About LiveChat












LiveChat pricing
LiveChat does not have a free version but does offer a free trial. LiveChat paid version starts at US$24.00/month.
Alternatives to LiveChat
All LiveChat Reviews Apply filters
Browse LiveChat Reviews
All LiveChat Reviews Apply filters

- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Effective and User-Friendly Support Tool
LiveChat is user-friendly and effective for real-time support. It offers great integrations and insights, though it can be pricey for smaller teams. Overall, it’s a valuable tool for improving customer engagement.
Pros
Its easy to use and manage. Real-time chat boosts customer engagement, and it integrates well with other tools. The analytics offer helpful insights to improve support.
Cons
LiveChat can be expensive for smaller teams. Some advanced features are locked behind higher-tier plans. The mobile app experience can be a bit clunky at times.
Reasons for Choosing LiveChat
We switched to live chat from tawk for its more robust features and better user experienceSwitched From
tawk.toReasons for Switching to LiveChat
we choose livechat for its ease of use, powerful features, and seamless integrations with our existing tools- Industry: Building Materials
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Small Company, big service!
I always liked using live chat to interact with customers, but when we launched our Shopify store this year and entered into the world of e-commerce, I learned just how much more Live Chat could do for me. With strategically built campaigns I am now targeting the right customer, with the right message at the right time.
Pros
It's an easy and convenient way to interact with my customers. Very intuitive to use and allows me to chat with more than one customer as a time. My organization does not use chat bots, only real employees.
Cons
Some of the e-commerce tools require me to know about website coding, whereas I am a customer service manager. luckily my web team helps so that we can use campaigns and trackers to their full extent
Alternatives Considered
GorgiasReasons for Switching to LiveChat
We were more comfortable with LiveChat having used it for some years before our e-commerce partners suggested we switch to Gorgias; with a heftier price tag we found Gorgias didn't offer anything that was really above and beyond what we had with LiveChat and we have since began using LiveChat even better!- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Solid App With Unusual Business Practices
The app itself is quite good. I would not risk the relationship with a friend or colleague by recommending the company.
Pros
The app itself works well. We used it on our site for several years without issue.
Cons
You need to be paying attention. Their billing practices are unusual. A stated policy (I have a copy of the chat transcript if required) is that they do not provide advance warning of pending annual subscription charges. We longer use the app due to change in our direction and we should have cancelled the subscription. That is on us 100%. This morning, we received the receipt for our freshly paid subscription paid through 11/30/2025 that also indicated a 25% increase in year over year subscription costs.
Reasons for Switching to LiveChat
Best feature set balance versus the cost.- Industry: Industrial Automation
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Review for LIvechat
I have good experience of live chat use. It is less expensive than other tool such as team support. Also is is very to used. There customer support is also very good.
Pros
With the help of this software we are easily connecting with our customer. It also very helpful in our organization internally.
Cons
Since I am using this tool regular during till days I haven't seen any issues in this tool.
- Industry: Construction
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
link with your customers with this amazing tool,Live chat is my daily savior.
Wow! Everything about Live chat is incredible.It is very easy to use and implement.You can ask questions and get answers one on one. We've had a tremendous experience.
Pros
Live chat is a user friendly tool which connects you with your targeted audience.You can easily communicate with new people in your website or in your social media platforms.You can communicate through messages or phone calls, that's so cool.Live Chat has been my favorite tool which I interact with.Grow your business by reaching your customers more personally,it makes it easier to understand your shortcomings and correct them.
Cons
For the time that have used Live chat,I have no cons about it,I am a happy user.
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Daily for Free Trial
-
Review Source
Great product, works and easy to use.
Good
Pros
Easy to set up. Integrates well and is a fair price.
Cons
Could be a it cheaper. Could be a bit cheaper. Not in Canadian dollars.
Alternatives Considered
Zendesk SellReasons for Choosing LiveChat
Zendesk is very rad to set up and has glitches.Switched From
Zendesk SuiteReasons for Switching to LiveChat
Simply texting- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Live chat helps our business grow
Its easy to use and I really appreciate the live chat support too. They are very helpful
Pros
the oppotunity to engage with customers that prefer communicating in the chat rather than over the phone . we can close a lot more sales.
