About Convoso

Convoso’s all-in-one contact center platform generates and converts leads faster using multiple communication channels. The cloud-based solution offers multiple dialing modes (predictive/power/preview) along with two-way texting, outbound emailing, smart voicemail drops and Dynamic IVR to pre-qualify leads automatically. As a cloud-based solution, Convoso’s Contact Center solution is accessible over the internet through servers maintained by Convoso. The solution supports customer-centric industries, including insurance, travel, debt settlement, education and more. It helps users manage call volume, sell products or services, conduct market research and qualify sales leads. The predictive dialer helps users predict agent availability and maintain the pace necessary to ensure maximum call volume. Dynamic IVR automates customer flows so that maximum customer queries are solved through automated and human-like responses and the rest of the queries are routed to the appropriate agent.
Convoso Software - Agent portal allows agents to monitor performance, view call queues and review trends.
Convoso Software - Get a holistic view on lists, campaigns or agent performance. Monitor agent wait time, understand call drop rates and view how your outbound initiatives are driving revenue.
Convoso Software - Businesses making outbound calls can now streamline caller ID management, increase call deliverability, and drive more revenue with Convoso’s suite of tools and services.
Convoso Software - With Convoso’s sales scripting tool, dynamic scripts are personalized to each lead based on data from your CRM or other third party sources, creating a better customer experience from “hello.” The scripts respond and update in real time – and so does your
Convoso Software - Convoso StateTracker™ is the only campaign management tool built specifically to support compliance with the new state laws [aka, Mini-TCPA laws] impacting outbound call centers. StateTracker allows Convoso customers to dial into complex state regulatory
Convoso video
Convoso Software - Agent portal allows agents to monitor performance, view call queues and review trends. - thumbnail
Convoso Software - Get a holistic view on lists, campaigns or agent performance. Monitor agent wait time, understand call drop rates and view how your outbound initiatives are driving revenue. - thumbnail
Convoso Software - Businesses making outbound calls can now streamline caller ID management, increase call deliverability, and drive more revenue with Convoso’s suite of tools and services. - thumbnail
Convoso Software - With Convoso’s sales scripting tool, dynamic scripts are personalized to each lead based on data from your CRM or other third party sources, creating a better customer experience from “hello.” The scripts respond and update in real time – and so does your - thumbnail
Convoso Software - Convoso StateTracker™ is the only campaign management tool built specifically to support compliance with the new state laws [aka, Mini-TCPA laws] impacting outbound call centers. StateTracker allows Convoso customers to dial into complex state regulatory - thumbnail

Convoso pricing

Convoso does not have a free version but does offer a free trial. Convoso paid version starts at US$90.00/month.

Starting Price:
US$90.00/month
Free Version:
No
Free trial:
Yes

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Browse Convoso Reviews

355 of 355 reviews
Sort by:
Malik
Malik
  • Industry: Retail
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/1/2025

Best of the Best!

My overall expereince with Convoso has been amazing, with over 12 years experience in the BPO industry this is one of the best softwares I ever used.

Pros

Easy navigation, and its user friendly with no glitches

Cons

Nothing really this crm is the best I ever used

Cory
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
3
Customer Support
5

5
Reviewed on 15/1/2025

Convoso is the Best. Most Expensive. Most Comprehensive.

Overall I can say that there is nothing that could take me from Convoso. I have not had enough frustration with it to want to change. I am learning new things about setup and flow every single week. You will need someone who knows Convoso well to give you guidance as you're learning how to use it because it's features have features that have features, that then have settings in another part of the dialer that affects something that had nothing to do with what you were working on so be careful. I have been using it for 7 Months now and I can honestly say that this is the most comprehensive dialer on the market. If you have a simple setup, this might not be for you. But If you are working a decent size team with more than one department and a dynamic flow for your calls then this is for you. Be ready to pay up because with great software come great monthly bills. They are extremely expensive. Worth the price? Not entirely. It's definitely overpriced. However, it's the best. Do you want the best?

Pros

Convoso is such a complex dialer. Its features allow for so many different ways to have control over your data flows and agent responsibility. The endless amount of ways you can configure your setup is my selling point. I have worked with several dialers in the past and not a single one can measure up. It is not simple to use. You will both love and stress about this. But its all worth having complete control over the process in every imaginable way.

