--- description: Review of AnswerHub Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: AnswerHub | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/1884/knowledge-management/software) > [AnswerHub](/software/27416/answerhub) # AnswerHub Canonical: https://www.softwareadvice.ie/software/27416/answerhub Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/27416/answerhub?page=2) > AnswerHub is an online developer community solution available for deployment either in the cloud or on-premise. It is suitable for midsize businesses to large enterprises across various industries. AnswerHub enables team collaboration and ideation, customer self-service portals and privately managed Q\&A sites. Users can share information among team members, propose and track the progress of ideas and build a knowledge base for both customers and partners. AnswerHub includes built-in gamification, so users can recognize and reward team members for their knowledge. Team members can be identified according to their field of expertise enabling fresh queries to be routed to the specific people. AnswerHub offers services on a monthly subscription basis that includes support via an online knowledge base including tutorials, case studies and eBooks and through a ticketing portal. > > Verdict: Rated **4.2/5** by 34 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 34 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Devada - **Location**: Research Triangle Park, US - **Founded**: 2005 ## Commercial Context - **Starting Price**: US$25,000.00 - **Pricing model**: (Free Trial) - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - @mentions - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Brainstorming - Catalog Management - Chat/Messaging - Collaboration Tools - Commenting/Notes - Communication Management - Content Management - Customisable Branding - Decision Support Systems - Discussions/Forums - Document Management - Email Management - Engagement Tracking - File Sharing - Filtering ## Integrations (2 total) - Jira - Slack ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software) - [Online Help Desk Software](https://www.softwareadvice.ie/directory/3529/online/software) - [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software) - [Help Desk Software for Schools](https://www.softwareadvice.ie/directory/3857/schools/software) - [Collaboration Software](https://www.softwareadvice.ie/directory/4138/collaboration/software) ## Alternatives 1. [MangoApps](https://www.softwareadvice.ie/software/140647/mangoapps) — 4.4/5 (150 reviews) 2. [Connecteam](https://www.softwareadvice.ie/software/109560/connecteam) — 4.6/5 (5203 reviews) 3. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (990 reviews) 4. [Axero](https://www.softwareadvice.ie/software/102524/communifire) — 4.5/5 (88 reviews) 5. [MyHub](https://www.softwareadvice.ie/software/142414/myhub) — 4.7/5 (40 reviews) ## Reviews ### "Overall a nice experience, a few hurdles here and there, but continues to improve." — 4.0/5 > **Verified Reviewer** | *13 March 2018* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Functionality and features of the site are nice, the site layout is well done also, overall pleased with the product. > > **Cons**: The reporting functionality is the greatest weak point of this software and needs some much needed love and attention. > > No special benefits. ----- ### "Intuitive user interface with great features that enhance collaboration." — 5.0/5 > **Sylwia** | *8 November 2017* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Gamification elements like badges, reputation points. An ability to control permission based on a reputation score as a kind of gratification for active users. Expertise features improve recognition\! "Ask an Experts" helps to ping experts, same time you can define your expertise manually but also automatically by system to become an expert for a specific topic. > > **Cons**: Analytics functionality that it is built-in. It is not fully reliable. The product is still being continuously improved so there some features still missing. > > \* Built a robust community where users could engage in Q\&A and regularly contribute quality content. \* Rewarded user contributions and encourage active participation with reputation points. \* Delivered a valuable user experience through a wider range of functionality. ----- ### "Internal Use ; Knowledge Base ; Hard to build a community" — 3.0/5 > **Verified Reviewer** | *13 March 2018* | Recommendation rating: 6.0/10 > > **Pros**: It allows a lot of possibilities, the support team is easy to reach and helpful, The principle of the Accepted Answer is very useful. > > **Cons**: There is some customization works that are hard to made on our own and that complexify the daily use. The "Idea's" are not yet well implemented. > > We are trying to put in place a knowledge base internally. This software enable us to do so and to optimize our way of interacting with it. ----- ### "From users point of view, experience is great and solution is easy to use" — 4.0/5 > **David** | *13 March 2018* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Intuitive for end-users and pretty simple to use. We like the built-in rewarding system as it encourages users to use AnswerHub more frequently. UI is minimalistic and not cluttered with a lot of gadgets from the start. > > **Cons**: Administration interface is totally different from the overall product look, some options are hard to locate or in places I wouldn't expect them. Some minor problems with search (queries don't always return what I'm looking for and I'm using exact words from the question). Can't override global notifications properties for all users but have to click through each one of them (I can do it for new users but not existing ones). Administrating privileges is quite complex and confusing at times until you figure out all the specifics (group-level, global, role permissions, ...). Can't get any logs out of cloud server except with help from AnswerHub - would be great if we could look at logs directly through administration (recent SSO problems). Minor bugs with shortcuts on Markdown editor which collide with shortcuts on our Slovenian keyboards. Advanced Analytics could be more user-friendly. ----- ### "AH user for ~6 years. Product is well featured and easy-to-use for end users, moderators and admins." — 4.0/5 > **Philip** | *15 March 2018* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: It offers a strong set of capabilities at a reasonable price, and the company is good about responding to and addressing issues and questions with the product itself. I appreciate the extensibility of AH, and am glad to see improvements come to the product over time. From an end-user perspective, it takes very little time to learn how to work with the system, and the gamification engine does help keep some users engaged. The Q\&A style of discussion offered by AH is also often a very strong selling point, both for customer end users but even within our company itself. > > **Cons**: The company's professional services has struggled to be as effective partner with us as we need, causing delays to much needed functionality. Part of the issue is what I see as growing pains for the company, trying to grow it's customer-base while attempting, and not always delivering on the responsiveness they used to have. The tool's current reporting and analytics is somewhat rudimentary, and although I hear they are working on improvements, I'm still waiting. > > Offers a feature often requested by our employees and customers, and does it in a way that is intuitive, quick and useful. The pricing is also reasonable for what our company needs. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/27416/answerhub?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/27416/answerhub) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data