Cons
dislike that I have to have a license per user which is not as flexible as having a chosen number of licenses with unlimited users like it was before.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
-
Review Source
LiveChat nextGen app
I liked using it. The team found canned messages helpful.
Pros
interactive, fast and very helpful for business purposes.
Cons
Dont know if they encrypt messages. if they do great...if not they should do it and can release it for mass consumption.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Positive Chat
Very positive and useful. Great interactions with customers.
Pros
Being able to see what the customer is looking at on our website. Like that we can add our own hashtag shortcuts
Cons
The VPN showing different locations but the customer is not there
- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
-
Review Source
5 stars! Appreciate the ability to have this amazing service available
Love having this ability to chat live with customers who have questions. Saves me from countless emails and phone calls. Live chat provides an amazing opportunity for the customers to receive service and communication quickly and provides legitimacy to our shop and brand
Pros
Great service during initial set up. (and any questions)... I love that it is easy for customers to get in touch with us easily and the app doesn't slow my website down!
Cons
I would like to set up hours for the program to be on and off (under my plan). I am a one woman show - so no of course I am not going to be available at 1am EST ! - but the PCT people think we should!!
- Industry: Computer Hardware
- Company size: 51–200 Employees
- Used Monthly for 1+ year
-
Review Source
LiveChat is the perfect tool for our Sales and Support efforts!
LiveChat is a great feature to have on our website and has increased our Sales. It integrates seamlessly with Outlook email, giving me daily updates on any chats I missed. It makes follow-up easy.
Pros
How easy it is to use! LiveChat is a great feature to have on our website and has increased our Sales.
Cons
It seems to be a great product. I don't have any Cons
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Exceeds expectations .
Pros
Livechat integrates with major social media platforms like Whatsapp, Instagram, Facebook .
The above mentioned integration enables customers of my organization to be able to initiate conversations with our customer service team, directly from their favorite social media platforms without needing to step foot on our website.
This level of dynamic engagement has better connected our sales team with existing and potential customers of our products and services.
Cons
In my own opinion, Livechat simply exceeds the scope of an help desk program. Therefore, it's just perfect.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
A versatile App
It has been one of the greatest apps that I've ever used to interact with customers and the fact that we're able to send the chat transcripts give an incredible peace of mind to the clients
Pros
You can easily share files with customers, send links, or even schedule meetings - you can also set up canned responses to answer common queries. It's also great that you can transfer chats between agents, which is helpful if your business has multiple departments with different specialties (or mostly because customers tend to request to speak to an agent)
It is also important to note that the messages have a layout that is similar to Facebook/messenger.
the queued chats are displayed in a column on the left panel, while you can focus on a chat in the center panel.
Additionally, there's a right panel where you can see all the details of the customer that you're currently helping (sites that they've visited, their device, their browser, if they're a returning customer or not, etc.)
Cons
It can be pricey if you have several agents - there are multiple plans based on how many people you need to go live - One of the basic ones allows you to have 14 people at the same time (including admins, so this can reduce the number of agents that'll be assisting a customer))
- Industry: Human Resources
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Live chat is better than Phone or Email Support
Pros
It is a convenient and cost-effective communication channel that enables businesses to connect with their customer in real-time, address multiple queries simultaneously, and generate higher customer satisfaction levels.
Cons
There are some drawbacks to live chat which include a lack of personal touch, technical challenges that can impact negatively on transactions, language barriers, limited functionality, and agent non-availability on a real-time basis.
- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Talk in real-time
Pros
Database management and CRM because it helps increase customer satisfaction and lead conversion
Cons
I honestly can't say anything worth disliking for the app.. its generally a good app
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Very convenient chating tool
Pros
It has made my life simpler by its amazing live chat abilities.
Cons
Doesn't hang a lot while creating a new chat. Very useful tool for customer conversations.

- Industry: Plastics
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
A handy and great tool complying to what it stands for!
We provide excellent customer service and can support customers immediately with specialized knowledge. Although not all problems can be solved via chat I am sure this is a big step forward to perfection of customer support. We frequently receive positive feedback from customers and can create a lot more business by being available 24/5.
