PhoneBurner

Pros

Extremely easy to use. Automates calling, sending emails, and leaving voicemails. You can make 2-4 times more calls, emails, and voicemails with PhoneBurner than you can without it. It's the fastest way to contact customers and prospective clients. You can easily customize the software to build the sales process you want to implement and make changes at any time. We love it!

Cons

It does not have any sales analytics or revenue projections. You can use it in conjunction with another CRM to have the best of both worlds (the fastest possible calls, emails, and voicemails with PhoneBurner and sales analytics and pipeline management with an attached CRM).

Pros

I used 7 differents call softwares. I used : Five9, Vocalcom, Fenero, 3Clogic, AAvaz. Nothing compare to the service phoneburner gave me. With all other software, it oscillated between bad service, to outright fraud (Fenero was the worst). Not only everything work perfectly fine but when you got questions, a dedicated staff fix everything with you in a matters of seconds. With Five9, I spent up to 20 hours a weeks, trying to fix all the problems for 6 weeks until they just gave up and refunded me (I do give them credit for that).

Cons

I would like to see a feature to listen, whisper and bargin. Especially to train my home based agents.

Alternatives Considered

Five9

Reasons for Choosing PhoneBurner

Been burried 20 hours a weeks trying to fix countless problemes for 6 weeks until they just gave up and refunded me. (I do give them credit for that). I also tried 6 others softwares. Before that I also used : Fenero : Sell you a so-called pay-per-use, very cheap but they create problems to sell you a service plan. During a call I was tapping 1 for sales or 2 for customer support it would input the wrong number. I faced fenero with the issue they just answered a list of payiong plans. I gave them a bad review, and they justerased my company of their system, without warning during the middle of a working day. Worst experience of all softwares i used. Outright fraud. Vocalcom : Sell you a training day at 1500$ a day. Take a full time IT guy to manage. They give minimal service. If you ask too many questions they will just book you for another day of training at 1500$ 3Clogic : There was a major incompatibility with french operating systems and they systems. I advised them before buying. They were supposed to tell me, they didnt. After 4 month of losing up to 6 hours of production everyday, on lvl 4 tech guy finally figured it out and told it to me. They cancelled the invoice I owned them but I sinked like 10 000$ of lost production. Aavaz : Was not so bad, but many issues too. Averages customers service but they tryied very hard to get me happy I do give them credit for that.

Switched From

Five9

Reasons for Switching to PhoneBurner

I tryied and considered EVERY single relevant solution.

Pros

The ease of integration is the best part of the product. Simply upload an XLS sheet and go.

Cons

There are no ways to ensure the intaker is actually making the calls

Pros

It’s easy to ads my calls to calendars and track leads

Cons

Sometime program crashes but it reboots on its own

Pros

This software is feature-rich and powerful. Employees save time by having their call queue preloaded for them. They can also choose who and how many people they want to call. The uses for PhoneBurner really are endless. They can be used for outbound sales as well as following up with customers. The onboarding help they give you is fantastic. Another huge plus is no minimum seats. The UI is fantastic.

Cons

The menu could be organized a little better. I would really love if the report section had a link on the top so I could quickly track how my team is doing instead of the current configuration where it is buried a bit. Also, I would like it if they would add one more folder level. I have a tendency to segment my lists intensively so on the top level it gets a bit crowded.

Alternatives Considered

Ytel and Readymode

Reasons for Switching to PhoneBurner

Cost and features. Both had minimums of 3 and 10 seats. I had two callers. I wasn't going to spend extra for something I wasn't going to use.

Pros

helps me mass produce calls, and keep a trackable system for growth.

Cons

sometimes the login fuction is slow but can get through it.

Pros

I like the fact that Phone Burner is so customizable. Every business needs something different that works for them. And this platform has the ability to adapt accordingly. It is practical, easy to set up, and user friendly.

Cons

It can be a tad expensive for a small business. But it is really worth it. If you use it on a consistent daily basis.

Pros

Quality service, customer service is 5 star, the SMS is an issue.

