GoTo Connect

Pros

It is a friendly and easy-to-use application, which allows direct communication with people outside, and above all, it offers multiple forms of communication, from voice messages, text messages, or direct communication with people.

Cons

that in order to access the purchase there is a lot of protocol and one must be contacted by a sales agent instead of being able to call to request the license purchase service.

Alternatives Considered

Reasons for Switching to GoTo Connect

Pros

The ease with which the entire project happened was amazing. The team at GOTO was also superb in everything that they did with us.

Cons

None that I can say because they are amazing.

Alternatives Considered

Reasons for Choosing GoTo Connect

Switched From

Reasons for Switching to GoTo Connect

Pros

Having an app on my cell phone so I can answer a customer's call when away from my desk.

Cons

Doesn't facilitate being able to have a live person answer a call when a customer calls a specific extension. ie- When [sensitive content hidden] isn't at his desk and someone calls him I want to pick up his calls.

Pros

It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client.

Cons

missing some advanced features of more full featured systems like 8x8 but is less complicated, not as cheap as some other basic voip options

Alternatives Considered

Reasons for Choosing GoTo Connect

Switched From

Reasons for Switching to GoTo Connect

Pros

Feature rich phone system that provides everything our business needs and more to allow our employees to make and receive calls. The auto attendant has allowed us to free up our document control personals time for more important matters than answering phone calls. Hard phones and soft phones work together seamlessly and offer our employees options on how they would like to receive calls.

Cons

The only negative I've experienced is that the SMS feature of the soft phones is unreliable. I've notice there is only about a 50% chance that any text message sent will be received. Particularly text verification (MFA) services don't seem to be received with the reliability that they would require.

Alternatives Considered

Reasons for Choosing GoTo Connect

Switched From

Reasons for Switching to GoTo Connect

Pros

This was our first cloud-based phone system, having migrated from on-prem Wave. It's convenient to be able to manage it from anywhere.

Cons

Call quality is often lousy. Rarely does a week go by that my users aren't complaining to me about dropped calls or calls that are cutting out or static-y.

Alternatives Considered

Reasons for Choosing GoTo Connect

Reasons for Switching to GoTo Connect

Pros

Robust and superb team communication via Video, audio,and web conferencing. File sharing, and document creation, and screen sharing.

Cons

Nothing to complain,it complies all it was purposed for.

Pros

GoTo has made it easy to have our phones set up the way we want them to be. Not only can we edit the lines and extensions ourselves but their customer service team is always helpful if we cant figure it out in house. It also allows us to be remote if needed with their mobile app.

Cons

Non that I can think of

Pros

It was the best platform prior for webinars in past years.

Cons

The person who signed up for annual auto-renewal left the college and we didn't use the product for two years. GoTo did not send a reminder prior to charging the annual fee, and when we called the company to find out about the charge to the credit card, they could not locate the account. We found an old invoice from 2020 (no emails of receipts or invoices received to the original email in all that time!) and asked for a reversal of the charge, our request was denied.

Pros

It's simple to use, easy to collaborate with others to get them in the meeting.

Cons

I've only used the very basic functions in GoTo Meeting, so I don't have extensive knowledge. So far, no cons.

Pros

The ability to utilize the system from anywhere. Great for working remotely. Staff can use their own phones or computers to call or text through the system and it will still show as the company phone number.

Cons

Phone tree is a little complicated for initial set-up. I went through a vendor that assisted with this process which helped.

Pros

Goto Connect is so simple to use with a good user interface, it like its ability to share screens during meetings and send reminder emails to participants before the meeting starts

Cons

The application needs a strong internet connection for better experience otherwise it disturbs my area due to network

Pros

All-in-one communication solution: GoToConnect combines voice, video, and chat capabilities in a single platform. This can help to streamline communication and make it easier for users to access all communication channels from one place.Ease of use: GoToConnect is designed to be user-friendly, with an intuitive interface that makes it easy for users to set up and manage their communication channels. This can help to reduce the learning curve and minimize the need for technical expertise.Scalability: GoToConnect can scale up or down as per business needs, making it a suitable solution for small, medium and large organizations. This can help businesses to grow without worrying about outgrowing their communication solution.Integration: GoToConnect integrates with a range of popular business tools, including CRMs, helpdesk systems, and productivity software. This can help to streamline workflows and improve efficiency.Mobility: GoToConnect is accessible from anywhere with an internet connection, making it ideal for remote work or for businesses with employees who are frequently on-the-go.Cost-effective: GoToConnect offers a range of pricing plans to suit different business needs and budgets. The platform also has no hidden fees, allowing businesses to budget for communication costs more effectively.

