--- description: Review of osTicket Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: osTicket | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/3898/knowledge-base/software) > [osTicket](/software/27500/osticket) # osTicket Canonical: https://www.softwareadvice.ie/software/27500/osticket Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/27500/osticket?page=2) > osTicket is an open-source help desk management solution that offers ticket management and IT asset management within a suite. The system can only be deployed in the cloud and is suited for small and midsize enterprise customers. The platform features a built-in customer portal that allows users to submit tickets and track the status of their requests. With the help of "auto assign," incoming tickets are then automatically routed to the most suitable departments and staff members based on the requests. Additionally, once a ticket is sent, the solution sends an automated email response to the users to keep them updated on the status of their requests. With interactive dashboards and reporting modules to prepare customized reports, the IT department can gain complete visibility into help desk operations and make effective decisions regarding staffing levels and ticket handling procedures. > > Verdict: Rated **4.3/5** by 75 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 75 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Enhancesoft ## Commercial Context - **Starting Price**: US$12.00 - **Pricing model**: Per User (Free version available) - **Pricing Details**: Opensource - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English, German - **Available Countries**: Canada, Germany, United States ## Features - Automated Responses - Automated Routing - Customisable Forms - Customizable Fields - Dashboard - Help Desk Management - Knowledge Base Management - Knowledge Management - Macros/Templated Responses - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management - Templates - Ticket Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software) ## Related Categories - [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software) - [Computer Inventory Software](https://www.softwareadvice.ie/directory/3721/computer-inventory/software) - [Help Desk Software for Schools](https://www.softwareadvice.ie/directory/3857/schools/software) - [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software) - [Issue Tracking Software](https://www.softwareadvice.ie/directory/4318/issue-tracking/software) ## Alternatives 1. 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[Zoho Desk](https://www.softwareadvice.ie/software/393877/zoho-desk) — 4.5/5 (2211 reviews) ## Reviews ### "Great helpdesk system | Opensource and Paid version" — 3.0/5 > **Aravinth** | *25 April 2023* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: OS Ticket has been used as an IT Help Desk system and incident management systemEmail integration (O365 /Google workspace)Department-wise ticket number generation Help topic-wise SLAVery easy version upgrade for on-prem > > **Cons**: Version 1.17 has an issue with the auto auth token access issuePHP version is compatible with Version 1.17 (So we cannot run multiple systems with OSticket)Email fetch time issue - it takes more time to fetch the mail than what we configured in the systemVersion 1.17 has an issue with one DB view - department-wise ticket countAuto escalation not available > > I've worked with several OSTicket versions for more than five years, from 1.5 to 1.17. further, i have implemented both the self-hosted and cloud versions for a number of organizations. this can be very useful especially if you are the first time using ITSM and ticketing management. ----- ### "Basic solution" — 4.0/5 > **Verified Reviewer** | *19 December 2024* | Construction | Recommendation rating: 6.0/10 > > **Pros**: -open source - easy to us - low cost - easy to setup > > **Cons**: - Limited customizable - security vulnerabilities > > I try this one and it's realy basic ticket solution we decid to switch to GLPI ----- ### "osTicket - Maybe next time\!" — 3.0/5 > **Jeff** | *19 March 2025* | Computer Networking | Recommendation rating: 2.0/10 > > **Pros**: It let users submit and use a functioning ticket system. > > **Cons**: It was very heavy ended and confusing for both the admin side and the user side. > > I would use another ticket system if given the chance. ----- ### "If Issue tracking and Ticket management is your requirement, osTicket is your choice." — 5.0/5 > **Verified Reviewer** | *14 November 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Fast, quick and easy to setup. OpenSource so can be self-hosted. > > **Cons**: Some file types are not supported as attachments. A bit obsolete in terms of technology but does the job. > > As a free opensource tool, osTicket is great. We used it in our startup and my current company which is really good. It does ticket management really well. There are loads of customization, it's easy to use and can even work in a small hosting environment. ----- ### "OsTicket can provide what we need" — 4.0/5 > **Indrawan** | *6 September 2021* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: this ticketing system can have many categorized and element. so it is more easier to you while make your own form. > > **Cons**: i think os ticket must build some business intelegent dashboard or make a decision report for management. > > my experience use this osticket is satisfy. this can very useful especialy if you are the first time use ITSM and ticketing management. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/27500/osticket?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/27500/osticket) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data