RMS Cloud

Pros

I love how easy it is to navigate and that there are several different ways to make a reservation, as well as look up a reservation.

Cons

When you sign up for the beta version of the dashboard, it does not allow you to change the location. It stays stuck on somewhere in Florida, which is frustrating when you try to tell the weather to a guest.

Alternatives Considered

Reasons for Switching to RMS Cloud

Pros

Ease of use, easy to train new staff on. Setup or rates and channel management are much easier vs other systems used previously.

Cons

Hard to say as I really enjoyed working with the product, all the way back from a server-based version in 2007

Pros

The confidence how they lie about there product, and try to show the value of it however once you pay for the training they will vanish it took me whole 2 months just to set up the software.

Cons

after the software was set there was issue in the calendar on airbnb, my properties were closed for whole month in high season, and there whole company were busy celebrating there vacations, also they did not refund our training fees AED1700 as they claim to give us training and software full of errors.

Pros

Still learning the program, not fully operational at this time.

Cons

Still learning - not operating the system long enough to provide an honest evaluation.

Pros

Functionality and ease of use. The automated help topics with visual guides are eptensive and answer most queries but when they dont the service requests or staff at the other end of the phone are so helpful and knowledgeable that I havent had an issue I couldn't resolve (and I had many questions believe me!).

Cons

Setting new rates confuses me. I don't know whether I need to be in Rate Structure and type, Category, Rate period or Amount (4 seperate areas seems clunky and I don't think I would get as confused if this was an integrated, automatically stepped out process on a simngle page for absolute dummies like me). The address search identified=s international adfresses often before local ones. Not sure if possible but it would be great if the country of operation was prioritised first.

Pros

online booking functionality worked okay.

Cons

system prone to crashing multiple times during day. Would sometimes take 10 minutes to perform a simple transaction

Pros

Love all the features you guys keep building and upgrading. There are abundant of features that I might not have used or experienced. They design it fit a wide range of properties from caravan park to 5-star resort. [sensitive content hidden] is a great [sensitive content hidden].

Cons

Nothing should be complained about. They are simply free of faults.

Pros

I find that RMS has a lot of capabilities, but we don't necessarily use all of them. The main thing I find challenging is the Tarriff manager. I seem to have a lot of trouble with connecting with different OTAs. It's not perfect, but I don't know if any of them are. The support desk is very good at helping me troubleshoot problems and most of the time, we find a solution. I do think the system is glitchy though as I often have to refresh my page because it seems to have an unstable interface and doesn't show things on the screen correctly. But one thing I do like is that that you can work from anywhere and I love being able to help guests from home on my own computer.

Cons

Not enough training- would like options to go to a local workshop or class. Even if there was one in another town, I would really want the option to go there to learn more. There seem to be new features all the time, but no one to show us how they work.

Pros

The ease of the program is booking chart

Cons

Don’t know how to use it all but I just call online and they are always happy to help

Pros

When we finally got thru on the phone Tas was more than helpful. On previous occasions we have been made feel like we are stupid.

Cons

The time taken to find a phone number so we could speak to the help line.

Pros

Customization of this software is the best I've seen in this industry. If we decide we want to track something new. We can simply add the field. Modify rates on a daily basis, automatically. The customization saves time and gives peace of mind.

Cons

Like all online / network software, they can be slow as data is being pulled across the country / world.

Pros

We are a small company and they can do owner accounting

Cons

Recently we were told they would only store 48 months worth of data and we need to keep all of our records

Pros

Support staff can easily guide you remotely

Cons

too many steps at times to achieve goal

Pros

many people in the industry are familiar with RMS making training new staff easier

Cons

too many constant changes for no apparent reason

Pros

It has some good features and generally is easy to use - especially when notified of system alterations.

Cons

The fact it does not interface with companies such as Stayz yet after all this time.

Pros

Booking and cancellations are easy. Refunds and credits are simple

Cons

Probably too many steps to take to imput reservation manually

Pros

I've always gotten excellent support from the customer service team anytime I've had to call for an issue.

Cons

Occasionally the back end service is need to be reset.

Pros

Easy excess to make booking. Still need to learn more . I used very limited for this programme

Cons

nothing to fault about this RMS. has been my bible on the daily basis for reservation

Pros

Ease of use for front desk employees, the backend for management that allows us to customize messaging for guests from reservation through departure.

Cons

Heartland RV Park & Cabins appreciates the ongoing effort by RMS to improve the function of it's software, however, for less tech savvy parks, the changes that come with new releases could create confusion with front line staff if the park fails to continually work with staff on changes.

