About KronoDesk

KronoDesk is a cloud-based customer support solution that provides help desk ticketing, customer support forums and an online knowledge base in a single integrated suite. The solution can be deployed on-premise or hosted in the cloud. Businesses can receive customer queries and direct them to relevant knowledge base articles or provide a self-service portal for inquiry resolution. KronoDesk provides a ticketing system that generates a unique ticket ID for the issues raised. Managers can allocate ticket IDs to their support team members individually or in bulk, and monitor their progress through an interactive dashboard. KronoDesk provides an online support forum for customers to raise issues with support agents and other community members. The solution also allows businesses to create an online knowledge base to post answers to common questions. KronoDesk is offered on both a monthly subscription and one-time license basis.
KronoDesk Software - Knowledge base
KronoDesk Software - Create online forums
KronoDesk Software - Email templates
KronoDesk Software - Home page
KronoDesk Software - Dashboard and reporting
KronoDesk Software - Mobile support
KronoDesk Software - Knowledge base - thumbnail
KronoDesk Software - Create online forums - thumbnail
KronoDesk Software - Email templates - thumbnail
KronoDesk Software - Home page - thumbnail
KronoDesk Software - Dashboard and reporting - thumbnail
KronoDesk Software - Mobile support - thumbnail

KronoDesk pricing

KronoDesk does not have a free version. KronoDesk paid version starts at US$19.99/month.

Starting Price:
US$19.99/month
Free Version:
No
Free trial:
N/A

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KronoDesk Reviews

Overall rating

Write a Review!

Feature rating

Value for Money
4
Functionality
2.5
Ease of Use
4.5
Customer Support
4.5
4 reviews of 4 View all reviews
Ramses M.
  • Industry: Utilities
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

4
Reviewed on 5/4/2020

User friendly

Excellent product; happy to be a 5 year user. Looking forward for new features.

Pros

It's an excellent software and targeted all of our company needs for tracking of tickets.

Cons

Not having the ability to customize certain areas of the software to meet the company needs. And not having the ability to link to exchange server.

Eric bailey
  • Review Source
Value for Money
0
Features
0
Ease of Use
0
Customer Support
0

4
Reviewed on 27/11/2013

Solid Helpdesk Software

It provides all the functionality that is needed to run a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required.

Pros

Good software, it is still a "young" software and I didn't get a chance to try the compatibility or how it interacts with the other Inflectra software.

Cons

I had to set up a SQL database before I could run this software and I had to contact support several times to help me past certain steps in the setup phase since I wasn't familiar with SQL server.

Zach S.
  • Industry: Health, Wellness & Fitness
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
2
Ease of Use
3
Customer Support
3

3
Reviewed on 1/12/2016

My review of Kronos

It is a pretty basic ticketing system, not too difficult to learn, pretty easy to maintain.

A few times I did have issues searching for tickets, but other than that, no real complaints.

Pros

Ease of creating tickets

Cons

The search feature, lack of usable bonus features.

Response from Inflectra

Thanks Zach, that's fair feedback, we're releasing KronoDesk 2.0 in January 2017 that has a completely new user interface and search engine, hopefully you will like it!

Replied 1/12/2016
Eric B.
  • Review Source
Value for Money
0
Features
0
Ease of Use
5
Customer Support
5

3
Reviewed on 15/5/2013

Solid helpdesk software

Good software, it is still a "young" software and I didn't get a chance to try the compatibility or how it interacts with the other Inflectra software.

Pros

It provides all the functionality that is needed to urn a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required.

Cons

I had to set up a SQL database before I could run this software and I had to contact support several times to help me past certain steps in the setup phase since I wasn't familiar with SQL server.

Response from Inflectra

Thanks Eric for the review. For those customers not familiar with Windows Server, IIS and SQL Server, we do also offer a fully SaaS hosted/cloud version.

Replied 15/5/2013

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