Cons

Reliance on internet connectivity: GoToConnect is a cloud-based solution, which means that users need a stable internet connection to use it. If the internet connection is unstable or slow, the quality of voice and video calls can suffer.Limited customization: While GoToConnect is highly functional, it may not be as customizable as some other solutions on the market. This could be an issue for businesses with highly specific requirements or for businesses that want to integrate with specialized software.Limited analytics: GoToConnect does not provide in-depth analytics and reporting features. This can make it difficult for businesses to track call quality, user activity, and other key performance metrics.Training and adoption: GoToConnect may require some training for users to fully understand how to use all of its features. This can be a challenge for businesses with employees who are not tech-savvy or resistant to change.High-volume usage: GoToConnect may not be the best fit for businesses that have high-volume communication needs, such as call centers or large customer support teams. The platform may not have the necessary scalability or functionality to handle high-volume usage.

Pros

I have used this software to access my work phone from a remote location. This is very helpful for working remote, making it so you can call customers from your work number while using your cell phone.

Cons

I haven't used the video conferencing feature as I believe other solutions are more suited for that.

Pros

First off, GoToConnect is simply a great product. It does what it does well and without issue. We were initially nervous about moving to VOIP out of fear of poor call quality but after a year of use, that has not been a problem.

GTC offers incredible flexibility for product utilization. We can design plans where the phones in certain rooms only ring at certain times. There are options to adjust the length of time before calls are routed to voicemail. You can create messages that play according to when the call is received (before/after hours, lunch, emergency closure). Staff members can even log into the system and work from home.

GTC offers cloud based call recording. We only recently began utilizing that feature (more options than we can even think about) but have found it to be incredibly helpful. If there is ever a problem with a client, we can just review the call and have proof to resolve the dispute.

GTC offers unparalleled customer support. It may well be among the five best customer support experiences I have ever encountered. And these are complicated, in-depth issues that they help us with. But their staff know their business and are able to resolve the issues every time.

Cons

The onboarding process was lengthy, complicated and intense. Switching from a standard wired phone system to a VOIP system is a big switch for any company but especially for one without a real IT department.

GoToConnect offers more features and capabilities than we can even understand or utilize. At times, the sheer number of opportunities can become paralyzing.

The one "feature" we still struggle with is placing a call on hold, answering another call and then switching between the two. On a "old school" system with a hold button and blinking lights for each line, that process was second nature for those of us with a few years of that process. Moving to a VOIP where you don't really have "lines" is still tripping us up.

Alternatives Considered

Reasons for Choosing GoTo Connect

Reasons for Switching to GoTo Connect

Pros

Our Company has been using Jive Voice for 2 years now and everyday we learn something new about the system that has helped to make our customer service more effective. This year we started using Jive's Mobile feature. The mobile feature allows us to never miss a call. With this feature you have total control. you can set for do not disturb, or choose to have instant notifications. The best feature is that when I call back from my cell phone caller ID shows the business number instead of my cell number. I can also send a text message from my phone again not revealing my actual cell number. I no longer need two separate phones.

Cons

The only thing I like least about this software is that I have not had the time to explore all of the wonderful options available to our company. I am sure I could request to have a representative come out and explain more in depth about the system. Jive also has great tutorial videos available.

Pros

Very user-friendly and easy to navigate. Calls are clear (as long as you have enough bandwidth to ensure the packets are getting to their destination properly) and it has various options for being able to log in and use your ext/line (ie. web, mobile, VOIP). Customer service is very good. That's honestly one of the reasons I rated it so high. If there's ever an issue their support staff is knowledgeable and pleasant to work with. I've never had to wait more than 3-5 minutes for my call to be answered. If the issue is out of their experience, they move it up to another tier until it gets resolved. They follow up until everything is completely taken care of.

Cons

The mobile app is still finicky at times. Quality has improved a lot over the past several months (and years) and it cuts out the call randomly, but it's not near as bad as it was. Jive also doesn't have a super comprehensive reporting system. Don't get me wrong, it has good reports that are easy to view, but we are needing some more details for our call-tracking and it's difficult to decipher and re-build what reports we have access to in order to get what we need. We have to ask for a separately-emailed list from one our contacts which I feel could get annoying for the agent to have to continue to do that each time we need one. Not very basic issues, but still some things I would like to see. They continue to improve though and take your feedback seriously so I can see them improving some of these functions in the near future.

Pros

I think that the cost was the best part of this software, but as many say, you get what you pay for.

