--- description: Review of ServiceNow Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ServiceNow | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Business Management Software](/directory/4371/business-management/software) > [ServiceNow](/software/27432/service-now) # ServiceNow Canonical: https://www.softwareadvice.ie/software/27432/service-now Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.ie/software/27432/service-now?page=2) > ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. It caters to various industries, including financial services, healthcare, higher education, life sciences and the public sector. ServiceNow provides a self-service portal that lets users report and resolve issues and track progress. The system can also track financial, contractual and inventory details relating to hardware, software and virtual infrastructure. The solution offers a change calendar, impact calculator and collision detector for evaluating risks related to changes in IT configuration. With ServiceNow’s incident management capabilities, IT departments can capture incidents through the self-service portal, email, chat and phone. Problem management tools can help investigate the root causes of service disruptions, perform trend analyses and provide service configuration reviews to prevent future disruptions. ServiceNow also captures all the IT costs and presents them to stakeholders through reports and charts. > > Verdict: Rated **4.5/5** by 348 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 348 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$100.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Subscription license based on IT process users, type of license and level of support needed. Contact ServiceNow directly for pricing information - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Automated Routing - Availability Management - CRM - Capacity Management - Change Management - Chatbot - Client Portal - Compliance Management - Configurable Workflow - Configuration Management - Contract/License Management - Cost Management - Cost Tracking ## Integrations (98 total) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx One - Coda ... and 83 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Management Software](https://www.softwareadvice.ie/directory/4371/business-management/software) ## Related Categories - [Business Management Software](https://www.softwareadvice.ie/directory/4371/business-management/software) - [Cloud Integration Software](https://www.softwareadvice.ie/directory/4676/cloud-management/software) - [App Development Software](https://www.softwareadvice.ie/directory/4499/app-development/software) - [ERP Systems](https://www.softwareadvice.ie/directory/4365/erp/software) - [CMDB Software](https://www.softwareadvice.ie/directory/4249/cmdb/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) 2. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews) 3. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3425 reviews) 4. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.5/5 (714 reviews) 5. [Supremo Remote Desktop](https://www.softwareadvice.ie/software/100976/supremo) — 4.7/5 (447 reviews) ## Reviews ### "Handy Tool for quick solutions." — 4.0/5 > **Musonda** | *18 January 2026* | Airlines/Aviation | Recommendation rating: 10.0/10 > > **Pros**: Helps to get quick response for IT related problems within the organization. Also has an option to speak to a consultant in the case that the issue cannot be resolved immediately > > **Cons**: If the issued being faced is an internet connectivity one, then it will be extremely difficult to get through to someone . ----- ### "Easy to adapt to, easily adaptable and easily programmable." — 4.0/5 > **Verified Reviewer** | *28 May 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The vast amount of business areas the tool covers. For example, CSM, FSM, Assett management. Also the automation using NOW Assist. > > **Cons**: Need a clear path to learn certain areas. Sometimes you can veer off while in the learning process provided. > > Fantastic ITSM tool from all aspects. Provides a simple interface that is consistent across all modules and allows end users to have a sikilar experience for all functions. ----- ### "A ticketing system that needs it’s own ticket" — 3.0/5 > **George** | *2 July 2025* | Public Safety | Recommendation rating: 8.0/10 > > **Pros**: The integrations with the organisation’s contact list, the ability to tag upper management and to track progress > > **Cons**: The typing shortcuts usually used in other softwares have different functions that are misleading for example if you type Enter the ticket is submitted while your intension is to start a new sentence > > It’s a great software for internal IT requests that gives room for tracking, contact list and detailed updates, but the user interface is not up to the level ----- ### "ServiceNow: Efficiency at Scale" — 5.0/5 > **Cherif** | *19 March 2026* | Sports | Recommendation rating: 9.0/10 > > **Pros**: I like ServiceNow interface. It is very intuitive and easy to use so new user with no technical skills do not struggle to navigate this tool. The customer support team is highly proactive and responsive which is very effective as they respond to queries before we face down-time. > > **Cons**: I have not experienced any challenges with ServiceNow. The tool has served us very great so I do not have any complaints. > > My overall experience with ServiceNow has been exceptional. It has seamless features that are very easy to apply so managing our IT has been easy and efficient. ----- ### "Illumina service now" — 4.0/5 > **Richard** | *3 June 2025* | Information Technology & Services | Recommendation rating: 2.0/10 > > **Pros**: The use of templates can streamline ticket creation Much faster unlike manual entry that is much more time consuming. > > **Cons**: At times the program can crash. This was later addressed in windows 10 were it was much more stable than windows 7 > > Probably one of the better ticketing systems available for use unlike hp service center which is old but still functional. ----- Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.ie/software/27432/service-now?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/27432/service-now) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data