Cons

Convoso has some issues regarding identifying and dispositioning calls that were not connected to an agent for any reason. Dont believe it when you see 'Disconnected Number'. It's 99% of the time not going to be a disconnected number.

Joshua
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

2
Reviewed on 23/7/2024

bittersweet

Overall it has a long way to go, it is clunky and not ideal. I could see it becoming a great productive with some time and love but it just isn't there yet.

Pros

Having the text feature is huge for us, our previous dialer did not have it and being able to text back and forth with clients has been big for our productivity.

Cons

constant issues, we seem to have insane amounts of dropped calls and days where it is down for hours at a time at least a couple times a month, on previously used systems we would be down for maybe an hour every couple months if even. we lose out on a lot of productivity due to this

Eli
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
2

4
Reviewed on 20/1/2025

Convoso is great and likely a top 3 contender.

Overall, Convoso is reliable and has great functionality. For the purpose of our company Convoso does support our requirements and is constantly changing to try and provide a better customer experience.

Pros

The settings are very intuitive. I found that with a little testing or contacting their support department we could achieve whatever outcome we were looking for.

Cons

I think although the setting options are great and allow deep customization for your desired function, some of them are not very self explanatory and could use improvement, or more informed customer support team when asking about them.

Alternatives Considered

DialedIn CCaaS

Reasons for Switching to Convoso

Temporary switch to interpret key differences.
victoria
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 16/1/2025

wonderful for work!

use it strictly for work. helps manage calls very well.

Pros

easy to work once you figure it out. its the companys choice to manage calls overall.

Cons

cant text or send DM's clients - and it doesnt track my call history more than a couple days and once an appt has passed cant go back and look at it. if you miss it its gone.

Keith
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/1/2025

Convoso is Great

Convoso has been super simple to use and understand. I have had a great experience with the application itself as well as the account reps who troubleshoot and help with small bugs and updates. 10/10

Pros

The availability of account managers to help with any questions I have. The ease of use makes day to day operations run smoothly and because the program is so user friendly.as an admin I am able to teach others how to use the program as well. This makes onboarding new agents a breeze.

Cons

Making 3 way calls and transferring calls can be a bit complicated

LaFrance
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/1/2025

Convoso is the best Dialer

The system is very easy to maneuver, from the first day I started using it I catch on, that's how easy and reliable it is.

Pros

It Filtered out all the answering machine, It's convenient and easy use.

Cons

While I prefer convoso over Many other dialers, I don't like the fact that the call backs gets wiped out after the time has passed.

Xavier
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/1/2025

Premium services being offered.

I would have to say they are a complete solution. very flexible with having agent in an office or working from home. The reporting system is awesome.

Pros

They are very professional and thorough. They have very great customer support and also technical support. I like that they have a knowledge center that is also easy to use.

Cons

They dont really have that many cons. but pricing could be better.

Steve
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/1/2025

Loving the new partnership

Convoso has been an amazing partner for us. It Really helped us to scale our call programs with improved contact rates and excellent reporting technology.

Pros

The improved contact rates from our previous dialers

Cons

The amount of time it takes to get our DID's registered when launching.

Robin
Robin
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/1/2025

Convoso is simple to use

I've used Convoso with several companies I've worked for. It's always been easy and pretty much anyone can use it.

Pros

It is easy to use. Really, anyone can figure out how to use it without even any instructions

Cons

It would be nice if it was easier to find past clients.

Jann Andrei
  • Industry: Outsourcing/Offshoring
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/6/2024

Great Experience with Convoso

I have a good experience with Convoso compare to the other products we've tried from our company.

Pros

What I like most about Convoso is it's friendly to use

Cons

The least thing I like about Convoso is that whenever we go to coaching or other dispo, the system will automatically kick me from the server.

Kirsti
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/6/2024

Convoso is a game changer

Pros

Convoso has been a game changer for our team. Their predictive dialer has improved our contact rate and efficiency. The ease and simplicity of their system makes implementation easy and gives our team members quick access to better results.

Their team has been with us every step of the way walking us through any questions or roadblocks we have run into with quick solutions. They are friendly and meet with us as often as needed to ensure our success in all aspects of Convoso.