Cons

I think that fact that it was so difficult to use, and the interface was not very effective or user friendly, I would have a hard time recommending it to others to use.

Pros

This software is easy to use even for a novice like me. This system is able to grow with my company and I can make the necessary adjustments myself with ease. If I do ever run into a situation that I have trouble with (all centered around my being close to a Luddite) the customer service department is quick to contact and ready to help. They have been understanding and helpful and supportive all the way. I can't say enough about how great this service is.

Cons

Sometimes the time on the phone changes to the wrong time. I don't know if that is something I am doing on my end or a glitch in the phones. If it ever bothers me I call and the tech department can fix it for me. They tend to change again later though.

Pros

It had all the bells and whistles. Most importantly it had the ability to record all calls automatically-or so I thought.

Cons

Where do I start? If you're looking for a simple VoIP system, this will work! If you buy ONLY their phones, this will work! If you don't need to store any recordings (why else would you record, yes?) this works!

If you need to ANY of the above, run screaming from this app and this company.

Pros

It has features which are very useful.
1. Monitoring individual user time and calls
2. Complete lists of incoming and outgoing calls to particular numbers
3. The easy ability to change the ring group from the receptionist to all users
4. Regular service updates on service issues

Cons

Nothing. It is exactly what we need and want

Pros

feature rich for an exceptionally affordable service. allows a SMB to leverage capabilities that simulate larger scale company profiles. Positive interaction with reps and developers allows for valued evolution of the product to maintain pace with industry advancements. For a telecom background admin, the platform provides robust capabilities but rabbit holes are also a danger! Cloud provisioning allows easy admin from any location. Formerly week basic reporting just recently enhanced (in beta) and looking very promising. Improved mobile app allows for reliable out of office experience call management.

Cons

proprietary platform requires that some features are deployed using building blocks rather than one touch provisioning for some basic needs. That is as negative as it gets.

Pros

Full of features of a full PBX system. call parking, and auto answer are great features. Also the call routing. wide range of options. Large selection of harware and phone options. Great for any size business. We are not a very big company but as we grow so does our phone usage and Jive can expand easily to more extensions, etc. Jive mobile app is included free, and you can have calls forwarded to your cell phone.

Cons

No real cons. Could have more walk through setup wizards that could setup things for you. It can get confusing when you have a large system and need to make changes.

Pros

Was fairly basic but when you have issues you're essentially on your own.

Cons

Customer service was absolutely dreadful.
If you're starting to WFH, this is not the solution for you.

I spoke to a representative called, [SENSITIVE CONTENT HIDDEN]. He was less than helpful to the point he ended my chat and wouldn't communicate with me further. Needless to say, we will cancel our account immediately.

Pros

Software phones, which allow access for your computer, no hard phone needed.
Dial Plans
Ability to change messages and turn phone on and off easily
Competitive
Available technical support

Cons

Report features are not practical, too much analysis needed to use the information
Hold times are factored into an employee's extension (giving false information on how long they are on a call. Also, if calls are made internally, only minutes are recorded to the initiator. Again, an employee is not getting credit for taking a call.

Pros

Connecting is better because we only need one service and it's all stored together.
After I set it up I liked it. Not hard to use at all. Everything is right where you need and expect it to be. With a good internet provider and connection there are no quality or speed problems.
Real time chat is important to us and lets us connect instantly from different places without the interruption of video or voice calls. We're often filming and can't talk on the phone.
I don't have to pay a lot for Goto
Connect so that makes me like it even more. I think they charge what it's worth.

Cons

Sometimes getting help from customer support can be frustrating and
hard. I don't always think they
help the situation.
If the internet connection is fuzzy then so are all of our
communications. After it's
restored it takes a while to catch
up. But if you have a good provider there's no need to worry.

Alternatives Considered

Switched From

Pros

- Easy to deploy and use.- Good quality of voice and clarity video.- Ideal for international calling at cheap rates.- It is sturdy and efficient.- It does not require any hardware. Just connect on any server and dial.

Cons

- Requires strong internet connection.- Sometimes the phone calls are unresponsive.

Pros

GoTo offers good voice quality as well as video conferencing. I have been using for almost 2 years now and have very rarely had issues like "robot voice" or the choppiness that you sometimes can get from a VoIP platform

Cons

While it is reliable most of the time, calls have gotten choppy in the past. This is rare however and happens less than once a month.

Pros

Easy to use helps to maintain call flow easy to access , can use in our phone (android and IOS ) great software for international calls

Cons

We can’t record our calls for future reference which make this software a little tacky overall great experience

Pros

I like the video features it offers. I also think it is very easy to use on both ends.

