About Infor HMS

Infor Hospitality Suite is used to manage a wide range of properties but is typically recommended for hotel chains, campgrounds, resorts, cruise lines, casinos and government lodges. The system offers integrated hospitality management applications including front desk and property management, yield and revenue management, central reservations, housekeeping, CRM, financials, business intelligence and maintenance management. Most Infor Hospitality customers are using the product to manage the online and offline guest experience within properties. The solution can be implemented on-premise or over the web as a hosted system. Infor Hospitality offers mobile applications that may help track check in/check out time for guests, automate housekeeping and manage incidents and facilities. The system is iPad and iPhone accessible and combines social, mobile, analytics and cloud technologies to monitor usability and connectivity. The solution is used for midsize to large properties with more than 100 rooms to manage.
Infor HMS Software - Mobile access
Infor HMS Software - Room plan
Infor HMS Software - Messages
Infor HMS Software - Profile
Infor HMS video
Infor HMS Software - Mobile access - thumbnail
Infor HMS Software - Room plan - thumbnail
Infor HMS Software - Messages - thumbnail
Infor HMS Software - Profile - thumbnail

Infor HMS pricing

Infor HMS does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
N/A

Alternatives to Infor HMS

NewBook

NewBook is a cloud-based solution that enables businesses in the hospitality industry to streamline hotel management...

monday.com

monday.com, an award-winning collaboration and project management platform, helps teams plan together efficiently and...
eviivo suite is a cloud-based booking management software designed to help small hotels, lodges, vacation rentals, and...
Resly is a cloud-based property management solution, which enables Australian resorts and hotels to streamline...

WebRezPro

WebRezPro is a cloud-based hospitality property management solution designed specifically for the hospitality and hotel...

GraceSoft Easy InnKeeping

For hotels, condos, resorts and other short-term properties, Easy InnKeeping provides a cloud-based software suite that...

Infor HMS Reviews

Feature rating

Value for Money
3.5
Functionality
4
Ease of Use
4
Customer Support
3
5 reviews of 5 View all reviews
Verified Reviewer
  • Industry: Hospitality
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 3/10/2018

True Cloud PMS

Pros

Infor HMS is a progress PMS solution, where new enhancements are released every quarter. Initially, our experience's were not great in 2016, as HMS was somewhat lacking in features. In 2018, we have integrated practically all our system's in Infor HMS, delivering best in Class functionality.

Paperless check-in via IPad is the best product out there.
Housekeeping Mobility, saves your business 12 thousand a year, as its included FOC!
New check-in app allow's you to provide VIP Check-in Expierence like no other!

Cons

The new enhancement's do come in wave's, and mandatory. Takeup of new changes can be quite challenging to some.

Scott B.
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/5/2021

Satisfaction with INFOR HMS

Overall, we are very happy with the INFOR HMS. The onsite training was top notch, the functionality and ease of use is amazing, and the reports that are available give us the ability to forecast and adjust as needed to maximize profitability.

Pros

The reports that are available are extremally helpful. Training time with new employees has been greatly reduced. This is the third PMS that we have had and by far the best. Functionality and ease of use is amazing.

Cons

The lack of a Defense Travel Service Module. It would be very helpful if we could message all in our system via e-mail. We have new challenge that will affect all our out of state travelers. The lack of rental car availability in Alaska will no doubt have an adverse impact on the majority of our customers. Being able to send a PSA to all our inbound guest through INFOR would be very helpful.

Marianna M.
  • Industry: Hospitality
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
2

3
Reviewed on 12/2/2018

HMS uploaded new features. Not too crazy about it.

It is easy system as opposed to other programs I have worked on. Also I can log into program from home, or other window options.

Pros

The drop menus are self explanatory. Functionality is easy to work the program . Easy to log into the system from different windows.

Cons

Not crazy about printing or separate folios. The screen does not show what you want to immediately print. And there is a long pause when printing.

Abigail K.
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 11/2/2020

User Friendly!

I think its user friendly, but could use some change in its customer support features.

Pros

HMS is incredibly user-friendly. It is easy to navigate using the drop down menus, and its bright, bold pages make it easy to read. Everything is fairly straight forward.

Cons

I do not like the customer support options; often feels like phone tag and representatives can be hard to understand. HMS would also slow down somewhat regularly, causing a negative impact when we made reservations or checked people in, as we would be waiting a while for things to load.

Perrine L.
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
1

2
Reviewed on 11/1/2018

Waste of time

Pros

You can choose a lot of different options to personnalize HMS for you hôtel.
The support is always friendly as I have to contact them almost every day (which is not a good point of course).

Cons

I use HMS since less than 6 months and I already regret my last software. Never seen a software so slow. Be patient, very very patient and ask your customers to be too.
Too much crashs on the system, the support knows some of them but they can't do anything about it...
Updates at any time without informations so you can't work for a moment and you don't even know what was the updates. Who made it, seriously ? Someone who's never at the front desk, for sure ! Sorry if there's mistakes, english is not my birth tongue.
If you have to change your software, definitely don't choose HMS. Infor needs to improve and works a lot on it !!

Related categories