--- description: Review of Exelysis Contact Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Exelysis Contact Center | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [Exelysis Contact Center](/software/276859/exelysis-contact-center) # Exelysis Contact Center Canonical: https://www.softwareadvice.ie/software/276859/exelysis-contact-center Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/276859/exelysis-contact-center?page=2) > Designed for businesses in telemarketing, telecommunications, finance, food and beverage, infrastructure, and other industries, Exelysis Contact Center is a cloud-based and on-premise PBX software. It enables sales teams to queue calls, customize call statistics, monitor contact center operations, automate outbound or inbound campaigns, and distribute calls, facilitating client communications. Exelysis Contact Center allows staff members to access, edit, and conduct error checking for the interactive voice response (IVR) scripts using the built-in text editor and visual designer. Staff members can utilize the automatic call distribution (ACD) functionality to streamline call handling processes, such as call routing, call prioritization, and calls assigning based on specific departments, agent skills, and campaigns. Additionally, sales managers can track silent calls, access modular IVR systems, view campaign performance, and leverage broadcast dialing functionality to contact multiple customers simultaneously. Exelysis Contact Center facilitates integration with several third-party CRM and ERP solutions, optimizing click-to-call, IVR, and contact import operations. Pricing is available on request and support is extended via email, phone, documentation, and other measures. > > Verdict: Rated **4.8/5** by 26 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 26 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Microbase - **Founded**: 2003 ## Commercial Context - **Starting Price**: €50.00 - **Pricing model**: Per User - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Belarus, Chad, Germany, Ghana, Greece, Indonesia, Italy, Myanmar (Burma), Nicaragua, Portugal, Puerto Rico, Syria, Tanzania, Türkiye, United Kingdom, United States, Zambia ## Features - API - Activity Dashboard - Activity Tracking - Archiving & Retention - Auto-Dialer - Automatic Call Distribution - Blended Call Centre - CRM - Call Centre Management - Call Disposition - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Tagging - Call Tracking - Call Transfer - Callback Scheduling - Caller ID ## Integrations (3 total) - AroTRON - Fidelio ERP - protel PMS ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) ## Related Categories - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) - [Call Recording Software](https://www.softwareadvice.ie/directory/1718/call-recording/software) ## Alternatives 1. [Fathom](https://www.softwareadvice.ie/software/423207/fathom) — 5.0/5 (808 reviews) 2. [Clari Copilot](https://www.softwareadvice.ie/software/88654/wingman) — 4.7/5 (314 reviews) 3. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (871 reviews) 4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews) 5. [Gong.io](https://www.softwareadvice.ie/software/75783/gong) — 4.8/5 (560 reviews) ## Reviews ### "A world contender for CTI systems" — 5.0/5 > **Angelos** | *13 February 2020* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It actually does what it claims at a fraction of the cost of equivalent big name commercial systems and with a local support team par none. > > **Cons**: Nothing that I can think off, it performed more than adequately > > I used exelysis in two previous companies that I worked at. The former was mostly an outgoing contact center that used predictive dialing and the latter a classic call center that fielded agent calls. In both cases Exelysis performed spectacularly and its mother company was able to assist us with various integration tasks to third party systems. Highly recommended. ----- ### "Exelysis Cloud is the best communication tool" — 5.0/5 > **Tasos** | *18 February 2020* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Atrotech has the cloud version, which includes pbx and contact center services. Our plan also includes all telecom costs, such as telephone numbers and voice minutes. We really like the 24/7 support that we needed only once, where actual response time was less than 10 mins. Recently we have activated the option for encrypted recordings with Cloud archiving, which works great having the highest level of security and encryption. > > **Cons**: We would like to include Natural Language Understanding to our solution, however the implementation cost was very high for our company size. > > The overall experience with Exelysis Sales and Pre-Sales team was very good. The migration process was very easy and the communication skills of Engineers were very good. On usage, all are moving smoothly and we are very pleased with our chose. ----- ### "Dialing all the way" — 4.0/5 > **Nenad** | *7 September 2022* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: Our current CRM integration with Exelysis is irreplaceable\! The software itself offers a tone of features and is constantly being improved. > > **Cons**: This is not a self installable package, it requires vendor integration and support. > > It really enables us to provide a high end service to our customers. The Exelysis team is professional and always willing to lend a hand in solving any issues. ----- ### "Great CTI" — 4.0/5 > **Christos** | *20 December 2018* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: i can have the overall supervision of different inbound and outbound campaigns , at the same time . > > **Cons**: Probably i would suggest a different interface. More advanced manager console. ----- ### "A stable and fully featured solution for the most demanding call center" — 5.0/5 > **Stavros** | *6 December 2018* | Restaurants | Recommendation rating: 10.0/10 > > **Pros**: - High Availability - Excellent management for inbound and outbound calls - Outbound campaign features (power dialing, predictive dialing) - Interconnection with other systems > > **Cons**: It depends on proprietary operating system and database > > We are using Exelysis and his predecessor for over 10 years, our call center counts 140 agents , 15000 inbound calls per day , 5000 outbound calls per day and zero problems. I recommend Exelysis to all companies with a high demanding call center. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/276859/exelysis-contact-center?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/276859/exelysis-contact-center) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data