--- description: Review of ServiceNow Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ServiceNow | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Business Management Software](/directory/4371/business-management/software) > [ServiceNow](/software/27432/service-now) # ServiceNow Canonical: https://www.softwareadvice.ie/software/27432/service-now Page: 1 / 16\ Next: [Next page](https://www.softwareadvice.ie/software/27432/service-now?page=2) > ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. It caters to various industries, including financial services, healthcare, higher education, life sciences and the public sector. ServiceNow provides a self-service portal that lets users report and resolve issues and track progress. The system can also track financial, contractual and inventory details relating to hardware, software and virtual infrastructure. The solution offers a change calendar, impact calculator and collision detector for evaluating risks related to changes in IT configuration. With ServiceNow’s incident management capabilities, IT departments can capture incidents through the self-service portal, email, chat and phone. Problem management tools can help investigate the root causes of service disruptions, perform trend analyses and provide service configuration reviews to prevent future disruptions. ServiceNow also captures all the IT costs and presents them to stakeholders through reports and charts. > > Verdict: Rated **4.5/5** by 356 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 356 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$100.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Subscription license based on IT process users, type of license and level of support needed. Contact ServiceNow directly for pricing information - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Automated Routing - Availability Management - CRM - Capacity Management - Change Management - Chatbot - Client Portal - Compliance Management - Configurable Workflow - Configuration Management - Contract/License Management - Cost Management - Cost Tracking ## Integrations (98 total) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx One - Coda ... and 83 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Management Software](https://www.softwareadvice.ie/directory/4371/business-management/software) ## Related Categories - [Business Management Software](https://www.softwareadvice.ie/directory/4371/business-management/software) - [Cloud Integration Software](https://www.softwareadvice.ie/directory/4676/cloud-management/software) - [App Development Software](https://www.softwareadvice.ie/directory/4499/app-development/software) - [ERP Systems](https://www.softwareadvice.ie/directory/4365/erp/software) - [CMDB Software](https://www.softwareadvice.ie/directory/4249/cmdb/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4090 reviews) 2. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3470 reviews) 3. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews) 4. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.6/5 (791 reviews) 5. [Supremo Remote Desktop](https://www.softwareadvice.ie/software/100976/supremo) — 4.7/5 (447 reviews) ## Reviews ### "Handy Tool for quick solutions." — 4.0/5 > **Musonda** | *18 January 2026* | Airlines/Aviation | Recommendation rating: 10.0/10 > > **Pros**: Helps to get quick response for IT related problems within the organization. Also has an option to speak to a consultant in the case that the issue cannot be resolved immediately > > **Cons**: If the issued being faced is an internet connectivity one, then it will be extremely difficult to get through to someone . ----- ### "Good ticketing tool" — 5.0/5 > **Mattia** | *1 August 2025* | Food Production | Recommendation rating: 9.0/10 > > **Pros**: An excellent ticketing product, definitely the most famous, it allows for many integrations, many of which are already ready to use. I believe this is its real strength. > > **Cons**: Not too easy to configure, some settings or features require time and skill, but once completed, it remains truly excellent. ----- ### "A ticketing system that needs it’s own ticket" — 3.0/5 > **George** | *2 July 2025* | Public Safety | Recommendation rating: 8.0/10 > > **Pros**: The integrations with the organisation’s contact list, the ability to tag upper management and to track progress > > **Cons**: The typing shortcuts usually used in other softwares have different functions that are misleading for example if you type Enter the ticket is submitted while your intension is to start a new sentence > > It’s a great software for internal IT requests that gives room for tracking, contact list and detailed updates, but the user interface is not up to the level ----- ### "Awesome service now features" — 4.0/5 > **Verified Reviewer** | *26 April 2026* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: No, what I like the most about service now is it actually is robust and offers a lot of features that are customizable based on the business needs > > **Cons**: What I don’t like or like the least about service now is the interface is a bit complicated if you are not that technical especially the CSM or customer service management interface but other than that, everything is cool > > Overall, pretty satisfied with service now you get support that you need if ever that there are any issues at the same time if let’s say you need some enhancements it is it is very easy to communicate with them ----- ### "Illumina service now" — 4.0/5 > **Richard** | *3 June 2025* | Information Technology & Services | Recommendation rating: 2.0/10 > > **Pros**: The use of templates can streamline ticket creation Much faster unlike manual entry that is much more time consuming. > > **Cons**: At times the program can crash. This was later addressed in windows 10 were it was much more stable than windows 7 > > Probably one of the better ticketing systems available for use unlike hp service center which is old but still functional. ----- Page: 1 / 16\ Next: [Next page](https://www.softwareadvice.ie/software/27432/service-now?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/27432/service-now) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data