---
description: Review of Web Tracks Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Web Tracks | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [IT Ticketing Systems](/directory/1630/it-ticketing/software) > [Web Tracks](/software/27568/web-tracks)

# Web Tracks

Canonical: https://www.softwareadvice.ie/software/27568/web-tracks

> Web Tracks is a cloud-based help desk and IT management solution suitable for small and midsize IT departments looking for a way to track IT assets and manage help desk requests. Web Tracks offers a help desk module that allows users to assign help desk tickets to technicians. Users can set different priority levels of tickets according to need.


Since the help desk on Web Tracks is linked to its inventory system, users receive information about the end client and their device whenever a ticket generates. With its email converter, users can create tickets by emailing a pre-configured address.


Web Tracks delivers computer inventory software, help desk software, purchasing software and asset management software as a single solution. It also offers an audit tool for completely auditing the software and hardware of each workstation and server.


Software and hardware can include desktop computers, related peripherals, software licensing, software media, purchasing, documentation and help desk tickets.


Web Tracks is available on an annual subscription basis that includes support via an online knowledge base.
> 
> Verdict: Rated **4.3/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Gritware
- **Founded**: 1998

## Commercial Context

- **Starting Price**: US$295.00
- **Pricing model**: Per Feature (Free version available) (Free Trial)
- **Pricing Details**: Standard Edition: 
1 user: $295
3 users: $595
5 users: $845
10 users: $1395

Enterprise Edition
3 users: $795
5 users: $1295
10 users: $2395
15 users: $3295
25 users: $4995
Unlimited users: $6695

Annual maintenance subscriptions are also available.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, United States

## Features

- Alerts/Escalation
- Alerts/Notifications
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Routing
- Cost Tracking
- Customisable Reports
- Data Import/Export
- Email Management
- Help Desk Management
- IT Asset Management
- Inventory Management
- Knowledge Base Management
- Maintenance Management
- Prioritisation
- Problem Management
- Procurement Management
- Reporting & Statistics

## Integrations (1 total)

- User.com

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [IT Ticketing Systems](https://www.softwareadvice.ie/directory/1630/it-ticketing/software)

## Related Categories

- [IT Ticketing Systems](https://www.softwareadvice.ie/directory/1630/it-ticketing/software)
- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)
- [CRM Software for Accounting Firms](https://www.softwareadvice.ie/directory/4110/accounting-crm/software)
- [Distribution CRM Software](https://www.softwareadvice.ie/directory/3846/distribution/software)
- [Auto Dealership CRM Software](https://www.softwareadvice.ie/directory/3171/dealership/software)

## Alternatives

1. [JIRA Service Management](https://www.softwareadvice.ie/software/116349/jira-service-management) — 4.5/5 (770 reviews)
2. [ManageEngine ServiceDesk Plus](https://www.softwareadvice.ie/software/360387/manageengine-servicedesk-plus) — 4.4/5 (231 reviews)
3. [Salesforce Service Cloud](https://www.softwareadvice.ie/software/363691/service-cloud) — 4.5/5 (824 reviews)
4. [SysAid](https://www.softwareadvice.ie/software/158389/sysaid-it-crm) — 4.5/5 (519 reviews)
5. [SolarWinds Service Desk](https://www.softwareadvice.ie/software/30413/samanage) — 4.6/5 (577 reviews)

## Reviews

### "I'm happy with the work" — 5.0/5

> **Luisana** | *6 April 2018* | Higher Education | Recommendation rating: 10.0/10
> 
> **Pros**: I think the quality and effort that Web Tracks puts into working with their clients is something that is not overlooked, like its effectiveness, I'm happy with the work.
> 
> **Cons**: I really do not have any complaints to give, on the contrary, I fully recommend it. Excellent service And without doubt one of the best companies in the area of help desks. Recommended

-----

### "I think it's incredible" — 5.0/5

> **America** | *7 April 2018* | Recommendation rating: 10.0/10
> 
> **Pros**: I think it's incredible how Web Tracks understands its clients and how a really good company-client relationship develops, one of the best companies in terms of helpdesks, I'll definitely be back to continue working with them .
> 
> **Cons**: I really do not have any complaints, I'm fully satisfied and with a big smile on my face, excellent work. Keep in that way.

-----

### "Easy to use, but seems outdated and overpriced" — 3.0/5

> **Verified Reviewer** | *4 April 2018* | Recommendation rating: 3.0/10
> 
> **Pros**: It's easy to get setup and installed. It supports modern browsers and every Windows machine we use in house.
> 
> **Cons**: The web interfaces leaves a lot to be desired. The pricing is pretty steep. You can get way more features for free with Spiceworks solution. Product website looks like it was designed in the 90's.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/27568/web-tracks)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/help-desk/web-tracks-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/27568/web-tracks> |
| en-GB | <https://www.softwareadvice.co.uk/software/27568/web-tracks> |
| en-IE | <https://www.softwareadvice.ie/software/27568/web-tracks> |
| en-NZ | <https://www.softwareadvice.co.nz/software/27568/web-tracks> |

-----

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