Pros

The support when onboarding, the resources available, the new options for our business are streamlining and enhancing both staff and guest experience, and helping us to build better long term relationships with our regular guests. It has also given us the tools we need to expand our reception management staff, making handovers, invoicing and communication much easier.

Cons

Trying to do group / connected bookings when you cannot see the main booking calendar page. Not being able to easily add an availability calendar via a plugin directly onto to our wordpress website - that would be a great asset.

Pros

It works, as far as direct bookings and Booking.com bookings are concerned.
It synchronises well with Booking.com. we have had no over bookings.

Cons

RMS is not capable to connect my hotel to Expedia. REALLY, I am not kidding. RMS passes the wrong currency. We are located in Cape Verde and they pass our prices to Expedia in Australian dollars.
RMS have been working on this for over a month now. I have to beg for updates on this problem and all they have told me is that it is a very complicated problem (where it really is only a matter of passing the right currency for the selected country).
Less important but still annoying problems are: Old (fashioned) user interface: Not all the screens work on a Mac, some screens only work in full screen mode. The application is not scalable/responsive.

Pros

27/5/19 After printing a few boomgate codes, all over a sudden a message appeared "Client not connected" took a screen shot, and sent a service request to RFMS, she tried to help, but couldn't fix it, thought it was a problem on our site, re-checked everything on our site as non RMS documents printed fine on that printer, re-emailed her about the problem, CSR made contact with my via phone and un-installed the smart printer, rename the printer profile, nothing was working, informed her how we have 2 printers networked, but she couldn't grasp our set-up, informed her that CSR would know, and after several hours today and dealing with customers in between, I Informed CSR that we aren't getting anywhere and I will contact other CSR, so glad I did, He has been very helpfull and understanding and knows a lot more about the way we have the 2 printers connected/networked, he is a legend and is worth MORE money, he never loses his attitude like she did, RFMS should employ more people like hi,, cheers - Manager

Cons

RMS doing updates and making changes that creates problems for a small business like ours.

Pros

I like the new features for the Registration Card & the COVID-19 Tracing.
It's also made it easier uploading guest details, photo id etc. Less paper trail.

Cons

When loading rates, it can get frustrating when for example, we have 3 different season and rates within RMS. getting this to trigger or channel those rate on exact dates for online Agents, I guess it all about trouble shooting between the 2 servers.
Plus it was hard when call Support and you would get 2 different answers from 2 different staff never the same operator.

Pros

The reservation system is similar to the program I was using previously, creating reservations were pretty straight forward. The person who helped me to install the program and have it customized to my business was very patient and helpful. Tech support has been really good about getting back to me in a reasonable time especially if it an emergency.

Cons

I have had this program for 5 years and programming the rates was time consuming at first. Since the RMS has changed that process and is much easier. The one downside is when RMS does an update it happens during the day and there is a minute or two when the program is not functional. It would be nice to have these done in the early morning hours where is doesn't affect making reservations.

Pros

Easy to make bookings and checking availabilities.

Cons

The only thing I dislike about this software is that they cannot sync reservations made from our Best Western Website. Just a pain in manually entering the booking everytime. It should just sync to save us time and also to make sure we have the room available.

Pros

Sunday morning user profile issues. Submitted service request and received a lovely phone call from [sensitive content hidden] who solved my Access Profile Issue so I could continue with my scheduled project with no delays.

Cons

Bulk deposit and cancellation rule entry

Pros

Ease of connection to OtA and rate fixing across platforms

Cons

Mobile version can be worked on it is a little hard to use now

Pros

Overall great product to use in basic form .

Cons

Difficult at times to remember?work out where certain operations/detail is to make changes.

Pros

Nothing. Was totally a disappointing from the start, the system the team, the help is zero. Unprofessional

Cons

Nothing to like, the promises are fake, they will take the money from you and sent you to very unprofessional people. Fail to connect and over booking a lot. Picked wrong prices.

Pros

I really enjoy how many features the system holds. It takes a while to learn but the system really has options for every application. Ease of use is not always simple but customer support is very helpful

Cons

It is tricky to know exactly where to go to streamline working through an issue. Most errors are solvable and explainable it’s just learning where to look.

Pros

Clean interface and easy manipulate . Good Comprehensive function

Cons

Improve Email and message from OTA connectivity so that user use all in one.

Pros

History of customers, fairly intuitive to use and train staff.

Cons

Integration was tricky but we ironed out the issues over time.

Pros

The interface with Owner Accounting is extremely useful for us. We can use the pre-set reports to account for the rentals on a monthly basis.

Cons

There are some complicated intricacies in setting up the software. If you do not categorize things properly then the reports issued are not correct.

