PhoneBurner

4.8
Overall rating
Reviews

4.8
Overall rating
Reviews

About PhoneBurner

PhoneBurner is an outbound dialer and call center solution that empowers agents to conduct wildly efficient yet highly personalized outreach, and engage up to 4x more contacts in live conversations. The system offers functionalities that include power dialing, lead management, email follow-up, SMS, sales cadence, performance management and analytics. The PhoneBurner system is a leader in its support of TCPA/FCC compliance and provides cutting edge tools to help teams engage in efficient, effective, and compliant communications. Use the built-in CRM, or integrate with Salesforce, HubSpot, Zoho, monday.com and other leading CRMs and apps. Other features include 1-click voicemails, one-touch emails and SMS, email tracking, custom dispositions, call recording, call transfer, local ID, sales cadence, automatic lead distribution and more. PhoneBurner scales to any size team and can be managed from one central admin portal. Analytics, reporting and live call monitoring/coaching features offer real-time visibility into ongoing activities and calling performance. The platform is cloud-based and requires no installations, setup fees, or contracts. The solution is available on a monthly subscription basis and provides customer support via phone and email.
PhoneBurner Software - Increase call answer rates and dial up to 80 contacts per hour
PhoneBurner Software - Includes built-in sales CRM + 150+ integrations
PhoneBurner Software - Access detailed contact records and build targeted call lists
PhoneBurner Software - Custom team reports, live call monitoring and coaching
PhoneBurner Software - Intelligently and automatically distribute leads to your team
PhoneBurner Software - Power dial leads and have up to 4x more conversations
PhoneBurner video
PhoneBurner Software - Increase call answer rates and dial up to 80 contacts per hour - thumbnail
PhoneBurner Software - Includes built-in sales CRM + 150+ integrations - thumbnail
PhoneBurner Software - Access detailed contact records and build targeted call lists - thumbnail
PhoneBurner Software - Custom team reports, live call monitoring and coaching - thumbnail
PhoneBurner Software - Intelligently and automatically distribute leads to your team - thumbnail

PhoneBurner pricing

PhoneBurner does not have a free version but does offer a free trial. PhoneBurner paid version starts at US$149.00/month.

Starting Price:
US$149.00/month
Free Version:
No
Free trial:
Yes

Alternatives to PhoneBurner

PhoneBurner Reviews

Feature rating

Value for Money
4.6
Functionality
4.6
Ease of Use
4.8
Customer Support
4.8
5 reviews of 173 View all reviews
Mike
Mike
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/2/2019

PhoneBurner An Amazing Product For Business

The voicemail drop feature is unparalleled for time saving. One click and you're done and on to the next call. We are able to go through our calling list quickly and easily. Time saved on calling is essential with a small business like ours where we are handling more than one task with clients. Each call stays registered, follow up calling is done with ease. Customer Service was friendly and easy to work with. Highly recommended.

Pros

PhoneBurner makes calling and record keeping easy. We were able to see increase in productivity immediately. You can go from one call to the next immediately or there is the option to pause between calls to make notes.

Cons

We haven't found anything we didn't like with PhoneBurner, there are constant improvements to the platform.

Neal
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 20/12/2019

Getting a lot more done with this tool

Despite the integration issues this tool is great. I spend much more time speaking with people rather than leaving voicemails.

Pros

Our call rates have increased dramatically because of this tool. We had a mountain of old leads that we just couldn't get through manually and PhoneBurner has now breathed new life in to them. The voicemail drop feature allows us to just move on rather than spending that time leaving a message. Big time saver.

Cons

Hubspot integration. One of the reasons we purchased PhoneBurner was due to it's integration with Hubspot. It was listed as a product with premium integration in Hubspot's app marketplace. However during implementation we discovered that it only syncs with free-text fields in Hubspot, which is a little strange. As a result it's a little hard to track lead status since they are in dropdown format.

Alternatives Considered

Aircall and Kixie PowerCall

Reasons for Choosing PhoneBurner

Price and commitment.

Reasons for Switching to PhoneBurner

Power dialer, lead management capabilties, and integration.
Karly
  • Industry: Transportation/Trucking/Railroad
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

3
Reviewed on 19/7/2023

How PhoneBurner Makes My Life Easier

I overall enjoy using it.

Pros

The autodialing/voicemail/email feature - it saves me hours of work a day.

Cons

It can be glitchy and crash sometimes - such as system crashes.

Erin
Erin
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/8/2019

Excellent Dialer Service

The benefits of the software are endless especially with the ability to integrate with other sales software.

Pros

The best part about PhoneBurner is the speed at which you can go through new lead lists. It takes no time to sort through a cold list and find prospects. The system allows for notes to be entered on each as you go and send automated emails or leave voicemails.

Cons

The only feature I wish they had is the ability to insert a call order across multiple pages of leads. So, that I could put them in order of my appointments for the day.

Benjamin
Benjamin
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 5/2/2018

I used PhoneBurner to run a paid phone bank program for a State Assembly race in Los Angeles.

Pros

The two things that I liked most about PhoneBurner was the Customer Service and Value of what we were getting for what we paid.

Anytime I had any issue with PhoneBurner or needed assistance, I would get an almost immediate response from PhoneBurner personnel. Even if they could not address my issue at that moment, they at least let me know that they received my request and were working on it.

Most other power dialers charge you by the minute and half price for voicemails. With PhoneBurner, you pay a competitive price on the frontend and then get unlimited dials, minutes, and voicemails. You can even send emails to voters using PhoneBurner. Additionally, it was great to pre-record voicemails in English, Spanish, Chinese, or whatever language you wanted voters to hear.

Cons

PhoneBurner is a bit tricky on the backed with importing and exporting data into PDI. Once you do it enough times it is not that bad, but it can be a handful if you do not have the patience or care for detail to make sure that no mistakes are made.

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