About NetSuite CRM

NetSuite CRM+ is a cloud-based customer relationship management (CRM) solution for small and midsize organizations. NetSuite caters to thousands of customers across a wide range of industries including wholesale distribution, manufacturing, media/publishing and retail. NetSuite CRM+ offers sales force automation, e-commerce, customer data management, partner relationship management, marketing analytics and more. The NetSuite for iPhone application extends the functionality of the software to the mobile device. The analytics functionality is able to integrate back-office metrics and data with front-office operations to provide upper management with a complete view of their organization. NetSuite CRM+ architecture and platform allows organizations to personalize and customize the solution according to their business requirements. NetSuite CRM+ offers software-as-a-service (SaaS) deployment. The solution operates on a multi-tenant architecture and all information is stored in a secure data center. NetSuite also offers an application development platform known as the NetSuite Business Operating Platform (NS-BOS) that provides tools and resources for developers to plan, build and deploy industry-specific customizations and applications.
NetSuite CRM Software - CRM dashboard
NetSuite CRM Software - Pipeline visibility
NetSuite CRM Software - Mobile CRM
NetSuite CRM Software - Customer lifecycle management
NetSuite CRM video
NetSuite CRM Software - CRM dashboard - thumbnail
NetSuite CRM Software - Pipeline visibility - thumbnail
NetSuite CRM Software - Mobile CRM - thumbnail
NetSuite CRM Software - Customer lifecycle management - thumbnail

NetSuite CRM pricing

NetSuite CRM does not have a free version. NetSuite CRM paid version starts at US$129.00/month.

Starting Price:
US$129.00/month
Free Version:
No
Free trial:
No

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NetSuite CRM Reviews

Feature rating

Value for Money
3.6
Functionality
4.0
Ease of Use
3.8
Customer Support
3.6
5 reviews of 188 View all reviews
Federico
  • Industry: Banking
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 3/9/2022

Great product for a Small / Medium Business

Once we pass the initial challenges from the initial implementation, it does have become an invaluable part of our daily operations.

Pros

We are using this CRM for some time and really have become a critical tool for our commercial team, it has great lead tracking capabilities that allowed the reduction of the time needed for closing deals. Customizing reports anyway we want is a great tool in managing our forecasts. In addition, we were able to integrate it with several tools with no problem.

Cons

The investment in this tool is high since NetSuite was acquired by Oracle. Third party integration can be challenging if you don't have a specialized support team. We did have to spend some time training our associates.

Reasons for Choosing NetSuite CRM

We needed a more robust and flexible tool to improve our commercial capabilities.

Switched From

Zoho CRM

Reasons for Switching to NetSuite CRM

We did a cost / benefit analysis and NetSuite CRM had the highest score.

Response from Oracle

Thanks for taking the time to leave a review, Federico! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Replied 7/9/2022
Timothy
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 12/7/2019

Versatility and functionality

Generally fast, user-friendly and well-supported. Versatile and has functionality for everything imaginable, if one has the knowledge or time to learn how to e.g. write SQL.

Pros

Highly customizable, web-based, allowed for different roles and accessibility, reporting and scheduling capabilities were a huge factor.

Cons

It can be very challenging to create advanced reports or searches

Steve
  • Industry: Consumer Goods
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
2
Ease of Use
1
Customer Support
0

3
Reviewed on 31/1/2020

NetSuite CRM needs improvement

Pros

It has a lot of detail for each customer/account and since it is part of NetSuite you don't have to deal with the sync process of using another program.

Cons

Very difficult to use and nothing is user friendly. Adding calendar events, notes, etc. are just eacy to enter or lookup. The mobile app is basically non-functional as it only give the very basic information on each account. There is no way to schedule routes.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to NetSuite CRM

We didn't choose NS CRM+. We ended up going with Salesforce and syncing it with NetSuite via integrator.io.
Ingrid
  • Industry: Education Management
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/7/2022

Very Complete CRM

Excellent

Pros

It is a software that adds agility to the sales routine, facilitating communication between the team and the manager with internal chat.
It is a very complete CRM that allows lead distribution and lead management, a very complete pipeline, email and document management. Allows integration of the sales area with the finance area. It allows the management of the client, commissions and opportunities. It includes marketing automation and web forms with real-time data management.

Cons

Support required for deployment and third-party integration.

Response from Oracle

Thanks for taking the time to leave a review Ingrid! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Replied 18/7/2022
Alfredo
  • Industry: Telecommunications
  • Company size: 201-500 Employees
  • Review Source
Value for Money
5
Features
0
Ease of Use
3
Customer Support
5

5
Reviewed on 9/11/2015

Accurate Budget Projects

Thinking about business, data and time, all are gold to take decisions, to know what is business and what’s not, NetSuite CRM let you to capture all the data inside their modules, to see the real cost of the business to develop and the budget necessary to launch each project, once you know this you can have the decisions on your hands, or real approximately cost, Netsuite CRM can integrate all real ongoing operations, within several departments (Sales Force, Inventory and Supply departments, Infrastructure ). With this tool you could have the accurate information of work needed on to start something, the integration of all the departments of the company inside this tool could make you run faster through your daily operation. All departments have their place in this party, all departments are important to make your business grow. With this you just have to worry about the process, to make this happen.

Pros

The integration with several departments is very efficient, when you are handling projects inside a projectized enterprise, you need to integrate several departments with many people involved, with this tool, you can organize the work, to fill in each part the parth whom it concern to each one of the team.

In our case (operations department), we use the Location cost Module, and it is a very efficient module for us, we capture all the data collected on our site survey, and the module tell us, the cost, and all the infrastructure needed to build the project, and if something are missing in our stock, logistics and materials can be awarded of the material needed to buy, all by the same system; After this step, all the information is delivered to Sales Force to make the negotiation, and then make the things happens.

Cons

Sometimes, you have to take your time to into the needs of the projects to have the accurate information that you need. Sometimes, this process could be annoying, but it's worth it, you will save so much time and headache pills after all of this. And remember this system is very flexible.
Sometimes another cons for this tool is the speed, it runs slow, even when you have a high speed internet connection, so don´t be anxious or desperate when you are working on this tool.

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