Convoso's robust reporting has given us the data and information we have been lacking to give us better lead measures to help our team improve. It gives us the numbers to make us more effective in all we are working towards.

Cons

It would help us if the reporting was more easily specified for the lead measures we need to see.

Gail
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/6/2024

Great Product!

Pros

I really appreciate how easy it is to use Convoso. As a remote employee I am able to stay engaged with the company I work for. I am able to switch channels quickly from asking management questions so that I may provide great customer service to my customers to engaging my teammates so that we can support each other and motivate each other throughout our work day.

Cons

I have not had any negative experiences using Convoso.

Zarah Jane
  • Industry: Outsourcing/Offshoring
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 11/6/2024

Convoso Dialer

Pros

Easy to navigate, user friendly interface.

Cons

Sometimes it will logged me out even if I have stable internet connection.

Jeremy
  • Industry: Telecommunications
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 11/6/2024

Convoso Review

Good although still has a lot to improve.

Pros

I like the ease of access of convoso specially for calls and agent monitoring

Cons

The tendency to be logged out automatically even though I have a stable internet connection

Landon
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/6/2024

Great product

Pros

The reliability it’s doesn’t disappoint I use it daily and I never have to worry about it not working

Cons

Audio quality is sometimes not where I’d like it to be

Andrew
  • Industry: Insurance
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
3
Customer Support
0

4
Reviewed on 13/6/2024

Dialer and CRM

Pros

The dialer feature is consistently good quality for my incoming calls.

Cons

The CRM feature isn't very manageable for creating and execution of tasks.

Dakota
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/6/2024

Great service and overall ease of use.

Pros

Plenty of reports. Great service. Quick responses. Good Features.

Cons

The price is on the higher side for dialers.

Joseph
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 12/6/2024

Convoso Honest Review

Good- Convoso really exceeded my expectations

Pros

The whole software is very easy to use. Convenient and simple

Cons

Sms and email features that are not delivered sometimes.

Shakira
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

3
Reviewed on 14/6/2024

Review with Convoso

Pros

The flexibility to move between applications.

Cons

Error messages when transfers calls. Loud beeps when transfering.

Ruth
  • Industry: Commercial Real Estate
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 17/1/2025

Convoso Review by Ruth

I find work on convoso Smooth, easy and enjoyable.

Pros

I like how easy and simple convoso makes work. It makes working on it very enjoyable and smooth.

Cons

Convoso is good to go. I do not have any reservations about it.

BRETT
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 25/6/2024

CONVOSO REVIEW

Pros

EASE OF USE
RELIABILITY FOR TRACKING CALLS

Cons

DROPPED CALLS / INTERMITTANT OUTAGE - GETTING KICKED OFF.

Idris
  • Industry: Commercial Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/1/2025

The best CMS for calls.

My experience with Convoso was very great, I love the software flexibility.

Pros

I like the automated taxt generator, and the noise filter most importantly.

Cons

It delays in script popped up, withthout strong network connectivity.

Hunter
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/6/2024

Great dialer software with a helpful team!

Experience as been great, team is helpful with set up and launch

Pros

Dialer is powerful
Great functionality
Team is helpful

Cons

More expensive than others
Locked in a contract

Trystn
  • Industry: Insurance
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/1/2025

TODAYS REVIEW

A PLEASURE TO USE. ITS MOST DEFINITELY A GREAT SOFTWARE

Pros

VERY EASY TO NAVIGATE AND USE TO TAKE CALLS!

Cons

WHILE ON A CALL SOMETIMES THERES AN AUTOMATED ERROR THAT INTURRUPTS THE CURRECT CALL

Mikel
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/6/2024

Very good option for VOIP calling for any call center!

Pros

I like the whisper feature, the way I can track calls and all the other features that are available!

Cons

It seems to go down sometimes which can be very inconvenient but they get it back up very quickly, theres not a lot of downtime when there are issues.

Christine
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 13/6/2024

The future of call centers!

Pros

It makes everything so easy! From taking clients calls, to tracking their information and being able to call them directly back. It's everything you need to be successful all in one place. With the bonus of never having to give clients your personal phone number.