Cons

SMS do not work regardless whatever I do. Not good for sole proprietors or S-corps

Pros

The Phone Burner is a terrific CRM system that’s an equal combination of being FUNCTIONAL and FLEXIBLE.It’s super easy to upload as many leads as you could possibly dream of. You can sort & prioritize leads, set up dialing sessions to call prospects while viewing your own phone scripts. That’s a big plus. No more being tongue tied! You can customize follow up emails, while the system records your results. The Smart Sender option packages your videos and links into one compact email package to your prospect/clients. That’s really nice.The instructional videos are nicely put together that explain the system and can answer questions. If you need assistance, the Support Staff are very helpful and quick to be there.Phone Burner is an excellent tool to help build high-trust client relationships. It’s great tool for your toolbox!-Karl Kindschi, Phone Burner Subscriber

Cons

Nothing comes to mind. When I think of something, I'll let you know.

Pros

I find it very convenient to use a phone burner session to keep in touch with my clients and potential clients. Follow-up is part of my daily routine and if I have more than one client to follow up with, a phone burner session is an easy and efficient solution that meets my needs.

Cons

It is not being able to make 3-way calls.

Pros

First of all I'm in the rare coin business and our company has new offers every week. The ease of use of this product is excellent, so I like that I can record a 60 second spot about the opportunity and then be able to leave a message for the customer. In addition I can also send an email on the opportunity for maximum exposure & contact delivery. I'd say only 10-20% of the 100 calls I set-up in Phone burner actually answer the call. This program is very effective and I get callbacks and online business daily.

Cons

I have none. Whoever created this system, knew what every sales person needs.

Pros

The power dialer streamlined our workflow and increased productivity dramatically. Setting it up was very easy with the help from the PhoneBurner support team. As my needs evolved and I became more and more familiar with the software, I became more and more interested in tweaking it to suit my desired workflow and results. The support team not only helped me ably, they were always cheerful and pleasant to deal with.

Cons

It's not as feature-rich as the giant CRMs but that is easily offset by the dramatic difference in price.

Pros

PhoneBurner has been a total game changer for my job. I'm responsible for a database of about 1500 and counting clients that I regularly followup with to varying degrees. While emails and texts are always great, nothing beats a phone call. PhoneBurner is the only reason I'm able handle anywhere from 80-100 a day while still getting me regular regular work done.

Favorite features:

* Interface is incredibly user friendly

* Caller ID can be set to your number (or a local number) and all return calls will go to your personal line regardless

* Pre-recorded voicemails so you can tailor them to the type of calls you're making.

* Call session recordings (optional, but I really like being able to refer back to calls I made for training or missed info)

* Dial Sessions can be easily picked back up if you didn't get through one.

* Their support/customer service team has always been incredibly helpful and pleasant. Something you don't think about until you're having a bad experience elsewhere.

* Super easy to upload contacts. They've done a lot to eliminate as much manual work as possible. If you can export your contacts into an excel sheet you're looking at a 2 minute, organized upload. And if not, their support team is so helpful.

* Pays for itself with the time you're able to save

Can't recommend it enough.

Cons

I honestly can't think of much. Occasionally it will bug and not connect to a number which you have to pay attention to. That's rare though.

Pros

The features are easy to access, and the processes easy to learn. It's easy to go back if you have made a mistake and within the call, the features are also easy to access. Importing contacts is simple and listening to recordings is very easy compared to other software we have used to do so

Cons

Sometimes the dialer screen can be a bit overwhelming and we have experienced unexplained glitches while dialing

Pros

You can customize this software easily, it is intuitive (even for non IT users), the cloud platform is reliable, we had no trouble with the implementation - you only need an user and you're ready to start working with it -, every action logs automatically, you can create on the fly as many tags/folders/searches/call lists as you need.
Before, we were using an old ATS that would require months to adapt to our needs, and only the vendor was able to customize the software. So I feel that now we have a great tool for outbound activities, I recommend it!

Cons

The reporting is very good, but could have more visual aids. And it would be great to have integrations like Indeed, Monster, Facebook, etc, for recruitment purposes.

Pros

I love how it send emails and voicemail with in one click

Cons

There is nothing i can say that i like the least about phone buerner, it does it job. sometimes the calls drop from fax or internet noise but thats about it.

Pros

i could never reach the number of clients and prospects that i reach in the time period that i reach them in with any other tool. I love phoneburner!

