--- description: Review of GuestPoint Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: GuestPoint | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Commercial Property Management Software](/directory/133/commercial-real-estate-software/software) > [GuestPoint](/software/2812/guestpoint) # GuestPoint Canonical: https://www.softwareadvice.ie/software/2812/guestpoint Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/2812/guestpoint?page=2) > GuestPoint is an accommodation management platform that enables users to manage properties and bookings, from initial reservation to check-out. GuestPoint is suitable for hotels, motels, bed and breakfasts, guest houses and other smaller properties. It offers a hybrid deployment model for Windows devices. Designed primarily for small and midsize property owners, GuestPoint helps property managers oversee their front desk operations, online bookings, financials, maintenance and more. GuestPoint’s reservation interface offers drag-and-drop functionality, and the software also provides modules for accounting, housekeeping, guest relationship management, task lists and more. The calendar-style layout provides detail about current and future bookings. The online booking page is mobile responsive and integrates with social media sites, which helps users to manage their business’ website and other online presences. Pricing is per month. Support is offered over the phone and via email. > > Verdict: Rated **4.4/5** by 45 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 45 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: EventsAir - **Founded**: 1987 ## Commercial Context - **Starting Price**: A$125.00 - **Pricing model**: (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia ## Features - Access Controls/Permissions - Accounting - Activity Dashboard - Alerts/Notifications - Analytics - Availability Management - Billing & Invoicing - Booking Management - Booking Notes - Built-in Accounting - CRM - Calendar Management - Calendar Sync - Channel Management - Credit Card Processing - Customer Database - Customer History - Customer Support - Customisable Reports - Customisable Templates ## Integrations (7 total) - Bepoz - NMI Payments - Opayo - PayPal - STAAH Channel Manager - Stripe - Zoho CRM ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Commercial Property Management Software](https://www.softwareadvice.ie/directory/133/commercial-real-estate-software/software) ## Related Categories - [Commercial Property Management Software](https://www.softwareadvice.ie/directory/133/commercial-real-estate-software/software) - [Online Property Management Software](https://www.softwareadvice.ie/directory/151/web-based-property-management-software/software) - [Property Management Apps Software](https://www.softwareadvice.ie/directory/1662/management-apps/software) - [Property Management Accounting Software](https://www.softwareadvice.ie/directory/125/accounting-software/software) - [Online Booking Systems](https://www.softwareadvice.ie/directory/432/reservation/software) ## Alternatives 1. [Guesty](https://www.softwareadvice.ie/software/418418/guesty) — 4.4/5 (465 reviews) 2. [Hotelogix](https://www.softwareadvice.ie/software/376875/hotelogix) — 4.4/5 (251 reviews) 3. [ResNexus](https://www.softwareadvice.ie/software/3094/resnexus) — 4.8/5 (428 reviews) 4. [WebRezPro](https://www.softwareadvice.ie/software/2818/webrezpro) — 4.6/5 (211 reviews) 5. [eviivo](https://www.softwareadvice.ie/software/321855/eviivo-suite) — 4.0/5 (393 reviews) ## Reviews ### "Guestpoint Is User Friendly" — 5.0/5 > **Joanne** | *1 July 2023* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Guestpoint Is Simply To Use, Help Is Always On Hand > > **Cons**: No All Pretty Easy,It Is A Great Tool To Have > > Great ----- ### "mine" — 4.0/5 > **David** | *26 June 2023* | Fishery | Recommendation rating: 6.0/10 > > **Pros**: what you see is what you get. 12345677889901 > > **Cons**: services now off shore and is not acceptable. I always gain recall when away from desk. Takes days to fix some issues > > services now have gone backwards again, dont like that at all ----- ### "Be careful if you buy this software" — 1.5/5 > **Walter** | *18 February 2016* | Hospitality | Recommendation rating: 2.0/10 > > **Pros**: The actual reservation portion (take reservations, check-in, check-out) is easy to use. > > **Cons**: The money handling portion of the system can be a disaster. The system is set up for accrual type of business and does not function well on a cash based system. So if you post revenue day by day it might work. If you post your revenue when it is received, there are a lot of problems. Our motel has the customer pay in full at check-in and this system is not made for this. In addition the credit card processing is a nightmare. They use NMI as the credit card gateway and NMI uses a "time initiated settlement". NMI is unable to allow a manual settlement of the batch so reconciling between GP and NMI requires a great deal of manipulation (primarily if you have on-line-booking). If the sales team would have been honest with us, we would not have bought this system. During the sales cycle, everything will work for you, after purchase "good luck". The credit card situation is the biggest problem and requested GP to allow another credit card processor to write an interface (replacing NMI) and were told "they will not do it and have no plans to do it". This is even after their tech support people agreed that NMI's method of settlement does not work properly for the hospitality industry. Finally, the customer support team does not advise other customers if a problem occurs on their software. We had a problem where the on-line booking allowed a customer to book a room, pay nothing, and get a confirmation saying "PAID IN FULL" even though no payment was made. After it was fixed for us, we contacted other users who unknowingly had the same issue but were never told about it and it was still working improperly. When the encounter a major bug, they need to contact all their customers. ----- ### "Highly Recommended\!" — 5.0/5 > **Catherine** | *2 April 2019* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: From the initial setup, install and training we have found the program and their service to be of a very high standard. The colour coded reservation plan is very easy to read and see your occupancy/availability at a glance. Making bookings is simple and we have found the automated emails and text messages a great marketing tool (and we’ve received lots of compliments from the customers too about the “Personal emails and texts”). There are a myriad of reports you can run – all the ones you would normally expect in a PMS, as well as extras such as which of your regular customers haven’t stayed in a little while. We often use this to follow up and see what they’re up to. Our absolute favourite feature though would have to be the “dashboard”. It is so easy to compare our performance, as well as see where all of our bookings are coming from and so many other stats. We have always found their service to be extremely prompt and helpful – available 24/7. > > **Cons**: Nothing\! I cannot fault anything about it. > > Overall, very happy customers and would highly recommend GuestPoint to any motelier looking for a reliable, easy to use, feature packed property management system. ----- ### "Excellent customer support" — 5.0/5 > **John** | *26 June 2023* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Guestpoint is very user friendly. It’s efficient and easy to use, but I would say that the greatest factor as to why I would highly recommend it to others is the support staff. There are a few in particular that go over and above to assist with any problems that I may have had over the years and hence alleviates my stress levels. They are courteous knowledgeable and great to deal with. > > **Cons**: Cannot think about any cons with Guestpoint ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/2812/guestpoint?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/2812/guestpoint) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data