not going to be available at 1am EST ! - but the PCT people think we should!!

Hannah
  • Industry: Computer Hardware
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 27/2/2024

LiveChat is the perfect tool for our Sales and Support efforts!

LiveChat is a great feature to have on our website and has increased our Sales. It integrates seamlessly with Outlook email, giving me daily updates on any chats I missed. It makes follow-up easy.

Pros

How easy it is to use! LiveChat is a great feature to have on our website and has increased our Sales.

Cons

It seems to be a great product. I don't have any Cons

Verified Reviewer
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/2/2024

Exceeds expectations .

Pros

Livechat integrates with major social media platforms like Whatsapp, Instagram, Facebook .
The above mentioned integration enables customers of my organization to be able to initiate conversations with our customer service team, directly from their favorite social media platforms without needing to step foot on our website.
This level of dynamic engagement has better connected our sales team with existing and potential customers of our products and services.

Cons

In my own opinion, Livechat simply exceeds the scope of an help desk program. Therefore, it's just perfect.

Michele
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/11/2023

A versatile App

It has been one of the greatest apps that I've ever used to interact with customers and the fact that we're able to send the chat transcripts give an incredible peace of mind to the clients

Pros

You can easily share files with customers, send links, or even schedule meetings - you can also set up canned responses to answer common queries. It's also great that you can transfer chats between agents, which is helpful if your business has multiple departments with different specialties (or mostly because customers tend to request to speak to an agent)
It is also important to note that the messages have a layout that is similar to Facebook/messenger.
the queued chats are displayed in a column on the left panel, while you can focus on a chat in the center panel.
Additionally, there's a right panel where you can see all the details of the customer that you're currently helping (sites that they've visited, their device, their browser, if they're a returning customer or not, etc.)

Cons

It can be pricey if you have several agents - there are multiple plans based on how many people you need to go live - One of the basic ones allows you to have 14 people at the same time (including admins, so this can reduce the number of agents that'll be assisting a customer))

Jackson
  • Industry: Human Resources
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 29/8/2023

Live chat is better than Phone or Email Support

Pros

It is a convenient and cost-effective communication channel that enables businesses to connect with their customer in real-time, address multiple queries simultaneously, and generate higher customer satisfaction levels.

Cons

There are some drawbacks to live chat which include a lack of personal touch, technical challenges that can impact negatively on transactions, language barriers, limited functionality, and agent non-availability on a real-time basis.

John
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/9/2023

Talk in real-time

Pros

Database management and CRM because it helps increase customer satisfaction and lead conversion

Cons

I honestly can't say anything worth disliking for the app.. its generally a good app

Nicole
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/5/2024

Very convenient chating tool

Pros

It has made my life simpler by its amazing live chat abilities.

Cons

Doesn't hang a lot while creating a new chat. Very useful tool for customer conversations.

Cihan
Cihan
  • Industry: Plastics
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 7/6/2023

A handy and great tool complying to what it stands for!

We provide excellent customer service and can support customers immediately with specialized knowledge. Although not all problems can be solved via chat I am sure this is a big step forward to perfection of customer support. We frequently receive positive feedback from customers and can create a lot more business by being available 24/5.

Pros

The hidden read-feature is best. You can see immediately what the customer is writing, even before it is sent. This can sometimes reveal SECRETS! And the customer himself does not even realize this.

Cons

I do not like that a mail addresses-list cannot be added to Live Chat to directly forward the customer or topic to respective responsibility. This has to be done manually.

Ali
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 7/8/2023

live chat is one of the best used applications

My overall experience with the app is very good

Pros

Live Chat is easy to useFast and everyone can benefit from itOn a personal level it helped me a lot

Cons

Some minor things could be improved, like the chat menu

Irma
  • Industry: Oil & Energy
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 25/11/2023

Livechat Review

My overall experience with livechat has been really positive my clients are happy that we are able to respond fast to them to their doubts, or even if they have trouble with something there is always someone there to help them and support them.