Cons

Only problem I have sometimes is the quality of the audio. I frequently have issues with echos or static noise during my calls. Or clients just can't hear me at all.

Jailson
  • Industry: Accounting
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/1/2025

I’ve been using Convoso for a while

Big thanks to the Convoso team for creating such an amazing dialer system it has been a real asset to my business!

Pros

I’ve been using Convoso for a while now, and I just have to say it’s truly a game-changer. The dialer system is incredibly easy to use, intuitive, and packed with all the right features that help me maximize productivity. From automated dialing to seamless integration with CRM systems, Convoso makes it easy to stay on top of calls and keep things moving efficiently.

Thanks to Convoso, I’m able to work faster and more effectively than I ever thought possible. Without it, I’d be struggling to keep up with the demands of my work. It has honestly made such a difference, and I couldn’t imagine doing my job without it.

Big thanks to the Convoso team for creating such an amazing dialer system it has been a real asset to my business!

Cons

There is nothing to complain about convoso.

Domingo-Derrick
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/6/2024

BEST CALL CENTER TOOL ON THE MARKET

very useful in training on call monitoring & very useful in tracking performance trends and transparency and accountability

Pros

very easy and extremely important in maintaining our call flow & great very useful

Cons

sometimes there are voice issues, but the support tech are very good in solving the issues

Clarisol
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 13/6/2024

Convoso Survey

I've used it before. once you learn it and get the hang of it, its easy, simple and a good way to make sure you're staying on top of your work.

Pros

the ease to use, the way it manages calls, lead, and allows us to set call backs. allows management to set up and change disposition titles when needed. love that it has a voicemail system as well

Cons

its pretty much micromanagement on a computer. with my bosses now they are amazing and aren't hounding us, but my previous experience i felt convoso made it impossible to be a normal human with needs and was a snitch lol. almost a threat to my job. i feel the experience depends on YOUR management team

Victory
Victory
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 17/1/2025

Awesome experience with convoso so far, so good.

Its been amazing and it really worth it, I must say.

Pros

Its very easy to navigate, comes with a lot of interesting features.

Cons

Nothing aside the fact that it sometimes says goodbye.

Jack
Jack
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 14/6/2024

Great auto-dialer

Pros

Never have to wait long, multiple outbound calls are made at once and waiting is never an issue.

Cons

I honestly can't think of any negatives. It workes perfectly for my needs.

Tammi
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
3

4
Reviewed on 16/1/2025

Convoso for Medicare Agents

not the worst but not the best either. It can be frustrating when agents get kicked off calls or callers can't hear them

Pros

It's pretty reliable. There are some challenges that don't seem to get fixed

Cons

Callbacks not popping up or notifying agents

courtney
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 13/6/2024

Daily convoso user

so far I have had a pretty alright run with convoso

Pros

I like how many features it has as well as easy to access platform

Cons

Automatic connect feature ...it gives no warning and next thing you know there is someone in your ear.

Jordan
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 11/6/2024

Good dialer. Great customization

Pros

I like that it is fully customizable from color schemes to user types and user permissions. You can tailor it exactly to your needs.

Cons

The customizations and settings are confusing and difficult to set up. There is a knowledge base but it does not answer every question and when you call in for help, they won't make the changes for you even though they are familiar with their system; they make you painstakingly figure out how to configure it taking hours from your work day. Simple settings like configuring company voicemail become overwhelming endeavors that are not easy to remember for the future.

Jessica
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/1/2025

CONVOSO CAPTERRA Review

I have been using it for a few years and love it. It is simple to use yet secure and the call quality is amazing

Pros

The efficiency, user friendly and systematic user options. The calls come in clear and the system itself is simple yet secure to use.

Cons

On occasion when I am looking up a phone number I have to log out and log back in to pull up the history.

Margaret
  • Industry: Commercial Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 3/2/2025

Easy of use

Pros

Easy disposition and wrap up.
I like how easy the dispositions are (You do not need to manually enter dispositions which saves times). I like how easy it to also change dispositions incase you make a mistake.

Cons

I appreciate that you can search for the lead by their ID in the history part but l'd prefer if you could also search by the lead's name. It's hard to search if you don't remember their ID

Treyton
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

3
Reviewed on 20/9/2024

8/10 Reccomend

Overall very satisfied with convoso great connectivity with customers made a lot of money using this service

Pros

One thing I like about convoso is transfers as well as Manuel dialing and the inbound callback queue.