Pros
The hidden read-feature is best. You can see immediately what the customer is writing, even before it is sent. This can sometimes reveal SECRETS! And the customer himself does not even realize this.
Cons
I do not like that a mail addresses-list cannot be added to Live Chat to directly forward the customer or topic to respective responsibility. This has to be done manually.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
-
Review Source
live chat is one of the best used applications
My overall experience with the app is very good
Pros
Live Chat is easy to useFast and everyone can benefit from itOn a personal level it helped me a lot
Cons
Some minor things could be improved, like the chat menu
- Industry: Oil & Energy
- Company size: 11–50 Employees
- Used Daily for Free Trial
-
Review Source
Livechat Review
My overall experience with livechat has been really positive my clients are happy that we are able to respond fast to them to their doubts, or even if they have trouble with something there is always someone there to help them and support them.
Pros
The thing I like the most about Livechat is how fast you can be in contact with your clients either if its for some information, for a payment process or a follow up this is a customer service tool that has help our business a lot,
Cons
There is nothing I dislike about Livechat, we are still in the free trial but either way the price is good.
- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
About my live chat experience
Generally live chat is an easy and fast way if communicating with other people.i would say it's 10 out of 19 for me
Pros
The templates are my favorite because they save my time
Cons
Am yet to see any negative but for now am very pleased with ut
- Industry: Online Media
- Company size: Self Employed
- Used Weekly for 2+ years
-
Review Source
Makes chatting easy
God send as someone with autism
Pros
So many options to get the help when needed as it's being used
Cons
Some times lags an jumps around on users
- Industry: Environmental Services
- Company size: 11–50 Employees
- Used Monthly for 2+ years
-
Review Source
LiveChat Review
I like it as its interactive easy to manage and useful
Pros
I like most of the Livechat because its interactive
Cons
I like Live chat and have no complaints.
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Reen kym
Easy and simple
Pros
It's very easy to use an loving i like to use because it's simple to use
Cons
Not all customers you are able to reach
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Live chat is just that! Live Chat!
Pros
This has been put to use recently within the last few months. At first, I was highly hesitant. To my surprise, it's very easy to use, and those I have had the pleasure of working with have been very helpful.
Cons
The wait time, but as with anything there is always a wait time. Patience is key.
- Industry: Accounting
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
Software that connects people in live.
Pros
LiveChat is very easy to use. It has user-friendly interface. And simplifies my daily work. I can solve problems with the help of this software.
Cons
Sometimes it has bugs. But not often, so it doesn't get inconvenient.
- Industry: Banking
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Livechat review
I like everything about this application, i hope that everyone use it
Pros
I like many options about this application : login in very fastly, make a good conversation with the clients real time managing, how you can talk and share screen while you talk
Cons
Actually i didn’t find something least about this application it helps me a lot in my work but i would say the price
- Industry: Farming
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Why LiveChat is the Best Customer Support Tool
Pros
LiveChat is the most robust tool that I have ever used to offer customer support on my end.
Availability of mobile application is another great aspect about LiveChat which support audio calls and live chat.
Cons
LiveChat doesn’t have CRM inbuilt tools but it seamlessly integrate with external apps and APIs
- Industry: Religious Institutions
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
LiveChat A Enhanced Customer Support Tool
It has made work easy for me and my customers.
Pros
LiveChat is an interactive customer support team that we have integrated to feet our basic needs. It works well all the time and it is easy to set up.
Cons
Ito hass never had any problems since I started using it.
- Industry: Arts & Crafts
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
LiveChat: Customer Service Tool of All Times
Pros
LiveChat enables us (teams) to improve customer satisfaction via real-time chat.
It offers self-service portal which makes it easy for teams to acquire support from anywhere over any device.
Cons
LiveChat pose zero errors and I use it on a daily basis.
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
What I Encounter with LiveChat
Live chat through LiveChat help resolve customer issues rapidly.
Pros
Allocating call logging, monitoring and recording features in one place is what I like most about LiveChat.
Cons
I have never come across drawbacks ever since 2022.
- Industry: Nonprofit Organisation Management
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Why I Prefer LiveChat for Live Chat
Pros
LiveChat makes it super easy to enhance customer satisfaction by boosting real-time live chat.