Pros

The thing I like the most about Livechat is how fast you can be in contact with your clients either if its for some information, for a payment process or a follow up this is a customer service tool that has help our business a lot,

Cons

There is nothing I dislike about Livechat, we are still in the free trial but either way the price is good.

Gloria
  • Industry: Marketing & Advertising
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/6/2023

About my live chat experience

Generally live chat is an easy and fast way if communicating with other people.i would say it's 10 out of 19 for me

Pros

The templates are my favorite because they save my time

Cons

Am yet to see any negative but for now am very pleased with ut

Leah
  • Industry: Online Media
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/8/2023

Makes chatting easy

God send as someone with autism

Pros

So many options to get the help when needed as it's being used

Cons

Some times lags an jumps around on users

Jennifer
  • Industry: Environmental Services
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/4/2024

LiveChat Review

I like it as its interactive easy to manage and useful

Pros

I like most of the Livechat because its interactive

Cons

I like Live chat and have no complaints.

Mourine
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 23/9/2023

Reen kym

Easy and simple

Pros

It's very easy to use an loving i like to use because it's simple to use

Cons

Not all customers you are able to reach

Rachel
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 18/5/2024

Live chat is just that! Live Chat!

Pros

This has been put to use recently within the last few months. At first, I was highly hesitant. To my surprise, it's very easy to use, and those I have had the pleasure of working with have been very helpful.

Cons

The wait time, but as with anything there is always a wait time. Patience is key.

Valerian
  • Industry: Accounting
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 12/11/2023

Software that connects people in live.

Pros

LiveChat is very easy to use. It has user-friendly interface. And simplifies my daily work. I can solve problems with the help of this software.

Cons

Sometimes it has bugs. But not often, so it doesn't get inconvenient.

Ibtissam
  • Industry: Banking
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 5/2/2024

Livechat review

I like everything about this application, i hope that everyone use it

Pros

I like many options about this application : login in very fastly, make a good conversation with the clients real time managing, how you can talk and share screen while you talk

Cons

Actually i didn’t find something least about this application it helps me a lot in my work but i would say the price

Violet
  • Industry: Farming
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/11/2024

Why LiveChat is the Best Customer Support Tool

Pros

LiveChat is the most robust tool that I have ever used to offer customer support on my end.
Availability of mobile application is another great aspect about LiveChat which support audio calls and live chat.

Cons

LiveChat doesn’t have CRM inbuilt tools but it seamlessly integrate with external apps and APIs

Emmanuel
  • Industry: Religious Institutions
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/10/2024

LiveChat A Enhanced Customer Support Tool

It has made work easy for me and my customers.

Pros

LiveChat is an interactive customer support team that we have integrated to feet our basic needs. It works well all the time and it is easy to set up.

Cons

Ito hass never had any problems since I started using it.

Temitayo
  • Industry: Arts & Crafts
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/9/2024

LiveChat: Customer Service Tool of All Times

Pros

LiveChat enables us (teams) to improve customer satisfaction via real-time chat.
It offers self-service portal which makes it easy for teams to acquire support from anywhere over any device.

Cons

LiveChat pose zero errors and I use it on a daily basis.

Ibrahim
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/10/2024

What I Encounter with LiveChat

Live chat through LiveChat help resolve customer issues rapidly.

Pros

Allocating call logging, monitoring and recording features in one place is what I like most about LiveChat.

Cons

I have never come across drawbacks ever since 2022.

Pernia
  • Industry: Nonprofit Organisation Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 24/9/2024

Why I Prefer LiveChat for Live Chat

Pros

LiveChat makes it super easy to enhance customer satisfaction by boosting real-time live chat.
Customer support for 24/7 has enabled us to retain customers and attract leads.

Cons

I do not like the fact that LiveChat can’t function in absence of internet connection.

Joyce
  • Industry: Broadcast Media
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/12/2024

Am Amazed With LiveChat

It gets the work done fast and well every time.

Pros

This platform is a very useful tool because it has helped resolve issues with our customers. LiveChat has enhanced our interactions with our clients and this is why I love LiveChat. It has the best and reliable features like HelpDesk.

Cons

I haven't had any issues with LiveChat at all.

