--- description: Review of ServiceNow Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ServiceNow | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Business Management Software](/directory/4371/business-management/software) > [ServiceNow](/software/27432/service-now) # ServiceNow Canonical: https://www.softwareadvice.ie/software/27432/service-now Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.ie/software/27432/service-now?page=2) > ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. It caters to various industries, including financial services, healthcare, higher education, life sciences and the public sector. ServiceNow provides a self-service portal that lets users report and resolve issues and track progress. The system can also track financial, contractual and inventory details relating to hardware, software and virtual infrastructure. The solution offers a change calendar, impact calculator and collision detector for evaluating risks related to changes in IT configuration. With ServiceNow’s incident management capabilities, IT departments can capture incidents through the self-service portal, email, chat and phone. Problem management tools can help investigate the root causes of service disruptions, perform trend analyses and provide service configuration reviews to prevent future disruptions. ServiceNow also captures all the IT costs and presents them to stakeholders through reports and charts. > > Verdict: Rated **4.5/5** by 344 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 344 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$100.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Subscription license based on IT process users, type of license and level of support needed. Contact ServiceNow directly for pricing information - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Automated Routing - Availability Management - CRM - Capacity Management - Change Management - Chatbot - Client Portal - Compliance Management - Configurable Workflow - Configuration Management - Contract/License Management - Cost Management - Cost Tracking ## Integrations (98 total) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx One - Coda ... and 83 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Management Software](https://www.softwareadvice.ie/directory/4371/business-management/software) ## Related Categories - [Business Management Software](https://www.softwareadvice.ie/directory/4371/business-management/software) - [Cloud Integration Software](https://www.softwareadvice.ie/directory/4676/cloud-management/software) - [App Development Software](https://www.softwareadvice.ie/directory/4499/app-development/software) - [ERP Systems](https://www.softwareadvice.ie/directory/4365/erp/software) - [CMDB Software](https://www.softwareadvice.ie/directory/4249/cmdb/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 2. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews) 3. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3408 reviews) 4. [Supremo Remote Desktop](https://www.softwareadvice.ie/software/100976/supremo) — 4.7/5 (447 reviews) 5. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.5/5 (685 reviews) ## Reviews ### "Handy Tool for quick solutions." — 4.0/5 > **Musonda** | *18 January 2026* | Airlines/Aviation | Recommendation rating: 10.0/10 > > **Pros**: Helps to get quick response for IT related problems within the organization. Also has an option to speak to a consultant in the case that the issue cannot be resolved immediately > > **Cons**: If the issued being faced is an internet connectivity one, then it will be extremely difficult to get through to someone . ----- ### "Absolute killer product, easier to use and great integration with other products" — 5.0/5 > **Raxit** | *5 April 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Service now Reports is one of the best feature and integration with other software is also impressive and easy to use which makes it a 10/10 ticket management system. > > **Cons**: One of the cons might be cost since it is more suitable for mid size to large business and might be costlier for small business but again it depends on the use cases. Also initial configuration might be complex but once the configuration is done right, it is one of the best ticket management system. > > Overall it's a great product and absolute killer with its functionalities and integration with other products. One thing I love about this is that it gives you control over everything and you can create templates, reports, CRs etc however you want and you can configure these on user level as well as admin level. ----- ### "A ticketing system that needs it’s own ticket" — 3.0/5 > **George** | *2 July 2025* | Public Safety | Recommendation rating: 8.0/10 > > **Pros**: The integrations with the organisation’s contact list, the ability to tag upper management and to track progress > > **Cons**: The typing shortcuts usually used in other softwares have different functions that are misleading for example if you type Enter the ticket is submitted while your intension is to start a new sentence > > It’s a great software for internal IT requests that gives room for tracking, contact list and detailed updates, but the user interface is not up to the level ----- ### "ServiceNow is a dependable platform for data and analytics\!" — 5.0/5 > **Verified Reviewer** | *2 December 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: ServiceNow helps our company organize, interpret and develop data using dashboards. Their support is great too\! > > **Cons**: I think the UX\\UI could use some updating, but other than that it has been a pretty solid platform for us. > > Overall, we’ve had a great experience depending on servicenow for our data and organization needs throughout the org. ----- ### "Great IT solution for large companies" — 4.0/5 > **Suzanne** | *9 March 2025* | Government Relations | Recommendation rating: 9.0/10 > > **Pros**: It integrates with a lot of other systems and has many other modules that can be added > > **Cons**: If you are a smaller company, the cost is too high to implement. > > It is a great package for large organizations that need an overall look at their assets, issues and purchasing ----- Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.ie/software/27432/service-now?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/27432/service-now) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data