Cons

the import process was not as good until the upgraded it. now it rocks!

Pros

I like the easy of use and how much success I have had with it.

Cons

The original training tapes were not easy to follow but they have added more training information on the website and offer webinars to help become more of a expert user

Pros

It sends e-mails for you, although sometimes this does not work. This saves you a lot of time if you work in the sales industry.

Cons

They stopped the use of an automatic dialer. You now have to manually click to dial the next contact. Doesn't really make a big difference and they still help our company.

Pros

User friendly, and support is second to none.

Cons

Don't really have any cons. They have great software and are always looking to improve.

Pros

Enables me to easily dial through a sales prospecting campaign and move quickly through voicemails with a one-click drop of my best prerecorded voicemail message. Can make a lot more calls and stay fresh for the few where you do live connect for a true business dialogue. Easy set up and lots of flexibility with phone scripts, voicemail messages, email follow up.

Cons

Wished it integrated with ZOHO CRM. Takes some effort to figure out how to upload Excel CSV files to properly configure in Phoneburner.

Pros

Phone burner integrates seamlessly with our Salesforce and Jungo software allowing us to access all of our leads in a highly efficient manner. I am able to go through my personal contacts every day and touch base with leads in a very short period of time.

Cons

There are small hiccups in the system overall layout that do not integrate with our CRM software to update specific dispositions. Overall not a game changer.

Pros

Easy to use, tech friendly, it's easy to find the feature, easy upload leads list and to keep a record.

Cons

Sometimes it becomes slow and freezes. Sometimes when using the pause it does not work and dial the phone number and when you click pause again, the call is cut off and goes on to the next one. I do not like that you can not return on the call without having to close the dialing window.

Pros

Ease of use.....included updates usually have excellent features enhancing it's use. Will be considering the text feature soon, for instance.

Also the customizing on the user end is amazing, but still quite "ready to use" on day one.

Also excellent compatibility with Sakesforce.

Cons

The overall look and graphics were bland, but frankly the last update or two tremendously improved that.

Pros

We love that the software is constantly evolving for the better, and that the technical support is always responsive and willing to help.

Cons

There's nothing we don't love about this software.

Pros

The autodialing/voicemail/email feature - it saves me hours of work a day.

Cons

It can be glitchy and crash sometimes - such as system crashes.

Pros

Expanded Efficiency: PhoneBurner's power dialer mechanizes the dialing system, permitting agents to associate with additional possibilities significantly quicker, bringing about expanded efficiency.Personalization: PhoneBurner's adjustable layouts and mechanized follow-up groupings empower agents to customize their effort and fabricate more grounded associations with possibilities.Continuous Investigation: PhoneBurner gives ongoing examination that empower organizations to follow their outbound deals endeavors, break down execution, and go with information driven choices.Combination: PhoneBurner coordinates with numerous famous CRMs, like Salesforce, HubSpot, and Zoho, making it simple to oversee leads and smooth out work processes.Portable Application: PhoneBurner's versatile application permits agents to settle on decisions and deal with their deals pipeline in a hurry.

Cons

Steep Expectation to learn and adapt: PhoneBurner's highlights can be overpowering for certain clients, requiring a critical expectation to learn and adapt.Restricted Customization: PhoneBurner's customization choices are to some degree restricted, which may not address the issues of certain organizations with additional complex outbound deals processes.Cost: PhoneBurner can be costly, particularly for more modest organizations with restricted financial plans.No Inbound Call Backing: PhoneBurner doesn't offer inbound call support, which might be an inconvenience for organizations that get a lot of inbound calls.Specialized Issues: A few clients report encountering specialized issues with PhoneBurner, like call quality or periodic framework misfires.

Pros

It’s so easy to use and it allows my work productivity to triple compared to hand dialing

Cons

Not a lot of cons only thing I wish is I could input my book of business in it as well.

Pros

Nothing. Horrific software and service top to bottom.

Cons

Entire new customer support and billing team.

Pros

Ease of use
Integration with software applications (e.g. salesforce)
No pause or beeps for call recipients
Ability to utilize my phone number in caller ID

Cons

The only function I would find helpful is an integration with Outreach.

