Mitchell RepairCenter

Pros

Mitchell Repair Center does an excellent job at providing accurate diagnostic information to technicians. The fixes and recommendations they provide are verified by technicians all across the country, and are accurate. We primarily use Mitchell (ProDemand) for finding trouble-code recommendations with vehicles that we service, as well as customer estimates, TSB information, and fluid capacity and requirements for our vehicles.

Cons

There really is not much to complain about with the product! It does what it sets out to do and provides accurate information, quickly.

Alternatives Considered

Reasons for Choosing Mitchell RepairCenter

Switched From

Reasons for Switching to Mitchell RepairCenter

Pros

I found that I had to jump thru too many hoops to find parts location.way too long to do simple things

Cons

parts locator function .it would take me way too much time to locate certain items on vehicles.on a very busy day

Pros

Ultramate, which is their estimating software, is the only product I have enjoyed using. However, the price you pay is way too high as any function you add is considered an add-on and will cost more money.

Cons

The price is way too high and and getting out of a contract is impossible even if the product or add on was horrible. It won't matter that their management system is hard to use and there are way better ones out there. All of their systems are supposed to work together and make things easier for shops, but they don't and will cause more wasted time and headaches. Their customer service starts out great with the sales team, but once they get you to sign their contracts and you are unhappy with a product things take a turn. We have spent hundreds of dollars on software that we do not even use and their customer service is not helpful when they say there is nothing you can do about it because you signed a contract. Trust me, I wish I would have known there is better software out there.

Pros

Compared to it's larger competitor, I feel it is more polished. I like the provided diagrams, and the overall ease of use.

Cons

Labor times vary between it's larger competitor, and it is almost always less time in Mitchell (not a good thing). There are many times that in the middle of building an estimate, the program will close, and everything you've been working on is deleted/gone.

Pros

The product is generally easy to use. There are more features than we can even use- has an "all in one" feel to it. There are piles of reports, accounting pages, scheduling features- we sometimes use other programs to facilitate but could dive into Mitchell Repair Center deeper if needed.

Cons

It's not instant, there is a brief delay after clicking that you have to wait for before the page loads. Sometimes there is glitches in the scheduling process- unexplained errors (but could be due to human error?) I don't love how crowded the home page is. Too many options everywhere, could be tidier.