--- description: Review of Faveo Helpdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Faveo Helpdesk | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Faveo Helpdesk](/software/27516/faveo-helpdesk) # Faveo Helpdesk Canonical: https://www.softwareadvice.ie/software/27516/faveo-helpdesk Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.ie/software/27516/faveo-helpdesk?page=2) > Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key features include a buildable knowledge base and a built-in search option. Faveo allows users to build their own self-service knowledge base. Users can upload their content into the solution, and customers can comment on articles users have uploaded. This solution also lets customers connect with users through email. Faveo assigns ticket numbers to customer emails. Different priority levels can be assigned to tickets, and users can also set up automated, template-based responses to certain types of inquiries. The solution also features a customer portal, where customers can log in and check their ticket status. Faveo lets users assign tickets to specific employees or departments. Multiple users can be assigned to tickets. Internal notes can be created to communicate with users about ticket status. Faveo offers a perpetual license for a one-time fee that includes support via phone and email. > > Verdict: Rated **4.5/5** by 117 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 117 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Ladybird Web Solution - **Location**: Bangalore, India - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$14.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Self-hosted and Cloud available with a perpetual and recurring license. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, English, European Portuguese, French, Indonesian, Italian, Norwegian, Russian, Spanish - **Available Countries**: Bahrain, Belgium, Brazil, Denmark, Egypt, France, Germany, India, Italy, Jordan, Kenya, Kuwait, Lebanon, Mexico, Netherlands, Oman, Qatar, Saudi Arabia, South Africa, Spain and 3 more ## Features - API - Alerts/Escalation - Automated Routing - Call Centre Management - Customer Portal - Customisable Branding - Email Management - Full Text Search - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Social Media Integration - Support Ticket Management - Ticket Management ## Integrations (8 total) - Facebook Apps and Tabs - Instagram - LDAP Manager - LimeSurvey - SMSPortal - Time and Task Management - Twitter/X - WhatsApp ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) - [Issue Tracking Software](https://www.softwareadvice.ie/directory/4318/issue-tracking/software) - [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software) - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3425 reviews) 3. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews) 5. [Zoho Desk](https://www.softwareadvice.ie/software/393877/zoho-desk) — 4.5/5 (2212 reviews) ## Reviews ### "Effective Remote Access Control and Ticket Management Platform." — 5.0/5 > **Smith** | *27 July 2023* | Construction | Recommendation rating: 9.0/10 > > **Pros**: Faveo Helpdesk is very easy tool for multiple project contacts management and the Call Center management functions are excellent.The platform also has great Automation capability and easy to communicate and access data from remote areas securely and easy. > > **Cons**: For me i got nothing against Faveo Helpdesk because even all the features are quite simple to custom and get started with the product. > > Highly stable and easy customer support solution and the quality of its communication and routine management and the access control functions are very responsive and easy to create reports. ----- ### "Application is good but some bug is there" — 5.0/5 > **Ammar** | *24 October 2024* | Religious Institutions | Recommendation rating: 8.0/10 > > **Pros**: Software is user friendly and easy to use for everyone as well agent and user... > > **Cons**: Few bugs are there which needs to resolved, like shared things by admin is not visible to agent dashboard and few other things.. > > It's good but still need more improvement.. ----- ### "General Review after support" — 3.0/5 > **Ravi Sankar** | *29 August 2024* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: Immediate support from the help desk support team. > > **Cons**: Product features which was expected is not available ----- ### "Great support" — 5.0/5 > **jeroen** | *29 August 2024* | Gambling & Casinos | Recommendation rating: 10.0/10 > > **Pros**: Support works fast, direct boots on ground. Quick solution and explenation > > **Cons**: People need support, faveo helps but people still create tickets. > > So far it works every day and helps us with funneling our different channels. ----- ### "Robust and intuitive solution" — 5.0/5 > **Adriana** | *20 May 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Faveo Helpdesk software offers a robust and intuitive solution for managing customer support and service requests, making it an excellent choice for businesses of various sizes. Its user-friendly interface and customizable features allow for efficient ticket management, tracking, and resolution, ensuring a streamlined workflow. Faveo supports seamless integration with multiple communication channels, enhancing customer interaction and support team productivity. Additionally, its reporting and analytics tools provide valuable insights into performance metrics, helping organizations continually improve their service quality. Overall, Faveo stands out as a reliable and efficient helpdesk tool, catering effectively to the dynamic needs of customer support operations. > > **Cons**: Developing a mobile app specifically for customers would greatly enhance user experience, providing them with easier access to support, real-time updates on their tickets, and a more convenient way to interact with the helpdesk. Enhancing these areas would further solidify Faveo's position as a comprehensive and versatile helpdesk solution. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.ie/software/27516/faveo-helpdesk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/27516/faveo-helpdesk) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data