Pros

I love all of the features, in addition to just reservations, we use it all. Maintenance management, texting, interactive documents, online booking, meter reading and more.

Cons

Online booking is still a bit clunky. The interactive map is difficult to find from a mobile device. I wish customers could choose to pay online with the vault.

Pros

SMS two way service and quick response from support

Cons

Minor bugs but not frequent. Help support fixes immediately

Pros

The program does all that I would want it to, and in particular the personal over-the-phone customer service is excellent

Cons

Sometimes I am not clever enough to easily use all the program's features

Pros

I love the service of RMS. It is 100%. [sensitive content hidden]
is so knowledgable. She is always friendly helpful and solves my issues.

Cons

I have been asking for 8 years to have our bank feed straight to rms so we don't have to daily banking. I am still waiting

Pros

Although it is early to mention for first time user but most of the icon are useful

Cons

should have live chat box notification for task accomplishment required

Pros

The customer support is the best, it is the one reason I have not switched to another provider.

Cons

slow system

Pros

cloud based system, has a lot of wonderful features, fantastic customer service team.

Cons

Intergration issues with booking.com and Expedia, that allow overbooking because a booking can come through as a qoute without having a room assigned. Minimum deposit of 0.01 cent required to save a credit card on a online booking through rms booking page.

Pros

All the different features it has to offer

Cons

Wish the features did not cost so much and there was more training that didn't cost me that is also easy to follow.

Alternatives Considered

Reasons for Switching to RMS Cloud

Pros

What I like most about the RMS Cloud is it makes makes my booking reservations easy and they have this calendar system to remind me of my upcoming trips.

Cons

So far it serves its purpose as my online travel assistant so it's all good.

Pros

Every single tech and service associate I have spoken with is super knowledgeable and helpful! Also very friendly and effective with answering my questions/helping to solve my issues.

Cons

. All system difficult to navigate in the beginning.

Pros

Easy to train others to use it. Very easy to use.

Cons

Sometimes the training part where you ask questions is hard to find what you are looking for.

Pros

In RMS you are able to select many different detailed fields that need to be filled out for reservations which is very helpful with guest check in and guest check out. RMS to me seems very self explanatory. It is not very difficult to understand the system.

Cons

The refund process. I feel like it should be a simple setting that can be done by a manger, etc. and not have to go through so many obstacle courses.

Pros

It has a great interface, is easy to use, has real-time online bookings and is overall just a great system! Most other RV reservation software out there is clunky.

Cons

The programmers need to stop playing with the reports and report scheduling.

Pros

Almost all the rooms show on one screen and for multiple weeks. It also keeps a record of old bookings that you can access when needed.

Cons

For a large group booking you cant put packages on multiple rooms at the one time. You have to enter them all individually.
Often the totals when creating one tariff for the group adds up to the right amount in the totals but in the accom when you go to print a invoice the total is different. If you go out of the booking and refresh the whole booking system it often corrects it.
Also invoices arent arriving in guests companies in boxes. So I have to print off the invoice and send it via our scanner to the guest.

Pros

The program is Easy to use and follow. Helpful hints and issues resolved quickly.

Cons

Colors onscreen blue checked in booking is similar to pre-late check in guest.

Pros

We like this software the most because of how scale-able it is! We are a pretty small business that use to deal with all reservations by pen and paper. Our business is growing and with that it became difficult to continue on with our "old" systems. RMS offered the perfect solution to start out with all the basics that a cloud based system could offer, and then as we got comfortable we are able to scale up to other features.

The customer service is also a great feature! Everyone we have contacted has been very timely, polite, and seem to actually want to talk to you! Support is extremely helpful, plus the youtube channel is a great way to try and find a solution to your problems on your own.

Cons

Fortunately for our business, we anticipated a lengthy set-up time so we allowed a full year of having the software and fine tuning our data to make the transition as smooth as possible. With the initial purchase of the software we received one-on-one training (our rep was AMAZING!) and at the end of training we felt we had a pretty good grasp of the software. Once we started actually using it and testing out different situations that can arise in our reservations and visitors, we soon realized that RMS is packed full of great features but it can be difficult to sort through everything there to find what you need.

We have had the software to just over a year and we are trying to finalize the last few details in how to process our reservations on a daily routine. Granted we have not had a team working on the system all day every day (we only have around 14 employees so the busy season we were only doing data entry) but it has been quite a road to "go live" with RMS.

Pros

ease of use, customer service staff are amazing

Cons

selection of sites for multiple online bookings are no longer available. If you have a group reservation, the requirements on each folio do not automatically transfer to the group folio - they have to each be transferred manually.