Clarke
  • Industry: Farming
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/1/2024

No More Phone Call Waiting with LiveChat

Pros

As Desktop Support Analyst, it has been easy for me to communicate with customers online without having to make and receive long calls.

Cons

Integration to our website was hectic during initial setup - kudos to the vendor support team for intervention.

Waren
  • Industry: Religious Institutions
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/9/2024

LiveChat Simple And Transparent

It has really helped improved our engagement with our clients.

Pros

LiveChat is easy to use and intergrate with other softwares. It has streamlined communications making engagement with clients simple and transparent.

Cons

I haven't seen anything that seems to be wrong with this platform.

Niel Winston
Niel Winston
  • Industry: Computer Networking
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/6/2024

Highly recommended

I LOVE USING LIVECHAT I HIGHLY RECOMMENDED THIS WEBSITE TO THE COSTUMER

Pros

When they approach on costumer i feel very comfortable when asking youre problems and livechat helps you solve youre questions

Cons

Asking question ,asking questions in live chat when they approach to you i feel very comfortable using livechat

Olanrewaju
  • Industry: Religious Institutions
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 4/11/2024

Live Chat 💬 Boost Customer Satisfaction which Get Enhanced by LiveChat

Pros

LiveChat allows me to record and monitor calls in one single integrated repository.
Issue tracking and incident management are other key relishes which I gain with LiveChat.

Cons

I have never experienced issues when using LiveChat, even though I don’t use it on a daily basis.

Karan
Karan
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 10/11/2023

This feature is very easy to use and it helpful for the customers and time savier and more...

its very posive expirience with live chat users find it is very easy to use, convenient, and effective

Pros

customers can simply click on a chat button on capterras websites to start a conversation with an agent.

Cons

capterra is constantly updating its live chat features

Linda
  • Industry: Architecture & Planning
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/4/2024

LiveChat Excellence

Use of LiveChat with customers daily is successful.

Pros

Dependability in daily use as a tool in communicating with customers in livechats.

Cons

There are no problems that have occurred with this software.

Angela
Angela
  • Industry: Retail
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/5/2024

LiveChat has made my self-owned easier to manage

My experience, not including the price hike, has been exceptional. I feel as though I made the right choice when I chose LiveChat.

Pros

LiveChat offers customers like me a range of resources like films and articles to help in maximizing the features of the program. The periodic emails informing reviewers of new developments in LiveChat's commercial applications are really appreciated.

Cons

Pricing has recently gone up significantly.

John
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 11/4/2024

LiveChat- the solution for live customer care needs

I've used LiveChat for several years now and really like it, and depend on it. Some customers prefer the chat feature over calls, and this is perfect for that.

Pros

LiveChat makes is very simple for customers to reach us during our business hours and to reach someone immediately. We can solve any issues right away for them, and mark them as completed when done. To install the code into our website was very straight-forward, just copy/paste.

Cons

Pretty easy to use, not really any complaints.

matt
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/11/2023

LiveChat Review

Its been very positive. Customers like it and the staff enjoys being able to chat with customers even when they are away from the office or their desk

Pros

Enables customers to actually chat with a live body online instead of speaking over the phone and allows for instant answers.

Cons

There is really no downside to LiveChat. We are a tech centered generation and people want instant satisfaction and LiveChat does that

Shea
  • Industry: Sporting Goods
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 22/10/2024

Easy to Use!

Pros

easy to sort and I love the ability to save answers to common questions!

Cons

I truly cannot think of a complaint, it is pretty seamless.

Antony
  • Industry: Business Supplies & Equipment
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/2/2025

Good chat focused app with lots of features

Pros

Good support, easy to use and integrate, good customisation & loaded with features.

Cons

There are some features which don't have an option to toggle off.

Alternatives Considered

Gorgias

Reasons for Choosing LiveChat

Zendesk offered poor widget customisation and the support was not very good.

Switched From

Zendesk Suite

Reasons for Switching to LiveChat

Lacking chat focused features and some core functionality we required such as automated internal email transcripts.
Jessica
  • Industry: Broadcast Media
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/9/2024

Live chat is so stress free.