Customer support for 24/7 has enabled us to retain customers and attract leads.
Cons
I do not like the fact that LiveChat can’t function in absence of internet connection.
- Industry: Broadcast Media
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Am Amazed With LiveChat
It gets the work done fast and well every time.
Pros
This platform is a very useful tool because it has helped resolve issues with our customers. LiveChat has enhanced our interactions with our clients and this is why I love LiveChat. It has the best and reliable features like HelpDesk.
Cons
I haven't had any issues with LiveChat at all.
- Industry: Farming
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
No More Phone Call Waiting with LiveChat
Pros
As Desktop Support Analyst, it has been easy for me to communicate with customers online without having to make and receive long calls.
Cons
Integration to our website was hectic during initial setup - kudos to the vendor support team for intervention.
- Industry: Religious Institutions
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
LiveChat Simple And Transparent
It has really helped improved our engagement with our clients.
Pros
LiveChat is easy to use and intergrate with other softwares. It has streamlined communications making engagement with clients simple and transparent.
Cons
I haven't seen anything that seems to be wrong with this platform.

- Industry: Computer Networking
- Company size: 51–200 Employees
- Used Daily for Free Trial
-
Review Source
Highly recommended
I LOVE USING LIVECHAT I HIGHLY RECOMMENDED THIS WEBSITE TO THE COSTUMER
Pros
When they approach on costumer i feel very comfortable when asking youre problems and livechat helps you solve youre questions
Cons
Asking question ,asking questions in live chat when they approach to you i feel very comfortable using livechat
- Industry: Religious Institutions
- Company size: 201–500 Employees
- Used Weekly for 2+ years
-
Review Source
Live Chat 💬 Boost Customer Satisfaction which Get Enhanced by LiveChat
Pros
LiveChat allows me to record and monitor calls in one single integrated repository.
Issue tracking and incident management are other key relishes which I gain with LiveChat.
Cons
I have never experienced issues when using LiveChat, even though I don’t use it on a daily basis.

- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
-
Review Source
This feature is very easy to use and it helpful for the customers and time savier and more...
its very posive expirience with live chat users find it is very easy to use, convenient, and effective
Pros
customers can simply click on a chat button on capterras websites to start a conversation with an agent.
Cons
capterra is constantly updating its live chat features
- Industry: Architecture & Planning
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
LiveChat Excellence
Use of LiveChat with customers daily is successful.
Pros
Dependability in daily use as a tool in communicating with customers in livechats.
Cons
There are no problems that have occurred with this software.

- Industry: Retail
- Company size: Self Employed
- Used Weekly for 6-12 months
-
Review Source
LiveChat has made my self-owned easier to manage
My experience, not including the price hike, has been exceptional. I feel as though I made the right choice when I chose LiveChat.
Pros
LiveChat offers customers like me a range of resources like films and articles to help in maximizing the features of the program. The periodic emails informing reviewers of new developments in LiveChat's commercial applications are really appreciated.
Cons
Pricing has recently gone up significantly.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
LiveChat- the solution for live customer care needs
I've used LiveChat for several years now and really like it, and depend on it. Some customers prefer the chat feature over calls, and this is perfect for that.
Pros
LiveChat makes is very simple for customers to reach us during our business hours and to reach someone immediately. We can solve any issues right away for them, and mark them as completed when done. To install the code into our website was very straight-forward, just copy/paste.
Cons
Pretty easy to use, not really any complaints.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
LiveChat Review
Its been very positive. Customers like it and the staff enjoys being able to chat with customers even when they are away from the office or their desk
Pros
Enables customers to actually chat with a live body online instead of speaking over the phone and allows for instant answers.
Cons
There is really no downside to LiveChat. We are a tech centered generation and people want instant satisfaction and LiveChat does that
- Industry: Sporting Goods
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Easy to Use!
Pros
easy to sort and I love the ability to save answers to common questions!
Cons
I truly cannot think of a complaint, it is pretty seamless.
- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Good chat focused app with lots of features
Pros
Good support, easy to use and integrate, good customisation & loaded with features.
Cons
There are some features which don't have an option to toggle off.
