4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About LiveChat

LiveChat is an all-in-one customer service platform helping brands deliver superb customer service while boosting their sales. LiveChat is intuitive, easy to use, and fully customizable, to naturally blend in with any website. With a number of features inside the app, it’s a powerful tool to win over customers. This customer service software is used by over 37,000 customers worldwide. One of them shared that LiveChat helped them achieve a “5 times higher conversion rate, 50% more leads, and a 16 times higher average session value.” With LiveChat, you can expect the following: - Happier customers thanks to seamless customer service. With a sneak peek, agents see the questions before they’re sent, and with canned responses, they reply faster. Agents can also supervise less experienced agents to solve a case by sending them suggestions right in chat. - More leads thanks to interacting with potential buyers. LiveChat sends automated invitations to chat and can adjust communication based on the data they share. - Boosted sales thanks to Product Cards. They allow you to present your products in an appealing way inside the chat. Agents can also browse the store in the LiveChat App and send customers complimentary products based on what’s in their cart. - Smooth experience thanks to over 200 integrations. CRM services allow you to keep all the communication inside LiveChat and personalize the communication based on customer info. Ecommerce services like Shopify and BigCommerce, along with payment services such as PayPal or Stripe, allow customers to make orders directly from the chat and make it easy for you to manage the sales process afterward. - Greater customer base thanks to being available on customers’ preferred channels. Messaging apps, like WhatsApp and Facebook, allow customers to reach out to you via these channels while you manage all the communication inside LiveChat. It’s much quicker and all the info is in one place. - Saved time thanks to automation, including chatbots that handle repetitive questions 24/7. Agents can easily create engaging, conversational experiences using rich, interactive messages. - Better results thanks to comprehensive reports in LiveChat. With the goals and a sales tracker, you won’t leave your sales and quality of customer service up to chance. You keep track of your team’s performance and spot room for improvement. LiveChat is used worldwide by over 36,000 companies from every industry. Companies of all sizes, startups, small and medium businesses, and enterprises recommend it. LiveChat adjusted its features to the needs and capabilities of companies based on many years of experience in the ecommerce and communication field.
LiveChat Software - Chat Widget and Agent App
LiveChat Software - Customer Details
LiveChat Software - Traffic section
LiveChat Software - Reports
LiveChat Software - Team management
LiveChat Software - Messaging channels
LiveChat video
LiveChat Software - Chat Widget and Agent App - thumbnail
LiveChat Software - Customer Details - thumbnail
LiveChat Software - Traffic section - thumbnail
LiveChat Software - Reports - thumbnail
LiveChat Software - Team management - thumbnail

LiveChat pricing

LiveChat does not have a free version but does offer a free trial. LiveChat paid version starts at US$24.00/month.

Starting Price:
US$24.00/month
Free Version:
No
Free trial:
Yes

Alternatives to LiveChat

LiveChat Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.6
Customer Support
4.6
5 reviews of 1,671 View all reviews
Patrik
Patrik
  • Industry: Internet
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 24/8/2022

LiveChat review

We set up a live chat for our customer on his eshop. Quick setup within a few minutes and the customer also quickly adopted the livechat window.

Pros

14 day free trial version
Possibility to share the screen with the customer
A huge number of features such as automatic replies, switching between operators, offline messages and more.

Cons

After the 14-day free version expires, you need to purchase the paid version. For some, this can be off-putting.

Alternatives Considered

Tidio and Smartsupp

Reasons for Switching to LiveChat

The customer chose this software because he liked it the most and it best suited his e-shop needs.
Kreasan
  • Industry: Construction
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 25/1/2024

link with your customers with this amazing tool,Live chat is my daily savior.

Wow! Everything about Live chat is incredible.It is very easy to use and implement.You can ask questions and get answers one on one. We've had a tremendous experience.

Pros

Live chat is a user friendly tool which connects you with your targeted audience.You can easily communicate with new people in your website or in your social media platforms.You can communicate through messages or phone calls, that's so cool.Live Chat has been my favorite tool which I interact with.Grow your business by reaching your customers more personally,it makes it easier to understand your shortcomings and correct them.

Cons

For the time that have used Live chat,I have no cons about it,I am a happy user.

Rachel
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 18/5/2024

Live chat is just that! Live Chat!

Pros

This has been put to use recently within the last few months. At first, I was highly hesitant. To my surprise, it's very easy to use, and those I have had the pleasure of working with have been very helpful.

Cons

The wait time, but as with anything there is always a wait time. Patience is key.

Annabel
Annabel
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
2

3
Reviewed on 17/12/2018

Good value but lacks some key functionality and integration

Livechat gives us the ability to engage more directly with visitors to our site. It has certain functional limitation which my team find frustrating, however for the price that we pay, it is still good value.

Pros

Livechat has provided a really useful platform for us to get started with livechat provision on our site.

The chat interface itself is easy for agents to use. It is also inexpensive compared with other similar platforms.

Cons

There are some important features missing or lacking. Spell check within the livechat itself is crucial for agents to ensure we are always putting our 'best foot forward', while trying to respond quickly to visitors. The automated greetings are great but lack the ability to set logic within the conditions, meaning I don't have quite the level of control I would like over the greetings.
The CRM integration has also been difficult to implement, and hasn't worked well for all our agents. Which has caused some issues with manual data entry and some lost data. This integration is crucial to our workflow.
The customer service has, overtime, become much more automated and it has therefore taken me longer and been more frustrating to get solutions to issue that I have come up against. While the platform itself has improved in functionality through the time i've been using it, I find the customer support has become less helpful and personal.

Response from LiveChat Software

Hi Annabel,

Thank you for your feedback, we do our best to create the best live chat experience for our customers and to constantly improve our product.

If you don't mind, our Customer Success Team will be in touch to collect a few more information regarding some of the issues you experienced.

Cheers,
LiveChat Team

Replied 18/12/2018
Linda
  • Industry: Architecture & Planning
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/4/2024

LiveChat Excellence

Use of LiveChat with customers daily is successful.

Pros

Dependability in daily use as a tool in communicating with customers in livechats.

Cons

There are no problems that have occurred with this software.

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