Pros

Before our sales team moved to PhoneBurner we spent a lot of time comparing a ton of dialer solutions, and PhoneBurner was the obvious choice. I am always talking about the level of client support that's available, the flexibility of the platform has, and how easy it has been to get integrate and have the team using it. Best of all, our team's efficiency has significantly improved and numbers are up yet still continue to grow. I can't imagine our team connecting with our fans and clients without PhoneBurner it's indispensable. This is a great product that delivers where it counts!

Cons

The only con that I have with this product is how it integrates with some CRM's. We are utilizing ZOHO CRM and it doesn't connect, but from what I have been hearing is that they're going to be integrating with the Zoho CRM soon. This will be a huge plus and we are definitely looking forward to that. But for now, we have no problem importing/updating files then exporting back because of all the customization available.

Pros

It is very useful for call recording.We can queue the incoming calls.Ease of use and the ability to quickly move from contact to contact

Cons

Could use a little bit better interface.And could improve the report option.

Pros

There is not a feature you need that Phone Burner doesn't provide. I have a team that varies in experience levels, and technical aptitude and they all enjoy Phone Burner far more than any of the others we have tried (We have tried them all, yes, even that one) - Everything is so intelligently designed that it's a plug and play application, and the customizations of dispositions couldn't be easier. The customer service is helpful, kind, and consistent. I've had systems prior where we were actually billed for trouble shooting - Phone burner's LEAD ENGINEER went as far as to help me with a CSV file I was admittedly getting jammed up with. It should also be mentioned that the price-point is lower than the competitors and if you are debating on a CRM the automation of the Phone Burner platform out of the box is deeper and more intuitive than many systems I've made the mistake of paying for prior. Phone Burner has it all - it's really that simple.

Cons

I wish they integrated with my ZOHO CRM but importing - updating files - exporting back isn't bad because of all the customization available. Most importantly word around the campfire is they're going to be integrating with the Zoho CRM sooner than later.. looking forward to that.

Pros

PhoneBurner makes calling and record keeping easy. We were able to see increase in productivity immediately. You can go from one call to the next immediately or there is the option to pause between calls to make notes.

Cons

We haven't found anything we didn't like with PhoneBurner, there are constant improvements to the platform.

Pros

Power Dialer - Calling prospects seldom results in actually talking to a person. Consequently, I'm leaving voice mails which is very time-consuming. PhoneBurner allows me to use voice mail as another channel to get our message to people that would benefit from our solutions within key targets. I can touch 60-80 prospects an hour by leaving a prerecorded message, dropping an email, documenting the call in my CRM, and dialing the next contact with one button. It allows me to set up several buttons for the various situations I encounter.

Cons

Some fields don't populate in the integration to HubSpot.

Pros

There is a definite learning curve but it does what it's supposed to do.

Cons

I asked for a credit since I hadn't used the product but had been paying for it for the last 5 months and was told that isn't something they do. I wasn't planning on stopping the service but I did because of their poor business ethic.

Pros

This software just rolls through your entire database spreadsheet 1 call after another. It has a GREAT user interface that is maps calls to hang up, pause dialing, next call, etc. It calls the home, celll, and then lets you disposition calls

Cons

The worst part is it cant identify fax numbers. On cold calls, you get a lot of those. Everyone loves a good screech of the fax machine.

Pros

The best part about PhoneBurner is the speed at which you can go through new lead lists. It takes no time to sort through a cold list and find prospects. The system allows for notes to be entered on each as you go and send automated emails or leave voicemails.

Cons

The only feature I wish they had is the ability to insert a call order across multiple pages of leads. So, that I could put them in order of my appointments for the day.

Pros

Easy management of contacts and leads based on a broad range of variables, and efficiently keep in contact with them and filter down to the real sales opportunities.

Cons

I really can't think of any obvious negative things. If I want to be picky, it will sometimes glitch when preparing to begin a dial session - call the number in the system, and then the screen does not go to the first lead's name - stays blank. Just stop and restart the session, and no problem. Loss of 30 seconds is all.

Pros

The two things that I liked most about PhoneBurner was the Customer Service and Value of what we were getting for what we paid.

