--- description: Review of LiveChat Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: LiveChat | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [LiveChat](/software/27068/livechat) # LiveChat Canonical: https://www.softwareadvice.ie/software/27068/livechat Page: 1 / 70\ Next: [Next page](https://www.softwareadvice.ie/software/27068/livechat?page=2) > LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through their websites. It is used by organizations in industries such as retail, software, education, and finance to enhance customer engagement and streamline communication. The software includes AI-based features that assist agents with real-time insights, text enhancement, and chat summaries to improve response times and service quality. Chatbot automation is available to handle repetitive inquiries and common questions, allowing human agents to focus on more complex tasks. The platform consolidates customer messages from various channels, including WhatsApp, Facebook, and Instagram, into a single interface for easier management. Features such as pre-set messages, product recommendations, and product cards are included to assist with customer interactions. Analytics and reporting tools track metrics such as sales performance, agent productivity, campaign conversion rates, chat engagement, customer satisfaction, and website traffic. Weekly summaries analyze frequent customer questions to help teams identify trends and improve service. LiveChat is accessible through web browsers and applications for Windows, Mac, iOS, and Android devices, enabling support teams to work from various locations. > > Verdict: Rated **4.6/5** by 1727 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 1727 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: LiveChat is available in 4 plans: Starter - from $20 per seat/month billed annually, or $24 month-to-month Team - from $41 per seat/month billed annually, or $49 month-to-month Business - from $59 per seat/month billed annually, or $69 month-to-month Enterprise - Custom, contact us for pricing details - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 203 more ## Features - AI Copilot - AI Summarization - AI/Machine Learning - API - Access Controls/Permissions - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Automated Responses - Automated Routing - Autoresponders - CRM - Call Centre Management - Campaign Management - Canned Responses - Chat/Messaging - Chatbot ## Integrations (121 total) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... and 106 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) - [Customer Success Software](https://www.softwareadvice.ie/directory/4628/customer-success/software) - [Conversational AI Platforms](https://www.softwareadvice.ie/directory/4010/conversational-ai-comparison/software) - [Online CRM Software](https://www.softwareadvice.ie/directory/387/online-crm/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) ## Alternatives 1. [Slack](https://www.softwareadvice.ie/software/154669/slack) — 4.7/5 (24183 reviews) 2. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1787 reviews) 3. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4090 reviews) 4. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3470 reviews) ## Reviews ### "Chatting with LiveChat" — 5.0/5 > **Mai** | *28 March 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Loving the versatility and customization available within the software. We're already integrating it with other apps we use to create a really curated experience for our clients. > > **Cons**: No cons\! I have always wanted to onboard LiveChat after using it myself as a consumer. Now using it as a business user, I find it super easy to adopt and implement. > > It's been an invigorating experience for our team while we implement the broad range of customization tools as well as relying on the AI copilot to further enhance the client experience. ----- ### "Good Chat Option for Websites" — 4.0/5 > **Bill** | *21 April 2026* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: It’s easy to set up and use, keeps all chats in one place, and makes it simple for agents to respond quickly. The automation and reporting features also save time and help track performance. > > **Cons**: Pricing can get high as you add more agents, and some of the advanced customization and reporting options feel limited unless you upgrade or use extra tools. > > Overall, it’s been solid and reliable. It’s easy to use, helps teams respond faster, and keeps support organized in one place. The main downside is cost as you scale, but the day-to-day experience is smooth and efficient. ----- ### "Easy solutions" — 5.0/5 > **Tami** | *19 March 2024* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: I like that I can get answers without having to call and wait on hold or email and wait for a response > > **Cons**: Sometimes it takes a while to get a person to chat with ----- ### "Waxstop - \[sensitive content hidden\] Saved ME" — 5.0/5 > **Scott** | *1 April 2026* | Alternative Dispute Resolution | Recommendation rating: 10.0/10 > > **Pros**: \[sensitive content hidden\] got me back into my old account as i was still being charged but wasnt using it for so long. > > **Cons**: nothing > > very good platform. ----- ### "LiveChat saves us\!" — 5.0/5 > **Chris** | *14 May 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The cost per user is a great value and the integrations we can set up are fantastic\! Our customers have never had a negative experience with the chat program. > > **Cons**: Their AI Bot is pretty good, but could be a little less obviously a bot. This is only for our support from them, not customer facing though. Very minor > > We use LiveChat daily\! Their platform is extremely stable and we have never experienced an outage. The multitude of settings really allows us to customize our and the customer experience. ----- Page: 1 / 70\ Next: [Next page](https://www.softwareadvice.ie/software/27068/livechat?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/27068/livechat) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data