--- description: Review of AfterShip Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: AfterShip | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Returns Management (RMS) Software ](/directory/4609/returns-management/software) > [AfterShip](/software/270878/aftership) # AfterShip Canonical: https://www.softwareadvice.ie/software/270878/aftership Page: 1 / 20\ Next: [Next page](https://www.softwareadvice.ie/software/270878/aftership?page=2) > "AfterShip is the AI post-purchase platform built for the modern retail brands obsessed with what happens after checkout. More than 20,000 brands run their post-purchase on AfterShip — including Mejuri, AWAY Travel, SKIMS, Gymshark, FIGS, DIME Beauty, and Dr. Squatch — and we're the infrastructure behind Shopify, TikTok Shop, PayPal, and OpenAI. Since 2012, we've tracked 11B+ shipments, processed 16M returns, and connected merchants to 1,400+ carriers worldwide. All of AfterShip's products are built in-house and connected to the same underlying AfterShip Intelligence dataset, so our AI and agents can operate smartly across your entire post-purchase operation. Tracking: The deepest tracking product on the market. 95% AI-accurate delivery promises, proactive notifications, and an agent that predicts, resolves, and recovers autonomously. Moda Operandi cut delivery exceptions by 25%. Lumē lifted NPS by 21 points. Goodr reduced support tickets by 60%. Returns: Enterprise-grade returns, exchanges, and warranty in one operation. Exchange-first flows recover \~50% of return value. Return Care shifts label costs off your P\&L. AI fraud detection risk-scores every return. Marc Nolan doubled exchanges and saved $125K in 90 days. Fellow recaptured 20% of revenue through exchanges. Shipping: Multi-channel shipping and fulfillment across Shopify, TikTok Shop, and 1,400+ carriers in one automated platform. Cut fulfillment time with 80% automation, protect margin with AI-driven Carrier Decisions, and save up to 91% via AfterShip's shipping partner network." > > Verdict: Rated **4.9/5** by 473 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 473 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: AfterShip - **Location**: Tsuen Wan, Hong Kong ## Commercial Context - **Starting Price**: US$11.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: "- Essential plan offers basic features to save you time and money - Premium plan unlocks our latest AI offerings and gives fast-growing brands a competitive edge - Enterprise plan is tailored to your needs as you scale across channels and regions" - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Italian, Japanese, Spanish, Traditional Chinese - **Available Countries**: Australia, Brazil, Canada, China, Germany, Hong Kong SAR China, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Notifications - Claims Management - Customer Portal - Customisable Branding - Customisable Templates - Data Import/Export - Delivery Estimate - Delivery Record - Delivery Tracking - EDI - Email Templates - Exchange Management - For eCommerce - Historical Reporting - Import/Export Management - Label Printing - Location Tracking - Mobile Alerts ## Integrations (14 total) - Adobe Commerce - BigCommerce - CS-Cart Store Builder - Gorgias - Klaviyo - Microsoft Excel - NetSuite - PrestaShop - Salesforce Platform - Shift4Shop - Shopify - Squarespace - TikTok - WooCommerce ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Returns Management (RMS) Software ](https://www.softwareadvice.ie/directory/4609/returns-management/software) ## Related Categories - [Returns Management (RMS) Software ](https://www.softwareadvice.ie/directory/4609/returns-management/software) - [Shipment Tracking Software](https://www.softwareadvice.ie/directory/4700/shipment-tracking/software) - [Shipping Software](https://www.softwareadvice.ie/directory/531/shipping/software) - [Sustainability Software](https://www.softwareadvice.ie/directory/3385/sustainability/software) - [Environmental Software](https://www.softwareadvice.ie/directory/4173/environmental/software) ## Alternatives 1. [ShipTime](https://www.softwareadvice.ie/software/234418/shiptime) — 4.6/5 (500 reviews) 2. [Freightview](https://www.softwareadvice.ie/software/6024/freightview) — 4.7/5 (743 reviews) 3. [CWILL Order Tracking](https://www.softwareadvice.ie/software/415060/parcel-panel) — 5.0/5 (54 reviews) 4. [ShippyPro](https://www.softwareadvice.ie/software/168511/shippypro) — 4.7/5 (157 reviews) 5. [ShipStation](https://www.softwareadvice.ie/software/235645/shipstation) — 4.6/5 (963 reviews) ## Reviews ### "Worth every penny that you pay for it" — 5.0/5 > **Kevin** | *4 August 2025* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: It is an excellent app for keeping my customers updated about the shipping. Once it is set up, it runs automatically. My customers get real-time updates. > > **Cons**: Too many segmented upsells. It would be nice if the app were more comprehensive rather than requiring frequent upgrades to each feature. > > Since we have deployed AfterShip, inbound shipping questions have all stopped, and our return customer rate has increased. Since we are B2B, shipping updates are critical, and Aftership has helped us level up. ----- ### "Reliable shipment tracking system with strong API integration" — 5.0/5 > **Andika** | *5 March 2026* | Chemicals | Recommendation rating: 9.0/10 > > **Pros**: It's a robust system for checking and monitoring my shipments. The webhook and API integration make it very easy to connect with our internal system and automate tracking updates efficiently. > > **Cons**: There are many features in the dashboard, which sometimes makes the interface feel a bit crowded. There are also double menus in some sections, so I almost clicked the wrong module a few times. > > Overall, I had a good experience using AfterShip. The service works reliably, and the support agents are helpful when issues arise. It helps streamline shipment tracking for our operations. ----- ### "Scam Company - Will Steal Your Money" — 1.0/5 > **Michael** | *21 January 2019* | Retail | Recommendation rating: 0.0/10 > > **Pros**: The UI is pretty but otherwise useless. That's all. > > **Cons**: They have a seriously buggy integration which you can't troubleshoot yourself. They have a problem with things called "Carrier slugs" which even when used correctly are not 100% correct. The result; if you upload a CSV of say 10,000 tracking numbers you may find that 9,000 of them get allocated to random/incorrect couriers. Numbers allocated to incorrect couriers cannot be modified manually or through CSV meaning you are paying for a broken number. In the above example that's a cost of $800 for nothing. > > A good customer service team would realise they have limitations in their software and not turn down a £40k customer - however the customer service team don't care. They just want your money. ----- ### "It was a bit tricky to set up, but it worked fine after that. The support is great" — 5.0/5 > **Aron** | *12 June 2026* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: It’s the only product I know of that allows me to ship orders from Amazon to TikTok. That’s the only reason I set up a TikTok account in the first place. > > **Cons**: I wasn’t sure exactly what the different products were for. I had to switch from Shipping to Feed. The setup wasn’t very intuitive for me either. > > Once set up, it works very well. The support team is particularly worth mentioning; they are quick to respond and very helpful. ----- ### "Very Good Customer Support and Portal Experience" — 4.0/5 > **Santhosh** | *18 June 2026* | Insurance | Recommendation rating: 7.0/10 > > **Pros**: Customer support has been very helpful. They are easily accessible through the regular portal chatbot as well. In my case, \[sensitive content hidden\] reached out via the chatbot and then continued the communication over email to trace and resolve the issue. > > **Cons**: I don’t see any major drawbacks. The platform fits our business use case very well, and communication has been effective with regular portal updates. As a suggestion for improvement, it would be helpful to include failure logs in the history tab whenever webhook calls fail. This would make it easier for users to debug issues efficiently. > > Most of the required resources, such as documentation and technical configurations, are already provided through the portal. The overall portal experience is very good. ----- Page: 1 / 20\ Next: [Next page](https://www.softwareadvice.ie/software/270878/aftership?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/270878/aftership) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data