Cons

Sometimes it's a bit slow to load the program.

Pros

The ease of use out of the box was great and made a smooth transition from our previous products.

Cons

The interface can be confusing at times and it can be difficult to navigate

Pros

It's a great app for low amounts of calls, it has quite a few functional features.

Cons

Sometimes it's slow to load, but the information is accurate.

Pros

i use the application to organize meetings with my staff, I like the ability to share meeting links by my team and ability to record meeting audio and video makes it better

Cons

the application takes a lot of time to load and in areas with poor networks it keeps on disconnecting which effects meeting to run as programed

Pros

GoToConnect offers a scope of advantages for organizations, including an easy to understand and natural connection point that makes it simple to take on and execute. What's more, the product gives an exhaustive list of capabilities that incorporates call the board, voice message record, and gathering calling, making it an all in one resource for all correspondence needs. GoToConnect likewise offers combination choices with a scope of different instruments, like CRM programming, help work area programming, and efficiency devices, permitting organizations to smooth out their work process. Adaptable settings, for example, call directing standards and hold music, make it simple to fit the product to fit the particular necessities of your business. At last, GoToConnect offers reasonable estimating plans that can oblige different business needs and spending plans, including a let loose arrangement that backings to three clients.

Cons

Restricted revealing choices: While GoToConnect offers essential announcing highlights, a few clients have detailed restricted choices as far as cutting edge examination and information perception.Restricted customization choices: While GoToConnect offers some customization choices, for example, call steering rules, a few clients have detailed restricted choices concerning marking and appearance.Expectation to learn and adapt for certain highlights: While GoToConnect is for the most part easy to understand, a few clients have detailed an expectation to learn and adapt as far as setting up and modifying specific elements, for example, call steering rules.Restricted client service: While GoToConnect offers client care, a few clients have revealed significant delays and trouble arriving at a delegate.Restricted free arrangement: While GoToConnect offers a free arrangement, it is restricted as far as the quantity of clients and elements accessible.

Pros

mostly what i like on goto connect is the customer care services, every time you call them they answer and guided you on what to do, its has good user interface. however it challenged me first time but i had to go through the process and get things done

Cons

There is no training guided for new users and this makes it hard for others

Pros

It is simple and always worked well. I use Zoom and have no reason to switch but have used Goto with other people and did a similar job.

Cons

Firs time i used it i found it less easy as I’m used to with Zoom. But you quickly get used to it and works fine after.

Pros

easily connect with team members or external folks - so easy to use for all

Cons

no issues - very simple and straight forward makes it easy for anyone to be able to use

Pros

Ease of use, ability to work remote when needed, softphone app is game changer for sales, all in one system which saves time

Cons

everything has gone well so far over the last 3 years

Pros

The softphone functionality comes in handy when on the go and the navigation is pretty simple.

Cons

Changes that were made to the PBX can be somewhat frustrating, but still a good overall PBX.

Pros

A user-friendly platform, unlimited lines, able to preset office hours and after hours emergency line, so many helpful features!

Cons

There was a slight learning curve with the platform and features, I did need to make a few calls for support to figure out certain things

Pros

Disclaimer: we have only just started using GoToConnect. I will set a reminder for six months from now to reevaluate this review, but unless something drastic happens, I have nothing but praise.

Starting out with the most impressive first, GoToConnect offers a dedicated onboarding team to assist with everything from receiving your hardware order, configuring the system to suit your business' needs, discovering features that you didn't even know you needed, all the way through porting your number from your previous provider and verifying that everything works as expected. I placed my order for service and hardware on Tuesday 8/10 and received the hardware on 8/11. I had the system mostly configured by Friday 8/13 and completely configured by the following Tuesday using a temporary number with the help of the onboarding team. The only problem was that there was a minimum 14 day wait period to port the number over that we needed to wait for in order to have the full service active!

The service itself has been dependable and top quality with very clear audio and excellent usability.

Cons

The only downside that we have experienced so far is the intra-company messaging. It is only available on the desktop app and is not very dependable, requiring the use of a secondary messaging software such as Skype for messaging.

Pros

When our company moved away from a larger parent company, we had to find our own phone solution. We have offices spread across the country, so rather than use a cable-TV bundle or something similar, I knew a feature-filled VOIP service was a must. While others offer similar features, I needed a company that I could count on to hold my hand through the technical end of the setup because we are too small for our own IT department. Jive excelled in this area. Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless. If I had to choose one thing I liked most about my experience with Jive Voice, it is their technical support! Their service in both areas (support and actual uptime) has never let us down.