Alternatives Considered
GorgiasReasons for Choosing LiveChat
Zendesk offered poor widget customisation and the support was not very good.Switched From
Zendesk SuiteReasons for Switching to LiveChat
Lacking chat focused features and some core functionality we required such as automated internal email transcripts.- Industry: Broadcast Media
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Live chat is so stress free.
Stress free and highly effective communication tool at my convenience.
Pros
Able to communicate effectively with someone especially when I’m unable to talk because background noise etc.
Cons
Having to wait for the agent to come on the chat and the fact that some times it goes off after few minutes of inactivity.

- Industry: Consumer Goods
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
LiveChat is Reliable
Overall my experience with using Live Chat is positive.
Pros
I like every aspect of the Live Chat feature.
Cons
There's nothing I dislike about using LiveChat.
- Industry: Gambling & Casinos
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Live Chat experience
10 convenient to use, advisable to use and easy access to our live chat support
Pros
Everything, can talk to the agent on avery easy way
Cons
Can talk to the agent on a very easy way
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Live chat
I recommend every one to join it
Pros
I like live chat because of many reasons issues are solved quickly and the interaction is easy
Cons
It's not free.youcant reach on time when customers need you.when customers repeat their issues they face trouble
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
I panic when I hear the knock knock.
My experience with LiveChat is worthwhile. Aside from it's really serving it's purpose for our business, it does not make our lives complicated.
Pros
As part of general sales support of our company, this software was probably the easiest that I dealt with when I was learning all our tools. It's very user-friendly, not complicated, all the buttons can be learned, and the important function of getting in touch with a customer was quick and easy. We can send photos, links, files, or what not just to make things clear to our customers. We were able to generate additional sales when we started using this app because our customer don't need to call us anymore. We were able to assist them with whatever concerns they have whether it's sales or customer service by just chatting, so this makes their lives more convenient. As an agent of our company, we know that our business is good when we always here the knock knock sound of this app because there's a potential customer on the other end.
Cons
First, I'd say the cost of this app. There are other options for the same service that is cheaper that this. Second, how big of a file this app is. Desktop wise, it's fine. But on the phone, it takes up quite a storage space.
- Industry: Civil Engineering
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Livechat exceeds our expectations.
Livechat is an invaluable tool that enables seamless communication with potential clients across various mediums of their preference. Its integration within my department has significantly enhanced our interactions, leading to higher satisfaction rates among first-time clients and reduced query resolution times. Moreover, Livechat serves as a powerful tool for converting interested prospects into paying clients, further contributing to the success of our business.
Pros
The Livechat team consistently delivers exceptional support, which has greatly enhanced our experience with the software. They promptly address any challenges we encounter and continuously provide valuable resources to optimize our usage of the Livechat platform. Moreover, the extensive range of high-quality features available to us sets Livechat apart from being just a helpdesk solution. Our utilization of Livechat has expanded beyond expectations, thanks to the outstanding features it offers.
Cons
The addition of a lifetime ban feature is highly necessary to effectively handle trolls. The current option to ban individuals for only a few weeks falls short when dealing with persistent trolls.

- Industry: Human Resources
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
Livechat immediately adjusts customer service
With Livechat, our customers have real-time access to the Customer Service and Sales department. It is very credible and also easy for novices to learn. Livechat comes with tons of features that benefit customer service reps by enabling them to work faster and more efficiently. The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the performance of the customer service force by reducing the number of questions they have to answer. I believe Livechat is optimal for companies with customer service areas that wanted to have a training program for their support staff. Institutions that wanted a cost-effective but efficient way to communicate in real time with consumers also found Livechat to be a good fit.
Pros
Livechat provides a day-by-day chat conversation summary, which offers a synthetic view of the evolution of the day-by-day performance statistics of the customer support area. The chat stickers help me find specific discussions within the thousands of discussions the customer support staff has had with travelers on the website. Livechat comes with a mobile-friendly chat plug-in that fits on the vast majority of the latest generation of smartphone screens. As a result, website users have a good experience when chatting with our representatives, regardless of the size of their computer or mobile screen.
Cons
Extremely happy with Livechat. There are no complaints that I can think of at this time.