---
description: Review of Enterprise Service Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Enterprise Service Desk | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [IT Ticketing Systems](/directory/1630/it-ticketing/software) > [Enterprise Service Desk](/software/27608/enterprise-service-desk)

# Enterprise Service Desk

Canonical: https://www.softwareadvice.ie/software/27608/enterprise-service-desk

> Enterprise Service Desk is a help desk solution based on the Information Technology Infrastructure Library (ITIL). It is suitable for small, midsize and global enterprise organizations, alongside local, state and federal government institutions.


Enterprise Service Desk helps with managing incidents, services and change requests. The software is available for deployment either on-premise or in the cloud and supports Windows as well as mobile operating systems, including Android and iOS.


Enterprise Service Desk’s backend features include role-based dashboards, queue management, ticket management, escalation tracking, notification delivery, knowledge base management, VIP ticketing, survey management and chat integration.


Enterprise Service Desk also offers customer-facing features, such as a knowledge base and self-service portal. Once users purchase a license or subscribe to cloud services, Enterprise Service Desk offers access to the platform to any number of users without additional cost.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Meritide
- **Location**: St. Paul, US
- **Founded**: 1999

## Commercial Context

- **Starting Price**: US$30.00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Help Desk \& Change Management editions \< $30 per user, per month
Enterprise Service Desk \< $70 per user, per month

(All based on 5-year software total cost of ownership model)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Alerts/Escalation
- Automated Routing
- Change Management
- Customer Database
- Customisable Branding
- Dashboard Creation
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Multi-Channel Communication
- Problem Management
- Real-Time Chat
- Release Management
- Self Service Portal
- Service Catalogue
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Integrations (2 total)

- Callture
- Microsoft SharePoint

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [IT Ticketing Systems](https://www.softwareadvice.ie/directory/1630/it-ticketing/software)

## Related Categories

- [IT Ticketing Systems](https://www.softwareadvice.ie/directory/1630/it-ticketing/software)
- [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software)
- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)
- [Online Help Desk Software](https://www.softwareadvice.ie/directory/3529/online/software)

## Alternatives

1. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3408 reviews)
2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
3. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.5/5 (685 reviews)
4. [JIRA Service Management](https://www.softwareadvice.ie/software/116349/jira-service-management) — 4.5/5 (763 reviews)
5. [Salesforce Service Cloud](https://www.softwareadvice.ie/software/363691/service-cloud) — 4.5/5 (820 reviews)

## Reviews

### "Change Gear" — 4.0/5

> **David** | *30 June 2016* | Government Administration | Recommendation rating: 9.0/10
> 
> Friendly with awesome support.  Cheaper product compared to the big boys like Remedy. Hope to work with them further in the future.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/27608/enterprise-service-desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/help-desk/enterprise-service-desk-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/27608/enterprise-service-desk> |
| en-GB | <https://www.softwareadvice.co.uk/software/27608/enterprise-service-desk> |
| en-IE | <https://www.softwareadvice.ie/software/27608/enterprise-service-desk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/27608/enterprise-service-desk> |

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