Stress free and highly effective communication tool at my convenience.

Pros

Able to communicate effectively with someone especially when I’m unable to talk because background noise etc.

Cons

Having to wait for the agent to come on the chat and the fact that some times it goes off after few minutes of inactivity.

Laly Noya
Laly Noya
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/11/2023

LiveChat is Reliable

Overall my experience with using Live Chat is positive.

Pros

I like every aspect of the Live Chat feature.

Cons

There's nothing I dislike about using LiveChat.

Vivien
  • Industry: Gambling & Casinos
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 6/6/2024

Live Chat experience

10 convenient to use, advisable to use and easy access to our live chat support

Pros

Everything, can talk to the agent on avery easy way

Cons

Can talk to the agent on a very easy way

Verified Reviewer
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 6/8/2023

Live chat

I recommend every one to join it

Pros

I like live chat because of many reasons issues are solved quickly and the interaction is easy

Cons

It's not free.youcant reach on time when customers need you.when customers repeat their issues they face trouble

Amytha Grace
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 30/8/2023

I panic when I hear the knock knock.

My experience with LiveChat is worthwhile. Aside from it's really serving it's purpose for our business, it does not make our lives complicated.

Pros

As part of general sales support of our company, this software was probably the easiest that I dealt with when I was learning all our tools. It's very user-friendly, not complicated, all the buttons can be learned, and the important function of getting in touch with a customer was quick and easy. We can send photos, links, files, or what not just to make things clear to our customers. We were able to generate additional sales when we started using this app because our customer don't need to call us anymore. We were able to assist them with whatever concerns they have whether it's sales or customer service by just chatting, so this makes their lives more convenient. As an agent of our company, we know that our business is good when we always here the knock knock sound of this app because there's a potential customer on the other end.

Cons

First, I'd say the cost of this app. There are other options for the same service that is cheaper that this. Second, how big of a file this app is. Desktop wise, it's fine. But on the phone, it takes up quite a storage space.

Verified Reviewer
  • Industry: Civil Engineering
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 27/6/2023

Livechat exceeds our expectations.

Livechat is an invaluable tool that enables seamless communication with potential clients across various mediums of their preference. Its integration within my department has significantly enhanced our interactions, leading to higher satisfaction rates among first-time clients and reduced query resolution times. Moreover, Livechat serves as a powerful tool for converting interested prospects into paying clients, further contributing to the success of our business.

Pros

The Livechat team consistently delivers exceptional support, which has greatly enhanced our experience with the software. They promptly address any challenges we encounter and continuously provide valuable resources to optimize our usage of the Livechat platform. Moreover, the extensive range of high-quality features available to us sets Livechat apart from being just a helpdesk solution. Our utilization of Livechat has expanded beyond expectations, thanks to the outstanding features it offers.

Cons

The addition of a lifetime ban feature is highly necessary to effectively handle trolls. The current option to ban individuals for only a few weeks falls short when dealing with persistent trolls.

Daniel
Daniel
  • Industry: Human Resources
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 9/8/2023

Livechat immediately adjusts customer service

With Livechat, our customers have real-time access to the Customer Service and Sales department. It is very credible and also easy for novices to learn. Livechat comes with tons of features that benefit customer service reps by enabling them to work faster and more efficiently. The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the performance of the customer service force by reducing the number of questions they have to answer. I believe Livechat is optimal for companies with customer service areas that wanted to have a training program for their support staff. Institutions that wanted a cost-effective but efficient way to communicate in real time with consumers also found Livechat to be a good fit.

Pros

Livechat provides a day-by-day chat conversation summary, which offers a synthetic view of the evolution of the day-by-day performance statistics of the customer support area. The chat stickers help me find specific discussions within the thousands of discussions the customer support staff has had with travelers on the website. Livechat comes with a mobile-friendly chat plug-in that fits on the vast majority of the latest generation of smartphone screens. As a result, website users have a good experience when chatting with our representatives, regardless of the size of their computer or mobile screen.

Cons

Extremely happy with Livechat. There are no complaints that I can think of at this time.

1,693 reviews

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