Anytime I had any issue with PhoneBurner or needed assistance, I would get an almost immediate response from PhoneBurner personnel. Even if they could not address my issue at that moment, they at least let me know that they received my request and were working on it.

Most other power dialers charge you by the minute and half price for voicemails. With PhoneBurner, you pay a competitive price on the frontend and then get unlimited dials, minutes, and voicemails. You can even send emails to voters using PhoneBurner. Additionally, it was great to pre-record voicemails in English, Spanish, Chinese, or whatever language you wanted voters to hear.

Cons

PhoneBurner is a bit tricky on the backed with importing and exporting data into PDI. Once you do it enough times it is not that bad, but it can be a handful if you do not have the patience or care for detail to make sure that no mistakes are made.

Pros

The software is easy to use once you learn where things are, and the tech support is the best I've ever had.

Cons

It's not intuitive to find things sometimes, like setting up your voicemails.

Pros

The software was easy to set up, and the end users found it very easy to use. We had the least amount of trouble with training on this software that we have had with any software.

Cons

The only thing that could improve this are a few more ways to lock down what the end user can do. This would make it easier to make sure everyone's account looks and feels the same. Our telemarketing department wishes it would dial more than one line at a time.

Pros

PhoneBurner is like giving a machine gun to somebody who used to use a bolt-action rifle. I can call 5x the number of people in the same amount of time but, MORE!, setting up the proper disposition buttons at the bottom of the screen is like running macros to cover all your post-call work -- e.g. advancing or deleting the lead from the pipeline, automatically sending a selected email, leaving a pre-recorded voicemail, changing the customer's status, and even automatically entering notes in their contact record.

Cons

It's obviously evolved from a power-dialer tool, and isn't quite a crm replacement. Its moving in that direction but isn't quite there, yet. My workflow is to use Phoneburner from prefunnel to bottom-of-funnel, and then I transfer the records into another CRM via Zapier, to support back-and-forth negotiations and file transfers, etc.

Pros

PhoneBurner works so well that we saw increases in productivity in just one day. We experience fewer hang-ups, quicker connections, and an extremely reliable dialer that we love using.

Cons

There are very few cons to using PhoneBurner because it works so well for our agents and dialing purposes. Some reports may take some time to export but this is such a minor inconvenience that we rarely even notice.

Pros

The ability to load large lists and dial those down immediately, without manual processes, is the best part of the application. Another great feature is the newer list loading tool, which allows you to create a new folder for the contacts on the fly, making organized call campaigns really easy to start.

Cons

Limitations on sort options are a pain to work around, but workable. It would also be helpful to have more integrations like an easy ServiceNow integration.

Pros

Easy to add my own folder to keep my sales reps so I can contact them quickly when congratulations are due the team and/or encouragement is appropriate. Different emails, a boosting voicemail when starting a new sales campaign.

Cons

1) When importing leads, the system should not allow phone numbers more than 10 digits or less than 10 digits since they will NOT be called. 2) Similar issue with email addresses that do not contain a good domain (i.e. gmailcom as opposed to gmail.com)

Pros

I love the easy to use cloud based system that allows my team to power dial for 1 hour and produce the same amount of work that the other guys are doing in 4 hours. Their voicemail drop feature allows keeps our reps from repeating the same message over and over and drop recorded messages with one click. They don't even have to listen to their message before moving on to the next call.

Cons

While it offers some CRM features, it isn't built out to be a full CRM and it's primarily designed for a B2C sales team.

Pros

It was very easy to set up dial plans to do mass outbound dialing and set up voicemails for each call. The customer support team was always available and

Cons

The software did not exactly fit our needs as an inbound/outbound call center solution. However this was our only deciding factor to leave. I see this software performing great in the right environment.

Pros

Ease of use, functionality, integration, customer support

Pros

I liked how the users could set up the layout on what is most critical to them when going through the lists. I also like filtering lists and abilbity to move from folder to folder. Also, I found that the calendar makes the lists of names that are ready to be called each day as a reminder.

Cons

I guess the only thing that bothered me is that when someone hung up on your when they were not interested you couldn't really tell. So I noticed that whomever I was talking to suddenly became silent and must of hung up without knowig that they did.