About Convoso
Convoso pricing
Convoso does not have a free version and does not offer a free trial. Convoso paid version starts at US$90.00/month.
Alternatives to Convoso
Convoso Reviews
Feature rating
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
A Friendly user software
I have great experience with convoso.
Pros
What I like the most about the convoso is its very easy to used , we were not having any problems in contacting our clients since it is reliable and options were given and can easily to be found. The dialer itself has an option to save your callbacks and remind you when to call your prospect , it has. Also a call history where you can track some previous calls and we have not experience any issues of the dialer at all. I highly recommend to used the dialer in taking calls especially for an outbound campaign account since this will be a big help to be more productive in your business.
Cons
The software designed is almost perfect but when its not meeting the required speed of your internet connection for some reason the dialer will automatically in force-paused until you have the right speed.
Response from Convoso
We're pleased to know that you are benefiting from using Convoso and we are very grateful to have such loyal customers such as yourself! Thank you for entrusting us with the care of your marketing campaigns and all of us here at Convoso look forward to continuing your success with our platform.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Best-in-class Call Center Dialer
Overall, Convoso has helped our call center scale from 40 to 100+ fully remote agents over the 2+ years we have been on the platform. They have a team dedicated to driving your success, and have helped us improve in all dialing KPIs from our previous dialer.
Pros
Convoso provides an industry leading, all in one platform for both Outbound and Inbound Call Centers. Their main strengths and value props are in: Outbound dialing capabilities, granular and custom reporting, DID management, API capabilities, and more.
Cons
The agent-facing dashboard could use further advancement, including more extensive gamification.
Alternatives Considered
Five9Reasons for Choosing Convoso
The previous dialer did not have the high-power capabilities to help us scale above a small team. There were many inefficiencies and gaps in capability.Reasons for Switching to Convoso
Convoso offered the best package of outbound dialing capabilities, as well as extensive reporting.- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Financial Contact Center B2C and B2B
Overall the experience is okay. There are several times within the day and week that I am automatically logged-out even if I am using Google Chrome and every day I clear the cache and even if there is no problem with the internet.
Pros
What I like about the system is that It is easy to do a 3-way call with my clients and the creditors.
Cons
The call recordings are only available to download within 3 months, after which, the files are no longer available to download. It will be helpful if Convoso can send a weekly or monthly Dump file of all the recorded calls to the company.If there is also a way to extract all the saved numbers and contact names as csv file. It will also be helpful.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Friendly and very approachable team
We've tried many different phone systems in the past, but no one has ever beaten convoso's support team and the system functionalities.
Pros
I like their team, They will extend their efforts just to make sure the satisfaction of a customer is met.
Cons
Like all systems and programs, I've experienced a minor bug or glitch when we were using this. It won't affect the overall performance.
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
A pricier but more customizable dialer that we've grown with over the last 6 years
Pros
The software is built for our current needs. It's flexible, customizable and for the most part, transparent.
Cons
No ability to screen-share as an admin or manager in real time with my agents.
Lack of ability to even monitor, let alone barge or whisper with an ipad or iPhone or iOS operating system.