Cons

The one thing that started to be a big problem is the call wait time

Latoya
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 29/1/2025

Great Sysytem

i love it its easy to use and makes it way easier to work with while doing your daily task

Pros

how to helps you get through your work day with easy assistance

Cons

how you have to disposition before moving to next call

Tanya
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 1/7/2024

Convoso review

I use it everyday for work and it’s been fine.

Pros

It’s easy to use. For the most part the calls come in clear and don’t have to many issues with sound.

Cons

The calls will drop if you don’t have a high speed internet connection.

Kaycia
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/1/2025

best dialer

I have been using this dialer for the pass 2 years an it has been the best dialer I have ever used.

Pros

it filters answering machine and uses numbers that r valid and legitimate.

Cons

I have no problem using this dialer so far its working well.

Nicodemus
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 17/1/2025

convoso review

Overall, my experience has been pretty good, I've been using Convoso for almost three years now.

Pros

The sound qualify is great, I also like that you can go to all of your missed calls as well.

Cons

Lately the calls have been dropping at a high rate. At times, while on a call the audio would go back and that's a recent issue as of lately.

Yogan
Yogan
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2023

13Ten Convoso

Product has helped tremendously to increase productivity and help our campaign and business grow with the amazing features that comes equipped with the product.

Pros

Product is very user friendly and the reporting makes everything all that much more easier to manage productivity.

Cons

The only dialler I have used that has no cons.

Alternatives Considered

Five9

Reasons for Switching to Convoso

Simple and user friendly and the pricing cant be beaten by other alternative products.

Response from Convoso

Thanks for that great feedback Yogan! We've heard similarly from other customers that the solution is both robust for managing sales and lead gen campaigns, and at the same time easy to use. It's true, our real time and historical custom reporting rocks. :)) Good to hear you guys are really driving ROI with the Convoso solution!

Replied 8/1/2024
Gaurav
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/1/2025

Best tool ever

Pros

It's the best tool to use. It's so user-friendly that everyone can use it. The after-service is also amazing

Cons

It's all good for me. I can't see any area of opportunity for now

Joshua
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
2
Customer Support
1

4
Reviewed on 14/1/2025

Good, but could be better.

Convoso is a good platform with many options, but can definitely be improved.

Pros

Complex interface with many settings and options.

Cons

Needs more knowledgeable support team for complex questions regarding interface and settings/challenges.

Amanda
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

2
Reviewed on 25/6/2024

Convoso review

Over all Convoso has been good to us but lately its has been having a few issues

Pros

I like how user friendly Convoso is. The buttons are color coded and are very easy to figure out.

Cons

How Slow it has been lately. Has also been glitching and freezing up putting us into a forced pause. Making it so we have to be logged out by a supervisor.

Thelma
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 15/1/2025

amazing experience

amazing experience the positive outweighs the negatives

Pros

i love the interface and the welcome beep that helps you know you are all set. it is also very ease to navigate

Cons

sometimes convoso logs out unexpectedly while on calls with leads also it consumes alot of space

Skylar
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 13/6/2024

Convoso is user frienldy

so far i like convoso but there is one more program i do like a little better . i prefer also the convoso not be such a big screen but more of a little device i put on the side so it doesnt take my whole screen

Pros

I love how simple it is to use ... it very self explanatory . they dont try to over do the system

Cons

I dont like we dont have 3 way feature . i also dont like that we can schedule the dialer to call them at different time ..

Verified Reviewer
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 19/1/2025

Convoso review

It saves time to dial many leads quickly rather than dialing myself.

Pros

How it automatically dials our outbound calls and not having to manually dial.

Cons

Sometimes there is a too long of a delay from when the contact answers to when I am connected and the contact is frustrated or hangs up.

Ashton
  • Industry: Consumer Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/1/2025

BEST PHONE SYSTEM EVER

my overall experience with convoso,is that find it to be very useful, its easy to remove customers who want to be called , as well its helpful to catch easy scam callers

Pros

I like how the layout is nice and convenient for use

Cons

I don't like when call come in quietly at times

355 reviews

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