Cons

I suppose you could say I'm tech "savvy", but I'm not an engineer. For someone like myself who had never set up a VOIP system before, it was a bit intimidating to sift through the online guides to figure out what gear we needed, how it should be configured, and that sort of thing. While much of this documentation did exist on their web site, a beginner's tutorial that was more comprehensive would have been appreciated. Nevertheless, as mentioned elsewhere in this review, their call-in technical support was extremely helpful in answering my newbie questions at all hours of the night. If I had any criticism at all, it might be that I would have liked a bit more thorough online documentation for a beginner. Something like a "setup wizard" might have been helpful, but calling their support line (even at 11pm in the evening) got me exactly what I needed, so I really have no serious complaints.

Alternatives Considered

Reasons for Choosing GoTo Connect

Reasons for Switching to GoTo Connect

Pros

* Very reasonable cost.
* Great Customer Service
* Free virtual extensions (forwarding to mobile phones)
* Easy to use web interface.
* Good voice quality

Cons

* Some issues with billing (but they got that sorted out)
* Fax service is not as easy to use.
* Slower delivery with phones (but that was due to a glitch in their system)

Pros

We changed over from our previous PBX landline system to a PBX IP VoIP system and have never been happier. Easy way to setup everything from call centre, confrence, transfers, PA system and so much more with the system in place

Cons

The only negative is that the system has gone done a few times over 2 years. Maybe 3-4 times and had some issues with the fax machine. The customer is good but sometimes can take longer than required especially if a business runs on telephone lines.

Alternatives Considered

Reasons for Choosing GoTo Connect

Reasons for Switching to GoTo Connect

Pros

It's cheap. This provided a cost saving solution to our communications needs. It also allows us to assign phone numbers to employees' personal cell phones without using their personal data or phone usage. It can be used with or without landlines. Phone numbers and ring plans are easy to set up, and multiple phones can be rung at the same number.

Cons

The app is slow and takes a long time to switch screens and load data. It crashes often, and nearly always experiences some type of error that requires me to wait for the app to respond or close the app. The crashes don't affect phone calls, but seem to only affect my ability to access data such as recent calls, contacts, etc. Even when it crashes, I still receive calls. Sometimes calls made or received through the app cut out like there is bad cell service, even when I'm connected to reliable, high speed wi-fi (50mbps). Because of this, I've chosen to switch my ring plan to have calls forwarded to my cell phone number, rather than receiving them on my cell phone through the Jive app. I have unlimited minutes, so it's not an issue. I only have to open the app to make an outgoing call, and only when I need the company number to appear on the recipient's caller ID rather than my personal number.

Pros

GoToConnect has been a great tool for my Financial Services agency, I can easily adjust the dial plan. The hub/user interface is great. I can text or call from any device, even do a virtual meeting from anywhere whit an internet connection.

Cons

I have no complaints, I rarely have any glitches or issues

Alternatives Considered

Reasons for Choosing GoTo Connect

Reasons for Switching to GoTo Connect

Pros

It's a fantastic solution for remote functioning and getting all calls redirected to my laptop, so I wouldn't have to see my mobile phone. If necessary, we may quickly install the software on our cell phones. It's pretty easy to use, although the UI might be a bit friendlier. If we miss any calls, the voicemail messages will show up immediately, and we can review our call logs in an intuitive list format. Voicemails could also be sent by email.

Cons

It is completely reliant on Wi-Fi, so whenever we have any problem with our internet service (even a minor hiccup), we have problems with our calls. The call performance is excellent; however, any Wi-Fi troubles will result in termination. It would be a little difficult to save every phone number.

Pros

GoToConnect has everything we need to work away from the office and maintain optimal communication. In this software I like the integration of videoconferencing features, VOIP audio conferencing and corporate instant messaging. It is compatible with Windows and Android and IOS operating systems. I use it every day to chat with my colleagues and clients, using Voip when something is fast and when it requires a presentation I do online meetings.

Cons

GoToConnect still has some instabilities on android where it happened to close the application without my permission. But I see that on PC I have nothing to complain about.

Pros

Quality of calls via Mobile, PC and Hardware as well as ease of changing call routing via online Dashboard.

Cons

The setup and learning curve is a bit tough and confusing.

Pros

The feature I liked the most is transferring my calls to my cell phone. This way I am not totally connected to my desk.

Cons

The only issue I have with this software is that it is completely reliant on wifi, so if the wifi goes down then the "GoTo Connect system will as well.